Good morning Malintha,
Our stay was nothing short of incredible. A few positive feedbacks we would like to share with you.
Lucille & Jimmy: Lucille welcomed us upon our initial arrival & we dealt mostly with her throughout our stay & she would have to be one of the most kindest, warmest & professional people we’ve had the pleasure of dealing with. Much the same for Jimmy - he was professional, quick to help & extremely eager to ensure we had everything we needed.
Mu: she met us every morning at breakfast with a smile & figured out quickly we were happy to have a conversation at breakfast. She always came over, even if she wasn’t serving us, to say hello & to ask how we were and what we had planned. Not to mention, she was an incredibly hard worker through the busy periods.
The wait staff on 22 June 2022 at True South Dining: they went above and beyond, had some brilliant recommendations for wine, explained the meals, checked up on how we were going & were just extremely professional.
I would like to extend my most sincere gratitude to the whole team at Rees for their outstanding service & professionalism. I will definitely be recommending The Rees for anyone I know visiting Queenstown & as frequent visitors of New Zealand - we will definitely be back.
Well done, team. You should be proud of your service & know that your guests are treated like royalty.
Ash & Keira (4062). 6/22
My partner and I stayed in Room 609-2 for our elopement over the long weekend and I just wanted to say how incredibly impressed I was with your hotel and in particular your staff.
Victor was bubbly, energetic and SO friendly when I arrived! He treated me like a good friend and kicked off the start of our stay in such a great way. Bea and Clarisse were also incredibly lovely and went out of their way to show us such kindness, from breakfast with a stunning view, to taking our photo together for us at dinner. You have a fantastic hard-working team!
I really appreciate the great memories we have :)
Thank you so much, and take care,
Mr and Mrs Braybrook xx 6/22
We just wanted to pass on that we have just completed our 2nd stay at your hotel. We absolutely loved it! Could not fault it! We went for a one bed apartment this time and it was perfect! Bed was comfy, shower was great, lovely gas fire and the shuttle into town so good. Your staff are so friendly and helpful! Well done guys we will be back!
Lyn Scott 6/22
I just wanted to thank you for accommodating the team this week. We had a fantastic stay; everyone was so impressed with the apartments, and we all felt very spoiled.
Great to see some snow on the mountains, let's hope the ski season is a great one and such good news to hear finally tourist will be able to come to NZ without having to test. At
last a light at the end of the 2yr dark tunnel.
Thanks so much and see you next time you are in Auckland.
Thank you, our stay was amazing, really appreciated the accommodation to change rooms.
Alanah Argryow 6/22
It was very nice to meet you on Friday at the drinks that Team DQ organised. I am so sorry that we missed each other on Saturday but I know you checked in by phone with Anna and Chloe.
We had such a wonderful stay at The Rees. Your team, led by Maria, is very switched on. The property presented so so beautifully and the rooms were immaculate in their fit out detail and housekeeping standards.
I know it is a team effort but it was terrific. We were lucky too to be able to enjoy our rooms late afternoon for 60-90 minutes before we were due at our next appointment.
Thanks for having us Roman.
Philip Engelberts 6/22
The feedback was incredible – along the lines of “couldn’t fault a thing” “Rooms were amazing” “Food was incredible”
We will be back
Ashleigh Garrett 6/22
EA/Internal Operations Manager
Ricoh New Zealand Limited
Thanks for your email. Unfortunately it was only one night I got to stay at The Rees but it was a great night. Every one of the staff members that I spoke to while I was there were super nice and couldn’t do enough for us. Also small things like I forgot toothpaste - you have that all suppled in the rooms! Whatever you are doing it is working! It will be our go to.
Thank you to you and your team for the outstanding hospitality during my recent stay. As always the Rees exceeded expectations (which were high).
I was wondering if you would have availability for a standard room for Saturday and Sunday nights.
I look forward hearing from you.
Thanks you for your email. We had a wonderful stay at The Rees and thoroughly enjoyed our stay at your hotel, please pass on my compliments to Roman and Mark.
Matt Woods 5/22
Thank you for our stay.
The Rees and more so its staff where absolutely amazing in every way.
Totally faultless and you will be seeing us again.
Gareth & Bex 5/22
Good morning Abdon,
Thank you for your email.
I just wanted to take a moment to thank you and your team.
From the moment I arrived I was made to feel welcome and valued.
Every person on your team was amazing, whether it was 9am or 9pm the service never faulted.
During my stay I asked about renting a bike and Jimmy was super helpful with arranging this for me as well.
I couldn’t fault a thing my entire stay and I look forward to returning again to stay with you.
Please pass on my thanks to your team.
Lindsey Coleman 5/22
We are regular visitors to Queenstown and your staff and hotel are fantastic.
Our only very small area of issue was the room service menu & breakfast.
After a day going to wineries (eating a lot of winter based food etc) the room service menu was very limited and a couple of lighter options like a Caesar salad would be great.
Also the hot food area in the breakfast could use some inspiration.
Darren Knight CA – (Director) 5/22
I don’t often reply to these emails but - I have to say the service Lisa and I received from your staff was outstanding. From reception to being delivered to our room and shown how everything works, and the friendliness of the bar staff, cleaners and maintenance staff made us feel at home.
Look forward to staying with you again
Steve & Lisa 5/22
M 027 6571957 T 06 8787149 Extn 501
I just wanted to drop you a quick note to say thank you so much for our stay at your property, we thoroughly enjoyed our time at The Rees and I am super confident in recommending this to friends, family and any clients heading down to Queenstown.
The apartments were spacious, comfortable, spotless and had an amazing view. All the staff were very attentive and friendly, nothing ever
seemed like too much trouble and they always had a smile and a friendly hello.
The lobby is very welcoming and inviting, not only does the view speak for itself but the ambience is exactly what you need/envision when going to Queenstown.
We had breakfast at the hotel each morning which was delicious and always very prompt. The team down in the restaurant were all very lovely, I didn't get their names but a lovely lady who I believe was from Japan.
We also had dinner in the hotel for the first night as it was my mum's birthday, food was spectacular and again the service was excellent.
So thank you very much, you have a wonderful team and property which we will definitely be back again to visit.
Hope you enjoy the rest of your week.
Amanda Forth 5/22
National Operations Manager
Connections Group of Companies
Hi Abdon ,
I stayed with you last week with the Mazda conference and cannot
Thank your staff enough for their focus to customer service , from the moment we walked in
And being greeted by the staff, check in was so easy , Guided to our room and shown the
Features of the room , down to being acknowledge by any staff member I passed in the hall ways.
I passed on to your staff member how amazing your service was when I checked out and also mentioned it to the
General manager of Mazda NZ. Please pass on to you staff my thanks, Well done guys it was notice by all that attended.
Wayne McLellan 5/22
Congrats on a great review on NZ Herald today.
I wanted to add that it could be worth really highlighting on your website or Expedia links about your complimentary hourly shuttle service into town - I’ve always overlooked The Rees because it looks a bit ‘out of the way’ and I’ve gone for QT or Rydges or Novotel close to the centre of Queenstown.
But now I’ve read the Herald review and know that it’s easy to get to town, for my next visit we’ll definitely go for The Rees.
Daniel Richardson 5/22
Thanks for your mail, yes the stay was great your staff was Fantastic, Jimmy represents your Hotel very well, what left a bitter taste was when I landed in Auckland I received an email from your reception to say that I have not paid for two bottles of water in my room which I was very confused about, on my check out I paid for the drinks we had at the bar the night before and she told me that I also had water out of my bar fridge which I said yes and I was charged at the time not a problem, but then I received the email to say I need to pay $12.00 more , my question to Jimmy is that this should be sorted out at the time of check out and he agreed which I believe he sorted out, hopefully this feedback is helpful I will be back to stay thank you.
Shaun Clay 5/22
Group Service Manager
South Auckland Mazda
Dear Roman, and all the wonderful team at the Rees,
We had such a awesome week at the Rees, being pampered by all of you, without exception!
I travel a lot around the world, and do return to favorite hotels, but none is like the Rees.
Thanks to ( in order if appearance) Jimmy, Ruby, Josh ( who settled my laptop problem in a jiffy), Victor, Errol, Xin(?) and the housekeeping team, Austin, Mu, Lillian, Clarrise and assistant ( for dinner) and Mia.
So delighted to meet you again Roman, after 2 years of multiple communications. Good to recognize a familiar face at front of house, Micka. So glad to meet Sharon again (on the her "beat"). Revelled in the multiple flavours of Corey's creations.
Congratulations and admiration to all!
I was in an unfamiliar room this time, but there was never anything out of place. ( do check the toilet bowl though. I am not sure if the water should continue to drip into the bowl when the flushing stops)
It was (brrr) cold outside, but the heating in the room made it feel like Singapore
Will be back in December. Can't keep away!!
Have a good winter season, and keep well!
It was overall a great stay. We had a very impressive suite we stayed in with a great view.
All round a very good stay!
Kia Ora Abdon
It was so beautiful ended our trip nicely
We had the best views the room was perfect .
I didn’t see the payment come out of my bank yet
Please use card I gave you
thanks so much
Cheers Donna 5/22
Just wanted to say a massive thank you to your team.
Honestly everyone was pretty freaking amazing that we talked about the level of service with the Mazda dealers.
Coming down for a ski trip on August/ September, fingers crossed from some snow.
Proximity New Zealand
Thanks so much and thank you to ALL the staff who are simply fantastic. The level of hospitality you all offer is top shelf.
Best regards and see you next time
Anthony Kearns 5/22
Archibalds Motors 2021 Limited
Thank you for your amazing service
Andrew was very happy to have found the wine in his room.
Hi Heidi and Feena,
On behalf of Queenstown Dinner Club, I would like to say a huge thank you to you both for all the connection from you both to make our Dinner happen.
The service we had from Ed and Bea was outstanding, they were co friendly and helpful and nothing was a problem to accomodate our every need.
The meal was just amazing and the dessert was so delicious, everyone so enjoyed the meal, a huge thank you to the Chefs.
What can I say it was just fantastic for you to have us there for dinner at such short notice.
The Queenstown Dinner Club members would certainly always be recommending The Rees for a wonderful Dining Experience.
Ella Wilson 5/22
Thank you for contacting us. We really enjoyed our time at The Rees Hotel. All your staff were so charming and very helpful. Will be recommending your establishment to family and friends.
Regards Margaret and Basil. 5/22
Thank you for your email. My fiance and I had an amazing stay at the Rees.
We are actually planning our wedding for next year. Could you connect me with the reservations manager/events manager? We are looking for accommodation booking for a large party, around 70 guests for March 2023.
thanks . We had a wonderful stay. Have shared a photo and written a review. The food was fantastic and staff exceptional .
Regards Bridget 5/22
We had another wonderful stay thanks. Just a couple of points to note. We found the bedrooms a little squashed with such a large bed in a small room it really left no room for bags. The room we had previously was larger so will look to book this one next time.
A couple of staff I would like to call out.
Jimmy who checked us in and drove us in the shuttle a few times with a very cheerful demeanour. So hard to see people smiling in these days of mask wearing but you could tell he was happy in his work.
Bea was the other stand out as she served us multiple times in the restaurant and our daughter actually remembered her from our last visit. Bea was friendly, helpful and nothing was too much trouble. She has such a gorgeous laugh that she made our meal times pleasant. We were always pleased to see her when she was on duty.
I trust you and the team are doing as well as you can at present mate?
I’ve been meaning to drop you a line re our recent stay (April 10-14). We brought all 4 of our kids with us which is hectic enough on its own. I’m sure you’re aware but we had a couple of minor technical difficulties with the room and both of us cannot speak highly enough of how your team approached and handled them.
The personnel on during our entire stay were (as always) professional, courteous and above all else, supremely helpful. It made a relatively difficult trip (pleasing 4 kids is a hell of a task) that much more enjoyable and we’d really appreciate if you could mention to them all how much we appreciated their help and patience.
All the best for (hopefully) a bumper winter Mark. Thanks again to all, we look forward to seeing you again soon.
Michael Sentch| MInstD, LBP 101878 4/22
Tristyn McDougall 4/22
Super Liquor Holdings Ltd
I just wanted to thank you for a most enjoyable stay at The Rees. The customer service of all staff was exemplary, whilst the accommodation was first class. In particular my partner and I were very impressed with the welcome and service provided to us by a young woman who only joined the organisation in the last two weeks. In addition the wide variety of offerings available at the complimentary breakfast was first rate and the service of the dining room staff was also excellent - We look forward to returning to The Rees next time we visit Queenstown -
Brian Powell 4/22
I am writing to thank you and everyone at the Rees Hotel for a wonderful stay in one of your beautiful 2 bedroom apartments while I was performing and teaching at the Whakatipu Music Festival. The Rees Hotel‘s support of this special Queenstown festival was greatly appreciated and my family and I felt so well looked after by your Rees team.
I will be recommending your hotel to all my colleagues and I look forward to staying with you again sometime in the future. It was lovely to have the opportunity to talk with you and James at Michael and Christine Hill’s on Saturday morning.
Bridget Douglas 4/22
Enjoyed our four days at the rees always a pleasure exciting with fire alarm first night thunderstorm the next lol next time we come I will ask for a apartment with spa bath thank you and your staff for your hospitality
cheers kevin 4/22
Thank you to all the wonderful staff, you made our stay so special. Running us up and down in the shuttle, making sure we where looked after and felt like we were with family. The birthday extravaganza was executed so well, I couldn’t of done it better myself, really made a special moment a memory :)
We back to the hustle of Auckland but can’t wait to visit again. The Rees family will definitely be my stay of choice when I visit again.
THANK YOU REES FAMILY.
Have a lovely Easter weekend
Kia Ora Jimmy,
Thank you so much for your wonderful service and assistance. Your prompt action and confirmation of our Glacier Explorer tour for our stay in October is greatly appreciated.
All of you at The Rees Hotel have made our communications so easy and I really am impressed with your professionalism, friendliness and prompt follow up since our communications 12 months ago in our attempts to finally get to beautiful Queenstown and your beautiful hotel.
We are yet to stay there and already you have made us feel so welcome. I have never been to Queenstown even though I have been to New Zealand a number of times and neither of us have stayed at The Rees Hotel. Your wonderful communications and service mean we are even more excited about arriving in October.
Thank your for all your assistance.
Have a lovely day.
Thanks, it was a great stay. Staff were very helpful from reception, shuttle driver and wait staff for both dinner and breakfast. Food was excellent too.
Jill Dumper. 4/22
Thank you very much for your message and for the great stay we enjoyed at the Rees hotel! We loved the lake view ( changing during the day) and the very comfortable spacious bed. We also appreciated the secure parking especially given we had an exotic car with us.
The only thing we were missing was a working space - a desk or small table and chair would have been very helpful as my husband had to do some work on a number of occasions during our stay.
He managed by using the side board but a purpose built desk or table would have been better.
Many thanks for having me, Malintha. It was a lovely stay.
Dane Ambler 4/22
Executive Director – Buy NZ Made
Our groups stay was excellent, and staff were incredible. Thank you.
The only negative was the bar charges were the most expensive we found in Queenstown.
Warren Vining 4/22
Thanks, your facilities are first rate. My only negative comment is that I wasn’t told that booking the shuttle was mandatory, so I had to wait longer than I preferred.
Glen Cormier 4/22
Thank you very much for being available for us at what was a difficult time.
Your apartments are fabulous, peaceful and a great place to see out 7 days.
Paul Maguire 3/22
Thanks to you and your team for making our honeymoon incredible!
Your team are the most kind, professional, fun people and we will definitely be back.
Matthew Strong 3/22
Thank you for your email, and apologies for the delay in replying.
We were so very impressed with how attentive and friendly the staff were during our stay, and made it seem nothing we asked for was too much. Also, having broken my ankle on the first day of our honeymoon, I was particularly grateful for the room upgrade provided, as we spent much more time in the room than we had planned. The gluten free pizza we had from late night room service menu was one of the best I've ever had.
Over all, it was a wonderful stay and we will definitely be looking to return sometime in the near future. We were very impressed with the restaurant food too, my husband would love the recipe for the roast tomato soup! Compliments to the chef.
Thank you for making our stay so memorable, and as comfortable as possible.
Philippa Duncalf 3/22
Just reaching out to thank you for making my stay at The Rees happen.
It’s always a treat to feel at home away from home.
My only regret is arriving so late which meant not being able to take advantage of the restaurant.
Regardless, thank you so much.
I will be posting another gushing 5 star review on TripAdvisor… after my breakfast in the morning.
Thank you. Made my day.
Ian Stansfield 3/22
Surgical Account Manager – Alcon
Kia ora Abdon,
Thank you for your email. We had a really good time at the Rees. Always love the service and friendliness of all the Rees team.
We are looking forward to returning again.
Andrew Robinson | Director | AR Consultants Limited | 3/22
Thanks for organising a wonderful event and please also pass on our thanks to the staff who were there on the night.
We thoroughly enjoyed The Rees and its hospitality and location.
Ruth Hodges, B.A. (HONS), MREINZ 3/22
Colliers Rural and Lifestyle
It was a pleasure staying at The Rees Hotel. So handy to the city and from the Airport. The Complimentary Shuttle to the City was really appreciated.
Laxmi patel 3/22
Thank you so much for the meal and attention to detail you, Cory and Clarisse and the other staff provided. You made the experience absolutely top notch and everyone was in heaven with the food and wine. A very very special experience for all of us at AskNicely.
Thank you so so much again and please pass on how the evening was the most special and the pinnacle of our Queenstown stay. Incredible food and flavours. So very special!!
Shameem Daneshmend 3/22
Senior Product Manager
Fantastic stay with my whaanau. Our accommodation was first class as was the service. We used the shuttle several times and always on time.
Thank you for making our stay special. We will definitely return.
Parekawhia McLean 2/22
Ngaa mihi nui
We had a great stay. Very welcoming and professional staff. Appreciated the attention from Mark on our trip to Mt Difficulty. Great rooms and great views.
Shane Solomon 2/22
I wanted to drop you a note to thank you for your positive and meaningful response to our concerns when we raised them with you.
Staff at The Rees all deliver great service and I can see that clearly it is led by the managers there.
We do very much appreciate your follow-up and also the kind gestures you made in response.
All the best and thank you again.
I wanted to pass on my thanks for the hospitality over the past few days to the Randstad group.
This trip was originally scheduled for 2020, and it was so wonderful that we were finally able to celebrate the team this week.
The team had a great time, and kept saying how much the stay at the Rees and all the staff had made this trip extra special.
So please pass my thanks on to anyone and everyone who worked over the past week to allow us to have a great time. It was very appreciated.
Katherine Swan 2/22
Randstad New Zealand
Thank you for reaching out and we had a very enjoyable stay at the Rees, part of that was the location on the lake and the room itself but the biggest part was from the outstanding service from every single person that we came into contact with at the Rees. It made our stay what it was and we appreciated it.
Chris Maclean 2/22
Bayleys Metro - MREINZ
Superb food and staff
We really enjoyed our evening here despite the main restaurant being closed due to Covid. The food, staff and location were outstanding and was the best meal we’d had for some time. The chef is very talented.
Review collected in partnership with www.restauranthub.co.nz
Date of visit: February 2022
We thoroughly enjoyed our stay at The Rees.
Every staff member was so welcoming and friendly. They couldn't do enough for you.
Our room was comfortable and clean with an amazing view.
The shuttle service to and from town was an added bonus.
Kathryn and Jim 2/22
We really enjoyed our stay at the Rees. Was meant to be 2 nights but we added a third as we decided our other accom option we had booked would be disappointing in comparison!
Room was well appointed, bathroom was spacious, clean and the spa bath was an added bonus.
Turn down service includes the most delicious chocolates too!
Wifi worked well as did the TV and in room tablet that gave you all the hotel info.
We stayed in an Executive Lake View room, which is a mezzanine style (up some stairs) on level 7 (the top level) so our super large balcony gave us great views.
Yes it wasn’t a direct view as you look into the roof below, but we really liked the space the room gave us and it also meant we had more privacy.
The balcony on ours and the room itself are much bigger than the lake view hotel rooms.
Free parking in covered garaging below and also a Tesla charging station which came in handy for our rental.
Breakfast was included in our rate, was a limited menu you selected from (due to Covid I suspect) and it was good too.
All the staff (reception, restaurant to house keeping) we came across were fantastic - nothing was an issue - but a big shoutout to the man Jimmy who was ever so pleasant and showed us the other room type we were considering changing to (a Lake view hotel room, decided we liked the Exec room better!).
It’s people like Jimmy that keep you coming back!
We will be back and highly recommend the Rees to those that are looking at options in Queenstown. Yes it may be a bit pricier - but you get what you pay for in our opinion.
Something to note: It is a few minutes drive from the main center which wasn’t an issue for us as we had a car, but they offer a shuttle service hourly which really makes things easy. On previous trips without a car we’ve stayed closer to town at the QT so we could walk in, but even if we didn’t have a rental next time we would stay at the Rees as the rooms and staff were that good, and the fact that you can still get into and out of town via the shuttle makes being a few mins drive out not a problem.
They also have free guest laundry - 2 washing machines and 2 dryers for your use (free) which was handy as we had been away for close to a week.
When you factor in breakfast, laundry services and parking, that is all included in the rate, we felt it was great value for money.
Date of stay: February 2022Trip type: Travelled as a couple
Room Tip: ▪️Free shuttle on the hour in and out of town ▪️Executive Lake view room was great ▪️Free parking
Thank you, we will certainly stay at The Rees again. One thing I was a little apprehensive about was getting to town and parking but the shuttle solved all those problems. A big tick also to the staff they were all so helpful and asgood, if not better than anywhere I have stayed in NZ.
Thank you. We enjoyed our stay immensely. The service and rooms were the normal fantastic standard.
We plan to come down in November for the Queenstown marathon and half marathon. Can you please let me know if you are doing shuttles to the start of both events and how much the cost will be.
Thank you for your email, which preceded my email to you, expressing our thanks for a wonderful night’s stay at The Rees. We have long wished to stay with you and have fallen unlucky on previous occasions which coincided with the ski season. So to finally enjoy your hospitality has been a treat, albeit for only one night this time.
Your hotel exceeded our expectations in every respect – the accommodation, the position, the facilities, the excellent shuttle service – and above all – your staff and their utter professionalism, warmth and engagement with guests. Rarely do we experience such a committed team, who clearly value their employment with you and treat each guest with individual attention, with the omnipresent smile. We understand this can’t be easy after two years of uncertainty – congratulations on engendering such a positive mindset.
We loved every minute of our stay with The Rees and will most definitely be returning when we visit our new Queenstown distributors through the year.
With our gratitude and hope for an uplift for the tourism industry this year.
Patricia Radisich 1/22
The entire team consistently delivered excellent service, and this was felt for the entire week I spent with you. Shane was outstanding and went above and beyond to ensure we were well looked after and wanting to come back as soon as possible.
The hot chocolate is delicious!! As were all the hot drink options we managed to enjoy. I don’t drink trim milk, but I know one of my colleagues would have liked that as an option. We managed breakfast on one day due to a busy schedule and only had room service (lunch) once. They were nice.
Rooms were lovely and clean - the amenities available were extensive and appreciated. Lovely big towels. I used the Bluetooth speaker in my room and thought that was a great touch. The milk in the fridge was DELICIOUS! I was only sad I didn’t discover it until late in my stay and then opted not to have my room serviced so I ran out but a wonderful selection of tea options which I appreciated.
Overall, I’m a fan and will be back next time I’m in Queenstown - happy to recommend the Rees to anyone.
Saini Tuitupou Air New Zealand 1/22
One of the best hotels in the world.
The staff were the highlight of the stay for me. Micka was incredibly accomodating with a particularly demanding request that I made. Micka made sure she was available for me when needed and went above and beyond in the service she provided. Micka was also was so kind and friendly throughout my whole stay. My family really enjoyed the service provided by Jimmy, he was very helpful, informative and warm and I want to thank him for that - they felt really well looked after. Shane was also another staff member that my family adored, he was so kind and always had a big smile on his face. Shane was also extremely kind and genuinely warm. I felt so welcomed by everyone - it was like coming home whenever I arrived back at the hotel.
The rooms are immaculate, with beautiful ammenities and facilities (including a bluetooth enabled speaker and bath salts in addition to the standard ammenities). I also really appreciate that the bedside tables have USB plugs right next to the bed. The view is absolutely unbeatable. The bed is divine and the rooms are lovely and warm - when I needed to cool down the room I just opened the door. The staff also offer a shuttle service to town. Seriously, what more could you need?!
I think the best way to praise this hotel is to mention that fact that my mother now wants to cancel her birthday celebrations in Rarotonga so we can return to the Rees instead.
Thank you so much for your personalised service. Your team is unbeatable!
Lauren Tipene 1/22
Thankyou so very much for the amazing service given to us during our stay at the weekend. A special thankyou to Austin and Eugene for their very welcoming service on arrival and in the dining room for breakfast. Our eldest son and his wife organised our stay and it was lovely that they mentioned our 40th wedding anniversary, and that in our room was a lovely card and sweets.
We thoroughly enjoyed the beautiful amenities your hotel offered and of course the view was stunning.
We will not hesitate to return and stay again.
Julie Rodgers 1/22
We had a most wonderful stay, thankyou - our room was perfect, and we were appreciative of getting it turned over in the few hours we were out, which made coming back to it a pleasure and so relaxing
We also really valued the guest shuttle service to and from Queenstown, and all the staff's gracious willingness to drive us around. Shane was charming and gave us wonderful advice on things to do in Queenstown that we may not otherwise have known about. Every staff member we encountered was so kind and courteous and genuine, which is hugely important in hospitality - we felt cared for and that our needs were easily catered to.
The room service breakfast was delicious and timely and thank you also for the late checkout and ability to store our luggage for much of the afternoon before we flew out on Sat night.
We had an amazing time at the Rees and will definitely recommend it to others who visit!
Ngā mihi nui ki a koutou.
Sarah (Dillaman) 1/22
We were entirely impressed and are very grateful for the beautiful room, impeccable service and facilities.
We will definitely recommend you and visit again.
Thank you so much to everyone.
Really appreciate your email.
I do have some feedback which I would like to share with you but will not share it through booking.com or any public portal.
The welcome to the hotel with Sebastian was lovely, very inviting and personal - thank you.
The room and view was lovely and clean.
The dinner was terribly dissapointing, we understood the meals were being served in the reception area so allowance were made.
The staff were friendly but the food was not that good, 2 scallops per serve for a starter was poor value, and the mains were cold/ luke warm.
Main dinner portion sizes were also very small.
We are not big eaters but both felt hungry post dinner which resulted in eating the mini bar crisps.
Dinner came in at $180 which we put down to poor value and very average.
We had planned to stay an additional night but decided against it on an over rated experience.
Leanne Higgins 1/22
Good afternoon Abdon,
Feedback for you on our stay as per below, Room 7123;
Shower design allows water to flow under the door and out on to the floor. Luckily we had the bath mat down. It ended up very wet.
The tiles of the shower have slippery spots which could be a safety issue.
The upgrade was greatly appreciated however I was a little frustrated that the initial view was of a roof and then the lake. It took away some of the magic.
It is probably worthwhile for us on any future stay to call and book direct in order to ensure we get the room and view we're after rather than using Booking.com and not fully understanding what we are booking. Very minor issue though.
Heidi and her team at check in were excellent and I cannot fault their customer service. Fantastic rapport with the team and a credit to your organisation.
Dinner at True South was good, a few more scallops for the entre would justify the price. The truffle French fries were excellent, the tuna meal was good as was the mushroom pasta, although the mushroom sauce could have been a little thicker. Overall value for money was average to good, presentation excellent, taste good.
Bar service was very good however my choice of drink is a Long Island Iced Tea and I am intrigued that the first drink was pleasant but tasted weaker than expected and the second was spot on. Consistency needed?
Check out was an excellent experience. Quick, professional and friendly.
My wife and I regularly visit family further south and since Covid we vowed to support businesses in the area and, with hotels, decided using a different provider each time to share the love. This is now going to be difficult after our stay with you but will possibly still look for that room with a view and the customer service of The Rees.
Well done to your team.
Hope this is helpful feedback?
Happy New Year to you Hope all is well down there
Just a quick email to say my son and his GF had the most amazing 4 night stay at Rees They loved the local produce, the friendly staff and the amazing room I was very jealous back here in Auckland still working
Anyway thanks again I will def call in when ever I make it down that way
Megan Corbett | Element Food Limited 12/21
Founder and Director
We really enjoyed our stay. Your service was amazing - best I’ve experienced.
Carl and Amy 12/21
We had a wonderful stay at The Rees. We were very impressed with our unit and the view was amazing.
We would like to recognise Shane. He greeted us warmly when we arrived and looked after us to make sure we were comfortable and understood all the features of the hotel.
All the staff were most attentive. We will stay again when we next have a chance to be in Queenstown.
Harry and Mary van Gog 12/21
Hi, yes we really enjoyed our stay. We regularly stay in Queenstown and this was our first time at the Rees. I congratulate you on your staff. Well trained, polite and friendly. We will be back.
Peter Mackay 12/21
Thanks Austin. We really enjoyed staying in the Rees Residences so I’m sure we will be back.
My main feedback is around the staff - they are awesome. Shane and Jimmy in particular.
Peter de Graaf | Northern Advocate Far North reporter 12/21
Dear Abdon and the rest of the team,
Louise and I just wanted to say an enormous thank you to everybody who made our stay at the Rees such fun.
The level of service the team provides is second to none - everybody is so genuinely friendly and helpful, it’s why we keep on coming back!
Whilst the hotel and location are truly outstanding, it’s the care and attention provided that truly makes the Rees stand out for us.
Wishing everybody a fab Christmas and a wonderful summer.
All the best, Steve & Louise Jamieson 12/21
Thank you for your email
We had an absolutely fabulous stay at your hotel. The service was incredible, I am kicking myself for not getting anyone's name but everyone who helped us during our stay was just amazing. Super professional and helpful. The view was beautiful and the room was very luxurious. We were really thrilled about the complimentary shuttle in to town. That made a huge difference. Thank you for being part of our wonderful holiday to celebrate our anniversary. We had a really special time.
If I could have one suggestion it would be that we were quite keen to order drinks with our room service dinner but couldn't figure out how to do so. Maybe this is not possible but if it is we couldn't figure out how to do that. But that is only a small thing, we had a truly fantastic time. Thanks so much,
Thank you for the most wonderful wonderful evening last night.. a really memorable night. Thank you for the wonderful champagne also. Some at the table were long long time locals who had never been and plan a return very soon( like we do,another was a sign up to Saturday nights Tattinger dinner. Food wine atmosphere staff were magical- can’t rave enough about it
Litten party 11/21
Hi we would both like to commend “Shane” he was an awesome friendly guy. He gave us lots of recommendations. Which we took up and weren’t disappointed. Also your breakfast restaurant staff and chef . Sorry didn’t get their names. All were lady’s ,We’re so friendly and attentive. They made our stay relaxed, and very tasty breakfasts. We even got the pancake recipe off the chef. Please pass on our thanks to all. Will be back again one day.
Mr & Mrs Crosbie 11/21
Kia ora Mark,
The board and management of Southland Institute of Technology asked me to pass on their thanks for hosting us so well. You and your team displayed exceptional manaakitanga with everyone commenting on how attentive they were. The Business breakfast was a success, and the food was delicious. Again, many thanks for looking after us.
Kind regards Darren Rewi 11/21
SIT Board member.
Embed - Engage - Exceed
My family’s stay at the Rees was very enjoyable amd the staff were great. I can’t seem to find my black collapsible fishing net and I’m wondering if I may have left it on Room 7131. It’s made by McLean Angling. If it’s been found, please let me know. Many thanks in advance.
Greg Watts 11/21
That's no problem, I would be happy to do a Google review and I will also give a great rating on booking.com which is how I booked. Thanks once again so much, the phenomenal level of customer service deserves to be acknowledged so please pass on our gratitude and happiness with our stay. Thanks!
Erin Earle 11/21
A HUGE “ Thank You” to you and all at the Rees who made my hosting of today’s workshop a seamless delight.
The level of care, professionalism , flexibility and attention to detail that you have shown since I first starting talking to you about the event, way back in July has been exceptional. I have felt supported by a capable and dedicated pair of hands and it was a real bonus not to have to worry about the venue and catering details in the lead up to the event.
The views from the Ruma Wai Kahu room help to set the scene for an extraordinary day and they were more than complimented by the comfort and style of the well resourced room ( including some standout artworks). The chef’s offering drew many a compliment and the strawberry dessert was “ the cherry on the top” which brought the “ serious business “ of the workshop to a halt ( filled with appreciative sounds and comments).
Thank you once again for the part you and the Rees have played in the success of the workshop.
I just wanted to pass on my sincere thanks to your team for looking after us so amazingly whilst we were there over Labour weekend. We had a fantastic weekend which was heightened by the service we received at the Rees. In particular, we thoroughly enjoyed Shane’s company on the shuttle trips and his recommendations for us were spot on!
Thanks again and we wish you and your team all the best
The Rees is a beautiful hotel. I stayed there on the recommendation of a friend (Di Coutts) who stays with you on her trips to Queenstown. The service and hospitality of all staff was exceptional during my stay. I have to say I was slightly disappointed by the reduced breakfast and dinner menus however I totally understand why in these COVID times of fewer guests. Having said that the breakfast (Continental) and dinner were beautifully presented.
I will definitely stay at the Rees on other upcoming trips
Research Insights Ltd
We had an excellent stay at The Rees and would love to return!
Actually we are thinking of coming in December from the 19th - 21st. It will just be two adults. Could you please let us know room rates for a couple of different options (ie entry level room to executive Lakeview).
Good afternoon. My wife and I stayed at The Rees Hotel for two nights - 5/6 October 2021. We wish to record our appreciation for your lovely hotel, delightful staff and relaxing environment. We throughly enjoyed our stay and will be back (for longer next time). The bed was soooo comfortable, the room was immaculate and the food delicious. Naming staff for special mention is dangerous because all the staff were professional and extremely courteous. However one staff member needs to be mentioned. Shane at the front desk was charming, pleasant and always engaging. He regularly checked that everything was to order. Shane went out of his way to ensure we were satisfied with The Rees’ altered arrangements with a flight to Milford. Right through our stay We felt valued as clients of the Rees and for that we thank you.
Please pass on our gratitude to Shane. He is a fine ambassador for your establishment.
With kind regards
Heather & Ross Thurston 10/21
Thanks Austin :)
I forgot to tell you that the waste disposal in our room wasn’t working either. I made a noise then nothing.
We had the most amazing stay with you! Thank you so much to you and Shane for all your help and amazing hospitality. We will highly recommend.
Cheers, Emma 10/21
Hi there - WE ABSOLUTELY LOVED OUR STAY WITH YOU!
And I will put something up on the trip advisor about how awesome you all are there at the Rees. We have stayed at 5 star resorts all around the world and my first roles in life were in travel/tourism - you and your team definitely deliver.
Constructive feedback - would love to see a local provider of the bathroom amenities - Forest and Bird are a political lobby group, there was nothing particularly 'environmentally friendly' about their product packaging or the products themselves out of an Auckland repacker - so if you have a local lavender farm or similar, please consider using/promoting them and their products rather than a political lobby entity.
Your turn down service - take the chance when guests are out to do this - rather than when they are still in house at 4-5pm (we understand that perhaps your turn down employee was being let go early under covid - but if not... then maybe don't do that as it's lovely to come back AFTER dinner and find the room 'ready for bed' and we LOVED the little chocolate every night too!)
Other than that - Marvellous, wonderful, fabulous and the BED! So, so comfy and we have a magnificent bed at home. The room was superb - world class!
All of your people were friendly, interested, helpful and attentive - particularly our van driver Shane and waitress Becs (? I think - lovely girl from the Phillipines) and our check out girl and Jimmy and, and, and... just great!
Thank you so much, this was our first trip to Queenstown and we would highly recommend the Rees to our friends and family in the future.
Very best regards,
Deborah & Robert Burnside 10/21
As usual your team and facilities are faultless, we love visiting The Rees as often as we can.
Paul @ Chomp 10/21
Would like to pass on how wonderful and friendly you’re staff are. In these strange times of Covid , they were exceptional . Please pass this on to you’re staff and special mention to Shane , they made our time at the Ree’s so enjoyable and will Be telling everyone heading to Queenstown to stay there, Thankyou again
Kind regards Lisa McManaway (Room 308) 09/21
Hi there, I just wanted to take a few moments to send through a review since our recent stay with you guys.
This hotel the pinnacle of special. And as much as the hotel was beautiful, luxurious, and everything I had hoped to expect, you just can’t beat the five star service. From check in with Ariana and Heidi where all we received were big smiles and such a warm welcome…to the waiters, waitresses, (Floriana’s food knowledge and enthusiasm was awesome, and Mu and Eugene at breakfast were always helpful, pleasant and super lovely), to our main man Shane who greeted us at the jetty on arrival (yes the hotel has a service where you arrive via K-Jet to their private jetty from the airport!) and who was such a pleasure to have drive us out to an experience at Oxbow - we chatted the whole way, he an amazing representative for your hotel who always made us feel relaxed and comfortable, he is such an asset to you guys!!
Last but definitely not least, Jimmy - The absolute BEST concierge I have ever had the pleasure of dealing with (and the concierge at The Carlyle in New York I thought was the best yet but he has now been beaten!) Jimmy couldn’t do enough for us including arranging transfers, fitting activities in around our itinerary, calling us to let us know when things were happening and how the weather was looking, and he actually engineered a lot of our trip too giving us the best tips and places to go from Glacier helicopter tours to off-roading and speed jet boating! You guys are just all so amazing. We will absolutely only be staying at The Rees in future any time we come to Queenstown.
Linda Tomokino 8/21
Hi Mark, Roman and Fiona.
I hope you are all managing to keep well and safe. I just wanted to send you all a note to say a massive thank you for your hospitality over the past few weeks.
Our stay at The Rees was outstanding – from the minute we walked into reception and were greeted by the friendly FOH team it felt as though we were coming home. I know I speak on behalf of Audi when I say we are incredibly grateful for the wider Rees team who go above and beyond to ensure that both guests are staff are looked after to the best of their ability.
The way the team coordinate the room drops and work in with our busy schedule of welcome functions and early breakfasts is seamless and doesn’t go unnoticed from our end.
With regards to Tuesday evening, thank you all for being so understanding and flexible to accommodate our last minute restaurant booking. It wasn’t the way we envisaged our event finishing however our guests were incredibly grateful that we were still able to provide them with a Plan B.
Fiona, you have been brilliant with regards to accommodating our group bookings. Thank you for your flexibility and patience with last minute changes to guest bookings – I have really enjoyed working alongside you on this event, thanks for making it so easy!
Please pass my thanks onto the wider team.
We hope it isn’t too long before we are able to head South and see you all again, but in the meantime I wish you all the best for the next few weeks.
Please thank the team.
Difficult circumstances, they rose to the occasion.
Thanks Jocy 8/21
It was a very enjoyable first visit to The Rees for me… Thank you so much team!
With best wishes,
Mark McCartney 8/21
Marketing Manager, Audi New Zealand
European Motor Distributors
Yes for sure – our Ski Group that we had stay with you raved about your property – so thank you.
Holland Clarke & Beatson – THE TRAVEL AGENTS
D’Arne Haines Ι Group & Event Travel 8/21
Just want to say thanks for making the stay at The Rees awesome and super cool to meet/hang out/drive you around with you on Sat!
Thank you for your email.
My stay we excellent thank you. I am always impressed by the premium service and overall helpfulness of your staff – truly world class.
I just wanted to note that half of my bed was very uncomfortable. It felt like the middle had sunk in (the bed closest to the lake). I figured it would be twin beds stuck together so I just slept on the other side and it was great. Perhaps the mattress needs replacing?
Ngā mihi / Kind Regards
Caitlin Ryan 8/21
Marketing & Operations Specialist, Audi New Zealand
We had another wonderful time staying in your facility to celebrate my son’s 30th birthday. He and his partner were blown away by the apartment, and loved every minute of it.
I did have several issues with our door cards failing to work. In total, I had to attend reception 4 times to get them re-set, which was frustrating. Apart from that, we enjoyed our stay and hope to visit again in the not-too-distant future. With our borders remaining closed, I hope you will notify me should you have any good room rates come along to encourage NZ visitors
Sue Kuiti 8/21
We were very happy with our stay. Thank you.
Can we book for next year too please. Wednesday 10 August 22 to Sunday 14 August 22. 2 x three bed apartments.
Aaron Tunstall 8/21
Thanks so much
We had a lovely time and we were really impressed with all the staff and the service.
Thanks we had a great stay.
Nothing to complain about and all the staff were great.
Comments would be around room layout and in particular with regards the aspect of the furniture. You have the wonderful view yet the bed and the furniture is orientated within the room to look at the walls.
Thanks and hope to see you again one day.
Peter Rowe & Sarah Armstrong 8/21
HI There Abdon
We had a really great stay and time in Queenstown.
The staff at the property were all really amazing. From check in to concierge to food & beverage.
The only niggle we had would be the comfort of the beds, which i know is a personal preference and can't satisfy everyone.
We just felt that they were really too soft and felt a bit "flimsy" and weren't able to get a great night's sleep.
But i know this is personal preference
Really enjoyed the stay I left that 30 for that very reason :) I'll definitely be back soon !!
Jack Sparrow 7/21
Just wanted to say thanks for Friday, the whanau absolutely loved it.
Alicia and I were speaking with Mark about your regular events and we would like to be kept in the loop for these in the future. We see you have one coming up in September which we think e would like.
Please put us on the mailing list, I suspect we might try and visit more regularly and stay with you all at the Rees as the whanau were very impressed.
I would like to thank you for your service and hospitality during the fundraising event
I also wanted to commend your staff for offering support, including the waitress who was working at the fundraising event who would bring my drinks & food over every time I moved tables to greet everyone; and Roman for driving me to my Milford Galleries opening at the last minute when the Uber took a while to arrive and I was scared I was going to be late for my own opening
Everyone was talking about the Apple desert - amazing!
Have a great week,
Thanks for having us. We had a fantastic stay with you. You will be our hotel of choice in future in QT.
I believe we have left a merino handmade baby blanket in one of the single beds in room 7011. Are you able to check with the cleaners as this is a treasured blanket of our little son.
Kia ora Mark
Please excuse my slowness in being in touch to express our considerable thanks and deep appreciation of what happened and how the evening proceeded for the Venice Biennale Fundraising event.
While I have no doubt you already know this, it was a profound and most memorable experience for all of us to be at the Rees Hotel and to be looked after so well by your very accommodating and obviously most happy team.
I would like to acknowledge your staff and there beautiful services from our stay on the 24-26 july. The reception staff we’re friendly and very welcoming. The staff that clean our room we’re too kind. Every time we saw them pushing there massive trolleys from one room to another. They always stop and make way for us put a beautiful smile on and wish us a happy days. We are very very impressed. Every staff we came across was very friendly. Even the staff in the restaurant. The food was amazing and would love to acknowledge the chefs. But to top it all of is your Staff named Pablo. Very happy man. He make our day. Very cheerful. Very positive and friendly. Thank you soo much for having such lovely staff to represent your Hotel and we loved our stay and your staff 100% happy with there service.
Sita Samita 7/21
Thank you for your email. We very much enjoyed our stay at The Rees and found your team very helpful and gracious in all our dealings. We will definitely stay with you again when next in Queenstown.
Clare Dockery 7/21
Appreciate your help with approving my refund through expedia. My wife and I both really enjoyed our stay.
It was by far our most enjoyable hotel experience after 6 weeks on the south island. All of the staff were extremely
friendly and accomodating. The bed in room 7142 was also amazing, taking our aches and pains away.
If I don't hear again from expedia in the next few weeks, I will follow up again for the refund.
Alex Pappas 7/21
Hi Mark and team,
Thank you to all of you at the Rees for another wonderful stay the other week. That's the second time my family have stayed with you in as many months, this time also with my sister's family... you must have all been so thrilled every time you saw 5 kids, all under 8, running around and threatening to destroy the place :| ... Anyway, despite my children, the Rees, Queenstown and NZ is a true oasis away from everything else happening in the rest of the world. You've created such a lovely and truly hospitable environment and I really do appreciate the effort and energy that goes into making it such a welcoming place to stay; it is such an incredible respite, you have no idea. You can't fake the warm and friendly smiles you get every time you open the door to room-service, pop up to reception or the restaurant, wandering the corridors, or even from Alex after the tenth time we hit him up for a ride into town (10 of us had to make that the family road trip from hell - no wonder you took the short cuts!) ...so my thanks to you all for just how truly special a place you have there; I hope it never changes.
I also hope the local and Australian tourists (maybe aside from the Sydneysiders at the moment) return in numbers over the coming weeks and you have an amazing winter. You certainly deserve it.
Lastly, for the many of you it seems who are currently away from your own families around the world, riding out this time far away from loved ones... I've been there and I really feel for you, NZ is a lovely country and the Rees is a great spot, but family is still family right... I hope you get comfort from your amazing 'work family', that this pandemic is soon behind all of us, and that you get to see your own families again very soon.
All the best from me and my family (especially the boys who now see the Rees as 'that's our New Zealand home').
Thank you for a wonderful stay at the Rees, gorgeous location and helpful, friendly staff. The only comment I would like to make is that during the busy times of the year, I think the shuttle bus to and from Queenstown should run more frequently, say every half an hour and be more flexible for the guests.
Sue Jacobs 7/21
Overall we had a good stay, however, we were disappointed that we did not get any compensation, other than a quick sorry at checkout (when we mentioned it) for the disruption caused by a water leak in our bathroom.
This caused us to repack and move to another room with a worse view, my wife lost a whole morning (she’s writing a script) due to disruption liaising with reception, cleaners and then plumbers at the door – rather than peace and quiet to focus on her work.
We note that you picked up quickly on mini-bar $16.50 (on the room we were forced to move from) – which we are ok to pay but don’t see much balance in your overall approach (in a $3,000 or so stay).
We also note your staff were all very courteous and helpful.
Hello, thank you for a wonderful stay for me and my family. We really enjoyed our time with you and your friendly staff and the accommodation was perfect.
Would you please email me the actual room invoices please. I did not take them with me when we checked out.
Thank you so much.
All the best
Lyndsey Cattermole 7/21
Good morning Fenna,
Thank you for organised the welcome drinks and sweet treats for kids. We really enjoyed our stay for the last 2 days.
By the way, we require late check out today for 12pm please.
Thanks a lot and really appreciated your assistance once again.
DAVID HONG 7/21
Thank you for such a wonderful stay your staff were all welcoming and helpful and we will definitely be recommending your hotel to our fellow aussie friends.
My apologies for the mini bar please proceed and debit my credit card that is on file for these charges.
Thank you again
Beka Luafutu 7/21
Thank you for your email. I am very happy to provide a review for my stay at The Rees. It was excellent and I will definitely be coming back - in particular I want to extend a thank you to the staff duty during the period of my stay at The Rees (4 and 5 of July).
I did leave a Google review (as below) and am happy for this to be used elsewhere, with my first name only, thanks.
Our stay at The Rees was marvelous. I travel often and can state honestly that The Rees is one of a kind. You cannot find another hotel in New Zealand with amazing views, friendly staff, and excellent food at their onsite restaurant. It is the whole package. The room we stayed in was immaculate, with a stunning view of the lake and mountains - particularly in the morning when the sun rose. The food was excellent - there is a variety available to suit all palates. The staff were all very welcoming and friendly. That, in particular, made our stay very pleasant - Thank you to all the staff that helped us during our stay there over the 4th and 5th of July. I will definitely be coming back and look forward to staying at The Rees, which I cannot recommend enough.
Thanks and I hope you have a lovely rest of the week!
They were great! All Reception and bar staff up excellent. Restaurant folks could not have been better.Loved the food.Accom perfect. Many thanks for making my birthday a very happy occasion.
Lizzie Williams 6/21
We had an amazing time staying at the Rees, the staff are all very welcoming, warm and helpful, especially Victor, who have helped us in so many ways…..
We would like to thank every staff that make our holiday truly a memorable one.
Queenstown is an amazing and magical place that we will surely revisit again and will surely come back to stay at Rees.
I will highly recommend my friend to stay at Rees when visit Queenstown.
Vicky Tsai 6/21
Hope you are well, We received excellent service from you and deal from the last time we stayed back at Rees in January,
With that in consideration, We are planning for a two nights holiday again in September 18th-20th.
I was looking for Executive Lake View Hotel Room for these two nights.
Dear Mr. Dias,
We stayed at Rees from 8/6/21-16/6/21 and want to highly commend your staff. Everyone in your employment that we met during our stay was so lovely, friendly and informative and made our stay that much more special. Special thanks to Natcha, Mu and Eugene for breakfasts, Kathryn was lovely for our special birthday dinner in True South, all the shuttle bus drivers were awesome and Lauren was fantastic at front desk too. The cleaning staff did a great job servicing the apartment each day. Your staff made all the difference to our stay. Thank you. We would definitely stay there again and will recommend you to friends wanting to travel to Queenstown.
Ramona Salins 6/21
We had a amazing time and loved staying with you guys.
All the staff and the accommodation were 5 star.
We will definitely be back!!
Joel connor 6/21
Hi all, and Austin
Our stay was excellent and the service outstanding and will recommend you to others. I would normally stay in some of the best hotels in the world and your service is six star up with the Adlon in Berlin.
Simon Seear 5/21
Chief Operating Officer
Hi Roman & Fiona,
Thank you so much for all your effort and energy into making Friday night a great success. It was an absolute pleasure to work with you both.
The final amount raised was $29,013 which is incredible for a 2 hour event.
We are going to go out to all guests who attended with a thank you EDM shortly, plus post on social media too.
Roman - Do you have any photos that we can use from Jackie yet?
Fiona – I hope that you managed to track down the lost conference room key?
Kim Beere 5/21
Breast Cancer Cure
I wanted to make contact and let you know how much I enjoyed my stay at The Rees from start to finish. Peter and I had a wonderful weekend with your team. I felt we enveloped every aspect from the room, restaurant and views so much so that we opted to stay in and do room service on our final night. We honestly felt spoilt and cannot wait to visit your beautiful luxury accommodation in the near future.
I obviously posted throughout the charity event evening and right up until we left on multiple social media platforms. I am now prepping a blog post and I will send you the link once it’s live. I will also do an editorial mention in our July/Heritage Issue and I will send out a copy once we go to print.
See attached fun photo of you and Mayoress Karen Bolt.
Thanks again for EVERYTHING.
Many thanks for a fabulous night last evening – all had a fabulous time!!! I am sure you have some happy guests around the place today. And Five Stars from Qualmark again!!! Well done.
Look forward to seeing you next Friday.
We are just returning from a fabulous stay with you courtesy of Tony Scott and Chris Sullivan.
We were part of a party of 14 and can’t thank you enough for all your care and attention looking after us late into the reception area with drinks or shuttling us to town or generally all the friendliness around the resort was Just exceptional.
Thanks so much
Tracey Holden 5/21
GLA:D NZ Practitioner
So nice to hear from you!
Richard and I had a brilliant time. Thank you so much to you and your staff for your amazing hospitality and we both thoroughly enjoyed your company at dinner!!
We really enjoyed our stay and will certainly recommend the Rees to our friends and family.
Likewise if you come to Hawke’s Bay please stay in touch and come visit at the winery.
Enjoy the Chardonnay!
Best Julz 5/21
Just a quick note to say we very much enjoyed our recent stay at the Rees Apartments. We look forward to visiting again.
Lara Daniels 5/21
Administration & Finance Manager
it was great - thanks
appreciate you taking care of the conference room set up etc
Phil Veal 5/21
Your staff were all exceptional. Of all the hotels I’ve stayed in, they are the best in my experience. Please pass on my gratitude.
Also, may I ask where the chocolates are from that are provided during the evening turn down service and whether they can be purchased?
Alwyn Lim 5/21
Leading Edge Information Pty Ltd
Firstly, we had a great stay, and found all staff very helpful and engaging
Secondly, please forward a copy of the invoice for our stay to Lara
Thank you in advance
THankyou for your email.
We enjoyed our stay with you and in particular would like to congratulate your staff, who were so welcoming, friendly and helpful.
Also compliments to your restaurant, where we enjoyed a beautiful breakfast and once again the waiting staff in the restaurant were top notch.
And being able to have safe and secure off-street parking was a huge plus for us.
We thought the bed mattress was very comfortable and this is important to us. The only thing that we struggled with was the bedding...would have preferred a lighter warm duvet instead of the very light duvet and heavier bedspread on top. Found it hard to get the temperature right and thus did not have such a good sleep.
But overall it was a very enjoyable experience and we would recommend and would be happy to return.
With many thanks
Helen and Ian Henderson 5/21
Again, your email is a clear indication of the absolute professional service The Rees hotel provided me at all times during my stay.
As soon as I walked in the door and spoke to Lauren I felt that the service was going to be of the highest standard. Lauren was immediately attentive to my requests and couldn’t have been more accommodating when I asked for a room with a view. She even took the time to show me a room and offered to show me others.
All of your staff were magnificent. They made my stay very, very enjoyable. I haven’t experienced such service pretty much anywhere else in the world and I’ve had the opportunity to stay in some exclusive hotels. Your staff are to be commended and the high level of training of your staff is very obvious.
Lauren, in particular, seemed to be on the desk for my entire stay! Her positive attitude towards everything I asked of her was exemplary. Lauren mentioned that she is currently on a visa sponsored by the hotel and that there is currently uncertainty with visas in New Zealand. All I can say is that under no circumstances should the hotel let Lauren go because of her visa running out. She was the best possible ambassador your hotel could have to encourage return travel to the hotel. The Rees can simply not let Lauren go, and to be honest if you do I would possibly be in a position to offer her employment in Australia if she should want to continue her travels.
The rooms were clean, tidy and well appointed. The view was worth staying at the hotel. The bathroom was magnificent and I had too many showers because the shower was a joy to soak in. I’ve never had such a nice showerhead provided such a satisfying shower. A strange thing to comment on I’m sure but truly a joy after a long day on my feet going sightseeing.
The walk into town was very nice, the shuttle service is what ultimately caused me to book at The Rees but everything else I have mentioned above made the stay even more enjoyable.
Unfortunately I ran out of time to have dinner there and maybe this will be an excuse to come back.
Cheers and thank you to you, your extremely professional staf and especially Lauren,
George D’ATH 5/21
Thank you so much, we just had the most amazing weekend at your hotel and were treated like VIP guests. Mark was so kind to us and made us feel so welcome. The helicopter trip he took us on was a once in a lifetime experience. We also had the most amazing dinner on Saturday night. The chef gave us a 6 course tasting menu and even though we had different dietary issues in our group it wasn’t a problem for him. He created the most delicious food for us and we thoroughly enjoyed it and want to thank him also. Let me know if there is anywhere to write a review.
Thanks again for the best weekend
My wife and I had an amazing stay at the Rees QT , the staff were second to none , extremely helpful and best of all they all had believable smiles on their faces , the Restaurant was fantastic top quality we really enjoyed our dining experience, there was a stand out staff member although all staff were amazing , it was the young lady server in the dining room , Kathrine , she indeed as well as the beautiful food made us have an unforgettable dining experience, thank u guys so much for having us .
Dion Bennett 5/21
Our stay at the Rees Hotel was awesome thank you. I will be booking again next week as I travel regularly to QT. All the staff were so helpful, friendly and an absolute pleasure
Have a great day, you have the best spot in the world
Thanks for an amazing holiday by the by. The staff in particular were simply incredible and we had such a great time... Clearly so given we're planning on pretty much coming straight back! :)
But yes please pass on my best and my sincerest thanks to everyone, particularly Kathryn who I don't think I ever saw without a smile on her face. She's a gem.
I have rebooked to return to your accommodation in 6 weeks time, bringing more family, ie three bookings, so clearly I am delighted with your staff in particular, and the wonderful accommodation provided. Can not rate your staff highly enough.
See you soon
We had a very special time in Queenstown. I was with my mother from Hawkes Bay and my sister from Sydney. It had been over a year since we had been together.
The staff at the Rees were wonderful and we have mentioned to our friends how nice it was to be a wee way out of Queenstown as it was lovely and quiet.
Thank you and we will definitely be recommending the Rees.
Maree Porter 5/21
This was our first stay at The Rees, although we visit Queenstown every year because it is my husband’s childhood home. We thoroughly enjoyed our stay. Initially we were not OK with the first room that we were given because it was like sleeping with the lights on at night, but Austin took care of us and quickly sorted it. Your staff, without exception, are lovely. We particularly enjoyed meeting Austin, Edward and Lauren but Jimmy was the stand-out for us. Just a delight on the shuttle and organising our bikes was no trouble. We loved coming back in the evening to their smiling faces on reception!
We look forward to our next stay with you.
Kim Blacke 5/21
I wanted to write a review of our stay but not sure where so hopefully this will work !
My son returned from Australia for a short holiday. It was our first time together as a family for over 2 years .
From the moment we stepped foot into the reception area to our last day we felt so privileged and happy. The apartment was incredible with its beautiful view of the lake and all the extra touches . Roman and his team were amazing, so friendly and helpful . We absolutely loved our stay and it created many happy memories for my husband and I and our 3 boys. Thank you so much.
Anne Baron 5/21
Thanks so much for making our work retreat so special Fiona. We had an amazing time – both productive and fun.
Would be back in Queenstown in a heartbeat!
I wanted to reach out to you, and all of the staff involved. Our stay at The Rees was the best experience we’ve had in New Zealand by a long shot!
Every small detail and just going above and beyond for our engagement was truly magical.
The chefs were fantastic , the staff in the dining room remembering exactly what sauces I have and the tea my Fiancé has every morning, The turn down services and the willingness of all the staff to help in any shape or form these are just a few examples of the smaller details that took our visit to the next level!
I would name everyone that went out of their way but the email would be too long.
I would like to write a full review for you guys and post it, I can do it as my public page I have a couple of thousand followers or I can do it as myself, which would you prefer?
And which platform would be best for you? Facebook, Google, Tripadvisor, or all of the above.
Thank you once again for everything , you guys turned a special weekend into a TRULY magical one!
The Rees has set the bar extremely high :)
I have already recommended The Rees to a few of my friends and their families who are looking at doing some vacationing soon.
Paul Fouche 5/21
We recently had mutual clients stay with you at the Rees -- they have just come through with the best feedback about their trip and stay with you at the hotel so I wanted to make sure you received this positive feedback!
Lead name was Mrs Mabel Moira Main
Thanks for taking such good care of them! :)
We had Ana amazing stay at the Rees. It was a special treat to come and stay with you as I have a major medical condition to manage, ima single mum and wasn’t sure if I’d even be here, and be able to take my son on holiday by myself- so I did!
I wanted somewhere easy to stay, Given I cannot drive, we used your shuttle service a couple of times each day of our stay. The staff driving the vehicles were always so courteous. Even providing car seats/booster seats.
The rooms were lovely with the lake view, we watched a movie from a great selection & enjoyed the bath each night.
The rooms were beautifully cleaned each day which was a treat to come back to after our days activities.
We also enjoyed the board games and use of your bikes for my son while I could enjoy a run.
I also like that the Rees is not a big international hotel chain & the staff seem to be looked after - given they were so welcoming from the time we walked in the door to when we left.
Anyway, in summary it was an amazing experience from the time we walked in the door to when we left yesterday. I would recommend you to others and also like to come again and stay on a special occasion.
The only suggestions I have- and these certainly did not make our stay any less enjoyable.
-firmer pillows available for the bed
-the gym would be nicer in a better space, if it had the lake view to look out to. Not so cool running on a treadmill, using the bike facing a wall. I didn’t use the tv but it would be very close to look at.
- I did see you offer HiIT classes. Given the reason for most people’s stay is to holiday- along with maintaining well was I’d say yoga/pilates classes would be welcomed. Would be amazing to do out on your jetty- it would work with decent Matt’s underneath.
kind regards and thank you,
Sally (& Matthew). 4/21
Greetings from Melbourne.
I would like to say thank you for your kindness and very nice to talk with you.
The way you handle new customer like us is very professional and your communication skill is great. I felt very confidence to book.
We are looking forward to stay in Rees.
Thank you so much and have a great day.
Angelina Sukiri 4/21
We had a great weekend thank you.
The hotel was fantastic and thank you for the upgrade. I have put a feedback on Booking.com and Trip Advisor, but for your records the hotel was exceptionally clean, very well appointed,staff very friendly and helpful. Loved the offer of a courtesy ride into town.
Couldn’t fault our stay at all and will certainly book again when we are down in Queenstown.
We enjoyed our stay.
Staff were excellent.
Jimmy gave us a great room to stay in.
Also had a good coffee from reception.
Its an excellent place to stay.
Ross Pratt 4/21
Our family had a wonderful stay recently at The Rees. All the staff were very friendly & helpful when we were planning our activities.
The breakfast is great the girls in the restaurant were excellent.
The hotel is worthy of 5 stars.
Steve & Kirsty Williams 4/21
Thanks for the email, our stay was lovely thank you.
We found the staff very friendly and accommodating, we particularly liked Eugene! Very informative and helpful.
We will most definitely stay with you again and have recommended you to friends.
Andie Parker 4/21
Thank you so much for the photos. We had the best stay at the Rees. And of course you can post to your social media :)
Thank you so much, we are so glad to stay at the Rees. The team are fantastic.
We will be back and recommend to our friends.
hank you. Have a great day.
Angelina Sukiri 4/21
We had the most incredible stay at the Rees thank you.
I don't believe we had extra water. I was filling my bottle from the tap. I thought it was complimentary and didn't actually realise we were paying for the water at all.
Hi Malintha - thanks again for a lovely stay, and remembering my coffee order at an outrageously early time of the morning! Amazing!!
Thank you so much Roman and team for having us on your beautiful property today.
We will share the link to video once it’s live.
Nga mihi nui!
XingDong and Judith 4/21
Xingdong Yan B.com B.sc CA CPP
Although we had previously booked into a different hotel for our two nights in Queenstown, we were very disappointed at our previous hotel and decided to find somewhere else for our final night.
Although it was a same day booking the staff were extremely helpful and accommodating making the change easy and stress free.
We arrived at the hotel and the staff took our bags and stored them in our room before we checked in. They rang when our room was cleaned so we could check in early.
When we arrived back at the hotel we were approached by a welcoming smile from Austin who finalised the check in procedure and showed us to our room. He was extremely knowledgeable and welcoming offering assistance when he could.
We stayed in a two bedroom apartment which was beautiful, clean, well presented with all amenities first class.
We went to the bar for drinks which were made by a very pleasant Filipino lady (who’s name I unfortunately do not remember. The drinks were perfect, extremely tasty, well made and presented beautifully. They arrived with a friendly smile and with care given.
We ordered room service from the bar and it arrived promptly and again well presented. The food was delicious and hot.
The whole experience of staying at The Rees was exceptional and made our final night of our trip one to remember.
We will be back, thank you.
Grant Hirst 4/21
Thanks so much for the fantastic stay and all your assistance in making the family holiday so memorable.
The service was exceptional and we really appreciated how you catered for the 11 of us with our trips in and out of Queenstown.
We will certainly recommend the hotel to friends visiting Queenstown.
Lynn Shearing. 4/21
We so enjoyed our stay & all the staff that we came across were so nice, helpful & friendly.
We will be back to stay definitely.
Many thanks for a memorable stay
Donna Jasic 4/21
Thank you to all the staff during our Easter stay at the Rees. We enjoyed a quietly luxurious break and the hotel exceeded all our expectations.
Kai Dwyer 4/21
Fantastic stay as always. The Rees has a very pro team.
Graeme Marshall B.Tech (Hons) 4/21
Thanks so much. We loved it, as usual, as just wish we could have stayed longer! By the way, I think we accidentally left a box of frozen fish fillets and a box of chicken in the freezer. Your cleaners will hopefully have found them but please ask them to check. Thanks!
Kia ora Ress Team,
Julian and I spent the last week staying at The Rees Hotel, and I just wanted to say a huge thank you to you and the team. It was an experience that we will never forget, and we were absolutely blown away by the service we received. It felt like the staff really cared about us, often asking about our day and remembering what we had planned.
We cannot wait to come back and stay with you again!
Ngā mihi nui,
Amanda & Julian Shields! 3/21
Hi thank you for your email. We loved our stay at the Rees and have already rebooked for July ! See you then
Kirsty Wilkinson 3/21
reab on Selbourne
Apologies for the delay in responding to you. After we got home from Queenstown, it was straight back to reality and I didn't want to rush my email to you.
We are so very pleased we chose to stay with you. It was a last minute decision and absolutely the right one. From the first communication with you over the phone, right through to the end of our stay, everything was just perfect.
We got picked up at the airport in the Bentley. That was a lovely surprise for Ross on our wedding anniversary. He had seen the car in the carpark and was looking more confused the closer we got to it. He in fact hadn't been to Queenstown before ever, so thoroughly enjoyed the orientation, moreso in that beautiful car.
The welcome from the Rees staff on arrival was just so nice. Every single staff member is friendly, professional, helpful, and nothing is a problem. There was a card and anniversary gift in our room. The features were all explained to us from the ipad to the privacy screen. The room was well presented, spacious, luxurious and comfortable.
Our anniversary dinner was unforgettable. I'm not sure there are words to appropriately describe the food but your chef/s and their team deserve a medal, a hat, a star, all of the above.
Another surprise was going back to our room after dinner and it had been turned down for us, wet towels removed, little chocolates left on the pillow.
The next morning after a lovely breakfast, we got dropped off in town for the start of our Milford Track journey organised by Fiordland Outdoor Co. I should mention that they had lovely things to say about the Rees Hotel also and confirmed that we made a good choice staying with you.
On our return to the hotel 4 days later, and it no longer being our wedding anniversary, we didn't expect 5 star service but there it was again. The staff remembered us, we were welcomed back, our bags were taken care of, they made sure we were settled in and comfortable. The shower and the bath helped with the aches and pains, and it turns out you can watch the telly from the bath, have your wine, and look out at the lake all at the same time. Very cool.
The day of departure, unfortunately wet, your team arranged a rental car for us (again, nothing seems to be a problem), dropped us at the Avis office and off we went for a drive, before heading to the airport.
We had the most wonderful time with you, and have recommended you to pretty much everyone we saw in Queenstown, in Te Anau, on the Milford Track, in Milford Sound, and our friends, family, work colleagues. We will continue to recommend you as the place to stay in Queenstown.
Thank you to you and your team for everything. Those little details and personal touches make all the difference. You made our wedding anniversary and our entire stay very special, and unforgettable.
We hope to see you again soon.
Shannon and Ross I'Anson3/21
Thanks for our stay at Rees Hotel. From the moment we arrived in the car park we were taken care of by your staff. From that moment all staff were friendly and helpful. Our dining experience was also amazing. Had a wonderful 2 night stay. Thankyou. Thankyou.
Jo Winfield 3/21
Thank you so much for hosting the group – it was a jam packed few days but it covered so many different providers and options to make Queenstown an attractive destination.
I absolutely loved my nights stay at The Rees and have been raving to anyone who’s will to listen, about the luxurious spa bath and spectacular views from the room as well as the breakfast café. It’s not the last time you’ll be seeing me…
Renée Skelton 3/21
Executive Assistant to Chief Executive Officer & Chairman
Thank you for your email. This is the second time we have stayed at the Rees, and we had a fabulous time. Our apartment was outstanding, and we already have plans to come back again. I have two sons and their partners in Australia, and they can’t wait to spend a few days in Queenstown with us when this Covid nonsense dies down.
We think next time we may try one of the residence apartments down lakeside. Maybe when you have a special offer come up – you could let me know.
Your staff are a pleasure – from check in, to coffee maker, to the lovely ladies who clean and offer the turn-down service – they are all super friendly and very professional.
We really do look forwarding to coming back to stay with you again.
We really enjoyed our stay at The Rees, and from my own personal experience, I want to pass on that the service by all staff I encountered was fantastic.
We loved our stay at the Rees last weekend! Staff were so friendly, nothing was too much trouble. The room was immaculate with amazing views. We did the wine matching degustation dinner and the food was some of the best we've ever had. The courtesy shuttle is so handy as it's a few km out of town. We couldn't have asked for a better place to stay for our honeymoon / anniversary and we will be back.
Daniel and Julia Millen. 3/21
It was great! Cheers!!
Rick Bisson 3/21
Dear Duty Manager
We recently stayed at your beautiful hotel (2 occasions – 1 night 16 February 2021 and 5 nights 19-24 February 2021).
On both occasions we were treated with first class service. From the moment we arrived, your friendly front of house staff welcomed us with both professionalism and warmth.
I would like to personally thank Lauren for adjusting our payment plan for our stay to save us over $500! She certainly went over and above to help us in this regard. Also our upgrade on our first night was so very much appreciated and once again a testament to your excellent service.
Special mention also to Austin at front of house. A super friendly young man who welcomed us and gave us some excellent dining and activity choices as we were both new to Queenstown. He was very helpful and courteous at the same time.
We dined in your restaurant each morning for breakfast and we would like to personally thank Natcha. What a lovely young helpful lady with a great sense of humour. She went above and beyond to help us each morning with true professionalism.
Our Executive King Room with lake views was spectacular! It was an absolute pleasure to wake up to that view each day and then have drinks on our deck in the afternoons. The bed turndown and chocolate was a very nice touch and very much appreciated.
To finish, we really enjoyed your hotel – so well appointed and your staff certainly were the most helpful we have ever come across in our hotel stays. We will be highly recommending your hotel to our friends who intend to travel to Queenstown.
Raewyn and Milan Brajkovich 2/21
Thank you for your hospitality for our stay. The hotel is beautiful, with great views, nice and quiet and rooms very clean. The staff were so friendly and helpful. We had a breakfast and dinner at the restaurant which was absolutely delicious. I would recommend any of my family or friends to the Rees.
We hope to stay again one day in the future.
Yes Mark, absolutely brilliant!
Had excellent support from Fiona and Katherine (I think) for set-up
The tech was easy – I could connect the projection and sound and test everything without practically bothering anyone
The welcome drinks and the movement of the group to the venue was all seamless we started bang on time
The networking food and service was perfect, we got some comment about the high quality of food already
Everyone appreciated the free parking as well
And we got the invoice this afternoon, sign of a well oiled machine
Your team did a fabulous job, very tight ship
We are all very impressed,
Cheers Kiran 2/21
Business Development Director
PO Box 353 | 50 Stanley Street | Queenstown 9300 | New Zealand
DDI: +64 3 441 0753 | Mob: +64 27 611 3188
kirann@queenstownNZ.nz | queenstownNZ.nz
I really enjoyed my stay - it was very thoughtful to arrange an early breakfast and coffee, and I particularly appreciated the birthday wishes the next day.
We had a lovely stay and the staff were very helpful, thank you!
Leah Tzitziras 2/21
Service was exceptional, will highly recommend staying at the Rees to friends and family.
Thanks again !!!
Harry Gruar 2/21
Great stay thank you and we will be back!
Please thank Lauren who was just so welcoming and professional.
Trevor Blake 2/21
We stayed at the Rees for 3 nights from the 6th to the 9th. Just wanted to say how amazing our stay was, especially the staff, Lauren was amazing and thoughtful, was kind enough to upgrade us one night to a room with a spa bath which meant after our 22km walk we were able to chill and recover. We also had a great night out on the town upon her recommendation. Every staff member we interacted with went above an beyond. Even our routeburn tour guide said whenever he comes to the Rees to pick people up, you always have the happiest and best staff. It was a special trip for us as we got engaged but the Rees made it that much more special. Thank you once again and we hope to be back in the winter or end of the year for another trip. We will be recommending the Rees to all our friends and family.
Yasmin and Joseph 2/21
We enjoyed our very short stay, which was cut short due to family matters, your staff looked after us so well and were a great help with our situation and did so much to help us
Thank you very much again
We will be back
Clive and Trish Snell 2/21
Thank you. It was a fabulous stay ... your hotel and staff are exceptional.
Cheers - Leslie 2/21
Thanks for the great stay recently. By far the best accommodation and service we encountered on our recent trip.
Ray Meyer 2/21
Dear Malintha and Fiona
Thank you for your email. I do have one complaint, and that is I wish I could have stayed longer.
Your staff right from the reception, to the restaurant and of course the events team with Fiona were all just lovely to deal with and very accommodating.
The room worked very well for my training and provided myself and my guest trainer with excellent accommodation. The restaurant food was lovely also. So congratulations on running such a good hospitality model when the current Covid situation makes that so much tougher.
We appreciate all you did, and similarly please keep my company in mind should any of your owners look to sell their units. I am one of the owners of Harcourts Otago so our teams across Queenstown, Wanaka and further would love to help any clients with Rees buying or selling requirements.
Richard Stringer 1/21
Dunedin & Balclutha Manager & Auctioneer
Business Owner & Director
Highland Real Estate Group Limited
We all really enjoyed our time at the Rees and would highly recommend your accommodation and amenities.
Lesley Ushaw NZROT 1/21
We had a very enjoyable stay .The staff are very pleasant helpful happy My husband and I had done a three week road trip around the South Island the Rees was one of our favourite stays . We are going to return February. Many thanks
Regards Judi Lee 1/21
Good afternoon Fiona,
Charlie and I had a grand time at the Culinary Series with Rippon Wines. I found the evening particularly enjoyable with a smaller and more manageable crowd. Alas many of us have reached the age where our hearing isn't what it used to be OR it is augmented so that "harsh sounds" like glasses clinking or cutlery hitting plates or high tones seem exaggerated. That's age, and I'm not complaining. I am simply complimenting you for enabling us to hear all the wonderful information about the food and wines to be heard.
Nick and Leslie are excellent ambassadors for his family's wines — informative yet casual and educational.
Thank you, and we'll happily await more information on your May culinary series.
Madelyn Zoi 1/21
I did enjoy my stay and Will be returning soon, thanks.
Remember marking the Quartz Reef on the minibar form.
Please Charge the amount on my cc in your files immediately.
To all the staff at Rees Hotel,
Our stay with you was great and the staff AMAZING treated us like we were special VIP everytime :). We loved staying with you and you can be sure we will be recommending all our friends and family to book their stay in Queenstown with you. We would both again like to thank you so much for a wonderful stay. Hope to see you all soon. :)
Thank you again
Stay safe all of you :)
Very kind regards
Georgina and Idris Jones 1/21
Our stay was impeccable as always. We know itâ€™s been a really tough year for you (and possibly still is) but this was in no way reflected in the service and staff who were delightful, polished and professional.
Thank you, and weâ€™ll be back again soon.
Mo and I loved our stay and want to send appreciation for the impeccable service we received from Jimmy!
Dale Field 1/21
Lovely to hear from you regarding our recent stay.
Our friends had recommended the Rees to us and we were not disappointed.
We found the staff very attentive and the attention to detail in our room was excellent.
We did take advantage of the recent decrease in your room tariff, this certainly helped in the booking choice of our hotel.
We hope that when we next visit Queenstown we may be able to enjoy the Rees hospitality yet again.
We only had one request and that is having a flat white and decaf Americano coffee with breakfast would be a welcome addition. ðŸ˜Š
Many thanks for the lovely experience.
International Student Welfare Manager
Thank you for the amazing stay we didnt want to leave.
Everything was great 10/10z
Will surely recommend Rees to anyone will put up review on tripadvisor.
Thanks for your follow up.
We had a lovely time at the Rees and appreciated the high sanded of service and friendliness from all concerned.
We look forward to returning soon.
Peter Gibson, 12/20
Dynasty Family Office
Thank you we really enjoyed our stay at The Rees. All your staff were very friendly and helpful, and the room was fabulous.
The only feedback we have is that the bed was very soft..to the point it was a little uncomfortable to sleep on.
Otherwise a great place to stay. We will let others know for sure.
Thank you so much for your message.
My stay at the Rees was absolutely perfect. What a wonderful hotel in a stunning location.
The restaurant dinner was also out of this world - the deer milk creme brulee is unforgettable.
Thank you to everyone involved for making my stay so wonderful.
Dear Mark and Team!
Thank you so much for two fabulous nights at The Rees. It was wonderful to have a first hand experience of both your dining and accommodation after many long years. The meal was outstanding – such an innovative chef and I loved his interaction with us all. Clearly very passionate and well deserved accolades he’s received wining the Australasia award. The accommodation was great too – the rooms are looking spic and span and it is amazing how well the quality craftsmanship of the woodwork really elevates the apartments. Love the touches of fresh milk in a glass bottle, the amenity treats on arrival and outstanding service from the staff at every turn. Thanks Alex – all ticks from my side!
Wishing you a very Merry Christmas and here’s to a much brighter 2021 for us all!
Ngā mihi nui
You beat me to it, I was going to email you this morning and say thank you so much for a wonderful stay at the Rees!
What a beautiful hotel. Both nights were great, but my room on the Friday night was even more stunning (7112) - I loved it so much I ended up just getting room service, relaxing and enjoying the views, and that fantastic spa bath. The staff were all exceptional too.
I had such a special time on the Hollyford, it's absolutely magical and I feel truly privileged to have experienced it.
Thanks again for having me. Have a great Christmas break (if you manage to get one!)
Just touching base to see how you are going and to wish you a Merry Christmas and definitely a better 2021!! We are pleased to see that Jacinta is thinking of opening up to Australia and would hope to include NZ on our travels next year.
Every one of our friends still talks about the amazing 60th I had – I don’t know how we can ever top that!!!!!!
Hopefully you may remember who we are and the wonderful effort you went to for us.
Keep safe and keep your borders open – job well done NZ
Baden and Jenny Green 12/20
We had a wonderful stay at The Rees and will definitely recommend it to others.
I was wondering if a pair of glasses was found in the room we stayed in. We seemed to have missed placed them and thought we might have left them in the room. We stayed in room 6102. Has anything been handed in?
Thanks for your help.
Hi Fiona and Roman
Jeremy and I just wanted to say a big THANK YOU to both of us for helping us make our wedding day so very special. We couldn't have done it without all your help and advice over the last few months.
Roman - thanks for being the one to introduce us to this vision of having our wedding here at The Rees. We loved how welcome you made us feel when talking to us. And the fact that Shantel's your cousin and you also knew my BFF Renate made it feel like there was a very special connection for me with this place from the start. Sorry we didn't really see you around much during the week, but I hope to someday run into you at some other happy occasion again.
Fiona - it truly felt like nothing was impossible for us with the wedding while we were in your hands. We couldn't have asked for a more lovely, cheerful and warm helper - and there were so many times you went above and beyond the call of duty. We also do apologise if a couple of the guests got a bit obnoxious after a few wines on the night though...I could see you were very patient with them. Personally I would love to one day be as physically strong as you and be able to lift heavy boxes of wine like they were nothing...!
All in all, we had a wonderful time and would be happy to recommend The Rees as a great wedding (and other event) venue in future.
All our thanks
Karen & Jeremy 11/20
P/S: We also just wanted to pass on that so many of our guests complimented the food very highly. They particularly loved the scallop dish, saying the flavours were perfect. The mains and dessert also received high praise. And of course, all the wait staff were lovely.
Thank for your email. We enjoyed our stay and stunning location. On our last day after our morning walk we sat on your jetty. Are you allowed to serve food and drinks there as I thought it might be something you could offer your guests at a price
Please pass on our thanks to Lauren for her hospitality and service. I have stayed at a number of properties throughout New Zealand over the past 12 months, for both business and pleasure. Her service was definitely the best I have received over this time and possibly the best I have every received.
This type of service needs to be celebrated and highlighted as the main reason why will will most probably look to stay with The Rees again when we next return to Queenstown.
Many thanks again for a memorable experience to celebrate our wedding anniversary.
Kyle McElwain 11/20
Just like to thank the staff at The Rees for making our stay very pleasant enjoyed every moment. On our arrival we were impressed with front of house staff. The room we had came up to our expectations, it was great to have a private balcony with a view. Our dinner and breakfast were amazing and the service from staff was excellent and of a high standard. Would like to make a special mention of Kathrine and Bea, who were so friendly and accommodating.
Should we come to Queenstown again, would definitely stay and The Rees.
Would recommend The Rees without hesitation.
Karen & Colin Tomlin 11/20
We have nothing but praise for our experience at The Rees. After abandoning our original hotel after only one night, we popped in to The Rees to see
what was on offer. From the very start, Fenna took over. She took the time to show us several options, offered us free breakfasts and made sure our stay would be a peaceful and relaxing one, after our previous hotel. She had the knack of making us feel we were her only guests - obviously not the case! We also found out over the course of our stay, this is a team dynamic prevalent throughout the entire staff. Not easy to achieve!!
The next day, Fenna was responsible for organising complementary drinks at our vineyard lunch through a friend. Above and beyond!
We travel a lot and widely, and have family in Queenstown so have experienced a wide range of hotels. Through Fenna and the team we have never felt more looked after.
It is people on the team like her, that will not only ensure we are assured repeat clients, but also Rees advocates to our associates and friends.
Hi Rees team, Mine and Jenny’s recent trip to Queenstown and our stay at your hotel was very nice. Your whole team made us feel very special and important for the time we spent with you. For that I thank you very much.
Regards Charles Law. 10/20
We stayed recently. I have never been inspired to email a review about a hotel before. Our experience at the Rees was really truly lovely. Our Executive two bedroom two bathroom apartment was beautiful and spacious with such wide views it had us all saying “wow” when
we arrived. But it was the genuinely friendly employees at the Rees that I loved the most.
Everyone took time to say hello. Jimmy was a standout. His personal attention to details made our stay truly memorable. I can’t wait to come back.
Cathy Knight 10/20
Thanks Arun we had a Great stay see you again.
Cheers Brent. 10/20
As if you guys couldn’t get any more amazing Thank you!!
Please give a huge thanks, from me, to your team for the help and support for the wine tasting we had it was truely outstanding!!
Matt Barbour 10/20
Winemaker | Mountford Estate
Hi Fiona and Roman!
A very big THANK YOU to you both and the wider Rees Team for all of your work behind the scenes to accommodate our group booking last week. We absolutely loved coming back to The Rees, it really does feel like coming home!
Thanks for sending that invoice through – we have sent it onto accounts to be paid so please do let me know if there are any delays.
Again, please pass on my thanks to the wider team (Lauren, Alex etc) for their outstanding service and hospitality.
Hopefully we see you all again sooner rather than later!
We had a lovely stay thank you! Had really hoped to have the complimentary room upgrade but our room was still lovely and clean.
I would like to say how lovely and friendly your staff were! They were absolutely faultless!!!
In particular Austin, Jimmi and Danielle and the house keeping staff.
The shuttle service is great.
The only negatives were the bed itself wasn’t the most comfortable and not good at limiting partner disturbance, if one rolled over the whole bed felt like it was rocking. We stayed in room 307-2 and every morning at around 5 or 6 am there would be a series of beeping that would last 5-10 minutes and woke me. The first morning I got up to try and find the source but wasn’t able to – I didn’t try the remaining three mornings as Daryll managed to sleep
through it and me hunting around was likely to wake him so I let him sleep. It sounded as though it was perhaps in the foyer area but I’m not sure.
Thanks again for a lovely stay, you really do have exceptional, helpful staff.
Casey Walker 10/20
Can I just thank you all for a wonderful weekend in Queenstown!
Dave and I had the most enjoyable stay - totally blown over by the quality of service received from the Rees staff, and an amazing dinner with you both.
The wines were just delicious and a wonderful match with the food menu. And of course, your company was most enjoyable - it’s lovely to be around such passionate, driven people.
Thank you all so much again and wish you all the best with your future endeavours. If you’re ever up our way again, please get in touch so we can at least return the favour in some way!
Hope you enjoyed your Sunday on the Earnslaw.
Susie & Dave 10/20
A Fantastic team that you have at the hotel.
Yesterdays lunch was excellent with everything running smoothly. Food & wine match - well what can we say but “Sensational”
The Rees has been the perfect place to kick off "bespokenz first long weekend away.All round Mark I would certainly rate our experience the best that we have enjoyed in New Zealand for many years…world class.
Lance Green 9/20
GLOBAL TRAVELLER : OWNER
Hi there, just wanted to say thank you again for such a wonderful stay. Our group of 18 couldn’t speak highly enough of the hotel and service that we were provided with during our time in Queenstown. It made for a very memorable and much enjoyed birthday get-together.
The special touches during our stay were hugely appreciated and we will definitely recommend The Rees to family and friends visiting Queenstown in the future.
Ngā mihi nui
Haley Coe (on behalf of the Coe and Excell families)
Haley Coe 9/20
The Halo Effect Ltd
Great experience with super friendly and professional staff in every step of the process.
Your team could not do enough for us in our short one night unexpected, flight cancelled, stay.
We will spread the word.
It was our first time staying at The Rees and we were impressed. Our room was very nice and clean. All staff we encountered were helpful and friendly.
We will stay again sometime and recommend to friends and family.
Jan and John Leslie 9/20
Thank you to you and the wonderful Team at The Rees Hotel! Our Guests had a wonderful time and we are very grateful to The Rees team who helped make our vacation a success. I have processed a payment to your bank account today.
Lisa TB 9/20
Hi team at The Rees, just wanted to say thank you so much for providing such a warm welcome to our family group this weekend. Arriving in Queenstown and seeing the lovely gift of the children’s book, donation, sweets and card in our room really made the start of our trip so special, and we are looking forward a great stay. We are all having a wonderful time so far.
Thank you again
Haley and Grant Coe 9/20
We thoroughly enjoyed our stay at The Rees and would definitely stay with you again. From the moment we arrived to our departure the staff were 100% accommodating, nothing was too much trouble and very friendly. Jimmy, Austin just delightful, to name but a couple.
The dining room staff more than obligation. Our only small hiccup overcome very quickly when we discovered we had twin beds. The whole establishment impeccably clean and an absolute pleasure and treat to experience The Rees hospitality.
Many thanks to you all and keep up the great work.
Sue Randall 9/20
Hi Fiona and Roman,
it was a pleasure staying at The Rees, we felt very much spoiled and we thank you for your great hospitality.
I will gladly keep your contact handy for possible future events.
Yes we had a pleasant stay.
Only thing in disappointment was the dinner & desert portions sizes at the restaurant were very under whelming,
Im happy to stay again but eat else where.
Chris Dinan 9/20
We had a wonderful stay, thanks.
I dealt with Austin before arriving as we wanted an Executive Lake View One Bedroom Apartment with a bathtub. He was great. We had room 601, which was lovely. The service we received from everyone was terrific. The shuttle service was on time and very
comfortable. And for my birthday, I was grateful for the chocolate. All in all, a great stay.
Please pass on our thanks to all the staff.
Joan Allin 9/20
Good Morning Adithya
We had a wonderful stay at the Rees and wish to pass on our thanks to all of the staff including reception, restaurant and house services who were friendly and welcoming.
A special thanks to Roman who took the time to answer my accommodation queries and arranged an amazing room for us! We were stunned by the views and appreciated the quality and spaciousness.
Tracey, Wayne and family 9/20
We had a lovey stay thank you, just too short! I may have left a cream nighty in our room, 7102. Can you please check for me.
Georgie Kirkcaldie Inglis
Wow what fabulous service!
Thank you indeed
Ngā mihi nui
Kim Lynch 9/20
We had a fantastic stay at your property, and will certainly return and recommend to our friends. Your shuttle service was a great asset and all the staff were so very helpful.
After leaving to go to Wanaka for a few days we wish we had stayed longer to be honest.
We absolutely loved our stay your staff are extremely accommodating.
Every part of the hotel we went to was extremely clean this would be the cleanest hotel I have ever stayed at and staff that are so helpful.
Sorry I don’t have Facebook or Instagram.
The only negative was the bed once they where together one was slightly higher than the other and mattress where different in softness.
We will definitely be back to stay at The Rees next time we are in Queenstown and will also recommend freinds and family.
Thank you very much for an awesome stay with amazing views.
Janina & Tony Wootton 9/20
Thanks for the lovely room with a bathtub and for the chocolate for my birthday. We’re really enjoying our stay.
Thank you for your email. We absolutely loved our time in Queenstown celebrating my daughter’s birthday. Your facility is beautiful and your staff are friendly and helpful.
There is only one small ‘whinge’ from me – and that is I felt I could have been upgraded to the suite with bath without additional charge, as the hotel was not full. Having said that I appreciate how tough it has been in Queenstown during all the Covid nonsense, so I guess
every little bit helps.
We have sons in Australia counting down the days until they can come home to visit. We will definitely be back to stay with you again in the future ��
Sue Kuiti 9/20
My family and I wanted to say a very big thank you to all the lovely staff at the Rees Hotel.
We thoroughly enjoyed our stay and the hospitality of all the staff to make this a special trip .
We were wowed from the moment we walked into the Hotel and then again when we got to our room and saw the view.
Thank you for the lovely birthday card and sweets, a lovely touch. Everyone was so genuinely friendly and helpful.
I had a lot of special moments over the 5 days and feel this birthday celebration was one of my best yet. Ill especially remember the lovely glass of Pinot Gris recommended to me as I sat reading The Whakatipians, admiring the view.
Wishing you and your staff all the best and hope we get to see you again soon
It was great!
Thanks your team has been great and very helpful especially Lauren. She had given us a guided tour of the place and room set up and tips about the area. We will love to stay again in the future.
I will let you know if we have any friends or family coming down to stay with you.
Your hotel is a lovely venue.
The best thing would absolutely be the person who checked me in and took me to my room.
He was so helpful.
But your ‘star’ staff member is the wonderful young English (blonde) lass who is just the warmest hotel employees I’ve met for some time.
Trevor Slater 10/20
My husband and I thoroughly enjoyed our stay at The Rees and we look forward to returning
soon. We will also recommend The Rees to friends.
I would particularly like to commend Mu who provided excellent services in your restaurant.
Lisa Jacobs 10/20
Our stay at the Rees Queenstown was fabulous. Your apartment was as I expected it to be.
Location is great and not to mention staff were super friendly and very welcoming.
Your 5 star rating lived up to your name. I will write a trip advisor review as well.
One improvement I would suggest is housekeeping just needs a good overall clean as desks and side table were a little dusty when we arrived.
Concierge service from before we arrived was excellent it was so easy to use hotel concierge service to book activities for our family to do.
Thank you we hope to see you again.
Thanks again to you and the team for another outstanding stay with great service! We really do love coming to The Rees, it feels like we are coming home!
Hope the rest of the stay went well for the team – anything else you need do let me know.
Just a quick note to say our accountant (John Nana) and family who stayed at The Rees recently contacted me to say they thoroughly enjoyed their stay and could not fault The Rees.
Loved the location, complex, attentive and polite staff and the shuttle bus as a bonus. John made special mention of you Roman helping make their special birthday weekend celebration most enjoyable.
Jill Jones 10/20
We really enjoyed our stay at The Rees in Queenstown, the apartment was amazing and the service excellent. Will definitely recommend it to friends
and hope to return someday.
Regards Christine George 10/20
Thanks to the Team at Rees,
We had an awesome stay and your Team did a wonderful job looking after us! We will recommend you in the future!
Dave Morgan 10/20
CF Reese Plumbing
Thanks so much for our wonderful stay at the Rees, everything was just superb.
We already recommended the Rees to some very close friends whom I understand have made
a confirmed booking.
Chris and Victoria Penney with their lovely daughters Lottie and Lauren are staying with you (some dates) between Xmas and New Year I understand.
A welcome bottle of the Rippon Riesling in their room would be a lovely touch much appreciated, thank you
Ralph Hill 10/20
Director Loft Homes and Garages & Build Smart Group Limited
I had friends staying at the Rees last week and felt I had to let you know they had nothing but praise to say.
These friends are quite well travelled and did not know we have an interest in the Rees.
Their comment was...they couldn’t fault the place.So a pat on the back to you and your staff.
Appreciate it’s still difficult times for you all but here’s hoping the worst is behind you all.
Isobel Singleton 10/20