Hello,
We stayed 3 nights at the Rees, the 3rd night was separate from the first 2, in which we stayed in the Executive suite, and had the Relaxation package. It was absolutely fantastic as this was our honeymoon.  I cannot recommend your hotel enough. The rooms were amazing, so clean and modern yet stylish. We appreciated all the small extras,  that made us feel very special.  The service was fantastic, we dealt with Morgan when we were booking activities, and she was a gem. Extremely helpful, and thoughtful, even when at times our requests may have been a little stressing.

If, and when we return to Queenstown, we will be sure to use the hotel again, and recommending it to our friends and family.

Thank you

Arna Searle (nee Chalmers) 02/10

Michael,
We were sorry we had to leave so soon. Our stay in Queenstown was the highlight of our time in New Zealand not least because of our stay at The Rees. The apartment was terrific with a superb view and you and your staff could not have been more helpful. When we come back we will stay longer in Queenstown and will definitely want to stay in your apartment hotel again.
So please give a pat on the back to all your staff and we leave you with our
warmest regards

Barry and Mary Walsh 02/10

Dear Reservations
It was with great pleasure Sue Gay and I stayed at THE REES.
The service was excellent with very friendly staff.
Room service was first class.
Commendations to the restaurant staff for an interesting menu ,  excellent food , wines ,and (attentive Joss) service.
Special commendations to Mark for diligence in establishing and ensuring a superb friendly service at THE REES  — a delightful host.
A very special thanks to Staff for looking after SUE so attentively before I checked into the Hotel.
Sue and I would be delighted to return to THE REES again and again time permitting
Sincerely
Whaddon Selby-Adams 01/10

Firstly can I express how happy I am to have been a guest at your establishment. You have a very special place there ( I think it is the closest I may get to heaven. On a more serious note I wish to expess my thanks to all at the Rees for maiking my stay in Queenstown the best hotel experience ever! You staff are fantastic! especially the chef!!!! Top end dining at very reasonable prices, thanks for some of the most fantastic taste combos ever!
I will certainly be returning on my next round the world trip in a couple of years and hope that the Rees is still providing the outstanding levels of service that I received.Don’t worry I will let everyone that I talk to about my trip know about the little bit of heaven that I know as the Rees.
All the very best to you all.

Alastair Birkett 01/10

Kristie,
We had a blast at the Rees.  It was the nicest place we stayed on our trip to NZ.
Happy New Year.
Mike Bone 12/09
 

Good morning.

I would to say that we were extremely impressed with your accommodation and loved everything – from the architecture, to the room design, the detail to an amazingly comfortable lounge suite and bed, and the room servicing.  We absolutely will be back to stay on our next trip which we are hoping to make annually, and will highly recommend to friends heading to Queenstown.

Queenstown must undoubtedly be the most picturesque town in New Zealand and your new complex has complimented the lakeside aesthetics’ beautifully.

Thank you again.
Margaret Lancaster and Shane MacKenzie 12/09

Hi Agustin
Just wanted to say a big thank you for your lovely service at True South. We had a wonderful time and the food and service was superb.
I love Queenstown so much we will be back on a regular basis.
Many thanks.
Regards
Rebecca Pilkington 12/09

We loved our stay at The Rees, definitely the best accommodation we experienced during our 3 week hols in North & South Island. Our room overlooking Wakatipu and The Remarkables was beautiful and extremely comfortable to relax in, and the housekeeping staff did an excellent job every day.When we managed to haul ourselves out of the most comfortable bed I’ve slept in we had great breakfasts and were well attended to by the dining room staff who were probably the most willing and happy we have met for a good while!
To anyone reading this feedback in order to help them decide whether to stay at The Rees- we had originally booked for 4 nights but were so impressed with the quality of the decor and furnishings and the wonderful level of service that we stayed for a further 4 nights! We came to regard the tui bird outside our balcony every morning as a close friend and felt very hard of leaving when our time was up.
Thanks again to you Michael for your unfailing and generous help given each time we had a question or needed something-  you must be proud to work as part of a jolly good team in such a wonderful hotel that looks after its guests with such a warm professionalism.
Best wishes to you all,
Carole & Johnny Quayle, Isle of Man 12/09

 

Hi Alex,
Thank you very much for the very comfortable and enjoyable stay we had with you on 12 December.

Your staff are a credit to your business, very courteous and attentive.

The breakfast was excellent – I was so impressed with the quality, I took the time to thank the chef personally and also the waitress who was perfect with her level of service.

The room was extremely comfortable and very clean which is something very important to me. The only point I would make here is the cleaners looking to clean the room at 10.10am, very enthusiastic, but a little early!

Once again, thank you. We will definitely be back and as I work for a large business myself, I have already recommended this as a place of referral. (my feedback was eagerly anticipated from the managers in this regard).

Liane Murdoch 12/09

I would like to thank you for all your help during our stay and please pass on to your staff my sincere thanks for all their genuine efforts in trying to make our stay just the best. They did succeed.

Mark, you were very kind to me from the very beginning of this tour and can’t tell you how much I appreciated your assistance. If there is anything that I can ever do for you, please don’t hesitate to ask.

Barbara and I hope to visit Queenstown again in the near future and look forward to again staying at The Rees.

Warm regards,

Alan Gillott 11/09 (40 Australian golfers with us for a week)

 

Mr. Lee-Lo,

Thank you for the email. We very much enjoyed our stay at the Rees Hotel and would like to point out Kristie with the concierge staff was simply fantastic! She went the extra step to make our experience and in particular my husband’s birthday superb. Will you please pass along my appreciation? I will certainly recommend your establishment to my family and friends.

Thanks again,
Crystal 12/09

thank you! Everything was fabulous … the comments amazing, you and your team are the best in the business!!

Sue Lindsay

Take Action 12/09

Dear Alex

Well what can I say – there are no words to describe how WONDERFUL your staff and hotel were.

The reason I chose the Ress was the response I received from Kristie some months back.

I emailed several 5 star hotels  requesting some guidance / advice about what could be offered to help celebrate an 80th surprise birthday holiday I was organising for my partner.

Kristie was the only person to reply to my request…..hence our email friendship began and because of her I rearranged my initial itinerary to stay longer at the Ress (an extra two nights)

We can not speak highly enough about the Ress.  Its location, cleanliness and little extras in the room, remote blinds (although being a little darker would have been nice for a late sleep in).

The highest praise does have to go Kristie, she made our stay the most memorable holiday we have ever had and the most talked about part of our trip.  (we now have very very envious friends!)

My partner has travelled the world several times over – staying at Waldorf Astoria and other perceived first class establishments, and has NEVER encountered someone as genuine and friendly as Kristie.

She made us feel like VIP’s – that we were the only people in the hotel.

We shed a tear (in the car so she couldn’t see) the day we left, feeling like we were leaving our best friend behind.

Her friendship, kindness, bright bubbly personality and willing to help was absolutely overwhelming.

Kristie went well and truly beyond “her job”

Even as much as arranging a mechanic to fix our hire car brake light, suggesting and booking a long lunch, helicopter flights, and lots of other little “treats” along the way, making sure our room heater would be fixed before our return.

Upon our check in “the boys” (as we affectionately called them) Roman and Michael were so pleased to finally meet us, as Kristie had called them several times on her DAY OFF to ensure the balloons, cake, cheese platter I had asked for were in the room waiting to surprise my partner.

Very few people I know would do that on their day off.

Michael eagerly assisted us with our bags, gave us a room tour – showing us how all the little gadgets worked, and coming back to fix our bedroom TV.

Roman was a wealth of knowledge at the brochure wall, full of enthusiasm about different tours he thought we would like.

You have an asset in Kristie that you can not place a price on – I sincerely advise you to value and treasure her – I run my own business and know how hard it is to find staff like her as well as Roman and Michael. 

We are already planning our next trip to the Rees, hopefully sooner rather than later.

I already have an aunt and Uncle who want to book their 60th & 70th in a few years time, with Kristie!!!!

So to say I / we were happy is an understatement……and I guess it looks like I did find the words after all

Kindest Regards

from a very very happy customer

Kylie & Birthday boy Malcolm 11/09

Dear Michael,
We had a wonderful stay at The Rees and you have a great hotel.  Our stay wasn’t long enough, but holidays are always like that.  We think your mattresses are wonderful, the best we have slept on anywhere.
Your staff were very courteous, especially the German lass in the breakfast room and the Finnish lass in reception.
We hope to be able to stay with you again.
Regards
Tony and Wendy Gresham 11/09

 Hi Morgan
We had a fabulous time in Queenstown and at the Rees. The resort was very clean, comfortable, and relaxing. The view was amazing and I really appreciated the upgrade to our lakeview room. I will be sure to recommend your property to my clients. Thanks again for everything.

Kind regards,

Cindy Miller
Global Adventures Travel 10/09
www.globaladventurestravel.com

 Thank you, we thoroughly enjoyed our stay.  All the staff was wonderful and we found the concierge extremely friendly and helpful when we were planning our day trips.  If you have any promotional mailings in the future please feel free to send them, we would love to stay with you on our next visit to Queenstown!

Sincerely,

The Huber Family 10/09

Good afternoon Michael,

I apologise that it has taken me so long to reply, business has been quite hectic since my return.
My family and I wanted to say a big thank you to you and all the team at The Rees for making our stay a memorable one.

The apartment we had was fantastic and my daughter has been requesting that we all go back and live permanently in our NEW HOUSE, so you definitely made an impression on her.

As we travelled throught the South Island and stayed at various venues, it became very obvious that the product you offer is of a very high standard.
We will be returning to Queenstown in the future, probably next ski season and we will only be staying at The Rees.

To all the staff that made our stay enjoyable we commend you and The Rees can feel comfortable in the fact that you have gained 3 new loyal customers.

Please feel free to contact me if you ever come to the coast, otherwise I will be in touch to organise our next journey to your part of the world.

Thank you all once again,
Kind regards,

Les Davis
Concierge Manager
Conrad Jupiters
Gold Coast QLD. 09/09

Dear Nicky and the Team at the Rees,

I would like to say a big Thank You from the Staff at CHP Consulting. We all had a lovely time in Queenstown and the outstanding hospitality and efficiency we received from all the staff at the Rees hotel from check in with Andrew, Alex and Rowan to check out, it was very much appreciated. The team went out of their way to make sure all our staff’s needs were met no matter what their requests. I felt that the way in which Andrew organises the express check in for groups is highly commendable, especially since a few of our staff had an extended stop over in Christchurch that lead to a long day of travel.

To Elizabeth and Nicky, I would like to thank you both for all your organisation of both accommodation and the meeting itself in the lead up to our Company Conference and all the work you did on the day. Our constant changes (sometimes daily) with our requests were always complimented with a speedy response from you both. 

Sonja, your attentiveness and punctuality helped to make our 2009 Annual Company Conference run smoothly and on time. CHP Consulting always runs on a tight schedule for our conferences and meetings so again your timeliness was very much appreciated. 

Whilst the Interior of the rooms at The Rees Hotel were beautifully designed and decorated, it will be the staff themselves and not the accommodation that will remain in my memory the most. 

I wish you all the best for the future and would like to take this opportunity again to thank all the Staff at The Rees hotel on behalf of CHP Consulting.

Your sincerely:
Felicity
CHP Consulting

Morning Mark,

We had the most fantastic night on Sat!!! EVERYONE raved about the food and the venue, it was a great idea to come and celebrate at the Rees! Ben did an amazing job, and I noticed the plates were nearly licked clean after each course…..and Sonija looked after us all so well, she was always on hand.

Thank you so much for suggesting the idea/menu and the apartment – it was lovely to have everyone together and be able to see each other throughout the meal, the Apartment was just perfect…one of the conversations around the table on the night was about whose Bday it was in the summer, so we could all come back and have a summer dinner with the patio doors open!!!

I will write a proper note to Ben and drop in a little something for him and Sonya when I come in to pay you – talking of which, please let me know what I owe you.

Thanks again, wonderful! 

Rachel Exell
Careers Manager QRC

Dear Elizabeth
I just wanted to say thank you so much indeed for all of your help with our conference over the last week.

I’ve had such good feedback from everyone here at Schering-Plough and I must say that the customer service you and your team have is excellent.

The scenery was brilliant, the food was wonderful, absolutely lovely… 

Please do pass our thanks on to Roman, Andrew and the team at front desk – I know sorting the bill at the end was a bit of a nightmare but we got there in the end!
Also, please do thank everyone in the kitchen and restaurant – the chefs were amazing and the waiting staff were very attentive – both very important indeed!

I would recommend your establishment to others who are looking to stay in Queenstown – in fact I have already!

Thank you once again,

Lucy Thornton

Schering-Plough 22/06/09

 

Dear The Rees Team

It was really really really really nice experience your team has created for our stay last Sunday. Me and my boy friend had a really surprised arrival when you showed us a special made Chocolate Birthday cake for him, that warmed our hearts!  Do you know that was really a yummy cake? thanks for the chef~

We did pray to the god to let our schedule plane be cancelled yesterday so we could go back and stay one more night at your hotel. However, it wasn’t a succeed pray and still need to come back and work. We are hoping to go ZQN again this year and will stay in your hotel.

You and the team have made us a pleasure time whilst we were there, even though we didn’t have much time. I will certainly recommend your hotel to my friends whenever they going to ZQN! As you see I was busy telling my colleagues today about our trip, especiall those friendly & helping hotel satff we met which will never forget.
Hope to see you all again.

Eve & Khoo 16/06/09

Hi Mark,

I am back into the office today.
Many thanks for your warm welcome the other day.
I would ranked The Rees as one of the best accommodation I have ever stayed in New Zealand (and I know a lot of them!).

I have informed my staff at Antipodes Travel about the pros of staying at the Rees.
We hope to bring you clients soon.

Thanks again.

Kind regards

Yoann Feillet
Director and Tour Guide 22/04/09
*****************
Antipodes Travel  

“Dear Mark
We have arrived back safely in Perth after a fantastic stay in NZ especially Queenstown!  Anthony and I really enjoyed meeting you and experiencing your fabulous resort.  The property is very special and its the great people that work with you that made our stay unforgetable.  Alex was amazing who went above and beyond to ensure customer satisfaction.  The gentle man who arranged our check out was efficient and accomodating helping our parents with TV access.  We were blessed to experience some wonderful food and have the special attention of your restaurant staff including your chief look after us.  After staying at a number of hotels throughout NZ we found your staff to be the most customer focused, professional and passionate!
A minor detail as I love my spa baths it would be recommended to have some spa foam/wash included with the amenities.
We look forward to keeping in touch and all going well getting to NZ more often (last visit was over 10 years ago!).
We will certainly seek your advice re dining experiences for our next O/S trip which is planned for oct/nov 09 for either spain or canada.
Enjoy your inlaws!
All the best and thanks for your great hospitality.
Warm regards”
Anthony, Eleni, Theo, Elaine Palassis 11/04/09
Perth
 

“The Rees was an absoloute please to stay at. I stay at hotels every second week and there are very few that I really enjoy. The Rees was superb accommodation in a stunning setting but the most pleasing aspect was the calibre of the people that we dealt with. Without exception they were friendly, helpful and an absoloute pleasure to deal with. Your people are an absoloute competitive advantage – we will be back. In particular, your ladies on the Front Desk were superb (I mainly dealt with Elizabeth but there was one other that we dealt with on our first evening who was superb also.)”

Thank you                                                                                                                                  

Ant – Cardinal Soloutions 

“I have just had the pleasure of staying at The Rees Hotel in Queenstown and could not fault the property. Great location overlooking…Lake Whakatipu and the Remarkables and only a couple of minutes drive to town.

…spacious and superbly appointed with outstanding attention to detail throughout. But what made our stay special were the staff. they could not have been more friendly, efficient and helpful. I highly recommend this property.”

Mike Hogan – Managing Director, Travel Associates Travel Service (NZ) Ltd

“Hi Mark

The Rees proved a great venue both for the cocktail function and Board meeting. The absoloutely breathtaking weather on our arival day gave most of us that heart in our mouths experience as we walked into our rooms. No doubt you are very proud of what has been achieved – and so you should be.”

Rob Fyfe Air NZ

“Mark, I was really proud of what you were able to do on the evening, there has been many positive comments.

The Rees in my view sets a new standard and with you at the helm I’m sure it is going to go places, just need some help from inbound in the next few months!!”

Norm Thompson Air NZ

“I’m just the organiser of your venue for our team (didn’t get asked to come!) however I would have to say that after a chat with our CEO this morning you and your team have done a fantastic job! Could I say he raved on….. they all absoloutely loved their stay with you. Views to die for and fabulous service by all charged to look after them. Most impressed with the man who showed them the wine cellar and talked about it too. Food was also perfect.

We approached three other venues in Queenstown before choosing The Rees. The choice was mainly because all of my questions were answered quickly and accurately and also a full package of information was sent to us as well, much more thorough than any of the others.”

Donna Callaghan                                                                                                                        Business Administrator                                                                                                             Pioneer Generation Ltd

“The team loved the place……. The apartments are superb and (the) way in which we were treatedcertainly left a lasting impression.”

Wayne Ramshaw, Ski Express

“Nicky

Thanks for organising a site inspection and wine tasting for our recent agents famil. The consultants were absoloutely blown away with the property.”

Phil Symonds                                                                                                                                Go New Zealand Perth

“My client phoned this morning…raving about what a beautiful property you have there. he (the guest) told me that they have just had 10 days in australia and their 2 days at The Rees was far better.”

Shirley Bailey                                                                                                                              North Shore Business Travel

“We had a wonderful time staying with you last weekend. Your Resort is beautiful and the views spectacular – the service is professional but relaxed…..”

Deborah Kay                                                                                                                            Manager, Harvey World Travel Rotorua

“I want to thank you for everything you did to make our visit to Queenstown so memorable. The group really loved The Rees, they were particularly impressed with the location.

The high point of the visit had to be the dinner, they all said that was such a lovely thing to do. they loved the meal, the setting and were completely blown away by the fact that you hosted the dinner.

I look forward to working with you and the team at The Rees in the future.”

Libby Fletcher                                                                                                                        Ultimate New Zealand

“We had a fantastic time at The Rees. We’d particularly like to thank the cook (and apologies, I’ve completely forgotten her name) in the restaurant on level 4 for the two days we were there. She cooked us great food on both days, and prepared a lovely picnic and champagne on our final day. Her effort made our stay really nice.”

Steve and Filomena

“We very much appreciated our stay with you.  After checking Trip Advisor, Wotif, RatesToGo, Lastminute, Expedia, Travelocity etc we contacted the hotel direct and were offered a better rate than the last minute sites offered – we very much appreciated being able to get the best rate direct! We both travel a lot and can recommend The Rees and have done so to many people who asked about our holiday. We wish you all the best with the hotel.”

Kim Cleave, Perth WA