To the manager at The Rees Queenstown,
Yes, I would like to offer some feedback.
Firstly I found The Rees on Google and your website was excellent and inviting.
It looked like a beautiful venue and we found it to meet all of our expectations.
I was very keen to stay in an executive suite and it was worth the extra money
for the fabulous view from our windows.
The room also had excellent heating as we arrived the day it snowed!
All of the staff were helpful at all times but I would like to mention the friendly
and hospitable service we received on our arrival from Caroline.
She was so personable and nothing was a bother to her as she sorted out the WiFi
and carried our cases up the stairs. We felt very welcome and thus excited
about our next 6 days at The Rees. Graeme was also terrific in organizing our helicopter ride.
We did have a hire car but loved using the shuttle service to town. It was great.
This was out first trip to New Zealand and we are retirees so we will definitely return in a few years.
The snow caps on The Remarkables was an awesome sight that I shall remember for many years.
Sincerely yours,
Karen Pritchard 12/18

Hi Venkatesh
Thank you for your email We had a very pleasant stay and will be recommending The Rees to all our associates.
Many thanks Mike
Shearco 12/18

We had a wonderful time!!! Thank you all!! We miss New Zealand already!
Kellie Zaylor 11/18

We absolutely loved our stay and hope to return again one day.
The only thing we could 'fault' with the accommodation was there was nowhere appropriate nor enough room to store our suitcases. Even if we unpacked our clothing into the wardrobe, there was insufficient room to place the empty cases - in which we then placed in the lounge area. I note this was minor and did not affect our stay, however was a little inconvenient and probably bugged me more than anything to see them in view when they could be in a bedroom.
Thankyou for the follow up email.
Hope you are enjoying some continued lovely weather.
Renee Gisbourne 12/18

Thanks Mark!
My clients the Theobald’s that stayed with you last month LOVED the hotel. It was one of their favorites after spending 16-days in Australia and New Zealand.
Maureen Paap 11/18
Art of Hospitality Travel LLC
Director of Travel
C: 512.769.1147
An Affiliate of Departure Lounge®

thanks, we adored the place … really comfortable and friendly with beautiful views and room fittings. Roisin in the restaurant was marvellous looking after us and giving us tips on what to do.
We will definitely tell all our friends to come to you.
Susie O
John and Susie Osmaston 11/18

We really enjoyed our stay at your Hotel . It was our first time in the area and the team at THE ROAD TRIP picked some great places to stay.
Your staff were really professional and friendly. We would recommend your property to all our friends and family.
The one improvement you could make is in the quality of your toilet paper.( feed back from my wife)
Thanks again for your Hospitality
Mike Conner 11/18

My wife and I were disappointed that our stay in your fine property was limited to an overnight before catching a flight home to San Francisco. The ideal location and interestingly designed architectural concept of your property along with the a well-trained, helpful staff made our stay rewarding for the few waking hours we were there and disappointed that our time was so short.
The purpose of my note, however, is to acknowledge your response to my interruption of your breakfast on Wednesday. I am especially tuned to the importance of senior management’s active, direct involvement in customer/guest comments and complaints.
My career was focused on retail and hospitality. As a member of our senior executive team, one day a week I assumed direct responsibility for responding to the toughest customer/guest complaints. This senior management commitment developed a first-hand understanding of our customer/guest’s perspective of our business practices and employee performance.
While our frustrating experience waiting for an identified shuttle service at SYD generated serious concerns with respect to our hotel decision, the property and staff quickly overcame our concerns. I am confident that future guests will not have a similar experience.
You should also know that our in-room dinner was about as good as an in-room dinner can be.
Although it is unlikely at our age, if we should ever again visit Christchurch, you can be sure that we will select The Rees Hotel & Luxury Apartments Queenstown and not for one night.
Garrett (Gary) Nelson 11/18

Thank you so much. I had for the most part an excellent stay at your hotel. My wife and I stayed 10 days and were mostly very delighted. We particularly wanted to praise the communication skills, the helpfulness and friendliness of the vast majority of your staff, in whatever capacity it was they were working. Excellent hospitality. That being the case it pains me a little to report that the one negative experience we had was an interaction with a staff member who was I think rotating through the concierge role, and therefore I would have thought would have been even better at communication, helpfulness and friendliness than everyone else.
Granted it is relatively easy to be helpful , friendly and to communicate well when things are routine. But true professionalism shines when that is still the case when there are problems to resolve. In the case of this one staff member, I regret that that level of true professionalism was not evident. I found it odd that their communication was very incomplete to begin with, became aggressive and confrontational at subsequent encounter and did not seek to resolve my issue nor even, it seems, to be aware of their escalation to confrontation as they became frustrated with me for seeking assistance which it appears may have been a little more complicated than usual. It was left to me to deescalate this person's rising anger, to seek clarity from their own lack of clarity in the first place, to seek options for solution and it was left to me to resolve the original issue directly with the outside provider (even though organised through Rees concierge) .
As I said , the rest of my experience was exceptionally good and your staff were excellent. Maybe it was the contrast with the high levels of excellent service provided by everyone else that made this one encounter seem so jarringly out of place.
I am not interested in naming the individual. Whilst it seems to be a skills matter for only one person, perhaps positive communications and client service skills training to the whole group could be a way of addressing this matter in a constructive way.
Thank you so much for an excellent time at Rees and thank you for this opportunity to provide feedback.
Warren McMillan 11/18

Kia ora, Nathan!
How was your walk? Sorry we missed you on Monday - we had another fabulous stay, thank you :-) and an awesome holiday, overall. We'll be back next year ??
Take good care!
Sue and Gwyn x 11/18

Good afternoon
We enjoyed our stay thankyou
However having stayed at many hotels I found it very strange that you can charge $695 for a room with no air con. I would have assumed that such a feature would be standard,
The rest of our stay was terrific
Xavier Franklin 11/18

This was our third stay at The Rees Queenstown and we have no hesitation in saying the level of service; standard of accommodation; all facilities including the True South dining room in particular .... was outstanding in every detail ??.
The most memorable aspect of our stay without exception, was the genuine smiling, happy, helpful friendly staff ... whatever their role or location in the Hotel. Reception, cleaners, shuttle bus drivers, maintenance people, restaurant staff ... everyone was happy and outgoing, nothing was a bother, you only had to ask and it was provided. The Assistant Maintenances Manager on duty was especially cheerful each time we encountered him when using the lift !
Our lake view 2 bedroom executive apartment ranks as the best accommodation we have ever experienced anywhere. From under floor heating to luxurious furniture, furnishings and decor to wonderful showers and bathrooms etc., we loved every aspect.
The True South dining room was a real treat. Table by the window, great personal service, and our meals were absolutely delicious ??.
Finally, parking in the garage space was easy, clean and secure. And the shuttle service was fantastic...especially the ride to the start of the Half Marathon and pickup from town afterwards !
So thank you all ... there can be no doubt we will be back one day.
With kind regards,
Roger & Penny Carson. 11/18

We thoroughly enjoyed everything about our stay at Rees and wont hesitate to recommend your Hotel to any friends and family as well as future trips for ourselves. Our only ‘less favourable’ aspect was the overly early drop-off at the half marathon start point which left us standing in the cold for approx. 90 minutes. It would be great to see that timing improved.
On a completely different note, all 6 of us were thrilled with the comfort of the pillows in our apartment (5111) and I would like to try and purchase identical ones. Are you able to send me the supplier details? Or at least brand names/models etc. Hope you’re all having a somewhat quieter day to catch your breath after the marathon weekend.
Kind Regards,
Sandy Houlton 11/18

We had a great stay at The Rees & will most certainly recommend you to our friends travelling to Queenstown.
Our stay was fantastic, as were all of the staff at your establishment.
The shuttle bus to & from town made getting around town effortless, & confirming & booking day trips were made easy by your friendly & helpful staff.
We loved the South Island & will definitely be back one day.
Thanks again for a wonderful stay.
Kind regards
Karen 11/18

After a long and tiring journey from UK your hotel was just what we needed. Your staff were professional and courteous at all times. Jarrad was amazing and made us feel welcome. Your hotel is beautiful and our room was lovely with everything we required. We used room service and the restaurant both of which were exceptional. We would have no hesitation in recommending your hotel to family and friends.
Julie and Lorna 11/18

Hi Mate,
Fantastic stay…as always.
Nathan and the team were perfect.
Hope to see you later in the month.
Kind regards,
Shaun 11/18
Shaun Summerfield | GM Marketing & Communications
Giltrap Group Holdings Ltd
We had such a great stay at the Rees and would recommend to anyone and hope to be back one day ourselves.

Keep up the good work!
Cheers Joanna 11/18
Joanna Price

Thanks - our stay was absolutely lovely. The only tiny comment I have is that the rowing machine in the gym could do with some oil on the chain - it’s currently a bit clunky. That’s obviously only a very minor issue though; everything else was fantastic, and we will certainly head back to The Rees if we return to Queenstown.
Haydn 11/18

I would like to recommend child lock or child friendly doors.
Our 2.5 year old could easily open the front door to get out. Suggest putting in latches for extra security.
We had a great stay and would recommend to our friends and family.
Nilesh Patel 11/18
Director - Retail
Colliers International

Thank you very much for the lovely stay,
It’s was amazing looking for such beautiful view every morning from the windows.
If I can ask you for help with arranging my trip today to the airport it will be such help for me.
I’ve got flight today morning 7am. I want to be on the Airport around 530AM-540AM. Can you arrange for me taxi about 520AM?
Please also if you can get the money for the stay now from account (card) just in case I should change the international limit for transactions – we still have time for this.
Thank you,
Marcin Borecki 11/18

Hi guys,
I hope you are well! Just wanted to ping a quick email over to say thank you ever so much for having us earlier this month. We had a fantastic stay at the Rees and really appreciated your great hospitality during our time in Queenstown – just a shame about the weather! We got back into the UK last week and are slowly adjusting back into a routine.
We are very much look forward to working with you in the future and selling some amazing holidays to the wonderful country that is New Zealand.
Thanks again and we hope you enjoy an amazing summer over there in NZ.
Kind regards,
Matt, Janin and Jess. 11/18

Best regards
Matt Eagle
New Zealand Specialist
Audley Travel

Hi there
We had a wonderful stay at the hotel, thank you. I have misplaced the final invoice though, would it be possible to have it emailed to me please?
I have mentioned your hotel to a friend who is hoping to head across the ditch early next year!.
Anna 11/18
Hey Nathan
Have had a couple of calls from Kelly and she has nothing but positive things to say. Hotel is beautiful and both the food & service were amazing last night – so thanks to you and the team!!
Just a thought, could you please let the shuttle drivers not to give away where they are heading to tonight as the group don’t know what’s happening.
Cheers Liz 11/18
Orbit Travel

We would like to say that we thoroughly enjoyed our stay at the Rees Hotel. (It was a lovely way to celebrate my 60th birthday.) Your Hotel and its staff are warmly welcoming. We especially valued the advice and helpfulness of Bethany on reception and Euan on the concierge desk. The shuttle bus service into town was a particularly valued service.
Peter and Dawn Challinor 11/18

We thoroughly enjoyed our stay and would not hesitate to recommend or return. The hotel was spotless and the rooms had many extras that added to our stay and the views were amazing. The bed was so comfortable.
The staff were very good but special mention to Graeme. He went to great lengths to make us welcome for which we appreciate.
Kind regards
Jan Twyman 11/18

Hi Nathan,
I’m truly happy we finally had the opportunity to stay at The Rees, it was absolutely beautiful, the whole team was very happy.
Thank you for the note & lollies left on my bed, that was a very kind gesture.
And thank you for all your help organising our stay.
I am happy for you to take payment from my Credit card. I have attached the Credit card Authorisation form for you.
Thanks & Kind Regards,
Stevie Thompson 11/18
Country Manager Support Executive
DHL Express NZ Ltd

Hi Mark
We stayed with you for 9 days recently and had a wonderful time.
I had a good chat with Roman, who I very much like to catch up with but didn’t want to disturb you from your routine for this occasion. Roman is growing nicely into a seasoned hotelier.
Found the rooms in "as new" order, as always and car space reserved.
Visited the restaurant a few times and it is genuinely my favourite in Queenstown for refined dinning. Chef does a great job.
I believe you have difficulties recruiting the right staff but I have to say we just love their attitude, presence and polish. All the girls (sorry I don’t recall all the names) on the desk and phone were personable and good to talk with. Fabiano was especially helpful. So I left them all something of special appreciation but feel free to let me know if we should do more.
My only comment is that Roman's professionalism was not always matched by the dress sense of other staff in True South who were a tad more casual. Their skill and culinary knowledge though, were first class and we just loved the introduction to each course.
Suze would do the Trip Advisor thing but as owners we are excluded. Does it perhaps mean only owners of the TRML operations business?
Cheers till next time.
Roger 11/18

Thank you for your invitation to offer our feedback on our stay at The Rees. Our only issues at your hotel had to do with your staff being overwhelmed. We had to wait longer than we should have to get into our room when we arrived on November 7. In addition, there were a couple of mornings that we could not get the breakfast we wanted because the kitchen was backed up and could not take our order.
Everything else about your hotel and the service was gracious, comfortable and very pleasurable. Our concerns above will certainly not detain us from recommending your accommodation, and we will be telling our travel agent in the US that we had a great experience with you. Your hotel served our needs while in Queenstown quite well.
Jana Edwards and Rick Poppe 11/18
customers of Discover Downunder, USA

Thank you . We are frequent global travelers and we will rate the Rees one of the best places we have stayed in anywhere in the world. Do see how you can expand vegetarian and vegan options in the menu!
Nandini Mansinghka 11/18

Dear Venkatesh,
Thank you for your email. My family & I really enjoyed our short stay at your lovely hotel. The staff were terrific & always helpful.
Kind regards,
Andrew De Garis. 11/18

Thanks for looking after us. We loved everything about out it
Sometimes it’s the little things that count eg: one night I had my grandson sleep in my room.
When we got back, lady kindly put fresh sheets and towels in this cot. Nice touch
Garce Galgano 11/18

Just a quick line to tell you we enjoyed our recent stay at the Rees- your staff were super-helpful, and our apartment was just perfect for the 3 of us- clean, comfortable, and what a view! Thanks for a very pleasant stay.
Dante, Karen, and Matt Graves 11/18
Just a couple of points of (hopefully) constructive feed back:
- overall we were very satisfied with the hotel;
- loved the intimate lobby / design of the reception area;
- staff were friendly and efficient. In particular we were impressed with Jimmy (Thai member of staff) who could not have been more helpful;
- we stayed in Room 4072. The shower door needs adjusting. It tends to shut with a loud bang. Not good for guests ears/ nerves or, I suspect, the longevity of the door itself;
- we had a late breakfast (around 9:45 am) and ordered the continental option. By that time several items on the buffet counter were fully depleted (eg miso soup , Bircher muesli etc), and we were advised that they could not be replenished. For a hotel of the Rees’ standard and the cost of the continental breakfast option that was a disappointing gap in performance.
Hope you find this of help and take some action on the last 2 points.
John 11/18

Good afternoon Euan,
Thank you very much for your email. My apologies for this late reply!
We had a great stay with you and enjoyed the wine tour to the fullest. It was wonderful, especially the Rippon Vineyard. All credits to Roman, he was a great guide.
Thanks again and hope to come back to New Zealand in the future! Have a good day!
Kind regards,
Family Karssen 11/18

Hi Nathan
We really enjoyed ourselves and met some wonderful people. The food was great and the superb wine flowed freely. Please put us down on the email list for future events. Please also forward our personal thanks to Roman, Yana and Mark for being great hosts.
Chris and Yola 11/18

Lovely hotel, great location and sumptuous rooms, but your best selling point is the young people on the staff, they are just outstanding, as individuals and as providers of hotel services. Kudos on your hiring approach. 

Ken Beckman 10/18

Kia ora Nathan!
I am so sorry for not reaching out before now, I actually came down with influenza on my last day in Queenstown and have been bed ridden since. What a doozy!
It didn't dampen my NZ experience and from all of us I can not thank you and your team enough. I asked for you when I was departing but forgot that it was a Saturday.
There will be many returning customers to the hotel and I am looking at arranging another conference in 2020. Our time at the Rees Hotel was magical - just magic! We were probably a bit painful at times with a few of our last minute requests but we never felt as though we compromised your team, although I'm sure we did.
Everything was flawless, the service was second to none, the facilities and rooms . . . take me back!!!! How lucky are you to work with such a great team in such a top notch location.
I look forward to returning in 2020! Thank you, thank you, thank you!!!!
Take good care of yourself and please pass on our gratitude to the team.

Simone McInally 10/18
executive assistant to hr director / l&d coordinator
human resources

Thank you very much, you are very kind. Yes I can guarantee that you will see us again, plus many of the other guests as well. Cheers, Wayne
Wayne Messer 10/18
Alpha First Aid

Thank you for the opportunity to tell you how pleased we were with our stay. While all staff were exceptionally warm and welcoming, I would like to tell you how kind Laura (front desk) was to me and my husband. Before and during our visit, my husband suffered from two injuries...and each time I explained the situation, Laura was so helpful in coming up with suitable assistance to make him more comfortable.
Since we live in Florida, I am not sure how soon we would be returning to beautiful Queenstown, but I do know it will be at the Rees. And I am happy to share that information with all of my friends.

Best Regards, Peggy Johns 10/18

We absolutely enjoyed our stay at The Rees.
I must say The Rees is the best.
We loved all services and facilities you provided.
I have already told my friends and college how beautiful Queenstown and The Rees is!
I really appreciate your warm welcome.
Thanks so much and see you again.

Maki 10/18

This was one of the best places we have ever stayed anywhere in the world! The people and service were great in addition to the hotel, beautiful views and great location. Would definitely recommend this to anyone!

David Moeller 10/18

We have had the most amazing stay at The Rees and we are so disappointed that it was cut short by what happened.
I can only say that the staff there were no less than incredible in assisting me in every way.
Although I do not like to single out one person, I must commend Duty Manager Lisa for
handling our crisis in the most helpful, caring and professional manner. Her effort went far beyond what I think I would have received in other hotels.
During our stay each and every staff member greeted us and assisted us in an exceptional and professional manner.
The pleasant surroundings, excellent service and the location of the hotel were allowing us to experience just the holiday that we had planned and needed.
Gary is still in Dunedin hospital and we will be needing to stay here for sometime for him to rest and recover from the spinal fracture he suffered in the crash. I chose not to say accident because it was 100% caused by the excessive speed of the other driver. It was most irresponsible and will take me a bit of time to move past the negative feeling I am currently experiencing about that person.
I suppose the positive is that it could have been a much greater disaster. We are alive!!
Our beautiful sons are arriving here tonight and we will very much enjoy their support.
Thank you all again and I would encourage anyone we know who is visiting Queenstown to stay at The Rees.
I would also like to thank Lisa and the staff for the yummy fudge and very beautiful card and messages. It made me cry!!

Warmest regards
Suzette Wells 10/18

My husband and I had an amazing time at The Rees and in Queenstown. Richard Arnold went out of his way to make us feel comfortable and Rosie (I think that was her name!) was so nice and thoughtful.
Thank you all so much!

Melissa 10/18

Thanks very much and we did enjoy our stay….
However, a couple of small things I think need to be brought to your attention
We were in room 3111…. The lounge itself and the in particular the carpet were dirty… stained.. the carpet in hallway needs some attention immediately.
The TV in the bedroom didnt work properly.. Couldnt watch it and needes either re-tuning or your FOXTELL is not working properly, but the lounge room one worked fine.
Room service was excellent.
Bus and transport shuttle was also excellent. Very polite staff too. Jarrad was exceptional
Thanks very much

Alana Monaci 10/18

Fabrizio was extremely helpful during our stay.

Betty Rademacher 10/18

Wonderful time! Loved the staff and service. Many thanks. Brooks 10/18
I had a nice stay there recently. Great location out of city center but reliable friendly shuttle. Room is ok modern, comfortable, not outstanding. Architecture of the building is hideous, really ugly. Lobby is too small to be inviting. Some of the front desk staff were curt and rather unfriendly. Others were great. The activities guys were great. Would have liked milk for coffee but it came only first night. Charging extra for credit card is a real negative that I put in other reviews. 55 dollars to the airport is real ripoff and bad for reviews. Not allowing a later checkout without paying by the hour is also a terrible policy that I note on reviews on other sites. It is really lame for a hotel like this. Overall I gave it a 7/10.

Alan Tanner 10/18

We thoroughly enjoyed our stay at your hotel and found the accommodation, and choices of wine standout (as well as the view).
Our only feedback would be that the breakfast was a little lacklustre and there was order confusion at breakfast on the morning of ur departure.
Otherwise all good.
Neil Ventura 10/18

Good afternoon
Thank you for your email and my feedback is simply what an enjoyable stay at the hotel and many thanks to all staff who were excellent.
Neil Duncan 10/18

I would like to let you know that we thoroughly enjoyed our stay at the Rees Hotel and wish it could have been longer. The staff at the hotel are wonderful—especially those working the front desk. Your concierge, Euan, was an incredible help to me when I found it necessary to contact my credit card company in the US. He made the call for me and connected me with the correct person and a crisis was averted. I very much appreciated his assistance.  Our room service dinner was delicious as was the dinner we enjoyed in the dining room the next evening. And last, but not least, our room was incredibly comfortable with a stunning view of the lake. 
I will highly recommend your hotel to anyone visiting Queenstown in the future. Out of the 12 hotels we visited since arriving in NZ, The Rees is definitely the best. 

Best regards,
Ellen Borger 3/18

Thank you so much for your warm welcome when I arrived yesterday it was lovely to see you both again.
I had the most delicious overnight stay in my gorgeous room last night.  The bed was so comfy I struggled to get up and out of it this morning - hence my late start to my day!
I invited friends to join me for pre dinner drinks on my room's patio with views followed by dinner last night at True South. I can vouch for us all in saying that we had a wonderful meal washed down with amazing local Pinot of course.  I can't rave enough about the slow cooked Cardrona Lamb mmmmm.
I felt very looked after by all members of your team.  Thank you.
Great work and compliments to you all.

Tania 3/18

It was great!

Tom Cooney 3/18

Hello Roman,
I had a great 3 days at the Rees, thanks to yourself & all other staff, to whom nothing is any trouble. It is a very impressive venue, providing a great experience for guests, I  particularly enjoyed the restaurant.
I am very much hoping that I can bring Jane to stay for 4 nights from 15th April, We are conscious of the high occupancy, future visits are likely to be during low or shoulder periods.

Kind regards
Paul  Wainscott 3/18

Hi Jithin,
We had a great stay at the Rees, thank you. Could I please ask for an email invoice of our stay to be sent to this email? 

Sam 3/18

Hi Chelsea,
Thank you very much. We look forward to staying at The Rees again in future.

Thanks again,
Sam 3/18

Thank you for your prompt reply. We really had a great time there. 

Davis Gilstrap 3/18

Hi Nathan,
Thank you so so much we had the most amazing time and everything was better than our expectations! The food was absolutely amazing and we had so many comments about the view from the conference room. 
We took some amazing photos off the balconies with the photographer so I will send some through when we get those! I’m sure she has some great ones of the reception as well!
Again thank you so much for everything we had the most amazing day and stay at The Rees and we really appreciated the effort you and your team put in behind the scenes to bring it all together. 

Kim and Matt 3/18

We had a truly delightful stay thank you

Julie Hogan 3/18 

We very much enjoyed our stay at the Rees as usual.
I should just let you know that I also mistakenly took the owners storage keys for Room 311 with me when we left.
However I can return these when we next check in again on 28 March

Best Regards,
Tony Coleman 3/18

Thanks very much for your hospitality, we were happy about the stay with your hotel and definitely tell your hotel to friends if they come Queenstown. For sure, we come and stay your hotel again in the future. 
Best Regards./
Bosco Chu 2/18
Aquila MFG

Hi Nathan,
Thank you so much for your help in organizing our Wedding.  We had a fantastic time in Queenstown and Loved every aspect of our wedding.  We will definitely be back and will be telling all our friends that The Rees is the place to stay.

All the best,
Sonya Marsh 2/18

Morning Jithin,
Just wanted to say what a fabulous time we had with you.  Your hotel is first class.  Everything was perfect!  We were lucky enough to be upgraded to an apartment, which was just incredible - amazing views of the lake, hugely comfortable bed, lovely shower.  We particularly appreciated having the living area as my husband couldn’t sleep due to jet lag.
All your staff were so friendly and helpful and really made us feel welcome.  We loved your restaurant and breakfast was delicious.  I have to say I think it’s the nicest hotel I’ve ever stayed in, as not only were the facilities first rate, but the general ambience and service we received made us feel very at home and relaxed.

Please say thanks to all your staff and congrats for the service you’re providing.  We’re looking forward to a second stay with you next week. Oh - and I will definitely be recommending you to all!

Best wishes
Linda Jacks 1/18

We loved our stay. There was a young Brasilian staff member (he has dark hair) who was so kind when I was unwell. He made me a heat pack and brought it to our room. This kind of care and excellent customer service would make the Rees a place I’d stay whenever I’m in Queenstown and my husband and I would certainly recommend it to anyone else traveling to Queenstown. 

Thank you!
Jessica and David 1/18

We loved our stay at the Rees, excellent hotel, super location, great staff , good food, would happily recommend to friends. Thank you for making our stay so memorable.

Andrew Brading 1/18

We have had a wonderful 5 week tour of New Zealand and will be back next year if not before.
Our stay at your hotel was memorable for many reasons, the comfort and elegance, the friendly and courteous staff, the wonderful dining and the most stunning and fantastic views.
As you might imagine, we will recommend your hotel to friends in the UK and we will be booking with you on our next trip.

Best wishes to all your staff 
Graham Brown 1/18

Thank you for a wonderful stay.
Only one suggestion that your staff be a little clearer with respect to the Queenstown Shuttle service you offer. One evening we caught a taxi back because we were of the misunderstanding that the shuttle only ran from the hotel on the hour only and then left Queenstown at quarter past only.
Anyway we will certainly be recommending The Rees to all.

Manuel Vrontas 1/18

We enjoyed our three nights and days very much. Queenstown is a wonderful place and the Rees is a great place to explore it from.
The rooms were lovely, everything we needed for our stay was included. The staff are very friendly and welcoming. 
We hope to be able to visit another time.

Thanks again,
Joanna and Aernout Boot 1/18

The service was amazing and the premises were more than I expected it was a beautiful stay and I would recommend to everyone and world stay again...
Thank you so much..

Kind regards,
Kylee Page 1/18

Your concierge, Matt, and his colleague were most helpful 

C. Dunn1/18 

The place is great and the view on the lake is fabulous.
We did enjoy our stay in the appartment and facilities provided.

Just like to say we had a great time and your staff are fantastic!
Special thanks to the Concierge who sorted out our hire car problems on Sunday - he’s a star !

Kind regards
Peter Knowles 11/17

We would like to thank you for our wonderful time spent at the Rees
Your staff are fantastic always polite, friendly and willing to help, the apartment was beautiful with fantastic views it was more than expected,
we could not have been happier
We will highly recommend our friends stay at the Rees

Thank you again
Jenny Mills 11/17

Thank you. We will certainly recommend your beautiful property to our friends. We had a wonderful stay.

Mary Horngren 11/17

Great accommodation, beautiful design 3 beds.... only defect we can only see roof of front units n beautiful mountain view but not the lake ... if the architect lift up the level of this row by another 10 m, then it is perfect or to up grade us to Premiun room with view ...

Chua Hock Chin 11/17

I received my package from you today. My jewellery I left in the room has arrived safely back to me.
I cannot thank you enough for sending it to me. And a huge thank you to your honest housekeeping people.
We had a lovely stay at your property and I definitely will be regarding you with high esteem and encouraging friends/family to stay with you.

Once again thank you so much
Wendy Winter 11/17

We had a very comfortable stay at The Rees, including an additional 4 nights 6-10 Nov when we shared an apartment with our friends the Stevensons.
We appreciated the assistance of all the staff, with Euan especially being a great help in organizing things.

Paul 11/17

I had stayed at your wonderful property when I visited Queenstown on a recce tour prior to a family holiday in NZ.
I am back in India and in the process of booking various hotels for our family tour. It was really disappointing to learn from Booking.com that there are no rooms available at The Rees for the period January 4 – 7.
We are a family of 5 adults and a child aged 10 years. This is to request you to try and accommodate our booing requirement for 6 persons for Jan 4-7.
Look forward to hearing from you soon.

Kind regards,
George John 11/17

I would thank you first for your kind email and I would like to say that is my pleasure to stay at The Rees Queenstown Hotel. As feedback to my time, I spent it there are many advantages and one disadvantage. The advantage is a quick response when the next room disturbs and keep calling me at the midnight and your gift as apologies in the next day. The disadvantage is that I asked the reception one day to post a request to clean my room and this did not happen. Overall, everything else was excellent and I advise my friends to choose The Rees Hotel if they go to Queenstown.

Best Regards,
Abdulaziz Bin Hussain 11/17

Please thank your staff on an outstanding stay at your hotel. It really does make a difference ! Everyone seemed genuinely happy with what they are doing, happy to help the guests, proficient with accomplishing their job. I can go on and on. The rooms were beautiful, clean and bright. The food in the restaurant fabuloud (especially the salmon sushi pirced).

Thank you again .
Marla King, Susan Weissen and Alice Mackay. 11/17

We just had a lovely stay at your fine apartments, just a delight. But, I think I left an entire drawer full of mostly shirts (new some of them) behind. Shows how relaxed we were. Could you please advise if any were found, it was apt 3111. If so, I would much appreciate you posting them to:

James Hutchin 11/17

Hi Jithin, Roman and Mark
Jo (my daughter)
and I just want to say what an awesome evening we had at The Rees Villa Maria Wine Celebration Dinner last week. The room and service was outstanding. The dinner was such fun with tasty, inspiring food and top class wine. As both of us are avid cooks and enjoy a glass or two, it couldn't have got much better.
Thank you for providing the nights accommodation and meal as a prize package through The Dish Magazine that i won.
I will definately recommend your hotel to my friends.
Jithin, please pass this message on to Roman and Mark who we had the pleasure of dealing with and also enjoyed their company at dinner.

Lorraine Knowles 11/17

We had a fabulous time in Queenstown, and thoroughly enjoyed staying at The Rees Hotel , and would be happy to recommend it to our friends .
I have recently posted a very favorable review on TripAdvisor.

Pauline Rubinstein 11/17

Both Garry and I were very impressed with your Hotel facilities and courteous staff who provided exceptional customer service and more than willing to offer assistance with any enquiry we had.
I will be advising our consultant at Relaxing Holidays of our New Zealand experience and feedback on our hotel stays for their reference. I must say, The Rees is at the top of our list of best hotels we have stayed at in New Zealand, and I have also uploaded my feedback on Trip Advisor (including our True South dining experience).
We will have no hesitation in recommending The Rees to anyone travelling to Queenstown looking for “6-star” service.

Kind regards,
Heather & Garry Bald 11/17

I was really satisfied with my stay at The Rees. And as a matter of fact I am coming back for two nights next friday.

Best Regards Jukka (Mr.) 11/17
Helsinki, Finland

Dear Mark
It was a great treat to be at The Rees again albeit for work although it did not really feel like work. You, your team and the glorious environment conspired to make us feel like we were on holiday.
Thank you also for including us at the special dinner – the food was lovely, the company intriguing and the wines delicious.
Please pass our thanks to Nathan and Roman for attending to everything with exemplary efficiency and great charm.
I hope you are travelling well and we look forward to seeing you again soon.

Very best
Sandy, Gwyneth and Barbara XXX 11/17

Thanks for a delightful stay at the Rees hotel everybody was so warm and friendly especially the bus drivers and the lovely staff at breakfast

Cheers Carmel 11/17

We enjoyed the stay but I did have one issue that I just emailed "reservations@therees.co.nz" about. See below... If you can help to resolve this it would be appreciated.

Rick Stevenson 11/17

To all staff at the Rees just a short note of thanks for the wonderful service over our last two visits in Sept and Oct.What with plane cancelations in Sept. and blizzards in Oct you all looked after us extremely well.
Once again thank you. Also a special thank you to the unit owner Mrs. S Gunn who made our visits possible.

Kind regards,
Tim and Robyn Derrick and also Dght Jacki and grand dght Jess 11/17


I really appreciate the opportunity to give you feedback personally.
We could not have LOVED our stay at The Rees more. We found the staff were consistently friendly and went out of their way to talk and help and never once did they seem like they didn’t care or had better things to do.
My partner and I want to make a special mention to Stewart who was driving the transit into town (the bus is a GREAT SYSTEM) for how easy he waste chat to and friendly he was every time we saw him around the hotel during our stay.
We used the gym once during our stay and it was so nice to have that opportunity for a quick workout.
The room and facilities are simply stunning and we ended getting engaged in ours!! So thank you! Haha
We are looking forward to returning to The Rees next time we are in Queenstown and have recommended into many of our friends.
One thing we were wondering was if you would be able to let us know the name and make of the mattresses you have in the Lakeview rooms as it was the comfiest bed we slept in throughout our whole trip.
Thank you again
Please pass on our shout out to Stewart for playing Reggae for us in the bus :)

Shelley and Will Hill 10/17

Just wanted to say also that the free shuttle was super handy and a mega bonus! Made getting into town and back very easy and cheap too.

Sophia Berry Smith 10/17

Thank you! We had a magical time staying with you guys. The place was absolutely stunning.
Only comment - get some slippers in the rooms to go with the bathrobes! ;)

Cheers again,
Sophia & Wade 10/17

Last week we took the trip to Queenstown which we won in your draw and are writing to express our deep appreciation for the way that this way organised . We thoroughly enjoyed ourselves and Nicolette at Domain Thomson looked after us very well and gave us a good summary of the operation and its links to their French counterpart. It was an interesting operation and we very much enjoyed our lunch at Mt. Difficulty.
The Rees was an excellent accommodation choice and in particular the dinner in their restaurant was very well done.
Could you please pass on our thanks to the other parties involved in the sponsorship of this prize.
Kind regards and look forward to dining with you again in the near future.

Laurel and Allan Hawkins 10/17

It is a lovely hotel. One thing that would be useful is to be told when booking if the restaurant is unavailable for the night of a customer stay. They would then know to make alternative arrangements early.

Thanks, Vicky 10/17

It’s a beautiful place, thank you
David Fastuca 10/17

It was great seeing you last week and thanks for the catch-up, always nice seeing you. Shame we couldn’t do dinner.
Richard showed us the residence on Thursday, they look really nice…job well done. I am sure these will be very popular once they are all up and ready.
Hopefully we (or at least me) will get to experience a stay one time 
Thank you for hosting Rodney and I. we truly enjoyed our stay at the Rees and you have a great team there, they all do a great job. Please pass this onto them.
Let us know when you are in Sydney next.

Kind regards,
Lyn Haddad 10/17
Product Manager

Magnificent to visit the Rees, thank you for a really pleasant stay,

Many thanks to Mark and the team
Greg Mcallister 10/17

We had an absolutely wonderful time at the Rees. One of our best hotel experiences!
We really appreciated the upgrade we received - it was a fabulous surprise and the view blew us away! The service was great and the shuttle bus into town very convenient. The room service was delicious and well priced. Don't get me started on the cooked breakfasts - yum!!
Our only regret is not being able to book a longer stay!

Thank you,
Mark and Shannon 10/17

Dear Nathan
Sorry for the delay in responding - I had to go to Auckland yesterday for a conference and just got back this afternoon. We were delighted with your service and that of the Rees team - the food was fantastic and there was plenty of it.
Please thank Ben, and the waiting staff Jarrad and the young woman (whose name I can't recall, sorry) - they were all very efficient and extremely pleasant working as a team of professionals. They handled well, my panic when the guests arrived an hour earlier than planned!
All our guests gave very positive feedback about the party - I made sure that the credit was attributed to the Rees team. I will be sure to recommend and use your services again.
Thanks again.
Ps will drop off the mat left behind tomorrow.

Best regards
Vivienne 10/17

We had a fantastic stay and loved the hotel. Thank you for a memorable trip.

William Akers 10/17

Thank you so much!
We had a wonderful stay and appreciated very much!

Inez 10/17

My stay was amazing over the weekend. Your staff ae beautiful all of them. Even when I broke my wrist I was bought up chocolates with a lovely card and more chocolate when I was leaving. I have only ever once before bought a robe from any motel/hotel I have stayed in whilst travelling the world but yours were amazing so I just had to have one. Once again loved and enjoyed your amazing staff and my stay with you and would be very happy to recommend the Rees.

Kind Regards
Pamela Stevenson 10/17

Hi Nathan
Thanks for checking in and hope you are well!
The celebration was absolutely amazing and thank you to you and all the staff at The Rees for helping all of our guests feel so welcome. The dinner at True South was lovely and the pre-dinner drinks in the Penthouse was more than we could have expected.
The card you have on file is my Mother’s card, is it ok if I call through tomorrow with my own card? I’d prefer not to send via email.

Thanks again ,
Josh 10/17

We really enjoyed our stay thanks and hoping to come back next year in Winter.
The room was excellent and the service was great and I will certainly recommend The Rees going forward.
I will contact the team direct when looking to book next year.

Brent Mate 10/17
Business Manager – Modern Trade

Kia ora Nathan,
Apologies for the delay in returning your email, I was away sick yesterday.
All I have heard is positive feedback from people that attended! Everyone was blown away by the hotel, in particular your support, flexibility and attention to detail. They were all very thankful and very impressed 
From me, it was incredibly easy working with you getting everything sorted. I know there were lots of aspects and lots of detail that I covered off but I was very grateful that you answered ALL of my many emails with the level of detail and assurance I needed!
I have no doubt we will come back to The Rees in the future, I just hope that I am on the next trip.
When possible, please send me the final invoice and I will get this through our system as quickly as possible.

Warm regards,
Senior Adviser
NZ Police 10/17

We had a wonderful time at The Rees, I have just posted the following review to Tripadvisor. Thank you for the lovely stay.

Kind Regards
Penny 10/17

We loves our stay with the Rees on the 29 & 30th Sept and then back again on the 2-6 Oct.
I did ask that someone check for our Bose Headphone charger which was left in the powerpoint in room 7163 and they advised they would get back to us. But no-one called.
Would you mind checking for this battery. It is black and flat and plugs into the powerpoint like a plug it is not a lead??

MArlyn 10/17

I really can't thank you and the staff enough for our fantastic stay at the Rees.
Upon entering we were genuinely welcomed at reception then told we'd been upgraded. This was particularly special as it was our 20th anniversary and our first time back to Queenstown since our honeymoon.
The baggage handler/bell boy was great too and told us everything we needed to know. We asked if we could have a wine bucket bought up and he immediately got it with some nice chocolates on the side. And their was a card inside the room congratulating us.
All this as well as the stunning views made our stay perfect and thank you so much.
We also had a nice meal in the restaurant and breakfast as well and the service was again brilliant, particularly the French waiter from Brittany who was very informed about the wines. Arun too with the foods and surprise at the end of dinner. We also had a young American (I think) waitress for breakfast who might have been quite new and she was really cool. Actually all the staff were great, even the room service people all said hello when we went past them.
You have a great thing going there and we've already recommended you to friends in person and on social media and we will be staying with you when next down your way.

Sincere thanks and hope you all have a great summer.
David and Corinna Cooper 10/17

Dear manager,
It was a pleased experience to stay at rees , staffs are helpful and warm.
What could be do better is the check in time is a bit late , especially for some travellers like us , by pass queens town 1 day or 2 , but want a wonderful hotel for better rest. It would be great if we call earlier in advance you can ready the room at 1 or 2 , instead of 3 o'clock.

Ken 10/17

It’s a great place to stay and staff all friendly

Kind regards
Shane Hislop 10/17

Sam I spent quite some time raving about how beautiful your hotel is on Trip Advisor, only to be told the form could not be submitted. It would also not allow me to attach any of the fabulous photos I took! I’ll try again some other time, but I hoped this would get through. It was glowing trust me!!!!

Darnelle South 10/17

Your property is simply spectacular. If you would be so kind could you please forward the bill that has been charged to my company card to me.
Have a great day.

Kind Regards
Ciaran Molloy 10/17
Assistant Manager
Eagles Nest

We would like to thank you and your fabulous staff for a wonderful stay at The Rees. Our apartment (and view) was amazing. Every single staff member went above and beyond and the cleaning staff did an amazing job of keeping our apartment spotless. We also had the pleasure of dining at True South one night. The food was fabulous and the lamb the best we have ever tasted. As an ex Travel Agent of 15 years I have been lucky enough to stay in many wonderful hotels around the world and The Rees is up there as one of my all-time favourites. So much so that we are already planning another trip to Queenstown and The Rees next year. We will also be putting a glowing review on Trip Advisor.

Kind regards,
Serena Smith 10/17

As always, everything went well. The staff are excellent, friendly and helpful. The shuttle service is great and the drivers always very helpful.

Jennifer Mckechnie 10/17

Thank you so much. I could not have thanked the girls at reception more when we checked out. We had the most wonderful stay, I will be recommending you to everyone I know, and I told the girls we would never stay anywhere else on our highly anticipated next visit. I checked out a lot of places on line when booking this, and something about you just made me keep coming back to you. I just had a good feeling about you and I was right! Our room was magnificent and I could never get sick of that view. What a glorious place.
Thank you all so much.

Darnelle & Robert South 10/17

Dear Jithin,
We enjoyed our stay with you. We didn't have any concerns.

Catherine 10/17

We had a fantastic time and stay at the Rees. The service was excellent and the view was spectacular

Nikora Tutekohi 10/17

We thoroughly enjoyed our stay at The Rees - service was wonderful, attentive and warm, and the space was beautiful and exactly what we needed. We couldn't have asked for more (except maybe a longer stay!).

We can't wait to be back.
Eugene Yeo 9/17

Hi there
We thoroughly enjoyed our stay at The Rees!
We particularly appreciated the friendliness and approachability of all the staff
we encountered.
The only thing that was a little disconcerting was the entry to our unit and the one adjoining.
We were in 207_1. When the neighbours were entering their unit, our front door would 'reverberate'
as if there was someone coming into our unit. Apart from that, everything else was perfection! Maybe the
blinds in the living room were a little revealing....
Thanks again for providing such a comfortable, professional and 'clean' experience!

Kind Regards
Karen and Richard Weston 9/17

We had a lovely stay in your hotel. The location and views were amazing and the service provided was excellent. The housekeeping did a fabulous job of keeping our apartment clean for us. The front reception staff were very attentive and extremely friendly. All in all we had a great time and will be sure to come back and stay again and let any friends know.

Many thanks
Kind regards
Michelle Higgins | Financial Controller 9/17
CustomTec Pty. Ltd.

It was great thanks - and we will certainly recommend it!

Rob 9/17

Good afternoon
We came over to celebrate a friend’s 50th and 12 of us stayed with you for different periods over the week.
I booked the hotel for our group of four staying in room 6021.
We loved the hotel and I will recommend to my boss and her husband and would stay with you again.
The only thing that would be helpful is some storage for the second bathroom. There were four adults staying and we had nowhere to place our bathroom items and used the shelf above the toilet, not ideal.
Either under the sink or perhaps a storage unit on wheels beside the toilet would be great for what it’s worth.
Staff were very helpful and friendly and spoke to us each day to see what we had been up to.

Thank you for your hospitality.
Janine Maggs 9/17

Hi Guys,
Best hotel ive ever been too….and will definitely be coming back.

Kind regards,
Jackie Schembri 9/17
Senior Purchasing Analyst
Qantas Airways Limited

You should be very proud of all your staff – they are without exception some of the finest, most friendly hosts I’ve ever had the privilege of meeting in all my varied travels (although I may be slightly biased when it comes to Brittany ?)
We will definitely be back and are looking at dates already for early November

Thank you again – it was a lovely relaxed weekend!
Ross Butler 9/17

My Niece & her husband had a wonderful stay & said that they were treated like Royalty, the staff went above & beyond as always & it was a wonderful start to their Honeymoon.
Can’t thanks The Rees team enough, you guys are simply awesome !!!

Thanks again.

Aaron Smith 9/17
State Manager (NSW)
Advance Industrial Products

Loved every thing and particularly you and all the courteous caring fun staff
our apartment Just perfect

Pete Yarrell 9/17

We are back to Singapore ?
It's been a pleasant stay in your hotel and we enjoyed it very much. The staff at your hotel is very friendly and being helpful. We will definitely recommend our friends to stay at your hotel.
Have a good day ?

Thanks & Regards
Ms Chin 9/17

We had a most enjoyable time at the Rees.It is a great hotel and I have stayed at many around the world.Yes I would not hesitate to recommend Rees to family and friends.

Thanks again
Daryl 9/17


Patricia & Mario Perossa 9/17

Hi Nathan
Thank you so much for your message, I Friday morning I left the passport in the safe and I was hoping the passport would be at reception, which it was (fieww). Please send my thanks to your lovely housekeeping staff for returning for me. Everyone at The Rees has been so helpful and friendly which has made our stay with you wonderful, thank you Nathan also for your care and attentiveness to our (many) requests, your assistance is very much appreciated and we look forward to staying with you again in the future.
All the best.

Kind regards
Ladine 9/17

We had a great time, our third time staying with the Rees.

Kind Regards
Michael 9/17
Michael Clapham B.Bus,Dip.FS,Dip FP, Fellow Tax Institute
Authorised Rep No 1000443
Apex Partners Pty Ltd

The stay was excellent - in fact, we booked again for one night 2 days later. Not only is the hotel itself superb, but the cuisine and service in the restaurant are outstanding. I especially commend Zac's skill as waiter

Bob Gilbert 9/17
Professor Robert G ('Bob') Gilbert (F.A.A.)
University of Queensland,

Dear team of The Rees,
We're the girls who lived in room 7012 on Sep 12, we're sending you guys an email to thank you for offering us an epic stay in your hotel.
Your spectacular service made our day. The rearrangement of our room was efficient and we couldn't be happier with the magnificent view and facilities. Everything in The Rees was beyond perfect and you guys were incredibly supportive and helpful. Huge thanks to Caroline, Stuart, Brittany and Richard, who made our stay extremely delightful.
We'll definitely spread the words to our friends and recommend them to stay with you guys whenever they visit Queenstown. Wishing you all the best and hope to see you again.

Cheuk-ki and Billy 9/17

Hi there
We really enjoyed out stay. The staff were really friendly and always helpful. We went to the Hilton day spa which was nice but staff were not at the same level as the Rees. Your rooms are superb too. And breakfast was amazing. The best food, and staff again were great. Thanks very much. We are looking forward to our next stay already.

Kind regards,
Brad and Amelia 9/17

Thanks for your email and always a pleasant stay at The Rees with magnificent view and excellent service.
Just a tiny little comment, the mini fridge in Room 7012 is a little bit noisy when the engine was working, especially during the night.
Looking forward to coming back.

Cindy 9/17

Always fantastic at the The Rees
Thanks Jithin

Andrew Brown 9/17
Dealer Principal
Bill Buckle Auto Group & Northern Beaches Jaguar Land Rover


Our stay at The Rees was one not to forget. The staff were extremely helpful and friendly. The cleanliness of the room /resort was immaculate , we loved coming home to blinds down after been out for the day making our room feel toastie. We will be back one day. You guys rock.

Jo Dawson 9/17

Good morning!
My wife and I were absolutely excited to be staying at your Hotel! The service, smiles, comfort, cleanliness and views (and snow, snow, snow!) were simply perfect!
Should we be able to afford the luxury again we will be back! This was our first ‘trip’ for 8 years – mostly because of my ‘discomfort’, but the test was passed in that respect.

Thank you again,
Laurie & Jude Stowe (ROOM 601) 9/17

The hotel was excellent. We enjoyed our stay and will be back.
A couple of very minor things:

1. The tea is terrible, please get something decent.
2. The shuttle should run every half an hour between 6-10 its only 4 extra trips and it makes it easier to get to and from dinner and means you don’t have to be in the cold.

Andrew Whitten 9/17

Just a quick note to say thank you very much for having us during our stay in Queenstown.
We loved it!
Loved the room I had during my stay there, very comfortable and awesome view!!
Service was also great and the shuttle van into town was very handy with all the adrenaline junkie things we did.
I'll definitely be coming back to Queenstown again one day and will highly recommend the Rees to others who visit.
FYI: My brother Reece Davenport and his partner Vaninka Clarke also loved their stay.

Thanks again
Dale Davenport 8/17

Appreciate for your hospitality! Hope to see you soon. Thanks.

Philip 8/17

I will be happy to add positive comments on Trip Advisor. But that will happen after we get back home to the U.S. end of the first week in September, so please don’t go looking till then. I meant to mention Matthew specifically with whom we had most interaction. He has a wonderful sense of humour and his suggestions were excellent and exact – no embellishments or hype, which we really appreciated.

Thanks again for a great stay.
Warren 8/17

We loved our stay and I have written a review on Trip advisor

Claire Downie 8/17

Thank you so much for hosting me in Queenstown and for showing me around the property. It is a beautiful property and I am looking forward to working with you to provide an optimum experience for our mutual clients.

Very best regards,
Brigitte 8/17

To all staff at The Rees Hotel...
Well done to one and all. Our stay, some years ago, was a standout experience during our month long visit to NZ. Your proactive, day-to-day, dedication to exceeding expectation has once again been recognised. I hope (one day) we will have sufficient funds to return and spend longer with you; well done once again!

With kindest of regards,
Stephen Charles Butcher
Bedford, England (UK)

We had a wonderful time at The Rees and wished we were staying longer. We’d like to mention how impressed we were with the versatility of your staff, from front desk reception to concierge duties to bellman, to van driver. Nothing was a problem for your people. With my wife’s accident we asked for extra blankets and icepacks. They were delivered with a smile. And the flowers and sympathy note were a lovely touch. We used the restaurant for dinner and had room service twice. Excellent offerings in all cases. We were even impressed with how clean the parking areas were. And the shuttle service was invaluable.
The only thing we wished had been available (we were in room 4112) was a small desk with a power outlet, somewhere to sit at and use a laptop or write postcards and notes.
A big thankyou to all you staff who served us. They made our stay very enjoyable.

Best regards
Warren Dent 8/17

Hello Team,
Words can't really explain and express my thankfulness fro your excellent setup and everything you did to make this happen in under short notice
This is my 2nd visit to Queenstown, and 1st time with you guys, great facility and environment too, we sure will be enjoying our stay here today and tomorrow,
Thank you again Team Rees!

Best regards
Colin 8/17

Dear Nathan
A very big thank you to you and all the staff at The Rees who contributed to making our stay in Queenstown absolutely perfect!
We really couldn’t have asked for anything better. The hotel itself was perfectly located for all that we had planned, the rooms were amazing and the food & drinks on point!
I’m sure many of us will return to The Rees when in Queenstown again.
I do have one last query to close off with you, as you know we unfortunately could not do the Milford and Cruise as planned and ended up just doing the Glacier landing (wow!!).
As a result the cost for this reduced. Can you please confirm the amount that is to be refunded?

Thank you again
Anne-Marie Micalizzi. EA to the CEO 8/17

We thoroughly enjoyed our stay and were very happy with the high standard of the room and particularly grateful for the comprehensive laundry and cooking facilities. Amazing view, friendly and helpful staff.
Only one minor snagging point for room 506 ensuite bathroom. The shower head is attached to a rubber hose which twists and causes the head to point either directly at the shower door or the back wall but never the person having the shower!

Mike Barton 8/17

We both had an extremely pleasant stay in Queenstown and really enjoyed our stay at the Rees Hotel. We both commented it is one of the best hotels we have stayed at and we have travelled extensively all over the world.
The only disappointing comment was been told by reception when I contacted them by phone, that we would be unable to watch the Rugby test on Saturday night. I resolved it by going to reception and speaking to a duty manager who then arranged a person to come to our room and resolve the wiring issues to allow us to receive the sport channel. Please do not take this as being a negative issue as resolved quickly.
We would have no hesitation in staying and will definitely book at the Rees Hotel on our next visit by us or my family. Because of the location of the hotel I have not noticed it before being lower than the road.
Thank you once again for allowing us to enjoy your lovely hotel and look forward to seeing you in the not too distance future. Congratulations on the presentation of your hotel and the extremely friendly staff throughout the hotel.

Kind Regards
Alan and Wendy Murray 8/17

Back to reality this morning and what an amazing few days it was in Queenstown.
Mark, it was great to connect again and spend some time with quality people over what was a fabulous dining experience at The Rees. Thank you for providing what was a real highlight of the trip.
From the moment I walked into the lobby, the staff were attentive, smiling and eager to assist. I was impressed with the standard of rooms which Richard gave me a thorough overview on. The ambience of the hotel is certainly a key part of the first impression you experience.
Congratulations on setting a benchmark that I feel would be hard to beat in anywhere in New Zealand.
I look forward to keeping in touch and will be reviewing any future business opportunities that we may be able to discuss together.
Safe travels and look forward to hosting you in Melbourne if you are passing through in the future ( although not sure if my cellar has 3 litre magnums of Surveyor Thomson Pinot !! ).

Kind regards
Peter Harding | Managing Director 8/17
Grand Pacific Tours www.grandpacifictours.com

A huge thank-you for your incredible hospitality both at the Residence and dinner. A truly memorable and very enjoyable evening (Glad I did find my credit card lying on the lobby floor! When I queried how it had gotten then there were just lots of smiles and looks in your direction ?)
When the Residences are all up and running, it’ll give you a great opportunity to extend your product range even further. We get a (growing) number of upper end multi generational and extended family groups and can seea perfect fit for several of the Residences given the “welcome/individual concierge style service” extended that we experienced with Richard). I’ve taken a few images and will update the team.

Kind Regards,
Matt Brady 8/17
Managing Director
Pan Pacific Travel

We had a wonderful stay at the Rees Apartments, it was a beautiful apartment with a glorious outlook.
I would like to provide some feedback.
We were extremely impressed with the housekeeping service. we were on a family holiday and with our 3 sons and our daughter. Our sons were quite messy as we headed out each day and left clothes on their beds. We came home to find the beds not only made beautifully but clothes had been folded and put to one side. It was a lovely touch and on one occasion when I met the some of the housekeeping staff they were warm and friendly.
We were also very impressed with some of the concierge team - Tevan and Nathan were helpful on all occasions, gave great recommendations and gave extra attention to us all to make our stay great.
Bronwen at the front desk was also warm and welcoming and helpful with all the requests I made of her.
I would greatly appreciate you passing on our thanks to these staff members.
On a slightly negative note, we used the shuttle bus into town a lot as we had passed in our hire car at Queenstown. The shuttle buses were often full going into and out of town and because there are 6 people in our family we filled up the bus significantly. We didn't have to wait in town for the second run of the bus but other people did on several occasions and I think this could have been avoided if a bigger bus is used or more buses are running. I really had to think ahead to get us booked on to the bus and thinking ahead is not something I necessarily want to do too much of when on holidays!
Finally, I do want to mention that I was not so impressed with the attitude of one of your staff members - Chelsea. Last Saturday I had several conversations with her as I was organising different members of the family to go into town on different shuttle buses. She was not warm or particularly helpful. Our 17 year old son was quite sick on that day and we had to organise a 1:15pm bus to take him back to the Rees from town. It was not a problem as there was a bus coming into town anyway. However, when I called Chelsea at 1pm to ask if Oscar could return on the bus she chastised me for calling "too late" and "not giving enough notice". I didn't appreciate being "told off" when in fact it didn't appear that I was inconveniencing anybody as a bus was on it's way. I felt her attitude was unnecessary and my interactions with her were really the only sour note of our stay.
Thank you again for the opportunity to let you know how our stay went.

Best wishes,
Megan 8/17

Thank you for email, yes we will recommend The Rees as we had a great stay, and will be back next year..

Best Regards
Mark Ericksen 8/17

Thank you for the email, it was a wonderful experience stay in The Rees.
Could I please ask a copy of our invoice ?

Shirley Sun 8/17

Indeed... I want to go back there again!
In the mean time, thank you very much for your hospitality and the team you have there -coming in from many countries- is truly representing global minds with local taste, the air of beautiful Queenstown.

Take care.
Irman Alvian Zahiruddin 8/17

I appricate of your excellent hospitality when I stayed in the Rees last weekend.
It was a wonderful experience for me that I had never ever in Queenstown.
I will highly recommend my clients to have your hotel in Queenstown for their holidays.

Many thanks
have a good day!
Chrissy Tang 8/17

We found the Hotel just lovely , staff were very helpful and friendly , our room was immaculate and the beds and pillows fantastic , I will definitely recommend The Rees to our friends , my husband has also given it a huge tick on Trip advisor
Kindest regards
Pam 8/17

I had a wonderful stay and will definitely recommend The Rees. I enjoyed everything about the property and it worked well for a long stay such as mine.

Kind regards
Jennifer Cornwell | NZ UPM | GEMINI | DWTT Productions Limited 8/17

It was a very nice stay. Thank you very much for everything.

Mrs Daval 8/17

Thank you for the message, we had a wonderful stay at the Rees over the past few nights and I wanted to say your staff were exceptional, fantastic service and always with a smile which made the entire stay more enjoyable.
We will be back down very soon as we are about to buy a vineyard near Cromwell and set up our Central Otago cellar door.

Thanks again.
Andrew Bailey 8/17
Managing Director
Misty Cove Wine Group Ltd
Marlborough, New Zealand

I would like to let you know that we thoroughly enjoyed our stay and would definitely come again. What sets yo apart is the terrific service of the concierge. The team were all very accommodating, attentive, organised and helpful. Their local knowledge was great and we definitely got use of their services. Particular mention should go to Stuart, who personally demonstrated all of the qualities listed above and was willing to go the extra mile.
Also noteworthy was your cleaning staff. My husband was sick while we at Queenstown and I asked the cleaning staff for some extra attention. The two staff that attended went above and beyond. I assume their service was out of their normal routine but they were quick, fuss free and ensured that I was totally happy.
The bar and restaurant staff were also very friendly and made us feel very comfortable. Staying in a hotel room meant that we also made good use of the communal lounge area with our travelling companions. They too agree with my glowing review.
If I am totally honest, there was a minor incident at the end of our stay where I heard a shuttle driver speak rudely to a guest that was a mother to a small child that was having a tantrum. Being a mother I am sympathetic to the situation, and the pressure the driver placed on the mother to make the child stop crying was unhelpful and unrealistic. It was a shame to see this as we were leaving - it made me feel uncomfortable and I am sure the mother/guest was embarrassed enough as it was.
In saying this, the shuttle service was excellent and another service we used regularly. For the most part, the drivers were excellent. It was a reliable service and again, one that sets you apart. The bike hire is also another excellent feature, with good quality, well maintained bikes. The rooms and location were excellent - no noise from the road. The carpet looked a little tired/stained in places (so was a little glitch on first impression, walking in to the room), but quickly overcome and I didn't even notice after the first day.
Please pass on our thanks to your team. We would definitely recommend the Rees.

Jodi McAlary.8/17

We thoroughly enjoyed our stay with you at The Rees. The staff were all wonderful from the reception to the concierge to the shuttle drivers to the housekeeping. We could not fault the fabulous service we received. I have just posted a high recommendation for your hotel on our Qantas Staff Travel facebook page. I am a flight attendant and will continue to recommend to my fellow staff and passengers. We will definitely be back.

Many thanks,
Suzanne Bell 8/17

This is Terry Toaldo (Room 5162). We are checking out shortly.
Could someone please print the attached Qantas Boarding Passes for us?
Thank you so much - and thank you for all your great service during our stay at the Rees. Youve all been wonderful!

Kind regards
Terry 8/17

Hi there,
We loved our stay at The Rees. The Apartment and staff were great.
Just a note on the bedding. We were staying in Room 6041
and the mattress in the lake bedroom either needs turning or replacing.
The ensuite side felt “used” however once I moved to the lake side of the bed it was far
more comfortable.

Susan Wood 8/17

Thanks for fantastic service and great experience we had. Everything was perfect as we expected.The only thing could be improved is the noise level when entering and exiting by others. In fact our room was next to another with a small foyer sharing between two rooms we were waken up few times late at night and very early in the morning when our neighbor entering/exiting doors.
Also the warm breakfast we tried in two different days could be improved in taste and portion size. We decided not having breakfast on other two days simply because was too expensive for the quality and portion size.

Thanks again and will see you next year!
Nima 8/17


Thank you very much for your kind care
We have spent a wonderful time in your lovely hotel.
Wr are actually planning to come again on 11 August 2017 for 2 nights. I would appreciate if you could help me to book a 2 bedroom penthouse 11 to 13 August 2017.

best regards
Abdulmonem A Alhayani 8/17

Abdulmonem Al-Hayani MBBS, DipFMS, PhD, LIFBA
Dean Students Affairs
Faculty of Medicine,
King Abdul Aziz University
Jeddah, Saudi Arabia

Dear Roman,

It was pleasant to see you again! Thanks so much for your help, we thoroughly enjoyed the stay and would love to come back soon?
See you soon and take care.

Warm regards,
Jason 8/17
Jason Wang
Fund Manager
ICE Angels

Hi Chelsea and team,
Just wanted to give you a huge thanks for my fantastic stay on Saturday. The staff were very friendly and super helpful at all times. Check in was smooth and I love how somebody shows you the room and how things work. The room itself is very nice, modern, clean and the bed super comfortable ?. Also loved all the welcome notes.
Thanks again for everything and I will not hesitate to recommend the Rees to my future clients.
Thank you and wishing you a lovely day,

Danielle van Donge 8/17
FIT Account Manager
Pan Pacific Travel Corporation

Actually the stay was overall good
What i appreciated was the room and the view , the room equipment and amenities , the quality of the food and the service at your restaurant and the overall services provided by the concierge in terms of booking transportation etc...
What i believe could be improved is the size of the bar ( was difficult to find a seat during some hours ) as well as the size of the restaurant which made it difficult to have a booking at a decent time if late booking .

Thierry Villard 8/17

Good morning
Outstanding stay thank you. I would not hesitate to stay again. I have travelled the world literally, and have never found such genuinely caring and helpful staff.
What would I change? The hotel desperately needs somewhere to warm-up cold ski-muscles after a day on the slopes. A spa/sauna and ice plunge pool would have put the icing on the cake for us.

Cheers and thanks again
Trevor Burton 8/17
McDonald’s Warwick
McDonald’s Stanthorpe

Thank you for the follow up email. Having been in the industry for 25 years and now executive chef with Accor hotel group in Melbourne can I let you know that the staff you have are so friendly and more than willing to go the extra mile and love having a chat and making you feel so special. The simple things have the biggest impact.
Can I mention Daphne, Tevan, Celine, Tabitha, Stuart and the young Scottish guy (porter) I can't recall he's name. Euan?
They all need to be praised as we found it to be an expensive place but these staff made it awesome. Hard to find great people and you have plenty.
Well done & congratulations
Like you to pass on my praise as they deserve it

Kind Regards
Trent Whelan 7/17

Thank you so much for having us stay at The Rees last week.
Our group had such a wonderful time and enjoyed our stay with you.
The accommodation was absolutely stunning and our 2 bedroom lake room apartment was fantastic!
The rooms had everything that we needed and more! The laundry was also a big surprise.
Room service and daily cleaning and turn down service was wonderful.
The Patagonian chocolates on the pillows each night were also delicious ?
This was my second stay at The Rees and I will definitely be back again.

Alisha de Graaf 7/17

It was our second year back at The Rees and were so pleased with our stay. The entire staff team was kind and friendly and we were always made to feel so welcome.
Our few family members are travelling to Queenstown in January and were planning on staying at The Rees. I will mention for them to book directly through The Rees.
We look forward to booking our next holiday in 2018 with you guys as well. Thanks!

Sarah Torrance (Wallace) 7/17

A great stay thank you x

Kind Regards
Marie Norton 7/17
Territory Manager Vic SE and Tas
Laerdal Australia

We had a great single night stay with you, particularly comfortable and warm after being out snow camping. Just a note about our room (616-2), the shower leaks onto the bathroom floor and leaves a pool around the toilet, we had to use all the towels to mop it up, may need something on the bottom of the shower door or some extra linen provided. We were very careful making sure the door was in the right position but it didn't help. Breakfast was very cluttered and hectic for the small room.
But overall our stay was lovely and dinner was

Rosie 7/17


I just wanted to thank you for the hospitality you and your team have shown us. We really appreciate it! The room is just lovely. Everything it just perfect.
Many thanks again. It's going to be a great week!

Marty 7/17
Magic Memories

Missed you again !
We had a nice stay, I left some magazines for you. As you can see they are promoting the South Pacific Islands to the trade, so quite different to Queenstown.
I want to compliment your fabulous staff, they were all very very good at their jobs. I was especially impressed with a man who helped with our bags and drove us to town a couple of times, I think he was from the Phillipines and his name started with T…… hopefully that narrows it down for you.

Thanks again Mark, all the best.
Fran 7/17

We thoroughly enjoyed our recent stay at The Rees Hotel and will definitely recommend it to our friends and family.
Unfortunately I mislaid a pair of cashmere bedsocks during my stay in room 506 - I imagine they may have been wrapped up in the bedlinen at some stage. Could you please check if these have turned up anywhere in your lost property?

Sarah 7/17

Thank you very much for a great week at the Rees.
My husband and I appreciated your efforts to put us as far away as possible from the building works. To be honest we heard very little and we found our apartment and the Rees hotel a must gratifying experience.
I will be putting a review up on Booking.com and thank you again for a wonderful stay.

Kind regards
Judith Lee 7/17

We had a wonderful stay at the Rees hotel. Our room was great, the staff were great. Our only feedback was the limited menu and value for money in the restaurant. We would of eaten there more if you had more options and offered some better value for money meals. Eg. Happy to pay $40 for a main, but we were still hungry after. Also not every night you want a fine dining meal, so some more filling options around the $25 -$30 mark.

Larnie 7/17

Thanks for having us. Lovely room – only downside to the stay was the breakfast we had in the restaurant, however we did tell front of desk about it.
Is it possible for you to please email me a receipt for the accommodation and other expenses? I didn’t receive on upon checkout.

Thank you
Julia 7/17

I really have spend unforgettable nights in your hotel,, it was great holiday to me and my family..
Definitely I will comeback agin and I will share my experience in the city and the hotel with all my friends and family.
Thank you again and looking forward to comeback again ..

Jamal alamri 7/17

Your staff are to be commended. The level of customer service and willingness to assist was the best I have ever experienced across the globe. The reception staff and the concierge was second to none.
I will call out one person in particular on reception - Bronwen - she was just unbelievable and a real gem of an employee. May be I should hire her she was that good!
In terms of suggestions my only thought is that the bar and cafe should be separate from reception if you are doing any renovations at some time. Otherwise it was a spectacular experience.

Kind Regards
The Knappick’s 7/17

Thank you, it was a delightful stay and we felt very well catered for.
The rooms were lovely, the beds very comfortable and the heating and fire were perfect especially with the view of the lake and mountains.
The kitchen was well equipped except for a egg flip/spatular, either metal or silicon.
Our room service food was superb thank you.
Our lamb at the restaurant was too salty and did not taste like a roast, but rather like pickled meat. The artichokes should have been labelled Jerusalem artichokes, but we asked for a salad instead and that was easily replaced.
Despite that issue at the restaurant, we are definitely recommending the Rees to our friends, and I would like to book again.

Thank you
Sarina 7/17

I've just stayed with my family at the Rees and have had an amazing time.
I'm about to do a Trip Advisor review and I wanted to make sure I had a name spelt correctly - the Frenchman working in the dining room this morning (his name starts with G).
If you could please confirm this spelling for me it would be much appreciated!

Leesha 7/17

Hi Nathan, the dinner was superb mate – a great evening & a credit to the Rees Hotel.
Are you able to use the same credit card you used for the deposit?


Steven Unsworth 7/17
Product Manager – Orthopaedics
Device Technologies

Good morning Jithin
We had a very pleasant stay thank you.Albeit too short as always.
In particular, breakfast was very good & we found the concierge very helpful in booking events.

Kind regards
Huw Thomas BSc FRICS 17/7
Commercial Property Consultancy

We had a great time in Queenstown and loved our stay at the Rees. Your staff were really helpful when needed and the accomodation was to a very high standard. The views from our room were also amazing.
We did ride the Queenstown trail but when I click the link below it says the survey is closed so I cannot complete this unfortunately.

Peter Kelly 7/17

Dear staff and management at The Rees,
We have just recently stayed with you under the name of Welton in room 108-1 for two nights.
I would just like to say a huge thank you for making our stay so enjoyable. It was our first time in Queenstown and we will defiantly be back. The hotel is an amazing place where the attention to detail is fantastic. The staff were so helpful and attentive. I would especially like to mention Stuart who looked after us so well. He is a credit to the hotel.
We will be back to stay with you and will be thoroughly recommending The Rees to family and friends.

Jenny and Victoria 7/17

We love the Rees hotel but I can provide one piece of feedback which may assist.
We struggled to get our transportation to the slopes as a good experience. Whilst your concierge team were able to recommend snowpro and who's service was excellent the transport options were not explained at all.
Having enquired about private transfers and decided against due to the cost I went to get my lift passes. A coach option was available which I took with ski nz. It was a disaster but that's not your issue. I subsequently learnt the taxi costs and that there were alternative coach options.
A simple i pager outlining all transport options to the slopes would be beneficial and enable informed decisions to be made.(including which side of the road to get the bus from!)

Kind regards
Andy Turnbull 7/17
Sports Hydrant Pty Ltd

Dear Jithin
My friends Robyn and Tim Derrick visited The Rees again with their granddaughter. They said everyone looked after them so well and they had a wonderful time - thank you. In addition their return flight to Brisbane was postponed to the next day due to major fog issues in Brisbane. After 8 hours at Queenstown airport they were exhausted and their granddaughter was not coping well. Once it was confirmed the flight was not going until the next day I rang The Rees and the staff were fantastic. As my apartment was fully booked they found the last double room apartment on Level 1 and everyone looked after them so well. As many people had to sleep at the airport due to a lack of accommodation in Queenstown I (and they) were very grateful.

Thank you once again for a fabulous stay.
Kind regards
Stephanie Gunn 7/17

Many thanks - we had a great stay.

Richard Evans, Principal 7/17
REĂ Consulting

My partner Brent Mckay and myself thoroughly enjoyed our stay at your beautiful Hotel. From the moment we arrived on Tuesday till we left on Friday we were treated with respect from all your friendly staff. Our room was beautiful with the most magnificent view of Lake Wakatipu and The Remarkables, what a pleasure to wake up to that view each morning. The chocolates on our bedside tables each night were much appreciated.
Could you please pass on my thanks to Mark for the birthday card and sweets left for me. To the staff for their friendly attitude and helpfulness at all times. To your chef who I have to say made the most delicious meal I have had the pleasure to eat. Everything was beautifully presented and even though we were late for our meal and in the end the only ones in the restaurant we were never made to feel as if we had to hurry through our meal so they could go home.
The use of your courtesy van made getting in and out of town a pleasure as we did not have to worry about parking and the inevitable drinking and driving on experiencing the lovely restaurants Queenstown has to offer its visitors.
This was my first visit to Queenstown and will definitely not be my last. I will definitely be recommending your hotel to my friends and family.
Thank you again for all your kind hospitality.

Kind Regards
Lynda Sampson 6/17

Our stay was great and the staff were helpful especially Chris who was friendly and chatty and very knowledgeable on the area.
One minor complaint was staff twice asked us to use the tablet to order room service which is fine but there is no kids menu on there. If you could include that would be great.
Thanks for our stay.

Nat 6/17

Thanks so much. We had a fantastic time at the Rees!

Best wishes
Ganesh and Ovidia Rajaram 6/17