Guest Comments

Guest Comments

We had a fantastic stay at the Rees Hotel. The room was beautiful and the staff treated us very well. I would have no hesitation to recommend your hotel to anyone. We read about it in the Fodors travel book. Our experience met and exceeded our expectations. You should be proud of the entire team at the Rees.

Evan & Sue 5/18

We had a fantastic time in Queenstown and would like to thank you and your team for the excellent service you afforded us during our stay.  All your staff were delightful and very helpful.
The conference facility, as well as being beautiful, was perfect for our requirements.
I will definitely be in touch should another event come up in Queenstown and will let you know if I’m able to get down there with my husband.

Kind regards
Julie 5/18
Air New Zealand

Our stay at the Rees was truly a delight. 
We were upgraded and loved every minute of our stay there. Queenstown was in a stunning autumn phase. Thanks for adding to our trip down south. 
We’ll definitely be back. 

Grant 5/18

Dear Jithin,
Thank you for the email, that's great to know as we will recommend The Rees to anyone that plans to go to Queenstown.
We had a lovely stay, the room was clean and comfortable. This is my second stay at The Rees and the service has always been excellent.
Thanks again.

Kind Regards,
Winnie 5/18

Your staff is the best   helpful & understanding & doing a fantastic job

Joan Carr 5/18

Many thanks for your email and apologies for the slow reply - your email arrived while we were returning to the UK and has got buried among other emails.
We enjoyed out stay at The Rees Apartments tremendously - the accomodation was superb and the staff, including those that cleaned/serviced the rooms, were great. In particular, we’d like to thank Euan on the concierge desk for helping us arrange so many great trips and for recommending/booking us into some great restaurants in the centre. 
We hope to return as soon as we can.

Kind regards,
Neil Hodge 4/18

We really enjoyed staying at the Rees and can’t wait to come back. We will recommend the hotel to everyone we know who is thinking of visiting Queenstown.

Regards
David 4/18

Our stay at The Rees was wonderful and memorable and we will definitely recommend it to anyone visiting Queenstown. We hope to have a chance to visit again and stay at the Rees

Regards
Vinita Sidhartha 4/18

We had a great time at The Rees. It is a wonderful place to stay. The staff are very helpful, the food at the Bordeaux room is great and the location can't be beaten. My 6 year old daughter loved it too, which was a real bonus.
I rated it 5 out of 5 on every category of my Expedia review. We travel around NZ quite a bit and The Rees is the best we have stayed at - hopefully we will be back some time.

Regards
Richard 4/18

Hi Jitthin,
First of all, Let me tell you that the service we got from your hotel is amazing. The concierge or duty manager yesterday, the one with the headset was amazing. I unfortunately cannot remember his name. But just the little things like helping us with our luggage and making sure the door was open when we were getting out of the door because of the heavy luggage we have. Those things matters so much. So thank you to the duty manager/concierge yesterday. 
The reception was amazing and accommodating. Especially when we were checking in. I think her name is Brittany. Thank you for the amazing service and your warm welcome and smile. 
To Jarrad the bar tender. He made us delicious drinks. I especially loved The Hugo drink. Please tell Jarrad thank you for the service and the delicious drinks we had. 
Our room was clean and tidy. We cannot really daily anything. The only regret I had was, we cannot stay for another day. 
Rest assured that I will be mentioning your hotel to my friends/family and colleagues at work. 
I hope you will never change the standards of your hotel. 

Kind regards
Sheila Fowlie 4/18

Dear Eva
Mission accomplished ... the pillow cases were received this afternoon.   Once again, I just want to acknowledge the exceptional service that was received by The Rees.   You and the Team are amazing!!
Have a wonderful weekend and many thanks -

Karen 4/18

Thank you for your reply Chelsea, much appreciated! I definitely look forward to the next time I enjoy a visit to The Rees! 

Regards
Anthea North 4/18

We enjoyed our time staying with you.  Already planing our next ( longer ) trip to NZ

Kind regards  Teresa McWaters 4/18

Thank you so much for upgraded us to a one bedroom apartment. The room is so clean and comfort. And the lake view is wonderful and pretty. 
If I come Queenstown I definitely will stay here again.
I have a bid rush on my checked out. I forgot to say thank you to the Concierge team. They did the great job for all my arrangements and follow up. Please help me to say thank you for them.
By the way I have a comment about the room amenities. The toilet paper is hard and the kitchen if add a roll of kitchen paper that will be good for the guest.

Regards
Anthony Au 4/18

Just want to say we had a great time in NZ & loved your hotel the views were amazing
From the room,I definitely would com back there.
Only 1 thing to say your shuttle service was great every one at hotel couldn't do enough
That is what we like to see..But there was a few hiccups with the shuttle as we were the second lot of people there waiting to come back to hotel even though one of your drivers said who was in line first could get on other people just jumped on we did not get a look in.some people were very rude & should have waited not the drivers fault, but maybe a better system &iBook your return ride,but other than that it was great would highly recommend your hotel.

Thankyou 
Daniel,& Irene Walker 4/18

Hi
We had an excellent stay at the Rees and we were well looked after. The front office and concierge staff are very responsive and were always ready to help. Happy to recommend The Rees to others.

Regards
Manoj 4/18

Thank you for a lovely stay at the Rees. I loved my four night stay and do keep up the great level of service. Your housekeeping team was exemplary.
I will be returning to Queenstown in February 2019 (perhaps also earlier) with my English friends whom I have persuaded must visit Queenstown during their brief stay in Auckland. 
The dates that I am looking at for three nights is 
In:   13 February 2019
Out: 16 February 2019  
Do you have a lakeview two bedroom apartment with two bathrooms please? Or a three bedroom with two bathrooms if not?
All price dependant of course!

Best regards
Jane 4/18

We just would like to let you know that when my partner lost his passport, your staff were fantastic in helping us out and we are very appreciative. Although we didn’t recover the passport, we made it back to australia ok.

Thanks again
Melanie 3/18

Thank you for your email of 30th March . We did have a very good stay with you & enjoyed beautiful Queenstown - just wish we had longer ! 
The only gripe I have is that our room within the apartment was so small we had to place one of our<

Hi,
Just like to say we had a great time and your staff are fantastic!
Special thanks to the Concierge who sorted out our hire car problems on Sunday - he’s a star !

Kind regards
Peter Knowles 11/17

We would like to thank you for our wonderful time spent at the Rees
Your staff are fantastic always polite, friendly and willing to help, the apartment was beautiful with fantastic views it was more than expected,
we could not have been happier
We will highly recommend our friends stay at the Rees

Thank you again
Regards
Jenny Mills 11/17

Thank you. We will certainly recommend your beautiful property to our friends. We had a wonderful stay.

Mary Horngren 11/17

Great accommodation, beautiful design 3 beds.... only defect we can only see roof of front units n beautiful mountain view but not the lake ... if the architect lift up the level of this row by another 10 m, then it is perfect or to up grade us to Premiun room with view ...

Chua Hock Chin 11/17

I received my package from you today. My jewellery I left in the room has arrived safely back to me.
I cannot thank you enough for sending it to me. And a huge thank you to your honest housekeeping people.
We had a lovely stay at your property and I definitely will be regarding you with high esteem and encouraging friends/family to stay with you.

Once again thank you so much
Wendy Winter 11/17

We had a very comfortable stay at The Rees, including an additional 4 nights 6-10 Nov when we shared an apartment with our friends the Stevensons.
We appreciated the assistance of all the staff, with Euan especially being a great help in organizing things.

Regards
Paul 11/17

I had stayed at your wonderful property when I visited Queenstown on a recce tour prior to a family holiday in NZ.
I am back in India and in the process of booking various hotels for our family tour. It was really disappointing to learn from Booking.com that there are no rooms available at The Rees for the period January 4 – 7.
We are a family of 5 adults and a child aged 10 years. This is to request you to try and accommodate our booing requirement for 6 persons for Jan 4-7.
Look forward to hearing from you soon.

Kind regards,
George John 11/17

I would thank you first for your kind email and I would like to say that is my pleasure to stay at The Rees Queenstown Hotel. As feedback to my time, I spent it there are many advantages and one disadvantage. The advantage is a quick response when the next room disturbs and keep calling me at the midnight and your gift as apologies in the next day. The disadvantage is that I asked the reception one day to post a request to clean my room and this did not happen. Overall, everything else was excellent and I advise my friends to choose The Rees Hotel if they go to Queenstown.

Best Regards,
Abdulaziz Bin Hussain 11/17

Please thank your staff on an outstanding stay at your hotel. It really does make a difference ! Everyone seemed genuinely happy with what they are doing, happy to help the guests, proficient with accomplishing their job. I can go on and on. The rooms were beautiful, clean and bright. The food in the restaurant fabuloud (especially the salmon sushi pirced).

Thank you again .
Marla King, Susan Weissen and Alice Mackay. 11/17

We just had a lovely stay at your fine apartments, just a delight. But, I think I left an entire drawer full of mostly shirts (new some of them) behind. Shows how relaxed we were. Could you please advise if any were found, it was apt 3111. If so, I would much appreciate you posting them to:

James Hutchin 11/17

Hi Jithin, Roman and Mark
Jo (my daughter)
and I just want to say what an awesome evening we had at The Rees Villa Maria Wine Celebration Dinner last week. The room and service was outstanding. The dinner was such fun with tasty, inspiring food and top class wine. As both of us are avid cooks and enjoy a glass or two, it couldn't have got much better.
Thank you for providing the nights accommodation and meal as a prize package through The Dish Magazine that i won.
I will definately recommend your hotel to my friends.
Jithin, please pass this message on to Roman and Mark who we had the pleasure of dealing with and also enjoyed their company at dinner.

Lorraine Knowles 11/17

We had a fabulous time in Queenstown, and thoroughly enjoyed staying at The Rees Hotel , and would be happy to recommend it to our friends .
I have recently posted a very favorable review on TripAdvisor.

Regards
Pauline Rubinstein 11/17

Both Garry and I were very impressed with your Hotel facilities and courteous staff who provided exceptional customer service and more than willing to offer assistance with any enquiry we had.
I will be advising our consultant at Relaxing Holidays of our New Zealand experience and feedback on our hotel stays for their reference. I must say, The Rees is at the top of our list of best hotels we have stayed at in New Zealand, and I have also uploaded my feedback on Trip Advisor (including our True South dining experience).
We will have no hesitation in recommending The Rees to anyone travelling to Queenstown looking for “6-star” service.

Kind regards,
Heather & Garry Bald 11/17

I was really satisfied with my stay at The Rees. And as a matter of fact I am coming back for two nights next friday.

Best Regards Jukka (Mr.) 11/17
Helsinki, Finland

Dear Mark
It was a great treat to be at The Rees again albeit for work although it did not really feel like work. You, your team and the glorious environment conspired to make us feel like we were on holiday.
Thank you also for including us at the special dinner – the food was lovely, the company intriguing and the wines delicious.
Please pass our thanks to Nathan and Roman for attending to everything with exemplary efficiency and great charm.
I hope you are travelling well and we look forward to seeing you again soon.

Very best
Sandy, Gwyneth and Barbara XXX 11/17

Thanks for a delightful stay at the Rees hotel everybody was so warm and friendly especially the bus drivers and the lovely staff at breakfast

Cheers Carmel 11/17

We enjoyed the stay but I did have one issue that I just emailed "reservations@therees.co.nz" about. See below... If you can help to resolve this it would be appreciated.

Thanks,
Rick Stevenson 11/17

To all staff at the Rees just a short note of thanks for the wonderful service over our last two visits in Sept and Oct.What with plane cancelations in Sept. and blizzards in Oct you all looked after us extremely well.
Once again thank you. Also a special thank you to the unit owner Mrs. S Gunn who made our visits possible.

Kind regards,
Tim and Robyn Derrick and also Dght Jacki and grand dght Jess 11/17

 

I really appreciate the opportunity to give you feedback personally.
We could not have LOVED our stay at The Rees more. We found the staff were consistently friendly and went out of their way to talk and help and never once did they seem like they didn’t care or had better things to do.
My partner and I want to make a special mention to Stewart who was driving the transit into town (the bus is a GREAT SYSTEM) for how easy he waste chat to and friendly he was every time we saw him around the hotel during our stay.
We used the gym once during our stay and it was so nice to have that opportunity for a quick workout.
The room and facilities are simply stunning and we ended getting engaged in ours!! So thank you! Haha
We are looking forward to returning to The Rees next time we are in Queenstown and have recommended into many of our friends.
One thing we were wondering was if you would be able to let us know the name and make of the mattresses you have in the Lakeview rooms as it was the comfiest bed we slept in throughout our whole trip.
Thank you again
Please pass on our shout out to Stewart for playing Reggae for us in the bus :)

Shelley and Will Hill 10/17

Just wanted to say also that the free shuttle was super handy and a mega bonus! Made getting into town and back very easy and cheap too.

Sophia Berry Smith 10/17

Thanks!
Thank you! We had a magical time staying with you guys. The place was absolutely stunning.
Only comment - get some slippers in the rooms to go with the bathrobes! ;)

Cheers again,
Sophia & Wade 10/17

Last week we took the trip to Queenstown which we won in your draw and are writing to express our deep appreciation for the way that this way organised . We thoroughly enjoyed ourselves and Nicolette at Domain Thomson looked after us very well and gave us a good summary of the operation and its links to their French counterpart. It was an interesting operation and we very much enjoyed our lunch at Mt. Difficulty.
The Rees was an excellent accommodation choice and in particular the dinner in their restaurant was very well done.
Could you please pass on our thanks to the other parties involved in the sponsorship of this prize.
Kind regards and look forward to dining with you again in the near future.

Laurel and Allan Hawkins 10/17

It is a lovely hotel. One thing that would be useful is to be told when booking if the restaurant is unavailable for the night of a customer stay. They would then know to make alternative arrangements early.

Thanks, Vicky 10/17

It’s a beautiful place, thank you
David Fastuca 10/17

It was great seeing you last week and thanks for the catch-up, always nice seeing you. Shame we couldn’t do dinner.
Richard showed us the residence on Thursday, they look really nice…job well done. I am sure these will be very popular once they are all up and ready.
Hopefully we (or at least me) will get to experience a stay one time 
Thank you for hosting Rodney and I. we truly enjoyed our stay at the Rees and you have a great team there, they all do a great job. Please pass this onto them.
Let us know when you are in Sydney next.

Kind regards,
Lyn Haddad 10/17
Product Manager
Skimax

Magnificent to visit the Rees, thank you for a really pleasant stay,

Many thanks to Mark and the team
Greg Mcallister 10/17

We had an absolutely wonderful time at the Rees. One of our best hotel experiences!
We really appreciated the upgrade we received - it was a fabulous surprise and the view blew us away! The service was great and the shuttle bus into town very convenient. The room service was delicious and well priced. Don't get me started on the cooked breakfasts - yum!!
Our only regret is not being able to book a longer stay!

Thank you,
Mark and Shannon 10/17

Dear Nathan
Sorry for the delay in responding - I had to go to Auckland yesterday for a conference and just got back this afternoon. We were delighted with your service and that of the Rees team - the food was fantastic and there was plenty of it.
Please thank Ben, and the waiting staff Jarrad and the young woman (whose name I can't recall, sorry) - they were all very efficient and extremely pleasant working as a team of professionals. They handled well, my panic when the guests arrived an hour earlier than planned!
All our guests gave very positive feedback about the party - I made sure that the credit was attributed to the Rees team. I will be sure to recommend and use your services again.
Thanks again.
Ps will drop off the mat left behind tomorrow.

Best regards
Vivienne 10/17

We had a fantastic stay and loved the hotel. Thank you for a memorable trip.

William Akers 10/17

Jithin,
Thank you so much!
We had a wonderful stay and appreciated very much!

Inez 10/17

My stay was amazing over the weekend. Your staff ae beautiful all of them. Even when I broke my wrist I was bought up chocolates with a lovely card and more chocolate when I was leaving. I have only ever once before bought a robe from any motel/hotel I have stayed in whilst travelling the world but yours were amazing so I just had to have one. Once again loved and enjoyed your amazing staff and my stay with you and would be very happy to recommend the Rees.

Kind Regards
Pamela Stevenson 10/17

Hi Nathan
Thanks for checking in and hope you are well!
The celebration was absolutely amazing and thank you to you and all the staff at The Rees for helping all of our guests feel so welcome. The dinner at True South was lovely and the pre-dinner drinks in the Penthouse was more than we could have expected.
The card you have on file is my Mother’s card, is it ok if I call through tomorrow with my own card? I’d prefer not to send via email.

Thanks again ,
Josh 10/17

We really enjoyed our stay thanks and hoping to come back next year in Winter.
The room was excellent and the service was great and I will certainly recommend The Rees going forward.
I will contact the team direct when looking to book next year.

Cheers,
Brent Mate 10/17
Business Manager – Modern Trade
Mondelez

Kia ora Nathan,
Apologies for the delay in returning your email, I was away sick yesterday.
All I have heard is positive feedback from people that attended! Everyone was blown away by the hotel, in particular your support, flexibility and attention to detail. They were all very thankful and very impressed 
From me, it was incredibly easy working with you getting everything sorted. I know there were lots of aspects and lots of detail that I covered off but I was very grateful that you answered ALL of my many emails with the level of detail and assurance I needed!
I have no doubt we will come back to The Rees in the future, I just hope that I am on the next trip.
When possible, please send me the final invoice and I will get this through our system as quickly as possible.

Warm regards,
Bailey
Senior Adviser
NZ Police 10/17

We had a wonderful time at The Rees, I have just posted the following review to Tripadvisor. Thank you for the lovely stay.

Kind Regards
Penny 10/17

We loves our stay with the Rees on the 29 & 30th Sept and then back again on the 2-6 Oct.
I did ask that someone check for our Bose Headphone charger which was left in the powerpoint in room 7163 and they advised they would get back to us. But no-one called.
Would you mind checking for this battery. It is black and flat and plugs into the powerpoint like a plug it is not a lead??

Thanks
MArlyn 10/17

I really can't thank you and the staff enough for our fantastic stay at the Rees.
Upon entering we were genuinely welcomed at reception then told we'd been upgraded. This was particularly special as it was our 20th anniversary and our first time back to Queenstown since our honeymoon.
The baggage handler/bell boy was great too and told us everything we needed to know. We asked if we could have a wine bucket bought up and he immediately got it with some nice chocolates on the side. And their was a card inside the room congratulating us.
All this as well as the stunning views made our stay perfect and thank you so much.
We also had a nice meal in the restaurant and breakfast as well and the service was again brilliant, particularly the French waiter from Brittany who was very informed about the wines. Arun too with the foods and surprise at the end of dinner. We also had a young American (I think) waitress for breakfast who might have been quite new and she was really cool. Actually all the staff were great, even the room service people all said hello when we went past them.
You have a great thing going there and we've already recommended you to friends in person and on social media and we will be staying with you when next down your way.

Sincere thanks and hope you all have a great summer.
David and Corinna Cooper 10/17

Dear manager,
It was a pleased experience to stay at rees , staffs are helpful and warm.
What could be do better is the check in time is a bit late , especially for some travellers like us , by pass queens town 1 day or 2 , but want a wonderful hotel for better rest. It would be great if we call earlier in advance you can ready the room at 1 or 2 , instead of 3 o'clock.

Regards,
Ken 10/17

Thanks
It’s a great place to stay and staff all friendly

Kind regards
Shane Hislop 10/17

Sam I spent quite some time raving about how beautiful your hotel is on Trip Advisor, only to be told the form could not be submitted. It would also not allow me to attach any of the fabulous photos I took! I’ll try again some other time, but I hoped this would get through. It was glowing trust me!!!!

Darnelle South 10/17

Your property is simply spectacular. If you would be so kind could you please forward the bill that has been charged to my company card to me.
Have a great day.

Kind Regards
Ciaran Molloy 10/17
Assistant Manager
Eagles Nest

We would like to thank you and your fabulous staff for a wonderful stay at The Rees. Our apartment (and view) was amazing. Every single staff member went above and beyond and the cleaning staff did an amazing job of keeping our apartment spotless. We also had the pleasure of dining at True South one night. The food was fabulous and the lamb the best we have ever tasted. As an ex Travel Agent of 15 years I have been lucky enough to stay in many wonderful hotels around the world and The Rees is up there as one of my all-time favourites. So much so that we are already planning another trip to Queenstown and The Rees next year. We will also be putting a glowing review on Trip Advisor.

Kind regards,
Serena Smith 10/17

As always, everything went well. The staff are excellent, friendly and helpful. The shuttle service is great and the drivers always very helpful.

Jennifer Mckechnie 10/17

Thank you so much. I could not have thanked the girls at reception more when we checked out. We had the most wonderful stay, I will be recommending you to everyone I know, and I told the girls we would never stay anywhere else on our highly anticipated next visit. I checked out a lot of places on line when booking this, and something about you just made me keep coming back to you. I just had a good feeling about you and I was right! Our room was magnificent and I could never get sick of that view. What a glorious place.
Thank you all so much.

Darnelle & Robert South 10/17

Dear Jithin,
We enjoyed our stay with you. We didn't have any concerns.

Regards
Catherine 10/17

Hi
We had a fantastic time and stay at the Rees. The service was excellent and the view was spectacular

Nikora Tutekohi 10/17

We thoroughly enjoyed our stay at The Rees - service was wonderful, attentive and warm, and the space was beautiful and exactly what we needed. We couldn't have asked for more (except maybe a longer stay!).

We can't wait to be back.
Eugene Yeo 9/17

Hi there
We thoroughly enjoyed our stay at The Rees!
We particularly appreciated the friendliness and approachability of all the staff
we encountered.
The only thing that was a little disconcerting was the entry to our unit and the one adjoining.
We were in 207_1. When the neighbours were entering their unit, our front door would 'reverberate'
as if there was someone coming into our unit. Apart from that, everything else was perfection! Maybe the
blinds in the living room were a little revealing....
Thanks again for providing such a comfortable, professional and 'clean' experience!

Kind Regards
Karen and Richard Weston 9/17

We had a lovely stay in your hotel. The location and views were amazing and the service provided was excellent. The housekeeping did a fabulous job of keeping our apartment clean for us. The front reception staff were very attentive and extremely friendly. All in all we had a great time and will be sure to come back and stay again and let any friends know.

Many thanks
Kind regards
Michelle Higgins | Financial Controller 9/17
CustomTec Pty. Ltd.

It was great thanks - and we will certainly recommend it!

Rob 9/17

Good afternoon
We came over to celebrate a friend’s 50th and 12 of us stayed with you for different periods over the week.
I booked the hotel for our group of four staying in room 6021.
We loved the hotel and I will recommend to my boss and her husband and would stay with you again.
The only thing that would be helpful is some storage for the second bathroom. There were four adults staying and we had nowhere to place our bathroom items and used the shelf above the toilet, not ideal.
Either under the sink or perhaps a storage unit on wheels beside the toilet would be great for what it’s worth.
Staff were very helpful and friendly and spoke to us each day to see what we had been up to.

Thank you for your hospitality.
Regards
Janine Maggs 9/17

Hi Guys,
Best hotel ive ever been too….and will definitely be coming back.

Kind regards,
Jackie Schembri 9/17
Senior Purchasing Analyst
Qantas Airways Limited

You should be very proud of all your staff – they are without exception some of the finest, most friendly hosts I’ve ever had the privilege of meeting in all my varied travels (although I may be slightly biased when it comes to Brittany ?)
We will definitely be back and are looking at dates already for early November

Thank you again – it was a lovely relaxed weekend!
Ross Butler 9/17

My Niece & her husband had a wonderful stay & said that they were treated like Royalty, the staff went above & beyond as always & it was a wonderful start to their Honeymoon.
Can’t thanks The Rees team enough, you guys are simply awesome !!!

Thanks again.
Regards

Aaron Smith 9/17
State Manager (NSW)
Advance Industrial Products

Loved every thing and particularly you and all the courteous caring fun staff
our apartment Just perfect

Pete Yarrell 9/17

We are back to Singapore ?
It's been a pleasant stay in your hotel and we enjoyed it very much. The staff at your hotel is very friendly and being helpful. We will definitely recommend our friends to stay at your hotel.
Have a good day ?

Thanks & Regards
Ms Chin 9/17

We had a most enjoyable time at the Rees.It is a great hotel and I have stayed at many around the world.Yes I would not hesitate to recommend Rees to family and friends.

Thanks again
Daryl 9/17

THANK YOU, IT WAS A PLEASURE STAYING AT THE REES HOTEL AND WOULD HIGHLY RECOMMEND IT TO ANYONE COMING TO QUEENSTOWN. I WOULD BE INTERESTED IN ANY FUTURE DEALS OR PACKAGES WITH THE REES HOTEL..IN PARTICULAR THE ROOMS THAT INCLUDE THE KITCHENETTE AND SEPARATE LOUNGE ROOM THAT HAVE A LAKE VIEW.

THANK YOU
Patricia & Mario Perossa 9/17

Hi Nathan
Thank you so much for your message, I Friday morning I left the passport in the safe and I was hoping the passport would be at reception, which it was (fieww). Please send my thanks to your lovely housekeeping staff for returning for me. Everyone at The Rees has been so helpful and friendly which has made our stay with you wonderful, thank you Nathan also for your care and attentiveness to our (many) requests, your assistance is very much appreciated and we look forward to staying with you again in the future.
All the best.

Kind regards
Ladine 9/17
Sanatarium

We had a great time, our third time staying with the Rees.

Kind Regards
Michael 9/17
Michael Clapham B.Bus,Dip.FS,Dip FP, Fellow Tax Institute
Authorised Rep No 1000443
Apex Partners Pty Ltd

The stay was excellent - in fact, we booked again for one night 2 days later. Not only is the hotel itself superb, but the cuisine and service in the restaurant are outstanding. I especially commend Zac's skill as waiter

Bob Gilbert 9/17
Professor Robert G ('Bob') Gilbert (F.A.A.)
University of Queensland,

Dear team of The Rees,
We're the girls who lived in room 7012 on Sep 12, we're sending you guys an email to thank you for offering us an epic stay in your hotel.
Your spectacular service made our day. The rearrangement of our room was efficient and we couldn't be happier with the magnificent view and facilities. Everything in The Rees was beyond perfect and you guys were incredibly supportive and helpful. Huge thanks to Caroline, Stuart, Brittany and Richard, who made our stay extremely delightful.
We'll definitely spread the words to our friends and recommend them to stay with you guys whenever they visit Queenstown. Wishing you all the best and hope to see you again.

Best,
Cheuk-ki and Billy 9/17

Hi there
We really enjoyed out stay. The staff were really friendly and always helpful. We went to the Hilton day spa which was nice but staff were not at the same level as the Rees. Your rooms are superb too. And breakfast was amazing. The best food, and staff again were great. Thanks very much. We are looking forward to our next stay already.

Kind regards,
Brad and Amelia 9/17

Thanks for your email and always a pleasant stay at The Rees with magnificent view and excellent service.
Just a tiny little comment, the mini fridge in Room 7012 is a little bit noisy when the engine was working, especially during the night.
Looking forward to coming back.

Cheers,
Cindy 9/17

Always fantastic at the The Rees
Thanks Jithin

Andrew Brown 9/17
Dealer Principal
Bill Buckle Auto Group & Northern Beaches Jaguar Land Rover

 

Our stay at The Rees was one not to forget. The staff were extremely helpful and friendly. The cleanliness of the room /resort was immaculate , we loved coming home to blinds down after been out for the day making our room feel toastie. We will be back one day. You guys rock.

Jo Dawson 9/17

Good morning!
My wife and I were absolutely excited to be staying at your Hotel! The service, smiles, comfort, cleanliness and views (and snow, snow, snow!) were simply perfect!
Should we be able to afford the luxury again we will be back! This was our first ‘trip’ for 8 years – mostly because of my ‘discomfort’, but the test was passed in that respect.

Thank you again,
Laurie & Jude Stowe (ROOM 601) 9/17

Hello,
The hotel was excellent. We enjoyed our stay and will be back.
A couple of very minor things:

1. The tea is terrible, please get something decent.
2. The shuttle should run every half an hour between 6-10 its only 4 extra trips and it makes it easier to get to and from dinner and means you don’t have to be in the cold.

Regards
Andrew Whitten 9/17

Just a quick note to say thank you very much for having us during our stay in Queenstown.
We loved it!
Loved the room I had during my stay there, very comfortable and awesome view!!
Service was also great and the shuttle van into town was very handy with all the adrenaline junkie things we did.
I'll definitely be coming back to Queenstown again one day and will highly recommend the Rees to others who visit.
FYI: My brother Reece Davenport and his partner Vaninka Clarke also loved their stay.

Thanks again
Dale Davenport 8/17

Appreciate for your hospitality! Hope to see you soon. Thanks.

Regards,
Philip 8/17

I will be happy to add positive comments on Trip Advisor. But that will happen after we get back home to the U.S. end of the first week in September, so please don’t go looking till then. I meant to mention Matthew specifically with whom we had most interaction. He has a wonderful sense of humour and his suggestions were excellent and exact – no embellishments or hype, which we really appreciated.

Thanks again for a great stay.
Warren 8/17

We loved our stay and I have written a review on Trip advisor

Cheers
Claire Downie 8/17

Thank you so much for hosting me in Queenstown and for showing me around the property. It is a beautiful property and I am looking forward to working with you to provide an optimum experience for our mutual clients.

Very best regards,
Brigitte 8/17

To all staff at The Rees Hotel...
Well done to one and all. Our stay, some years ago, was a standout experience during our month long visit to NZ. Your proactive, day-to-day, dedication to exceeding expectation has once again been recognised. I hope (one day) we will have sufficient funds to return and spend longer with you; well done once again!

With kindest of regards,
Stephen Charles Butcher
Bedford, England (UK)

We had a wonderful time at The Rees and wished we were staying longer. We’d like to mention how impressed we were with the versatility of your staff, from front desk reception to concierge duties to bellman, to van driver. Nothing was a problem for your people. With my wife’s accident we asked for extra blankets and icepacks. They were delivered with a smile. And the flowers and sympathy note were a lovely touch. We used the restaurant for dinner and had room service twice. Excellent offerings in all cases. We were even impressed with how clean the parking areas were. And the shuttle service was invaluable.
The only thing we wished had been available (we were in room 4112) was a small desk with a power outlet, somewhere to sit at and use a laptop or write postcards and notes.
A big thankyou to all you staff who served us. They made our stay very enjoyable.

Best regards
Warren Dent 8/17

Hello Team,
Words can't really explain and express my thankfulness fro your excellent setup and everything you did to make this happen in under short notice
This is my 2nd visit to Queenstown, and 1st time with you guys, great facility and environment too, we sure will be enjoying our stay here today and tomorrow,
Thank you again Team Rees!

Best regards
Colin 8/17

Dear Nathan
A very big thank you to you and all the staff at The Rees who contributed to making our stay in Queenstown absolutely perfect!
We really couldn’t have asked for anything better. The hotel itself was perfectly located for all that we had planned, the rooms were amazing and the food & drinks on point!
I’m sure many of us will return to The Rees when in Queenstown again.
I do have one last query to close off with you, as you know we unfortunately could not do the Milford and Cruise as planned and ended up just doing the Glacier landing (wow!!).
As a result the cost for this reduced. Can you please confirm the amount that is to be refunded?

Thank you again
Anne-Marie Micalizzi. EA to the CEO 8/17
Forum

Hi
We thoroughly enjoyed our stay and were very happy with the high standard of the room and particularly grateful for the comprehensive laundry and cooking facilities. Amazing view, friendly and helpful staff.
Only one minor snagging point for room 506 ensuite bathroom. The shower head is attached to a rubber hose which twists and causes the head to point either directly at the shower door or the back wall but never the person having the shower!

Thanks
Mike Barton 8/17

We both had an extremely pleasant stay in Queenstown and really enjoyed our stay at the Rees Hotel. We both commented it is one of the best hotels we have stayed at and we have travelled extensively all over the world.
The only disappointing comment was been told by reception when I contacted them by phone, that we would be unable to watch the Rugby test on Saturday night. I resolved it by going to reception and speaking to a duty manager who then arranged a person to come to our room and resolve the wiring issues to allow us to receive the sport channel. Please do not take this as being a negative issue as resolved quickly.
We would have no hesitation in staying and will definitely book at the Rees Hotel on our next visit by us or my family. Because of the location of the hotel I have not noticed it before being lower than the road.
Thank you once again for allowing us to enjoy your lovely hotel and look forward to seeing you in the not too distance future. Congratulations on the presentation of your hotel and the extremely friendly staff throughout the hotel.

Kind Regards
Alan and Wendy Murray 8/17

Back to reality this morning and what an amazing few days it was in Queenstown.
Mark, it was great to connect again and spend some time with quality people over what was a fabulous dining experience at The Rees. Thank you for providing what was a real highlight of the trip.
From the moment I walked into the lobby, the staff were attentive, smiling and eager to assist. I was impressed with the standard of rooms which Richard gave me a thorough overview on. The ambience of the hotel is certainly a key part of the first impression you experience.
Congratulations on setting a benchmark that I feel would be hard to beat in anywhere in New Zealand.
I look forward to keeping in touch and will be reviewing any future business opportunities that we may be able to discuss together.
Safe travels and look forward to hosting you in Melbourne if you are passing through in the future ( although not sure if my cellar has 3 litre magnums of Surveyor Thomson Pinot !! ).

Kind regards
Peter Harding | Managing Director 8/17
Grand Pacific Tours www.grandpacifictours.com

A huge thank-you for your incredible hospitality both at the Residence and dinner. A truly memorable and very enjoyable evening (Glad I did find my credit card lying on the lobby floor! When I queried how it had gotten then there were just lots of smiles and looks in your direction ?)
When the Residences are all up and running, it’ll give you a great opportunity to extend your product range even further. We get a (growing) number of upper end multi generational and extended family groups and can seea perfect fit for several of the Residences given the “welcome/individual concierge style service” extended that we experienced with Richard). I’ve taken a few images and will update the team.

Kind Regards,
Matt Brady 8/17
Managing Director
Pan Pacific Travel

We had a wonderful stay at the Rees Apartments, it was a beautiful apartment with a glorious outlook.
I would like to provide some feedback.
We were extremely impressed with the housekeeping service. we were on a family holiday and with our 3 sons and our daughter. Our sons were quite messy as we headed out each day and left clothes on their beds. We came home to find the beds not only made beautifully but clothes had been folded and put to one side. It was a lovely touch and on one occasion when I met the some of the housekeeping staff they were warm and friendly.
We were also very impressed with some of the concierge team - Tevan and Nathan were helpful on all occasions, gave great recommendations and gave extra attention to us all to make our stay great.
Bronwen at the front desk was also warm and welcoming and helpful with all the requests I made of her.
I would greatly appreciate you passing on our thanks to these staff members.
On a slightly negative note, we used the shuttle bus into town a lot as we had passed in our hire car at Queenstown. The shuttle buses were often full going into and out of town and because there are 6 people in our family we filled up the bus significantly. We didn't have to wait in town for the second run of the bus but other people did on several occasions and I think this could have been avoided if a bigger bus is used or more buses are running. I really had to think ahead to get us booked on to the bus and thinking ahead is not something I necessarily want to do too much of when on holidays!
Finally, I do want to mention that I was not so impressed with the attitude of one of your staff members - Chelsea. Last Saturday I had several conversations with her as I was organising different members of the family to go into town on different shuttle buses. She was not warm or particularly helpful. Our 17 year old son was quite sick on that day and we had to organise a 1:15pm bus to take him back to the Rees from town. It was not a problem as there was a bus coming into town anyway. However, when I called Chelsea at 1pm to ask if Oscar could return on the bus she chastised me for calling "too late" and "not giving enough notice". I didn't appreciate being "told off" when in fact it didn't appear that I was inconveniencing anybody as a bus was on it's way. I felt her attitude was unnecessary and my interactions with her were really the only sour note of our stay.
Thank you again for the opportunity to let you know how our stay went.

Best wishes,
Megan 8/17

Thank you for email, yes we will recommend The Rees as we had a great stay, and will be back next year..

Best Regards
Mark Ericksen 8/17

Thank you for the email, it was a wonderful experience stay in The Rees.
Could I please ask a copy of our invoice ?

Cheers
Shirley Sun 8/17

Indeed... I want to go back there again!
In the mean time, thank you very much for your hospitality and the team you have there -coming in from many countries- is truly representing global minds with local taste, the air of beautiful Queenstown.

Take care.
Irman Alvian Zahiruddin 8/17

I appricate of your excellent hospitality when I stayed in the Rees last weekend.
It was a wonderful experience for me that I had never ever in Queenstown.
I will highly recommend my clients to have your hotel in Queenstown for their holidays.

Many thanks
have a good day!
WORLDWIDE HOLIDAYS
Chrissy Tang 8/17

We found the Hotel just lovely , staff were very helpful and friendly , our room was immaculate and the beds and pillows fantastic , I will definitely recommend The Rees to our friends , my husband has also given it a huge tick on Trip advisor
Kindest regards
Pam 8/17

I had a wonderful stay and will definitely recommend The Rees. I enjoyed everything about the property and it worked well for a long stay such as mine.

Kind regards
Jennifer Cornwell | NZ UPM | GEMINI | DWTT Productions Limited 8/17

It was a very nice stay. Thank you very much for everything.

Mrs Daval 8/17

Thank you for the message, we had a wonderful stay at the Rees over the past few nights and I wanted to say your staff were exceptional, fantastic service and always with a smile which made the entire stay more enjoyable.
We will be back down very soon as we are about to buy a vineyard near Cromwell and set up our Central Otago cellar door.

Thanks again.
Andrew Bailey 8/17
Managing Director
Misty Cove Wine Group Ltd
Marlborough, New Zealand

I would like to let you know that we thoroughly enjoyed our stay and would definitely come again. What sets yo apart is the terrific service of the concierge. The team were all very accommodating, attentive, organised and helpful. Their local knowledge was great and we definitely got use of their services. Particular mention should go to Stuart, who personally demonstrated all of the qualities listed above and was willing to go the extra mile.
Also noteworthy was your cleaning staff. My husband was sick while we at Queenstown and I asked the cleaning staff for some extra attention. The two staff that attended went above and beyond. I assume their service was out of their normal routine but they were quick, fuss free and ensured that I was totally happy.
The bar and restaurant staff were also very friendly and made us feel very comfortable. Staying in a hotel room meant that we also made good use of the communal lounge area with our travelling companions. They too agree with my glowing review.
If I am totally honest, there was a minor incident at the end of our stay where I heard a shuttle driver speak rudely to a guest that was a mother to a small child that was having a tantrum. Being a mother I am sympathetic to the situation, and the pressure the driver placed on the mother to make the child stop crying was unhelpful and unrealistic. It was a shame to see this as we were leaving - it made me feel uncomfortable and I am sure the mother/guest was embarrassed enough as it was.
In saying this, the shuttle service was excellent and another service we used regularly. For the most part, the drivers were excellent. It was a reliable service and again, one that sets you apart. The bike hire is also another excellent feature, with good quality, well maintained bikes. The rooms and location were excellent - no noise from the road. The carpet looked a little tired/stained in places (so was a little glitch on first impression, walking in to the room), but quickly overcome and I didn't even notice after the first day.
Please pass on our thanks to your team. We would definitely recommend the Rees.

Regards,
Jodi McAlary.8/17

We thoroughly enjoyed our stay with you at The Rees. The staff were all wonderful from the reception to the concierge to the shuttle drivers to the housekeeping. We could not fault the fabulous service we received. I have just posted a high recommendation for your hotel on our Qantas Staff Travel facebook page. I am a flight attendant and will continue to recommend to my fellow staff and passengers. We will definitely be back.

Many thanks,
Suzanne Bell 8/17

Hello,
This is Terry Toaldo (Room 5162). We are checking out shortly.
Could someone please print the attached Qantas Boarding Passes for us?
Thank you so much - and thank you for all your great service during our stay at the Rees. Youve all been wonderful!

Kind regards
Terry 8/17

Hi there,
We loved our stay at The Rees. The Apartment and staff were great.
Just a note on the bedding. We were staying in Room 6041
and the mattress in the lake bedroom either needs turning or replacing.
The ensuite side felt “used” however once I moved to the lake side of the bed it was far
more comfortable.

Regards
Susan Wood 8/17

Thanks for fantastic service and great experience we had. Everything was perfect as we expected.The only thing could be improved is the noise level when entering and exiting by others. In fact our room was next to another with a small foyer sharing between two rooms we were waken up few times late at night and very early in the morning when our neighbor entering/exiting doors.
Also the warm breakfast we tried in two different days could be improved in taste and portion size. We decided not having breakfast on other two days simply because was too expensive for the quality and portion size.

Thanks again and will see you next year!
Nima 8/17

 

Thank you very much for your kind care
We have spent a wonderful time in your lovely hotel.
Wr are actually planning to come again on 11 August 2017 for 2 nights. I would appreciate if you could help me to book a 2 bedroom penthouse 11 to 13 August 2017.

best regards
Abdulmonem A Alhayani 8/17

Abdulmonem Al-Hayani MBBS, DipFMS, PhD, LIFBA
Dean Students Affairs
Professor
Faculty of Medicine,
King Abdul Aziz University
Jeddah, Saudi Arabia

Dear Roman,

It was pleasant to see you again! Thanks so much for your help, we thoroughly enjoyed the stay and would love to come back soon?
See you soon and take care.

Warm regards,
Jason 8/17
Jason Wang
Fund Manager
ICE Angels

Hi Chelsea and team,
Just wanted to give you a huge thanks for my fantastic stay on Saturday. The staff were very friendly and super helpful at all times. Check in was smooth and I love how somebody shows you the room and how things work. The room itself is very nice, modern, clean and the bed super comfortable ?. Also loved all the welcome notes.
Thanks again for everything and I will not hesitate to recommend the Rees to my future clients.
Thank you and wishing you a lovely day,

Danielle van Donge 8/17
FIT Account Manager
Pan Pacific Travel Corporation

Actually the stay was overall good
What i appreciated was the room and the view , the room equipment and amenities , the quality of the food and the service at your restaurant and the overall services provided by the concierge in terms of booking transportation etc...
What i believe could be improved is the size of the bar ( was difficult to find a seat during some hours ) as well as the size of the restaurant which made it difficult to have a booking at a decent time if late booking .

Regards
Thierry Villard 8/17

Good morning
Outstanding stay thank you. I would not hesitate to stay again. I have travelled the world literally, and have never found such genuinely caring and helpful staff.
What would I change? The hotel desperately needs somewhere to warm-up cold ski-muscles after a day on the slopes. A spa/sauna and ice plunge pool would have put the icing on the cake for us.

Cheers and thanks again
Trevor Burton 8/17
McDonald’s Warwick
McDonald’s Stanthorpe

Thank you for the follow up email. Having been in the industry for 25 years and now executive chef with Accor hotel group in Melbourne can I let you know that the staff you have are so friendly and more than willing to go the extra mile and love having a chat and making you feel so special. The simple things have the biggest impact.
Can I mention Daphne, Tevan, Celine, Tabitha, Stuart and the young Scottish guy (porter) I can't recall he's name. Euan?
They all need to be praised as we found it to be an expensive place but these staff made it awesome. Hard to find great people and you have plenty.
Well done & congratulations
Like you to pass on my praise as they deserve it

Kind Regards
Trent Whelan 7/17

Thank you so much for having us stay at The Rees last week.
Our group had such a wonderful time and enjoyed our stay with you.
The accommodation was absolutely stunning and our 2 bedroom lake room apartment was fantastic!
The rooms had everything that we needed and more! The laundry was also a big surprise.
Room service and daily cleaning and turn down service was wonderful.
The Patagonian chocolates on the pillows each night were also delicious ?
This was my second stay at The Rees and I will definitely be back again.

Alisha de Graaf 7/17
CLIENT SERVICE DIRECTOR

It was our second year back at The Rees and were so pleased with our stay. The entire staff team was kind and friendly and we were always made to feel so welcome.
Our few family members are travelling to Queenstown in January and were planning on staying at The Rees. I will mention for them to book directly through The Rees.
We look forward to booking our next holiday in 2018 with you guys as well. Thanks!

Sincerely,
Sarah Torrance (Wallace) 7/17

A great stay thank you x

Kind Regards
Marie Norton 7/17
Territory Manager Vic SE and Tas
Laerdal Australia

We had a great single night stay with you, particularly comfortable and warm after being out snow camping. Just a note about our room (616-2), the shower leaks onto the bathroom floor and leaves a pool around the toilet, we had to use all the towels to mop it up, may need something on the bottom of the shower door or some extra linen provided. We were very careful making sure the door was in the right position but it didn't help. Breakfast was very cluttered and hectic for the small room.
But overall our stay was lovely and dinner was
delish!

Ta
Rosie 7/17

Roman

I just wanted to thank you for the hospitality you and your team have shown us. We really appreciate it! The room is just lovely. Everything it just perfect.
Many thanks again. It's going to be a great week!

Marty 7/17
Magic Memories

Missed you again !
We had a nice stay, I left some magazines for you. As you can see they are promoting the South Pacific Islands to the trade, so quite different to Queenstown.
I want to compliment your fabulous staff, they were all very very good at their jobs. I was especially impressed with a man who helped with our bags and drove us to town a couple of times, I think he was from the Phillipines and his name started with T…… hopefully that narrows it down for you.

Thanks again Mark, all the best.
Cheers
Fran 7/17

We thoroughly enjoyed our recent stay at The Rees Hotel and will definitely recommend it to our friends and family.
Unfortunately I mislaid a pair of cashmere bedsocks during my stay in room 506 - I imagine they may have been wrapped up in the bedlinen at some stage. Could you please check if these have turned up anywhere in your lost property?

Thanks
Sarah 7/17

Thank you very much for a great week at the Rees.
My husband and I appreciated your efforts to put us as far away as possible from the building works. To be honest we heard very little and we found our apartment and the Rees hotel a must gratifying experience.
I will be putting a review up on Booking.com and thank you again for a wonderful stay.

Kind regards
Judith Lee 7/17

We had a wonderful stay at the Rees hotel. Our room was great, the staff were great. Our only feedback was the limited menu and value for money in the restaurant. We would of eaten there more if you had more options and offered some better value for money meals. Eg. Happy to pay $40 for a main, but we were still hungry after. Also not every night you want a fine dining meal, so some more filling options around the $25 -$30 mark.

Larnie 7/17

Thanks for having us. Lovely room – only downside to the stay was the breakfast we had in the restaurant, however we did tell front of desk about it.
Is it possible for you to please email me a receipt for the accommodation and other expenses? I didn’t receive on upon checkout.

Thank you
Kindest,
Julia 7/17

I really have spend unforgettable nights in your hotel,, it was great holiday to me and my family..
Definitely I will comeback agin and I will share my experience in the city and the hotel with all my friends and family.
Thank you again and looking forward to comeback again ..

Regards
Jamal alamri 7/17

Your staff are to be commended. The level of customer service and willingness to assist was the best I have ever experienced across the globe. The reception staff and the concierge was second to none.
I will call out one person in particular on reception - Bronwen - she was just unbelievable and a real gem of an employee. May be I should hire her she was that good!
In terms of suggestions my only thought is that the bar and cafe should be separate from reception if you are doing any renovations at some time. Otherwise it was a spectacular experience.

Kind Regards
The Knappick’s 7/17

Thank you, it was a delightful stay and we felt very well catered for.
The rooms were lovely, the beds very comfortable and the heating and fire were perfect especially with the view of the lake and mountains.
The kitchen was well equipped except for a egg flip/spatular, either metal or silicon.
Our room service food was superb thank you.
Our lamb at the restaurant was too salty and did not taste like a roast, but rather like pickled meat. The artichokes should have been labelled Jerusalem artichokes, but we asked for a salad instead and that was easily replaced.
Despite that issue at the restaurant, we are definitely recommending the Rees to our friends, and I would like to book again.

Thank you
Sarina 7/17

I've just stayed with my family at the Rees and have had an amazing time.
I'm about to do a Trip Advisor review and I wanted to make sure I had a name spelt correctly - the Frenchman working in the dining room this morning (his name starts with G).
If you could please confirm this spelling for me it would be much appreciated!

Thanks,
Leesha 7/17

Hi Nathan, the dinner was superb mate – a great evening & a credit to the Rees Hotel.
Are you able to use the same credit card you used for the deposit?

Cheers,
Steve

Steven Unsworth 7/17
Product Manager – Orthopaedics
Device Technologies

Good morning Jithin
We had a very pleasant stay thank you.Albeit too short as always.
In particular, breakfast was very good & we found the concierge very helpful in booking events.

Kind regards
Huw Thomas BSc FRICS 17/7
Commercial Property Consultancy

We had a great time in Queenstown and loved our stay at the Rees. Your staff were really helpful when needed and the accomodation was to a very high standard. The views from our room were also amazing.
We did ride the Queenstown trail but when I click the link below it says the survey is closed so I cannot complete this unfortunately.

Regards,
Peter Kelly 7/17

Dear staff and management at The Rees,
We have just recently stayed with you under the name of Welton in room 108-1 for two nights.
I would just like to say a huge thank you for making our stay so enjoyable. It was our first time in Queenstown and we will defiantly be back. The hotel is an amazing place where the attention to detail is fantastic. The staff were so helpful and attentive. I would especially like to mention Stuart who looked after us so well. He is a credit to the hotel.
We will be back to stay with you and will be thoroughly recommending The Rees to family and friends.

Regards
Jenny and Victoria 7/17

We love the Rees hotel but I can provide one piece of feedback which may assist.
We struggled to get our transportation to the slopes as a good experience. Whilst your concierge team were able to recommend snowpro and who's service was excellent the transport options were not explained at all.
Having enquired about private transfers and decided against due to the cost I went to get my lift passes. A coach option was available which I took with ski nz. It was a disaster but that's not your issue. I subsequently learnt the taxi costs and that there were alternative coach options.
A simple i pager outlining all transport options to the slopes would be beneficial and enable informed decisions to be made.(including which side of the road to get the bus from!)

Kind regards
Andy Turnbull 7/17
CEO
Sports Hydrant Pty Ltd

Dear Jithin
My friends Robyn and Tim Derrick visited The Rees again with their granddaughter. They said everyone looked after them so well and they had a wonderful time - thank you. In addition their return flight to Brisbane was postponed to the next day due to major fog issues in Brisbane. After 8 hours at Queenstown airport they were exhausted and their granddaughter was not coping well. Once it was confirmed the flight was not going until the next day I rang The Rees and the staff were fantastic. As my apartment was fully booked they found the last double room apartment on Level 1 and everyone looked after them so well. As many people had to sleep at the airport due to a lack of accommodation in Queenstown I (and they) were very grateful.

Thank you once again for a fabulous stay.
Kind regards
Stephanie Gunn 7/17

Many thanks - we had a great stay.

Richard Evans, Principal 7/17
REĂ Consulting

My partner Brent Mckay and myself thoroughly enjoyed our stay at your beautiful Hotel. From the moment we arrived on Tuesday till we left on Friday we were treated with respect from all your friendly staff. Our room was beautiful with the most magnificent view of Lake Wakatipu and The Remarkables, what a pleasure to wake up to that view each morning. The chocolates on our bedside tables each night were much appreciated.
Could you please pass on my thanks to Mark for the birthday card and sweets left for me. To the staff for their friendly attitude and helpfulness at all times. To your chef who I have to say made the most delicious meal I have had the pleasure to eat. Everything was beautifully presented and even though we were late for our meal and in the end the only ones in the restaurant we were never made to feel as if we had to hurry through our meal so they could go home.
The use of your courtesy van made getting in and out of town a pleasure as we did not have to worry about parking and the inevitable drinking and driving on experiencing the lovely restaurants Queenstown has to offer its visitors.
This was my first visit to Queenstown and will definitely not be my last. I will definitely be recommending your hotel to my friends and family.
Thank you again for all your kind hospitality.

Kind Regards
Lynda Sampson 6/17

Our stay was great and the staff were helpful especially Chris who was friendly and chatty and very knowledgeable on the area.
One minor complaint was staff twice asked us to use the tablet to order room service which is fine but there is no kids menu on there. If you could include that would be great.
Thanks for our stay.

Regards,
Nat 6/17

Thanks so much. We had a fantastic time at the Rees!

Best wishes
Ganesh and Ovidia Rajaram 6/17

Hi, Richard,
It is always a pleasant to stay in your hotel.
Thank you so much for preparing the letter for me.

Warm Regards
Sarah Hui Yan 6/17

We had a wonderful stay thank you and will have no problem recommending you to friends.
The standard of fitments and finish on the apartments was first class and your staff were all super friendly and efficient.
The only slightly irksome thing is that despite booking and paying with a credit card in the name of Mr Ashley Wood I have been referred to as Ms Wood in any written Communications including internet log ins throughout my stay. I wouldn't mind but I'm a 6 foot tall 21 stone bearded ex rugby player!

Kindest regards
Ashley Wood (Mr) 6/17

To the manager and team at Rees Hotel,
I just wanted to thank you and your entire team for the warm and friendly welcome to your hotel and to compliment you on the way you guys go about your business. My son and I have only been here for a couple of days but EVERY member of your team in the hotel, irrespective of their roles or duties, have acknowledge us with a warm greeting and smile.
I’m a frequent international business traveller and have never experienced the level of absolutely professional service that is on show here at the Rees - many so call upmarket hotels can take a leaf out of your book. Again, everyone from the front desk at reception, to the guys in the restaurant, to room service and housekeeping - the service is prompt and friend to say the least. There is no pretence, it’s all very genuine.
As a guest we can’t really ask for any more - you guys go above and beyond already.
We will certainly make the Rees a future holiday destination again.
I just wanted to say a simple thank you for making our holiday more enjoyable … that’s all.

Best Personal Regards
Andy Molnar 6/17
Managing Director

My partner Brent Mckay and myself thoroughly enjoyed our stay at your beautiful Hotel. From the moment we arrived on Tuesday till we left on Friday we were treated with respect from all your friendly staff. Our room was beautiful with the most magnificent view of Lake Wakatipu and The Remarkables, what a pleasure to wake up to that view each morning. The chocolates on our bedside tables each night were much appreciated.
Could you please pass on my thanks to Mark for the birthday card and sweets left for me. To the staff for their friendly attitude and helpfulness at all times. To your chef who I have to say made the most delicious meal I have had the pleasure to eat. Everything was beautifully presented and even though we were late for our meal and in the end the only ones in the restaurant we were never made to feel as if we had to hurry through our meal so they could go home.
The use of your courtesy van made getting in and out of town a pleasure as we did not have to worry about parking and the inevitable drinking and driving on experiencing the lovely restaurants Queenstown has to offer its visitors.
This was my first visit to Queenstown and will definitely not be my last. I will definitely be recommending your hotel to my friends and family.
Thank you again for all your kind hospitality.

Kind Regards
Lynda Sampson 6/17

Our stay was great and the staff were helpful especially Chris who was friendly and chatty and very knowledgeable on the area.
One minor complaint was staff twice asked us to use the tablet to order room service which is fine but there is no kids menu on there. If you could include that would be great.
Thanks for our stay.

Regards,
Nat 6/17

Thanks so much. We had a fantastic time at the Rees!

Best wishes
Ganesh and Ovidia Rajaram 6/17

Hi, Richard,
It is always a pleasant to stay in your hotel.
Thank you so much for preparing the letter for me.

Warm Regards
Sarah Hui Yan 6/17

Actually it was a second stay for us at the Rees, the first one was in summer 2015 and we booked the hotel under my wife's name (Aurelia Mulyono).
If I may give you an input, you might want to review the procedure on the shuttle service from town center to the hotel. Since it is based on the first come first serve basis, the driver should always ask the passengers who comes first when he/she sees the passengers will not fit in one go. We had an unpleasant experience last Wednesday at 8.15 pm shuttle, we wait from 8 pm and we were the second group (4 of us). Including the first group there were 9 passengers, however came another 3 passengers and we knew it would not fit in one go. And then came another 6 passengers. But we were not worried because based on our first visit, we assumed the driver would ask who came first. The shuttle came late because of police inspection near the Rees that night, around 8.25. When all passengers from the hotel came down, the group after us (the 3 persons) just cut the queue and jump into the shuttle and left me and my wife to wait for the driver to come back for another 25 minutes in the freezing cold. Actually I was protesting to the driver but my wife held my hand not to make a scene out of it and let it go.

Regards,
Indra 6/17

Good evening!
First of all, the hotel is absolutely gorgeous and we are so happy to be staying here !! Coming out of a caravan after 7 nights and also becoming engaged yesterday, it is just what we need to relax and celebrate :)
If you can, could you please put the balloons in the common area between rooms 305-1 and 305-2 tomorrow morning at around 7:30am?

Thank you !!
Gabi 6/17

Loved it . Top class service , really friendly and helpful staff, great views.
Surprised you don't offer free water in rooms at a top class hotel . Must admit I thought I was booking apartment hotel i.e. With catering facility in room . However stay was great ! Your staff were great esp the girl from Cork Ireland , she deserves a bonus!
So we will tell our friends and we would love to come back as 3 nights was just too little.
All the best , take care , be happy

Best wishes
David West 6/17

Hi Nathan
Thanks for arranging a fantastic trip
That helicopter tour was incredible..perfect day
The staff at the Rees are great hosts, rooms quiet and well appointed
U went well and truly beyond the call of duty to ensure our QT trip was never to be forgotton
As mentioned on Saturday if you and your partner ever decide to venture to NP for a holiday u are welcome to stay

Cheers
Mike Ekdahl 6/17

Yes we enjoyed our stay at The Rees Hotel thoroughly, it was everything we anticipated and enjoyed the facilities, lobby, room service and dinning in the restaurant for Dinner & Breakfast.
As a Travel Agent I will highly recommend your beautiful hotel to my clients.

Thankyou again
Merita Geer 6/17
Davis & James Travel Associates

We had a great time, love the accomodation, friendly staff and food.
We will definitely recommend it.

Thanks
David Handel 6/17

Our stay at The Rees Hotel for our wedding anniversary was amazing with spectacular views of the lake and the Remarkables.
Thank you for the great service and beautiful clean rooms.

Many thanks
Amanda Sharpe 6/17

We had a wonderful stay at the Rees and would stay again.
Your colleagues were extremely helpful, chatty and made you feel like the Rees was our home away form home.
Have a wonderful winter season.

Regards
Kathryn 6/17

We recently stayed at the fabulous Rees in May 2017. We just wanted to praise this wonderful establishment and the top notch staff we encountered. While every single person we came across was amazing we would like to highlight a couple of employees who really stood out for us. The staff made our vacation flawless and remarkable!
Laurent Dugast
Stewart Vallete
Micka McDonald

Thank you so much,
Louis & Nicole Mizner 6/17

We enjoyed our stay, and would have wished to stay longer. Very impressed by friendly, helpful staff and would recommend a stay to friends.

brgds
David James 6/17

Hi Roman,

Many thanks again for your time with organising the Archibald’s group recent stay.
The group had lots of positive feedback about the hotel and said they would highly recommend to friends and colleagues.
Your understanding of cancelling one room and meeting us half way was much appreciated.
I look forward to working with you again in the future.

Warm Regards
Amy Booth 6/17
Holland Clarke & Beatson Ltd

We had a lovely time – thank you. Your resort is lovely – the only comment I would make (if you want my honesty ? ) is that a more comfortable outside table and chair setting would be a lot nicer to sit outside and have a drink. The present one is not the most inviting and comfortable.
The service was impeccable and the shuttle service to the city is a great idea.
Once again, many thanks for a wonderful stay.

Kind regards
Leanne Adams 6/17
Legal Assistant
SURREY CHAMBERS

Flawless experience. Everything was perfect and I will when I get home put our experience on TripAdvisor

Regards
Mike 2/17

My wife and I have nothing negative to say about our stay at the Rees. The staff and facilities were some of the best we have stayed at and the service at the restaurant was as good as any we have had at any restaurant.
Please extend our thanks to your team for our enjoyable stay.

Cheers,
Chris 5/17

We loved our stay with you. the hotel is excellent. Thank you for all the fine service.

Bob Inman and Margaret Lampe 5/17

Your personnel's service was amazing and we loved everything about hotel including the shuttle into town down to the little chocolates before bed. The views were incredible from the room and the fire made it a perfect way to wind down.

Regards,
Adam Roshan 5/17

Thank you - everything was absolutely perfect during our beautiful stay

Michelle & Reilly 5/17

Our stay in your hotel was nice, but would have been a lot more comfortable, if there had been a table and chair in the room.

Cheers,
Amber Sicha 5/17

Dear Venkatesh, greetings from Brazil.
I had such a lovely time back to Queenstown, and The Rees definitely was one of the main responsible for that.
Also thanks for the nice amenities for my friends, would it be extended to all Teresa Perez's clients?
I'm copying in this e-mail Andressa, the product analyst responsible for New Zealand destination and Flavio Correa, our products coordinator, we all be more than glad to receive all the infos about The Rees.

My best regards.
Sergio Kiyoshi Tamada 5/17

Thank you all for the welcome and the reception.
This time, I've ever eat the most delicious breakfast.
Thanks again from for your support.

Best Regards.
Dido 5/17

We had a lovely stay at the Rees Hotel and a beautiful meal in the restaurant. The service was outstanding, thank you
Might I suggest in future that when a ‘REES’ stays in the hotel, a little chocolate or similar to say welcome, nothing extravagant but it is fun to recognise.

Thanks
Caddie 5/17

As an ex owner it was great to see that the standards are as high as ever. We enjoyed our stay. The only feedback I would give (and I did give it to the person that checked us out) was that on the final night we had rooms service. I ordered the salmon and Chris order the chicken curry. The were both very dry and we had to throw the chicken curry away as it was dry and no sauce. If you are going to supply room service me advice is to choose simple menu that does not dry out. we were very disappointed.
On saying that the rest of the stay was fabulous.

Kind Regards
Sue Gleave - Marketing 5/17

I’m in Argentina Again!

Thank you very much for all.
The room and the dinner were incredible.
The hotel has a very good lake view and staff is so firendly.

Nice to meet you
Best regards,
Flor 5/17

 

Hi from the Campbell’s
We had a fabulous time at the Rees, the staff were just fantastic making the whole experience one that we will remember far a long time. Bronwen( hope I got the spelling correct) at reception was a standout, from the moment we walked into the Rees she was there with a beautiful smile and a warm welcome just set us up for a great holiday in Queenstown.
The only disappointment, if I can call it that, was our experience at the restaurant on the Thursday night. We had booked in on the Tuesday and were looking forward to enjoying the experience, unfortunately on being seated we were advised that both the Bluff oysters and the Wagyu steak were off the menu because a table of guests had pre booked the restaurant stock of both menu items. Not happy about that we were looking forward to the Bluff oysters as the perfect start to our meal I found it difficult to accept the outage since I imagine we were all booked in well in advance , however we both enjoyed the high quality of the food we had on the evening.
We have been spreading the word about the fabulous Rees hotel and our great experience in Queenstown

Regs Ken and Mary Campbell 5/17

We enjoyed our stay so much and honestly could not fault a thing. We definitely hope to return to Queenstown one day and would stay again at the beautiful Rees Hotel. We are more than happy to spread the word and hope that we can encourage some friends to visit too!

Kind regards,
Michele Lightfoot 5/17

I would like to on behalf of the queenstown Dinner Club thank you for Hosting us for Dinner on the 1st May.
The staff were so friendly gave us a warm welcome and looked after us so well and the meal was just a
wonderful experience of magnificent food enjoyed by all members.

Regards
Ella 5/17

Hi Nathan,
I hope you have managed to recover from our stay last week. I have had excellent comments with regards to last week conference including what a great hotel it was.
Thank you for the massive effort in getting this one organised.
Nathan, I have our heads of catching up tomorrow with regards to the conference. May I please request the invoices for each staff member be sent to me to include in our update.

Thank you and regards,
Sana 5/17
Sana Niceski | Executive Assistant | Plenary Group

Thank u for the mail mr venkatesh . Will certainly be back to queenstown and rees . Have already referred to my friends .
Thank u very much
Gaurang Shah 5/17

It was really nice to stay at Rees. This will be my favourite hotel in Queenstown now onwards. Can you please make sure I am getting same room number for all my future bookings. We really loved our stay at your hotel.
I will definitely recommend to my friends & family.

Regards
Suneet Gupta 5/17

Many thanks for your kind attention, The hotel is very comfortable and the people very supportive I really exceeded my expectations. I will offer the hotel to my passengers

Thank you and best regards
Claudia Amitrano 5/17

Let me start by thanking you again for offering us a discount to stay with your hotel. We had such a lovely stay at The Rees. We have since moved on to our travels in Australia but are still reminiscing about our time in Queenstown.
I took many photos of the hotel & grounds. I will be writing a full post when I return home in a couple weeks time. I will send the link to the post to you when I publish it to my website. I will include in it to mention my website/name for the wine offer. I will also be in touch in the future when we hope to one day return to Queenstown. Thank you so much for everything,

Ruveen Stogryn 5/17
@ruveensreservations

Would definitely share my review on tripadvisor.
The Rees is definitely worth a property to stay @

Regards,
Himanshu Mehta 5/17
Tripadvisor - Www.tripadvisor.in/HimanshuM

We had a fantastic anniversary stay thank you.
Our room was lovely and the staff very helpful. Your concierge also was terrific in helping us plan activities.
We would definitely stay again.

Sarah 5/17

Will certainly be back to queenstown and rees . Have already referred to my friends .
Thank u very much

Gaurang Shah 5/17

Hello Venkatesh
It was really nice to stay at Rees. This will be my favourite hotel in Queenstown now onwards. Can you please make sure I am getting same room number for all my future bookings. We really loved our stay at your hotel.
I will definitely recommend to my friends & family.

Regards
Suneet Gupta 5/17

This is correct. We sincerely appreciate the email confirming the charge. We will certainly recommend The Rees to our friends and business associates.
Queenstown is very beautiful! The Rees was perfect!!

Warm Regards,
Rhonda Hammack 4/17
Director of Government Sales
Kimball Office

Thank you.
Our stay at the Rees was magnificent.
We hope to return as soon as possible.

Regards,
John Devlin 4/17
Partner
LawAust

We had a fabulous time in Queenstown, and thoroughly appreciated our stay at The Rees. Your apartments are well outfitted, contemporary, clean and have absolutely beautiful views. We will most definitely recommend The Rees to anyone we know planning to visit Queenstown, and if we are ever so lucky to find ourselves traveling there again in the future, we would clearly opt to stay at The Rees.

Thank you for a lovely stay!
Susan Ridlen 4/17

Hi Mark,
Just a quick note to say that following our recent visit to The Rees we were absolutely delighted to be on the receiving end of Matt’s concierge service and expertise.
He’s knowledgeable, friendly, always willing to research further if something is less familiar and reliable in delivering everything that we had hoped and expected.
Awesome job!

Cheers
Ashley 4/17

Hi Caroline,
Thank you very much and yes I enjoyed the stay very much.
I insist on charging on my credit card because it is something I must pay for.
Or if you could send me the bank details I can transfer the money to the account of the hotel.

Best regards,
Rasika 4/17

Hi Mr Rose,
I am delighted to advise you that we enjoyed our stay at your hotel.Our room was excellent.
We dined at your Restaurant, had breakfast most mornings and room service once which we enjoyed immensely.
Your staff were excellent, always greeting you with a smile. Vincent (the Englishman) and Musa were the most outstanding staff members.
The only thing that could be improved is the knowledge of restaurants outside the hotel and the activities to do in Queenstown.
The Dart River Wilderness Jet in Glenorchy was the best by far.
We thought Farelli’s and Pier 19 both At Steamer Wharf were great.
Congratulations on having a well run hotel.
Kind Regards,

Brian Cronin 4/17
Brian Cronin Fashion Marketing Pty Ltd

Dear Venkatesh Naga Uppala,
thank you for your email. We enjoyed staying in a two-room apartment at your hotel.
The staff was most helpful and the accommodation very comfortable.
A suggestion for the apartment kitchen: for guests who like to do their own cooking it would be nice to have some oil and vinegar provided as well as salt and pepper.
Also, our apartment had restricted lake views. It would be good to know this in advance.
Access to parking is a bit scary if not used to steep drive ways.

Best regards,
Anna Duncan 4/17

Thank you so much for your swift response. It’s much appreciated. Typical of your excellent service!

With thanks and kind regards,
Pat Wright 4/17

Hi,
It has been a wonderful experience staying at The Rees. The apartment was beautiful and we absolutely loved it. Will definitely return in future. Thanks!

Charis Foo 4/17

Hi Jithin,
Thanks for your email and we sure did have a great stay at The Rees.
Will surely recommend The Rees to our friends and family when and if they do visit Queenstown.

Cheers,
Samir 4/17

Good afternoon
We had a lovely Easter weekend in Queenstown and really enjoyed our stay at the Rees. Your apartment was great, fully equipped and very comfortable; your staff, very friendly and welcoming.
Just two points to note:
1. I was a little disappointed we were unable to check-in and have access to our apartment when we arrived at 3.00 pm
2. I didn't like the Samsung tablet we were supposed to use to access all the information about the hotel; couldn't get it to work properly and prefer the old fashioned compendium with everything at hand; although did access most of what we wanted to know via the TV.
This is my 6th time staying in Queenstown, but the first time at the Rees. I would definitely recommend your hotel/apartments and look forward to visiting again at some point in the future.
Thanks again for a very enjoyable time.

Kind regards
Denise 4/17

Hi
it was our pleasure to stay at The Rees Queenstown
most friendly and helpful staff. hope to stay with you again soon.

kind regards
Frank and Kathryn Scalvenzi 4/17

We had the most wonderful time in Queenstown and in particular thoroughly enjoyed the accommodation at the Rees. Every staff member we encountered provided excellent service which I really valued as a customer.
I will definitely recommend the Rees Hotel to family and friends.
Thanks for making our mini get away such a pleasant experience.

Kind Regards,
Sarah 4/17

We totally enjoyed our stay at the Rees – very comfortable and lovely views and the shuttle bus into town – excellent.

Kind regards
Diana 4/17

 

Jithin,
Thank you and we had a wonderful time in Queenstown. While we didn’t spend much time in the hotel, everything from the concierge to the check-in/out was excellent. Particularly want to complement Euen (at the concierge). His meal suggestions were spot on and he handled all our bookings for the activities very well. I will certainly be a guest at your hotel when we visit Queenstown again.

Best Rgds,
Jim 4/17

Good Afternoon,
We very much enjoyed our visit with the Rees, unfortunately a shorter stay than we had originally planned due to flight issues. We will surely recommend your hotel to any friends visiting your area.
One suggestion for the bathroom would be a magnifying mirror for us older ladies who need better magnification to put on our make-up!

Warm regards,
Sue Lawrence 4/17

We couldn&apos;t say enough good about The Rees. In our opinion it is the best and only place to stay in Queenstown. The room was lovely...spacious, modern and clean, with a gorgeous view. The service from every staff member was outstanding. We really appreciated the shuttle bus to town and help from the concierges. Breakfast in the True South dining room was really good. We also had dinner there and "wow!"...the food and service were 5 star.
The Rees was recommended by our daughter and son in-law. We spent 4 nights there after completing a 5 day cycle of the Otago Central Rail Trail. We also spent 1 night in the Sofitel before our cycle. Although both lovely hotels, The Rees far exceeded the Sofitel. We will definitely be back and would not hesitate to recommend to friends and family.

Thank you,
Donna & Clyde Riches 4/17

Everything about our stay was wonderful. Our view, our room and the staff!! We would definitely stay at one of your establishments again!

Mary Schuneman 4/17

Dear Rees Hotel team
Thanks for the great stay - very much appreciated all the concierge assistance, wonderful accommodation and great food - as yes, have done my Trip Advisor review already.
Have just been advised that my friends the Scroop family from Coogee in Sydney have also booked with you after a recommendation from me - please take care of them as they are a pretty cool family..

Thanks again
Doug Hawkins 4/17
Producer/Director
Lightshine Films P/L

We had a great stay at the Rees and particularly enjoyed the shuttle bus as it made trips into Queenstown much easier. We would be happy to recommend the Rees. Could I please ask that you forward a copy of the invoice to this email address please. I seem to have misplaced it and would just like it for my records. We stayed in room 612 2 and left yesterday 15/4/17.

Many thanks,
Julie 4/17

Hi Richard
I hope you had a good weekend
I wanted to take the time to extend a huge thank you for all the help and service that you extended to our Universal Music Artist group last week. The group were really impressed with The Rees and enjoyed their stay
Of particular note has been the service and professionalism that you have provided. From the very initial inquiry you have been responsive and helpful. Nothing has been too much of a hassle. It is very refreshing to deal with such high levels of professionalism and service
To add to that Universal Music have been hugely impressed and have fed that back to me several times. Andrew McLaughlin is a very experienced Artist Relations Manager at Universal and is very used to deal with all the constant changes and requirements of an artist’s management team and the artist if they are very difficult
From the moment Andrew met you at the airport he let me know how good you were. My response to Andrew was “you just get it” and you are a true hotel professional. It is very rare for Artist Relations Managers to be very complimentary purely as they are dealing with everything last minute
I felt it really important to pass these feedback to you as you have been so great
Thank you so much for looking after our client so well , it has had a big positive impact on the trip to NZ .

Robert Cooper 4/17
Corporate Travel Manager | TAG Australia

I very much enjoyed staying at The Rees. I would like to commend all your staff for their friendly, helpful and courteous manner, with the right amount of confidence and efficiency. I don't know who trains them but they do an amazing job at "pitching it " just right.
Also the salmon on room service is the best room service meal I have ever had. I recommended it to others who agreed.

Kind regards,
Gill Beveridge 4/17

It was a most enjoyable stay at The Rees Hotel during the Plastic Surgeons conference.
Everything about my stay was perfect: lovely room, great meals, fantastic views and of course wonderful friendly staff.

Cheers
Dr Richard Hamilton MD 4/17
Proprietor, Leconfield Wines

The Rees is a wonderful facility in a beautiful setting. We had a wonderful time there and were very comfortable in our rooms. We were particularly well helped by Euan who we commend for his personal and amicable service and professionalism as concierge and driver. We appreciated the shuttle service to and from town. We also liked the airport transfers (from & to). Housekeeping was also well done.
If I may offer any possible point of improvement… twice I slipped (but didn’t fall) stepping into the shower (right after my wife had showered….so the shower floor tiles were already wet.) We stayed in 7021 and the tiles in the floor of the upstairs shower are quite smooth and when wet, quite slippery… I found myself twice lucky to remain standing by catching myself as I stepped onto the wet shower floor. This may be a small concern and possibly not one you can address. It is really the only possible improvement I can readily propose—perhaps a rougher surfaced tile treatment? …or some other way to make the footing safer in the upstairs shower (that was the only one I used). We were completely satisfied and will highly recommend the Rees. If life ever blesses us with another trip to Queenstown, we will be staying at the Rees.

Sincerely—Thank you,
Ken Stegall 4/17

Hi Caroline,
Yes those charges are ours. We had a wonderful stay at your hotel, can't wait to come and enjoy the hotel and Queenstown again.

Kind Regards
Victoria 4/17

We had the most amazing stay with you in Queenstown! Our room was beautiful with a view to die for.
Service was at 110%, all very helpful. Especially from the amazing French(?) Lady that served us in the dining room for our dinner on the Tuesday(?) night and also when having our last breakfast on the Thursday morning.

Thank you again,
Fiona & Regan 4/17

Hi,
My name is Zainab and I recently had my wedding at Sasso. I just wanted to express my feelings about the night. At 7 different occasions, 7 different guests commented on how amazing the service by the staff was. The attention and smiling service and friendliness was beyond exceptional and was something that was noted. A French waitress (my apologies for not knowing her name) was mentioned as someone who made people feel cared for and appreciated. This makes a very big difference to any experience so from the bottom of my heart, thank you. The bar staff were fantastic also- again this makes a huge difference and was noted by many. The food was amazing and every single guest commented on it's quality. In fact the whole night was described as 'faultless' by many. I can't thank you enough and if there is anything else I can do to help spread this message let me know. I wanted to send flowers but I don't get back home until the end of the month. I hope this is enough of an appreciative gesture. Thank you again for your amazing, perfect service.

I also want to say that everyone was very happy about the accomodation, the organisation, the service and the views. There was a young gentleman who helped my parents log into the internet (sorry don't know his name!) who my parents kept speaking highly off. They say he was so willing to help and made them feel so listened to. I personally can't speak highly enough about another girl (she works there causally, but also works for the council. Again very rude of me but don't know her name). She was so friendly and helpful and went above and beyond to make us the experience as stress free as possible. The woman who processed our payments yesterday was also very professional and lovely. Her mannerisms towards us as customers was exceptional- it is small things like this that really make a difference. In general, the staff were fantastic and deserve a big thank you. As said above, I would send flowers from home but I don't get there till the end of the month. If there's anything that can be done for the staff or if the message about the amazing service can be spread please let me know.

Zainab Ruda 4/17

Hi all,
Hope you’re well.
I wanted to send a note to say thanks to Richard Anderson and the whole team at The Rees for looking after Iggy Azalea, Stanaj, and myself and Ben Facey last week.
Richard and the team were very professional, friendly, and helpful upon all requests.
I’m looking forward to coming back to Queenstown and The Rees again in the future.

Thanks again,
Andrew McLaughlin | National Artist Relations Director 4/17
Universal Music Australia

Our stay was very nice, accommodations quite pleasant and the staff/service were very good.

Gary Taff 4/17

Our recent stay at the Rees was quite simply the highlight of our holiday. Beautiful setting, fabulous apartment and staff who are an example of what hospitality should be.
My only criticism was the breakfast service when the restaurant was busy. The chef seemed to struggle to cope with hot food orders taking 20 to 30 minutes to arrive and on each occasion was inexplicably luke warm at best. On our last day, the restaurant was quiet and with 2 chefs in attendance all was well.
Thank you all for an experience we will treasure for years to come.

Grateful thanks
David Hogg 4/17

Not sure who to send this to but thought it needed to be sent. Tonight my wife and I had dinner in True South.
Can I say the food was magnificent!!!!
But unfortunately the service was ordinary! If it wasn't for Kevin I'm not sure we would have stayed.
He literally ran the restaurant on his own and had to look after more than he should have.
He, on many occasions, had to cover for other staff, even when we could not get a drink.
Kevin was fantastic, And as I said earlier so was the food.
Thought you could pass this onto the right people.
And again you have been amazing all week and very professional!!!

Thanks
Tony Barron 4/17

We had a wonderful stay. The accommodations were very nice, the bathrooms well supplied and the kitchen serviceable. The view and the walk to the lake, with ducks, was great. The staff was wonderful and very helpful. Only suggestion is that It would be nice if the shuttle ran more frequently.

Joan Ebert Rothermel 3/17
Klein Zelman Rothermel LLP

I received very positive feedback from all attendees regarding the hotel, food, conference, restaurant recommendations (thank you) and the location was amazing, as you well know. So much so, that we may be back next year!...
I also value and thank you for all your assistance in making the arrangements – a very pleasant experience overall.

Have a lovely evening ahead.
Kind regards,
Janice 3/17

Dear manager,
It's a very nice experience to stay in Rees. I will come back again and also recommend my friends to book Rees. Thanks a lot.

Yumin Yeh 3/17

Your hotel is amazing!
We enjoyed every aspect! From the delicious buffet breakfast, where the staff was so friendly and the food of beautiful quality. To the spacious apartment that had the most amazing views. We were thrilled with the cleanliness and facilities on offer in the apartment. We thoroughly enjoyed our stay and wont hesitate to recommend to all who visit queenstown. Thankyou so much!

Natalie Bianchi 3/17

Thank u very much for your sweet service.
I love your accommodation very much and it will be my first choice to suggest them to our clients.

Cathy 3/17

This was our 3rd stay at The Rees and it was amazing as always.
Our dinner at True South was once of the best dinning experiences we've had in the world.
We will never stay anywhere else in Queenstown.

Regards,
Nyome 3/17

We enjoyed our stay at the The Rees very much. Your entire staff were very pleasant to work with and we had a wonderful time. The views from our room were breathtaking.
If we have any friends traveling to Queenstown we would definitely recommend staying at The Rees. Thank you and your staff for a wonderful time.

Cheers,
Valerie & Ron King 3/17

We had a wonderful stay and such a beautiful hotel, better than the Wynn in Las Vegas.
Also thank you for the great service and the shuttle that you offered. We will gladly tell all the people that we know coming to New Zealand to be sure and stay with you.

Thanks again.
Dan Smith 3/17

I had an amazing time in Queenstown in the weekend to celebrate a marriage of one of our workmates.
I thorougly enjoyed the warm welcome and hospitality at The Rees, you obviously picked the best people to greet and be of assistance to your guests. As a New Zealander myself living abroad I must say this was one of the best hotels I've ever stayed at. Everyone works so hard to make sure no guests are standing around wondering what to do next.
All our friends from work who stayed there including our Manager commented on how well they were looked after at your hotel. The shuttle drivers all day long were so great with have a wonderful welcoming smile. Tevan is so funny and even sang to us in the car just overwhelmimg!!!
Thank you hugely to your staff and will definitely stay again at your hotel and even share it with our friends.

Best regards
Lauina 3/17

We thoroughly enjoyed our stay, the apartment was very comfortable, however as advised to your reception this morning, no alcohol or other items were consumed. We actually bought our own wine. We can confirm that on arrival at the apartment, we noticed only one bottle of wine. Please investigate and confirm that we will not be charged for something we did not take.

Regards
Mara Ogilvie 3/17

I really enjoyed my stay with you. My only feedback would be that I was really disappointed with the service when I had a drink in the bar on Thursday evening. It took about 10 minutes to get my gin and tonic (and I had to go and ask twice), the barman was almost rude and had a very arrogant attitude. While there were only two tables of guests, I had to go and ask for water and then food and then again a second drink. My second drink was a margarita which was undrinkable. When I mentioned this to the barman when I paid (he’d noticed I hadn’t drunk it) his response was, “everyone has different tastes”. A real shame considering how expensive the cocktail was.
It would have been nice to have had some better service as he wasn’t doing anything else, and that hour spent in the bar really left a sour taste regarding my experience of your hotel.
It was a shame that the customer service was lacking in the bar, whereas everyone else was a pleasure to interact with.
Also, you may like to look at resurfacing the bedside tables in 7163, as they are getting a little old.
But otherwise I really enjoyed my stay - thank you.

Brydie Canham 3/17
Publisher | B Media Ltd

We had a wonderful stay at the Rees. We would definitely stay again and will recommend to our friends.
The only thing I would do to improve the room would be to add a mirror in each bedroom. A little thing but important when 4 people are getting ready for the day.
Hope to come back again some day!!

Richard Pegg 3/17

The Rees Apartment Hotel was the best place we stayed in during our tour of Singapore, Australia, New Zealand and Hong Kong, and we stayed in 18 different places. We upgraded to an apartment room and the standard of the room plus the quality and attention to detail of the fittings was exceptional. Unfortunately as we live in England I don’t think that we shall be returning to Queenstown, but we shall recommend your establishment to any of our friends who will be visiting New Zealand.

Regards,
Jeff & Ruth Brown 3/17

Our client is very much impressed with the service which your hotel as offered.
So we are thankful for the same as we have received positive response from the client, we would like to promote your hotel.
So for promotion activity we will required best available rate as compared to other source.

Thanking you.
Regards,
Vaibhav Shetty 3/17
Akbar Travels Online

We had a great and wonderful time at your hotel. The staff was very helpful, accommodating, respectful and kind. The rooms were very comfortable and the shower was great in comparison to other hotels we stayed at in NZ. We highly recommend your hotel for anyone to stay while visiting Queenstown.

Claudia and Alex Hantel 3/17

We found the Rees to be a very comfortable and well equipped apartment with great views across the lake and the employees were both helpful and pleasant.
I would make the following observations:-
1. The cupboards in the kitchen above the work surface were ergonomically poor. At least two of them were in the wrong place. When one opens a cupboard it should enable you to reach in to the cupboard as the opening is exposed. In room 313 when opening at least two of the doors one had to reach find the door to gain access. This is likely to cause strain and make it more probably that things will be dropped on taking them out.
A small thing but glaringly obvious if you use them.
2. Neither of the sharp knives were really sharp.

Regards
Francis I Walsh 3/17

Thank you so much for your response. I greatly appreciate it.
Yes, we will definitely be recommending The Rees to others as we certainly loved so much about your beautiful hotel.
I wanted to make sure that I personally commend The Rees on the truly gracious, warm, friendly greetings from all of your front desk staff and servers in your dining area/bar whenever we came into contact with them.
I appreciate you taking the time to respond to me and for listening to my concerns.
Thank you for looking for my misplaced jewelry pouch. I will have to be less careless in future.

Warmest Regards
Tracy Falkson 3/17

Great facility. Wonderful staff. I would recommend you to anyone who is looking for a first class accommodation and staff who are willing to go out of their way to make your visit an exceptional one

Mike Horn 2/17

We LOVED our stay at the Rees Apartments.
And had dinner twice at True South - Laurant (Larry) is a superb waiter/sommeliere.
The concierge was very helpful and knowledgeable.
We will definitely recomkmend The Rees to friends.

Aviva Pinto 2/17

Hello
We really enjoyed our time at The Rees and cant really think of anything I would improve.

Regards
Sandra 2/17

We had a wonderful stay at the hotel, thank you. The incredibly helpful and friendly staff was a stand-out and the place was incredibly comfortable and relaxing with, of course, amazing views/location. In fact, I have never slept so well!
The only very minor hitches were with the new tablet system that you are trialling. We used it to order room service and, 1. it would have been nice to get a confirmation that our order had gone through as it wasn’t entirely clear that it had worked; 2. we ordered popcorn at one stage and got popcorn shrimp, instead (this wasn’t a problem, by the way, and handled very well by staff); 3. it would have been nice to have images of the meals accompanying the description. As I said, very minor - just providing this feedback so you can make it even better.
Thank you again for the follow-up, and we would definitely look at staying here again.

Kind regards
Cherie Hart 2/17

I would just like to say how fantastic Vincent was. We simply mentioned to him in passing that we were gutted the forecast wasn't looking great for our trip to Milford Sound, and within the space of a few hours, he'd completely rearranged multiple bookings we had so we could go to Milford on a different day. He managed to do it all without us incurring any charges either.
In the end, we had cloudless skies at Milford Sound and it was absolutely perfect. So please pass on my sincere thanks to him, he is an asset to your hotel.
Our stay overall was very lovely and I'd certainly come back if I'm ever in Queenstown again

Many thanks
Charlotte 2/17

My wife and I had a great time at The Rees. It really contributed to our fabulous time and wanting to return to Queenstown. The staff, the service, the cleanliness of the rooms and the overall place was top notch.
With special mention to Matthew the Conciege who was of tremendous help, patience, mannerism and knowledge was second to none. Every recommendation he advised was superb. He should be recognised for his efforts. Great asset.
The other feedback which I could give is to possible have AC in the rooms and not just heating. However, this would not stop us from returning to The Rees but would help on a warm day as the days we experienced.

Regards
David Yassa 2/17
Barone Pharmacy

My guests all enjoyed their stay at the Rees very much. They all commented it was an excellent place to stay for the last three days of their NZ tour. My only constructive criticism is regarding the flat whites served on two of the three mornings I was there. Far too strong and bitter - only on day three after I gave this feedback was I served a flatwhite that was acceptable. NZ has a strong coffee culture and my guests enjoyed flat whites all over NZ, but many commented that the flat whites at The Rees were not up to scratch. A simple fix for you I imagine - a little more training for those making them. Otherwise everything was excellent and I'll be bringing more groups back.

Thanks so much!
Debbie Clarke 2/17
Founder, Director
New Zealand Awaits

We stayed at your hotel at the end of Dec beginning of Jan this year.
I just wanted to write to say it was a fantastic experience. Aside from the magnificent location and stunning views the entire staff were extremely helpful, courteous and responsive.

It was one of the best stays in a hotel I have ever had and I travel a lot for work.
Hope to stay again in the future.

Best wishes.
Tyler Wendleken 2/17

I don't know enough complimentary word to express my delight. Your hotel is a fine 5 star hotel, WiFi should be free but all else lovely.
I have eaten most of my meals here and found that I and my friends were very pleased. Your staff members Navjeeet and Arun were most helpful.
I had a problem with the use of the tub and heater. I was sent a gentlemen named Donn. I would be pleased if he had good manner and knew his job well enough to do to quickly. He surpassed those requirements. He was helpful.
Now to the stars of my story<stay>Daphne, and Sam the Duty manager were great I was cursed with a few problems. It is
expected that I get good service and that problems or resolved quickly. Even if the problems or not of the hotels making you/they are here to serve. I am only writing to mention these staff member because they were exceptional. They created an atmosphere of humor and good cheer. I was laughing and glad that I reason to consult with them.
Nice stay ( I was with Women on a Roll)

Sincerely,
Judith Oehmen 713-3 2/17

I am happy to say that our stay at the Rees was absolutely amazing. Probably normally outside what we would pay, but everything was top notch. The apartment was outfitted to extraordinary detail, and when we stayed there, we didn't at any point wish for something that wasn't there which does happen in so many places, even when described as luxury.
The views were AMAZING. The half hour walk into Queenstown perfectly acceptable, and when we wanted to do a more challenging walk (Ben Lomond) the shuttle was there to get us to the town centre.
If we ever return, we will be sure to look at Rees, and will be happy to recommend to our family and friends.
I would be happy to contact Rees direct should we return to Queenstown, as I am sure we will, not being very far away in Aus.

Regards
Chris Estcourt 2/17

Apart from the first morning with a hick up regarding our breakfast arrangements our stay was enjoyable.
I was disappointed on checking out about the surcharge for paying by credit card. Whilst in New Zealand we stayed in a lot of other accommodation and Rees (which was probably the largest of the hotels we stayed in) was the only hotel that charged a percentage for paying by credit card. This on top of the accommodation could be quite a substantial amount depending on your stay. Whilst your reception staff tried to state that other accommodation already include this kind of fee within their pricing, I really do find that very hard to believe.
I am sure a lot of overseas travellers like myself wish to pay by credit card. I myself paid by credit card as the exchange rate offered on this card is the most competitive rate I am able to get whilst abroad, but maybe in this instance it was not the best once I had taken into account your surcharge.
I would be reluctant to recommend the Rees to family and friends on this basis or if so make sure that they are well aware of the additional cost which could make their stay more expensive than anticipated.
I feel sure that my above comments will not make any difference, but you did ask for feedback.
Many thanks

Paula Trotter 3/17

Just wanted to say a massive thank you to you and your team for the unbelievable and very memorable stay at the Rees.
We have stayed at nice places before but never with such great service.
We have nothing but fantastic recommendations about our stay.
Our wedding was made what it was because of your teams fantastic efforts to go above and beyond. Please give them our gratitude from us. We hope to stay again in the future!

Warmest regards
Thank you for the great memories.
Tom & Sophie Jones.2/17

Hello there,
I was a guest at your hotel at the weekend and absolutely loved staying with you. Your room and view was superb!
I live in Invercargill and would like to know if you have specific times when you offer hot deals on your room rates as would love to return sometime.

Many thanks
Tania 2/17

Thanks, Nathan. Yes, we're still traveling; in Punakaiki tonight heading to Awaroa Lodge tomorrow.
Thanks again for everything. I really appreciated you booking us in the 4th floor rooms, as we requested.

Best Regards, Jim 2/17

We enjoyed our stay very much. The accommodations were most comfortable and yet your staff were very helpful and pleasant. Especially the hostess at the breakfast room was always smiling and happy and that helps get the day started in a very pleasant way.

Thanks again,
Bruce Male 2/17
Room 5011

We had a great time. Loved the property and the staff. In particular pass on our thanks and best feedback to Navjit(?). She connects in a magical and humorous way without ever being over familiar. Her memory was outstanding and I would come to the restaurant again just to see her! Loved the apartment and the view albeit the builders early a.m. disco was not optional! The reception staff were also exceptional so please pass on our thanks there as well. I can't remember their names but each and every one was a credit to the Rees.

See you again soon.
Rob and Family 2/17

Our stay with you was a very good experience in most ways, the only down side was having to walk through the car park to get to our room from reception,otherwise very good.

Alan Swales 2/17

We had a lovely stay at your hotel. I would only ask that you make some electrical outlets free on the desk in the room. There was a great desk that I could have used to set up my computer but there was no place to plug it in as the plugs were already being used

Thanks so much
Garrow Crowley 2/17

Hi team Rees,
We had a fantastic stay and were so impressed we have rearranged our trip and booked another nights stay on Wednesday this week!
The staff and facilities are brilliant. Vincent was very helpful with our late night check in.
Looking forward to being there on Wednesday.

Cheers,
Julien and Lara 2/17

Can you please pass on my thanks to Mark and the entire team at The Rees, we all had a great time and from the feedback I’ve heard everyone loved the hotel.
The only minor issue was simply that the hotel was so busy and the service experience at breakfast was a bit patchy – to be honest (and having had some experience in hospitality myself years ago), the dining room was the busiest I’ve ever seen so completely understand that overflow needed to go downstairs and staff were stretched. Having said that it didn’t bother me at all, just some of the feedback I heard (I believe our organiser Lauren asked for a refund on 3 breakfasts which was accommodated so service recovery was good, and the 3 that had the poor experience were all alone in the downstairs room without much in the way of service and atmosphere). Our 3 Directors also expressed a little frustration that their room took so long to prepare.
Shout out to Matthew who again provided excellent service. We’ll most certainly be back with the family but not yet sure if we’ll make it this year or next.

Thanks again for another amazing stay at The Rees.
Kindest regards
Ben 2/17

Sam
I just wanted to thank you and your team again for a truly superb stay. All your efforts with my passport were really very much appreciated. It was most definitely a case of going beyond the call of duty. You really helped me out and I am pleased to say I'm back in the uk safely.

Thanks so much
David Morris 2/17
Director
DP9 LTD

We enjoyed our experience in your hotel. The room was very comfortable, well appointed and had a superb view. Staff were friendly and helpful and the shuttle bus was appreciated. Room service was good.
If we were to suggest any improvements it would be for the breakfast arrangements.
The restaurant is small and was frequently busy. Tables were not always re-set fully so on occasion we had to find staff to provide milk and butter. Sometimes items eg fresh fruit were not replenished. The tables are not set with crockery, so that when toast is served to the table, one then has to go and find a plate.
One morning we needed an early start as we were taking the Milford Sound trip. There were no wait staff in evidence and we had to catch the eye of a chef before someone came to check us in.
Nevertheless we would certainly recommend your hotel.

Kind regards
Paul and Sandy Ranson. 2/17

Thanks it was a very pleasant stay and a great hotel very nice clean room spacious good view good restaurant.
For in room fine you should not charge the extra 5 dollars.

Raj Pannu 2/17

Just wanted to write and say what a great stay we had at the Rees this weekend.
Accommodation was lovely.
A big thank you to matt who did a great job organizing our side trips; and a huge thank you to Kevin who did a fabulous wine tour for us. Kevin really was a great guide and our day with him was definitely the highlight of our visit to nz!!!

Many thanks
Debra Walton 2/17
Managing Director, Customer Proposition
Financial & Risk
Thomson Reuters

Hello, absolutely loved your hotel,everything!!

Mr Kochiss 02/17

On behalf of the whole family I think this is one of the best hotel experiences we have had. Very kind and helpful personel! And of course the location helps

Best
Peter Nordkild 02/17

We had a lovely stay at the Rees Hotel. The staff at the check in counter were amazing. There was 1 lady in particular I found very friendly and helpful as I came back a number of times and she seemed to always be there, it was the lady who checked us in, unfortunately I don't remember her name but she was wonderful (blonde lady).
My partner wished me to pass on feedback regarding housekeeping. It seemed because our room was at the end of the level it was either forgotten or not serviced until 4:30-5pm which was inconvenient as we often returned from our outings at this time and in fact on our second last day we returned at this time and wished to take a nap and found housekeeping had just started our room.
Breakfast at the hotel was delicious.

Kindest regards,
Monica 2/17

Hello and Thank You for a wonderful experience at the Rees.
I wanted to take a moment and express how impressed I was with The Rees. The staff are exemplary. I was at once made to feel welcome and cared for. They were willing to help in any way and had some wonderful suggestions on how to spend some time in Queenstown, making the appropriate arrangements as necessary. I was always made to feel no request was too big or too small.
The hotel itself is lovely, sparkling clean and comfortable. I enjoyed the balcony overlooking the lake and the mountains, and the privacy it offered. The linens were wonderful as well. The cleaning staff was courteous and efficient.
I enjoyed several meals at the restaurant “True South”. Again, I experienced outstanding and personal service. I especially enjoyed having Roisin as my waitress. She was efficient, kind, knew the menu and the wines extremely well and offered fabulous suggestions. I had some of the best food I've ever had at True South!!
All the staff, as I expressed earlier were wonderful but in addition to Roisin I would like to mention Vincent, at the bar, and Concierge Matt.

Again, Thank you for a wonderful experience and when I return to Queenstown I will definitely stay at the Rees!!
Jeannie Schulz 1/17

Cannot fault our stay. The room was superb what a great view. The staff ( all the staff) could not do enough for us. We wish we had stayed longer. Would not hesitate to recommend to anyone.

Thanks for a great experience.
Paul and Patricia 1/17

Thank you very much. Great hotel, marvelous location, we enjoyed our stay very much.

Best, E & C Sarry 1/17

The Rees was lovely, we were a little upset by the noise on the first night but we're able to upgrade to an apt on the seventh floor which was amazing. The staff were all very helpful and breakfast lovely. We enjoyed being a little removed from the busy town .

Best Sallyann Smith 1/17

We stayed with The Rees for 4 nights and had a great experience. The attitude of your staff is exemplary and a credit to you all. We would particularly like to mention Fabrizio, Ewan, Vincent, Sam and Llandro(breakfast). We will recommend your hotel to anyone from the UK who is visiting Queenstown and also we will report back to Trailfinders. Thank you for making our holiday special.

Cath and Jon Baines 1/17

best property we’ve stayed at in NZ, thank you

Dan McWilliam
Director
McWilliam Marketing Group

Our stay was terrific (again).
All you staff were amazing, but in particular I would single out Fenna and Nathan for their exceptional service.
In relation to Fenna, we had an issue with a feature of the room not working which was important to us. But she managed and dealt with it promptly and effectively as best as she could, always keeping us informed. I didn't get to thank her - can you please pass on thanks from my wife Nevras and me.
Nathan is so knowledgable, helpful, polite and professional. He is an asset to the concierge team; and one of the reasons I choose the Rees. All his ideas and suggestions were succinctly advised, having carefully listened to our needs, requirements and restrictions. Again, I didn't get to thank him on the last day and would be grateful if you could pass on our thanks.

Shahan 1/17

Another successful fundraiser for the Branches Trust is at an end and I would like to express a big thank you to your amazing front of house team for their willingness to accommodate our requests and being there with a smile and a chat to help pass the time between trips.
We appreciate your assistance and look forward to doing it all again next year.

Many thanks
Vinny McCorkindale 1/17
Branches Trust Trustee

What a difference a room makes. We absolutely loved our Room and the amazing service. We are here until tomorrow afternoon!

Marcee Katz 1/17
VP of Innovation & Opportunity
Chef Works

We very much enjoyed our stay at the Rees and will definitely come back. The staff were all excellent; friendly, knowledgeable, courteous and also had a sense of urgency which is often lacking. The food was also superb, both at True South as well as the Room Service. The apartment we had was extremely comfortable and well laid out.
My only issue was with the shuttle. Too infrequent and inadequate to cater for the number of guests that you have in house. We would have liked to use the shuttle to go to / from the town centre, however, it was never available when we needed it, so we were forced to use taxis. On one instance, there were so many people waiting for the shuttle in town to come back to the Rees that I waited for an hour before giving up and catching a cab.

Regards,
Stephen Murphy 1/17

Many thanks we had a lovely stay and your staff were very friendly and helpful.
I do have to apologise as we accidentally took the room keys with us. I have put them in the post this morning so you will have them later this week.

Kind regards
Scott 1/17

My only comment is that it would have been nice to know that there was Construction work in the hotel. On two of the mornings we got woken up by it. Many hotels have a letter in the room, and some kind of gift or amenity to mitigate any ill feeling.
Otheriwse the stay was excellent.

Best,
Martin Frankenberg 1/17

Hi Team
Dean and I would like to say thank you for another wonderful stay .
Definitely feeling like home away from home after 7 years ! Wow can you believe it's been that long . Sol was 8 months old when we first came here , he is 8 years old in august ...
I must say your team have been absolutely exceptional . I hope our large group have been well behaved and easy to deal with .. no divas in this group that's for sure .
Thank you for locking in the dates for 2018

Mands and Dean
Amanda Holmes-Calvert

We Had a lovely stay at the Rees everyone was so accommodating and our room and the facities are outstanding - Tucker Lyons 1/17

We had a wonderful stay and most of your staff were very friendly and most helpful.
The mattresses on your beds are extremely comfortable and I was wondering if you could please supply the make of them.
Regards
Kathleen McCann 1/17

Good evening.
A few feedbacks
The selection of food on in room dining was innovative and excellent tho could not see a wine list on the iPad order and when ordered the same wine as in the minibar was charged a much higher price
It would be helpful to still have hard copies of how to get movies etc
Brochure indicated only 20 mins walk to Queenstown it is double that
Great view and generous bathroom supplies delightful staff
I do think Queenstown is expensive but did enjoy!

Thx
Louise 1/17

Our family enjoyed our short stay at the Rees. We found the staff exceptionally friendly and helpful.
We did have an issue with our room due to the construction site. We were aware of it before we visited however it there was more noise and for longer periods than we expected. Unfortunately as a result we were not able to enjoy our coffee and/or wine on the balcony!!! (but did appreciate the double glazing )
After a couple of nights I mentioned it to the reception staff and they kindly relocated us to another 2 bedroom unit which was fantastic! So many thanks for that.

kind regards
Tracey Dyer and family 1/17

With regards to feedback we thought it was a lovely Hotel and enjoyed being on the Lake and walking into town with the shuttle bus back. Rooms were very clean and we would definitely stay or recommend

Cheers Lisa and Richard Greedy 1/17

Had a ball - great, helpful staff.
Only suggestion would be that the shuttle bus service should run continuously at night

Leo 1/17

Many thanks for your email and for all of your hospitality there during our stay. Your staff were very welcoming and helpful and the hotel and views were stunning.
We will definitely be recommending your hotel and would stay again if we ever come back.
Also a final thank you for the gift you gave us. It was a lovely touch considering the bad start we had to our holiday.

Thanks,
Geraldine 1/17

I would just like the say the entire staff was beyond kind, helpful and truly made my experience wonderful. Euan, Nathan, Sam (the entire concierge staff) was so nice and took care of everything for me.

Thank you!
Christina Chu 1/17

Happy New Year ! we are back in the USA today. I would say that we thoroughly enjoyed staying with you during the first days of our NZ journey. Thanks for the great service- the food was great, the dinner recommendations at Public Kitchen and Blue Kanoe were excellent. Loved the coffee and wine in the lobby overlooking the lake.

Chip 12/16

I'd like to say we thoroughly enjoyed our stay at The Rees Hotel. Everything was perfect - the staff were very friendly and helpful. The room was lovely and the New Years Eve meal was delicious. It was also lovely to find a New Year gift when we came back to our room after the meal - thank you!
If we ever come back to NZ and Queenstown we would definitely stay at The Rees Hotel.

Many thanks for a truly memorable stay.
Louise & Keith Elliott 12/16

My family and I LOVED the Rees. Our only regret is that we didn't have more days to spend there. Beautiful location, excellent service/staff and perfectly appointed rooms.

I so wish to return.
m. 12/16

Dear Nathan,
I hope that you are well. Happy New Year to you! I just wanted to thank you and all the staff at The Rees for looking after my dad and his partner Catherine so well during their recent stay. They had nothing but great things to say about the place.
If I can be of any further assistance, please do not hesitate to contact me.

Kind regards,
Seamus O'Connor 12/16
Senior Concierge
Sofitel Queenstown Hotel & Spa

Happy new year !
We had a great time in Queenstown and our stay in The Rees was really memorable. Thank you for your good service.
During our stay, my daughter had lost one of her Angry Bird soft toy and we had reported to reception and your laundry department. Not sure if there is any updates? The toy is really precious to my daughter and we hope it can be found.
Awaiting for your reply.

Thanks and Regards
Sabrina 12/16

Recently, my Family and I have had the opportunity to stay at your establishment during our visit to Queenstown. I have nothing but compliments for your staff. Two incidents comes to my mind.
1) We did not get ourselves booked on the shuttle into town. But the driver offered to add another 'run' instead of making us wait for the next hour. Totally awesome.
2) My wife and I were expecting a package from NZ post. There was some confusion as to the signee of the package. Your staff (manager) and her reception assistants spent a lot of time tracking down the delivery of the package. Finally she sent a staff down to our room to check for the safe delivery of the package.
These two incidents tells me that your establishment places the comfort and well-being of the customer at the heart of your service ethos.
I have to declare that I will be staying at the Rees the next time I get back into town. You guys are just awesome and you make us feel at home even though we are away from home.
Please keep up the fantastic work !!! ;-)

Regards,
Eric Chan 12/16

Hi!
My family and I were extremely happy with our stay at The Rees, we wish we could have stayed longer! Staff were lovely and the apartment+view was gorgeous, thank you!

Regards
Cher 12/16

Just submitted a review on Trip Advisor. Thanks for being such great hotel and making our trip wonderful.

Travis McLeod 12/16

I look forward to the grand arrival. Happy new year to you and your team and congratulations on great customer service.
I am looking forward to a future trip to The Rees in Queenstown and am using the possibility of another NZ trip as a recovery incentive.

Again
Regards
Faye 12/16

We have enjoyed our stay with you. Thank you and your team for looking after us while we were there.
We stayed in Room 2062 and Room 2102 during our time in Queenstown. We would like to comment that the door closer for both rooms are heavy and not suitable for less able wheelchair users. The very small bump into the bathroom in Room 2102 is more noticeable and definitely a bit higher compared to Room 2062. While this is not an issue for almost all paraplegics, it is likely to be an issue for a quadriplegic especially when one needs to get into the bathroom in a shower chair.
The above is for your consideration. Thank you again for creating a wonderful place in Queenstown. We wish you a very Happy New Year 2017.

Kind regards
Daniel and Kailee 12/16

We had a small issue when checking in but that was excellently handled by the English receptionist who helped us with check in. She gave us a great follow up and we would recommend your hotel to our friends largely thanks to her help.
Also special thanks goes to the bus driver (the one who moved from England 6months ago). Had a very informative and fun conversation on the way to Queenstown city center with him.
Little note on the room we stayed - we didn't know how to put down the shower curtain in the bathroom - couldn't find the button that worked.

Best,
Yuki 12/16

I had a lovely stay. Thanks again to you and your team, and Merry Christmas!
I think I left my fitbit and the charger in the room. Would you all be kind enough to see if it showed up in your lost and found?

Thanks
Christina 12/16

We had a fantastic stay at the Rees. The accommodations and staff were first class all the way.
We would highly recommend staying at your hotel. Our only regret was we couldn’t stay longer.
All the best.

Travis McLeod 12/16

We enjoyed every minute of our stay at The Rees! First off, the facilities are out of this world. One of the coolest hotels we've ever stayed in. Second, the staff were wonderful. Everyone was so polite and accommodating. Everywhere we went we were met with smiles and delightful service. Bronwyn (probably spelled wrong, sorry) was particularly good. As was Martin, one of our shuttle drivers. The shuttles to and back from downtown were extremely helpful and allowed us easy access to your wonderful city.
Please pass on our thanks and well wishes to all of the staff. On our return to Abu Dhabi I will get online and sing praises to your hotel on Trip Advisor and to our travel agent in the UK.
Thanks again and have a fantastic New Year!

Sincerely,
Tom Greenman 12/16

Hi,

We would like you to know that the cleaning staff and the morning kitchen staff were exceptional. Please pass on the positive feedback to them. Their attention to detail and customer service are impressive.

M Lok 12/16

We loved our stay at Rees. our only complaint is that the master bedroom cant block out all light. appreciate that getting up early is part of the joy of taking in queenstown but we couldnt sleep in on some days as it was far too bright.

Cheers
Shaun 12/16

We had a lovely stay at The Rees in Queenstown and experienced many wonderful things whilst in town.
Thank you for your hospitality.

Kind Regards
Tracie 12/16

Many thanks for the kind hospitality.
I've only got good feedback. It was an amazing place to stay, and as a Queenstown regular, I loved it more than any other place I've stayed at. I will be back for sure.
Small bit of feedback for improvement - the rooms need air conditioning as they get pretty warm even with no heater on.

Thanks so much.
Jake 12/16

We had a very pleasant stay and enjoyed visiting Queenstown and the surrounding areas. It is unlikely that we will return as it is the other side of the world !! But that’s to do with location rather than the hotel.
In terms of comments, we were with you over a weekend and out early on the Friday so we do not have a real sense of what impact the new building noise has on guests on level 4. We understood from Trailfinders that we would be accommodated away from the building works but not so! We also found going through the car park quite a bizarre design feature. Having said all this the room and bathroom were of a high standard and cleaned thoroughly. All your staff were friendly, efficient and approachable – they had excellent customer service skills. If this is a result of your training and supervision, well done.
We appreciated the sweets left as a gift acknowledging our honeymoon but didn’t take them.
Finally we love the Kia birds we bought.
Kind regards
Helena Hart 12/16

I cannot be more pleased with my stay at The Rees. The staff were all so accommodating, the rooms comfortable and the view fantastic. The food was also very good. I will be recommending your hotel to anyone I know travelling to Queenstown.
Many thanks for a lovely stay.

Regards,
Barbara MacLean 12/16

We stayed at the Rees from December 5th to December 10th. This was our 4th stay here and we always enjoy the excellent facilities and the incredibly friendly and helpful staff. Of particular note was a young man named Matt, who was working at the concierge desk when we arrived to check in. Both check-in desks were busy so Matt came over and offered to check us in at his desk, even though his shift had just ended. He was incredibly friendly and helpful, took us to our room and explained all the features of the room. He also double checked our dinner reservation for the Friday night.
My only criticism was with regard to our dinner booking. We had booked the food and beverage package, so a degustation menu was included with our package. However, when we arrived at the restaurant, the staff did not seem to have any idea that this was what we had booked for, and when we went to check out we had been charged for the dinner and wines in addition to the payment for our package. There was no problem in getting this addressed but we did feel that the problem shouldn't have arisen in the first place.
We did like the way all the international staff had little flags on their name badges to show where they were from.
Overall, as usual, we thoroughly enjoyed our stay, and the degustation menu was one of the highlights of our trip.

Regards
Narelle Overton 12/16

Recently my husband and I stayed at the Rees hotel in Queenstown, and it was the best hotel of our trip to New Zealand. Just wanted to say thank you for the stay, and we truly appreciate the hospitality! My husband loved the Patagonia chocolates that were left in the room each night, but for the life of me we can’t figure out what the flavor was. Do you have a standard flavor you receive from them or any thoughts on what it may be!?

Thanks so much!
Michelle Bourgeois 12/16

We enjoyed our stay at the Rees very, very much. The view from our room was beautiful, and the staff very friendly and helpful. Even though construction was going on below us it was not a bother. It was nice to be close to town but not in the center of all the tourist shops. We will definitely come back given the chance to visit beautiful New Zealand again. Could you check with housekeeping to see if I left a black down jacket. We left in a rush early in the morning and I may have forgotten it.

Thanks!
Kathey Kolinger 12/16

Our six day stay at The Rees was excellent and suited our needs perfectly.
Your staff were extremely obliging and helpful. Our room (610-1) was clean, quiet, well-appointed, with convenient car parking and had a great view. Your shuttle service into the town centre was also a nice touch.
The one (and only one) surprise and disappointment was the rejection of my request for a one hour delayed check-out on Saturday (without the $35 charge). Having just spent six nights and approximately $4000 at the Rees, providing some small latitude in the check-out time would have been appreciated and would have been a good business decision by the manager at the time.
Overall, The Rees is a well-run hotel and was a very pleasant place to stay.

Regards……..….Hans Umlauff 11/16

We are back home and enjoyed our stay at the Ree's.
Thank you!

Mrs Calma 11/16

We really enjoyed our stay at REES Hotel. Your team is excellent & extremely helpful.
We will definitely recommend REES to our friends & relatives.

Cheers,
Nitin 12/16

Hi there
First of thank you for providing excellent service and high quality accommodation.
We all enjoyed our stay at the Lees Hotel.
It was a lovely room and atmosphere. I have rated at the booking.com with good review.
Kind Regards,

Yumiko Kawano 12/16
KORU Global Connect
Rotorua New Zealand

We loved our stay at the Rees.
The condo we stayed in was amazing.
Great view and everything else we could ever ask for.

Thanks
Raymond G Strothman 11/16
CPA, ABV, CVA, CFF, CGMA
President Chairman
Strothman and Company

Everything was amazing except one night when I had to wait for my simple order for like 1.5 hours.
Waiting wouldnt have been a problem if I had been kept informed...

To your success and happiness,
Shivi Bhalla 11/16
Founder and CEO
English Wise

Hello! I wanted to let you know that your hotel is truly beautiful and I'll be giving you a five star review on Trip Advisor. My only suggestion is to add accessible plugs in the bedroom so you can plug in and charge your phone overnight and still hear the alarm when it goes off in the morning. Most hotels in the US have lamps on the bedroom end tables that have a plug in the base of them so you can have your cellphone charging right next to the bed.

Loved the fireplace and of course the view!
Tami Wloch 11/16

Good morning,
We had an absolutely amazing stay at The Rees and cannot fault it.
Hotel, location, staff and service were excellent. As were the rooms and cleanliness. If we are ever back in Queenstown, we will be staying there again!

Best regards
Mark and Angela 11/16

We loved our stay at the Rees.
The condo we stayed in was amazing.
Great view and everything else we could ever ask for.

Thanks
Raymond G Strothman 11/16
CPA, ABV, CVA, CFF, CGMA
President Chairman
Strothman and Company

Everything was amazing except one night when I had to wait for my simple order for like 1.5 hours.
Waiting wouldnt have been a problem if I had been kept informed...

To your success and happiness,
Shivi Bhalla 11/16
Founder and CEO
English Wise

Hello! I wanted to let you know that your hotel is truly beautiful and I'll be giving you a five star review on Trip Advisor. My only suggestion is to add accessible plugs in the bedroom so you can plug in and charge your phone overnight and still hear the alarm when it goes off in the morning. Most hotels in the US have lamps on the bedroom end tables that have a plug in the base of them so you can have your cellphone charging right next to the bed.

Loved the fireplace and of course the view!
Tami Wloch 11/16

I think I mentioned that we had a number of comments from our staff about how professional and helpful your team were. The rooms were beautifully presented and the food was excellent. I also appreciate that you were so organised throughout the planning process. I felt very comfortable that everything was taken care of so I could just relax and enjoy the meeting.
We're asking for feedback from our wider team so I'll let you know if anything comes through from that.

Kind regards
Keri Ransfield 11/16
Team Administrator, Commercial
Roche Products (New Zealand) Limited

Our stay was very enjoyable, your staff were very friendly and professional, the apartment was just right for us and the view was awesome.
We look forward to another visit to Queenstown perhaps this time in winter ??

Kind regards
Chris Hull 11/16
MegLar Transport

We loved staying with you at The Rees hotel. The service that we have received was of excellent quality, your restaurant is of top quality and we had a great time.
Thank you very much,

Nely Padial-Collins 11/16
PS - My husband, Lee Collins, agree with me.

The stay was awesome. Thanks for the hospitality and services which you guys have provided to us.
Thanks and definitely looking forward to be back again on our next trip to Queestown.
Have a nice day!

Jimmy Tan 11/16

What an amazing place to stay.
We really enjoyed our time and the service we received. I would like to make special mention to Matthew, his service was awesome, it is people like Matthew that really make you feel welcome!
We will be back,

Cheers
Steve Pyke 11/16
Assistant Branch Manager / Senior Account Executive
ANZIIF, IBANZ

I would just like to say that our stay was wonderful. In addition to the lovely apartment the staff at every level were exemplary and on several occasions really went above and beyond to be helpful.

Regards
Jennifer 11/16

Hi Lou---I just wanted to let you know my wallet was delivered this morning. THANK YOU so much for your help! I will be writing a rave review about The Rees on Trip Advisor and have let my travel agent (also my mom!) and the tour company that booked us with you know how wonderful you have been. I really appreciate the safe and honest handling of my wallet.
I looked on your website for an email address for your manager/boss but couldn't find one so please pass on my heartfelt THANK YOU for everything and kudos to you. Top notch service.

Thanks again--cheers!
Qadra Evans 11/16

Dear Roman
Thank you for all your assistance both prior to and during our stay at the Rees Hotel. You did a fantastic job and made things so much easier for me. It was such a pleasure to work with you and I would highly recommend both yourself and the hotel. We do a formal evaluation with participants and once this is complete I will share the results with you.
Many thanks again for a great event.

Kind Regards
Robyn Bradley 11/16
Managing Director
110 Percent Limited

We had a nice stay, lovely apartments and great friendly helpful staff, especially Nathan!
We biked the trail and visited some fab wineries, great day out !
Thanks, see you next time !

Cheers
Fran McDermott 11/16
ISLAND MEDIA

truly enjoyed our stay and had a good time at The Rees Hotel & Luxury Apartments, Queenstown, NZ.
We are also happy with the Hotel Transport provided to us.

Thank you.
Regards
Kim Chin 11/16
IJM CONSTRUCTION SDN BHD

Appreciate you letting me know. We had a lovely time and everyone loved the hotel.

Lori 11/16
The WineSellar & Brasserie
9550 Waples St. Suite 115
San Diego, CA 92121

We had a great time for eight days - no small thanks to your Hotel and the very friendly staff, from the front desk,
housekeeping ladies to the restaurant staff, the shuttle drivers and the Concierge who arranged all our trips which were superb. New Zealand
Tourism can be proud of you all and the product you offer. However, special compliments to your kitchen staff who served up some very speciadishes, making our stay even more enjoyable.

Kindest regards
Ildy and Peter Turner.11/16

I would like to take this opportunity to thank you both for looking after my close friends Mr and Mrs Alex and Jack Parrington who stayed with you in 26-29 September.
Their stay at The Rees was the highlight of the trip throughout New Zealand. They were very well looked after and loved the room they were provided. They probably loved it a bit too much and didn’t want to leave and explore Queenstown!!!
I know they have told many friends and colleagues about their stay which is always great to get good ‘word of mouth’ referrals.
Thank you so much.

Kind regards,
Stacia Morris
General Manager
Grand Pacific

Thank you to you & the team at The Rees for providing such a welcoming stay for my wife & I.
We really appreciated the service that you guys provided & would recommend The Rees to anyone travelling to Queenstown. The Rees is a first class hotel in every sense.
Queenstown was a first for us but we will definitely coming back to this wonderful part of the world.
We hope to again stay with you soon in the near future

Kind Regards
Brad Muir 11/16
Operations Manager
Hi-Roll Bearings

We had a lovely stay at The Rees and would love to return some day soon. I compliment you on your facilities and lovely staff.
On my travels around NZ I have lost a pair of Birkenstock shoes. They are neutral in colour.
Can you please let me know if they have been found.

Thank you.
Kathy 10/16

We very much enjoyed our stay at The Rees.
You actually exceeded our expectations. Travelling with our mothers as a treat we are very grateful to have been able to relax in such a beautiful apartment.
We see you have a couple of apartments for sale.
We are looking for a two bedroom apartment if you have anything available at the moment.

Kind Regards
Jenny 10/16

Our stay was amazing. My wife and I lead very business lives and this was the perfect “just stop and rest” vacation. I have been to Queenstown several times but loved your hotel.

We will be back.
Regards,
Greg Anderton 10/16
Director | Great Barrier Reef Boat Sales

thank you Adrian loved our stay and looking forward to our next stay in Dec appreciate your great staff too

pete 10/16

I’m a fairly straight forward personality so excuse the bullet point format below
• Attention to detail – Excellent
• Courteous friendly and helpful staff
• Organisation and Service level on every part of our conference was excellent
• Canapes, Thursday nights dinner and overall drinks selection was 5 star
• Saturday nights dinner was 3.5 star (Few reports of cold meals including mine)

Overall “The Rees” and particularly Roman provided a seamless conference experience which made my job as presenter and organiser a lot less stressful.
Big Thumbs up from Continuous Group!

Kind Regards,
Peter Mullions 10/16
General Manager – National
Continuous Group Ltd.

Many thanks for making our stay so enjoyable.All of your staff were most welcoming and extremely helpful.

Regards
Liam/Dolores 10/16

Thank you very much for being so awesome, we had such a massive schedule in Queenstown last week for our Annual Snow Trade Show, without you guys and the atmosphere at the Rees this would not of been so manageable.
Our rooms were a wonderful, relaxing haven away from the chaos, your staff were so welcoming and professional. Honestly we couldn’t make any recommendations to you as requested, the only recommendation would be to ourselves, which is to return more often to your beautiful town and the Rees – you even arranged snow down to lake level (the first for 12 months) especially for us, which was very appropriate as we were there for the Snow Show!
Hope you guys have a successful summer season and we look forward to seeing you again soon.

kind regards
Neil, Emma, Oli and Sarah

Sarah Lichtenstein
Manager
Snow Centre 10/16

The stay with The Rees was fabulous. We loved every bit of our trip to Queenstown and the stay with The Rees was a major contributor to it.
We are very happy with the courtesy and the service of the staff and to choose The Rees for our stay was the right decision. Thank You !

Thanks,
Vishesh 10/16

We thoroughly enjoyed the stay in the apartment for our three night stay and found the staff to be very friendly and helpful.

Regards
Jason Kingma 10/16

We had a lovely evening, please thank your team for the beautiful food and great service.
It was fabulous that you were able to seat us in the formation you did .. the conversation flowed!

Kindest
Chris 10/16

I would just like to say a huge thank you to the staff at The Rees Queenstown for their excellent service during our recent stay, everyone was welcoming, friendly and made you feel at home. Vincent in particular, at the concierge desk was fantastic with his recommendations and made all our bookings seamless.

We woud definitely like to come back and stay and will not hesitate to recommend The Rees to all our friends.

Cheers
Denise Kingham 10/16

Hi
The stay was great and really enjoyed ourselves with the snow and great weather on the Saturday.
Thanks very much

Michael Parton 10/16
Managing Director
Property Services Unlimited

Hello Adrian,
I had a wonderful stay at the Rees, truly beautiful location and your staff were helpful at every moment.

Thanks again.
Gintaras 10/16

Our stay at The Rees was wonderful
The staff were very friendly
House keeping did exceptional job.
Shuttle service was very useful
Issue of concern: The Morning buffet was very limited , it was a very small space and the food items on the spread were already very few compared to any of the hotel's we have stayed so far and even an extra egg was charged, which was very unusual.
Please improve your Breakfast buffet
Other than that, The Rees Hotel is top notch.

Sindhu 10/16

Thank you Adrian. I had a truly excellent experience at The Rees. Your team is wonderful. Cheers!

Laura Tober 10/16
Luxury Travel Designer
Down Under Endeavours

On behalf of my family, we would like to thank you and your amazing staff for such excellent accommodation and service.
From the moment we checked in, through to room service, the transfers to and from town, the room cleaning, the food, the views, the quality of finishes in the room and everything in between….we loved every aspect of our stay at The Rees.
This was our first time in Queenstown and we will definitely be back and we will ONLY stay at The Rees.
I used a travel agent to arrange our trip and when they sent me the original itinerary, they had included accommodation at The Glebe. After researching on the net, I really wanted to stay at The Rees and I asked them to revise the quote to allow for a 3 bedroom Lakeview room at The Rees. They responded back that this type of accommodation was not available for the dates we wanted. Not content to take their word for it, I went online to find out there was in fact a 3 bedroom Lakeview room available and I booked it myself…
I then booked all our activates myself based on me securing the accommodation at The Rees and I thank my lucky stars I did…
Again, we could not faulty a single thing and look forward to coming back in the near future.
Keep up the good work!

Regards,
Peter Nasr 10/16
NASR GROUP PTY LTD

Thank you Adrian. The stay at The Rees is fantastic, and this is certainly one of the best parts of our trip in New Zealand. We would certainly stay again at the Rees if we are coming back to Queenstown.

James Jiang 10/16

We had a wonderful stay at The Rees very helpful staff from airport transfers to suggestions of tours, hire vehicles or restaurants, nothing was to much trouble.
Location was another reason we chose The Rees, close to town, easy parking, peaceful and a magnificent view.
We are already talking of a return trip.

Thank you
Maree Kingi 10/16

Thank you for reaching out. I do have feedback. I will start with this. My wife and I are from the USA. I had traveled quite a lot for business before I retired a little over a year ago. On my bucket list was a trip to Australia to visit several locations, and in New Zealand one item was to take a helicopter ride to the top of Franz Josef Glacier, which we did in the week before we arrived in Queenstown. I had heard a lot about New Zealand in planning my trip and expanded it well beyond the glacier trip. having left New Zealand today, I am responding from Sydney, Australia, I have to say that I am sorry we were leaving New Zealand. A big part os not wanting to leave NZ was the Rees Hotel. In all of my business travels one thing I have tried to do was stay at a Marriott branded hotel. I am a Lifetime Platinum Elite Member with Marriott. I have stayed at a lot of hotels over the years and I can honestly state that few of them offer what The Rees Hotel provided. It started with the check-in experience. I do not often remember the names of people involved in that. I usually show up at a hotel after having traveled a bit during the day, and I am usually not in the best mood after traveling. I have to say that Bronwen, the long woman who handled our check-in, was one of the most pleasant people that I have met while traveling. During the check-in process I did not give that a lot of weight as I assumed it was he job to be pleasant. However...we checked in a little early, and took the shuttle into Queenstown and got back to the hotel in the evening. We decided to go up to the lobby bar and have a cocktail to celebrate the day. Bronwen was at the front desk and recognized us when we got there. I really appreciated this. We were out all day Friday as well and when we went up to the lobby bar again, Bronwen was there. She recognized us by name again, which made the stay a bit more personal. She was in training mode with another staff member, but she asked us about our stay, and she remembered that we were headed to Sydney the next day (today). I hope for the sake of your business that all of your staff is as attentive as Bronwen. You would do well to have her head your trainee program.

All of this, and I have not even mentioned the First Class, 5 Star, accommodations that you offer. You have a beautiful country. You are located in a very beautiful part of the country. And you accommodations outrank anything we have seen in New Zealand and Australia. We are back in Sydney tonight and will be here for five nights. Have already said a dozen times that I wish we had planned more time in New Zealand and maybe to so much in Australia. And I wish we had planned to spend more time at The Rees Hotel. The location there is absolutely beautiful. The staff there made it a memorable experience.

Jeff Nudi 9/16

On behalf of Samantha and myself, I would like to thank everyone for helping make Saturday night so wonderful. Everything was lovely and she was very surprised and happy. We couldn't have asked for anything more and had an amazing night and stay at the hotel.

Thanks again,
Ian 9/16

Thank you for you e mail , an I want to say thank you to all yours stuff who handled with us as family , if I had chance to visit Queenstown again , I won't accept staying in other hotel.

Kind Regards
Mohamed Saeed 9/16

Great service from All the staff
We will return
Thank you

Regards
Rob Haines 9/16

I really love your hôtel! I Will recommend to my family who is traveling there in April.
I loved the 3 bedroom unit.
You are lucky to live in such a great paradise

Thanks
Eric 9/16

I had an absolutely wonderful stay at your hotel. As it happens, not only am I frequent international travel, but I worked in a hotel for 3 years, so I definitely know what to look for, and have high expectations. What I can tell you, and I RARELY say this, the Rees staff met or exceeded my expectations in every area.
Your concierge staff were particular stand outs. Nathan and Euan were FANTASTIC! Euan did loads of research for me very quickly, and also helped me once I arrived. Nathan entertained every question and request with such professionalism…when my first attempt to get out on the heli trip did not work out, he had loads of great suggestions to keep me busy. Navjeet was terrific at breakfast with every detail, the front desk was helpful and courteous ( I know I spoke with many of them including Carolyn and eva..there was another woman I spoke with, maybe Mina?), Bronwyn was great at the bar. Everyone made sure my stay was great.
I also wanted to tell you that my bed was sooo comfortable, the pillows were fantastic, the view outstanding. I loved the pillow menu (though didn’t see it until the last night), great turn down service, heated bathroom floors, loved the bath salts, and the towel warmer. The location is great too---close to down, but enough outside that you can relax, and it’s quiet.
I am not typically prone to using so many superlatives, but you’ve earned it! I apologize for those at the front desk that I didn’t remember names…I remember what a big deal that was when I worked at the front desk of a hotel so many years ago. I hope you pass this on to your GM..they can always use good news! I’ve also passed on my thoughts and the info on to my mom who is a travel agent in the states…

Cheers! Thanks for a fantastic stay!
Kristin 9/16

Thanks again for all your help with our conference and assisting it’s smooth running. As always the service was outstanding with friendly staff always willing to assist us in any request we had. The accommodations were also pretty great, everyone loved their apartments. Can I also say a big thank you to Nathan who looked after us on a number of accessions (including driving us to our activities) and was quick to help us out with Natalie’s cancelled flight.
Our annual partners dinner is not usually held on the during our conference, however we have all been so busy this year we didn’t get time to organise the dinner earlier. Everyone thought this was our best partners dinner yet. Maria’s service was that of a fine dining restaurant and to be given The Rees head chef for the evening was an unexpected surprise. His stories kept us entertained and added to the experience of each dish. And having our own private room we felt like we were at somebody’s very elaborate dinner party which is just the perfect surrounds for our very intimate group size.
We can’t thanks the Rees enough and everyone is looking forward to returning in the next 3 years when we have our next conference in NZ.
On a business note, Just checking the final in $931.60 so I can put that into the Rees bank account today .

Many thanks,
Felicity Mison 9/16
Finance Manager
CHP Consulting

thank you so much, everything was wonderful
regards,
Dale 9/16

Thanks to the team of The Rees hotel that made our stay happy and comfortable. We are sure that when we return to Queenstown again, we will choose your hotel.
With regards to consuming two bottles of water, we would like to confirm that so please deduct the mentioned amount.

Thànks and Best regards,
Mr Abdulaziz 9/16

Thank you for an enjoyable stay at The Rees Queenstown.
We enjoyed the stay, especially the stunning views!.
Staff were especially friendly and there is little for us to quibble about.
So that we can help to improve the experience for future guests, we provide the following comments that we hope you find helpful. The hotel stay was at the end of our holiday before we returned home and as it was also our 35th wedding anniversary, we had decided to treat ourselves to a luxury hotel experience.
1. The lack of wardrobe space in the front bedroom was disappointing, especially for hanging clothes.
2. Although we requested a space on the shuttle bus at 3pm for the 6pm service, we were told that it was full, as also was the back up bus. It seems inadequate to provide only 2x11 seater buses for guests, as I am sure many guests like to avail of the service to city centre and it is one of the reasons why someone would book a hotel such as yours, out of a central location.
3. We do wish to thank you for your kind gift to us on the occasion of our 35th wedding anniversary. It was a lovely gesture and our daughter was very thoughtful to let you know.

Kind Regards
Edward O'Reilly 9/16

Only feedback i can give you is that mostly everything was perfect, the accommodation, the incredibly helpful and cheerful staff were amazing.
Only thing i could find fault with was the food on offer at breakfast, whilst the prices are on par with other hotels the food choices in the buffet were a bit short.
We will certainly be looking at staying at the Rees when we next visit Queenstown.

Thank you for making our stay so enjoyable (that and the wonderful weather you put on for us).
Beatrice 9/16

Here's some feedback for you: it was fantastic!
We found the staff at The Rees absolutely delightful, friendly and helpful and the accommodation (and views) first class.
Thanks for having us and we look forward to booking with you again soon.

Regards,
Geoff Owen 9/16

We would just like to thank you and all the staff at Rees for making our stay at your beautiful hotel such a delight. Nothing was too much trouble and everyone was so kind and friendly. Queenstown is a place you never want to leave and in our opinion there will be only one place to stay if we are lucky enough to visit again!!
Heaven in paradise!!
The automatic log fire was a God send after an exhausting day snow boarding.
The apartment was beautifully set out with everything we needed to relax and enjoy the stunning views.
Such comfortable beds and lush underfloor heating.
Even the weather was perfect!!
Thanks for a wonderful stay

Kind regards
Sue, Ryan & Jodi McAllister 9/16
Northampton, England

I want you to know that Nathan's extraordinary effort and dedication these past few days and months to ensure my marriage proposal was perfect - was indeed perfect. Words to properly say how awesome Nathan and his team were are beyond me at the moment but I can tell you that he made our few days - all the more special.
It would be appreciated if you could please pass our appreciation and sincerest gratitude to Nathan.

Kindest regards,
Greg and Amy 9/16

We had a lovely stay and will recommend the Rees to many.
Please advise when the charge is charged to the card provided?

Regards Carli 9/16

Thank you Adrian for a wonderful stay in Queestown.
My wife and I are looking forward to returning in the future and have many positive stories to share with our friends and family. Your staff are very professional and very down to earth, the room we stayed in was very comfortable.
My only feedback although minimal was that we could not open the microwave in the room 603-1 which was not an issue for us, but I did forget to raise it when we checked out.
Look forward to returning.

Kind regards,
Dean Likidis 9/16

We thoroughly enjoyed our stay with you and look forward to returning soon. The staff were wonderful which made our stay all the more enjoyable.

Many thanks and best regards
Kim 9/16

You and your team were incredible. From Kylie on reception to greet us, right down to our last interaction with Sam as we left.
The Rees will be getting a 4 page spread with nothing but a glowing review.
I'll be sure to send a few copies down to you and the team, I'll be mentioning the staff personally, and I have even decided to give you a cover call out I loved my stay so much.
Thank you again for being such a great host,
It was totally our pleasure,

Emma Mildon 8/16

We were very happy about our stay at your hotel last week in Queestown. It was one of the best holiday we have had for our family!
I have also gave a five star review on trip advisor website and wrote some good comments about your hotel :)
I would also like to give compliments to some staff we encountered, eg. Euyn (the gentleman worked at the concierge), Kate (German girl worked in dinning room), Bronwen (English girl worked in dinning room), and Sara and the other girls who worked at reception and bar when we checked in the other day. Basically everyone to be honest. I am so proud of you to have such a great team in the hotel and work the best for your customers.
To sum up, well done The Rees!! My friends and families who saw my posts on social media are already interested in staying with you for their next trip to Queenstown, so I am sure we will be seeing you very shortly!!

Kind regards
Fiona 8/16

We have just returned to Brisbane after spending 9 nights at The Rees and wanted to send you all a huge thank you! Our stay was absolutely perfect. All of the staff were extremely friendly, professional and helpful in making sure we had the best holiday possible. They were all more than willing to have a chat and recommend activities and places to eat. We are already planning our next trip back and will be returning to The Rees for sure. So thank you again for making our stay so fantastic!
Ps. We now need to buy a new mattress because we have never slept so comfortably! Would you be able to tell us what they are?

Regards,
Fairlie Exintaris 8/16

Just wanted to say I enjoyed my stay at the Rees Hotel. The room was great, along with the view from the balcony; I also enjoyed hanging out at the lobby with a beer looking out over towards the Remarkables. I found the free shuttle service into town useful. The staff were very friendly and helpful - particularly the reception staff and their knowledge of the city, ie night locations etc

Thanks
Ben Roberts 8/16

Thank you :)
We loved and rated 5 star on trip advisor. You guys are awesome . Thank you .

Bobbi 8/16

Excellent stay thank you
Kylie on the front desk was amazing, courteous helpful and one the best hotel staff ever.

Regards
Dr Gareth Crouch 8/16
Cardiothoracic Transplant Surgeon

We would like to let our feelings about our stay in you hotel…
Everything was excellent. in term of the reason of our journey in NZ, our honeymoon, beginning by a hotel like yours couldn’t be better.
The staff, all was perfect.
Thank You all…

Pauline et Romain Dudka 8/16
From France

We had a truly wonderful stay at The Rees and hope to return again!
With Kind Regards

Sarah 8/16

Hi there,
My friend and I absolutely loved our stay. The beautiful room, views and wonderful service made our trip extra special. Also the restaurant played up some amazing meals for dinner and we loved the breakfasts.
I have to say the customer service from your staff is something you should be very proud of as it is what made our stay a great one!
Many thanks and look forward to staying with you again when we visit Queenstown in the future.

Carmel and Bronte 8/16

Just a note to say A BIG Thank you so much to you and your staff for a wonderful stay and most importantly to your housekeeping staff and front desk for finding my son’s watch he left behind when we checked out, and so kind to deliver it over to me in Sofitel.
I will definitely leave The Rees a good review in TripAdvisor, as it is definitely well deserved.
We will be back and hopefully stay longer next time.

Kind Regards
Michelle Tan 8/16

We recently stayed in room 3092 and I wanted to drop a line to say how impressed we were with all the staff at your hotel.
They really were exceptional, so friendly and smiley and went that extra mile to make us feel welcome. A special thanks to Euan who picked us up from town and was a charming young chap. Also the English lass behind the bar who was just so friendly and fun.
Your staff are an absolute credit to your establishment.

Many thanks, Emily and Matt 07/16

Appreciate your message, we had an amazing stay and all your team members that we incounted were extremely helpful and accomodating, will defiantly be back again.
Thanks for a wonderful stay.

Regards
Paul Evans 7/16
Les Clefs d’Or – International Honorary Member

We had a wonderful stay…thank you. We have already given you 5 stars on Trip Advisor.
We will, without a doubt, return to stay with you again.

Regards,
Scott A.D. Wheeler 7/16

Hi Nathan,

Thank you for your hard work and I really appreciate the effort you and your team put to ensure everything went well. We couldn't fault the service or the room during our stay. The room was impeccable and high tech, the service was excellent. We would gladly return here if we ever visit Queenstown again.

Kind regards
Brynn Ong 7/16

We had a great time at the hotel and we enjoyed our stay,
Looking forward to our next trip to Queenstown!

Thanks
Rita 7/16

We had a ball and loved the hotel thanks for all you and your staff's help, hospitality and assistance. We will stay again on our next visit.

Thanks and regards,
Robert Dutton 7/16

It has been awhile but my daughter and I were still traveling. We stayed at the Rees June 7-11. We had a wonderful time. The staff was helpful and polite. The food was great. The Rees was the only place we stayed at where we ate dinner at the hotel more often than not. There was only one down side and I wanted to point it out. It was the start of winter and I don't think our room was used prior to our checking in. Being on the first floor right off the lake it was very cold and took till the next evening with the heat on high in the bedroom and bathroom for the room to warm up. I'm sure it's not a problem when the hotel is full and winter is in full swing.Otherwise we had an amazing time and will say so when posting on trip advisor. Thanks fo a wonderful time

Sincerely
Donna Israni 6/16

Thank you for the opportunity to provide you with feedback from our recent stay at the Rees.
We both felt it was a privilege to experience your hospitality which exceeded our expectations in every way to make our 40th Wedding Anniversary celebration completely perfect.
The kind, professional, polite and friendly personal service extended to us at all times during our stay by every one of your staff was nothing short of amazing !
Please extend our thanks to all your staff.

Kind regards,
Clive and Anne Angus 7/16

Thank you, I had a very memorable stay. This was my first visit to New Zealand and I'm really happy that I chose Queenstown as a destination.
I found all of the staff friendly and helpful, and no request seemed to be a problem. In particular, I would like to mention Lou on reception. Lou was very patient with all of my questions about the hotel and the town centre on the afternoon I arrived, and sorted out my wifi connection very promptly on the two occasions I had problems with it. Lou had a consistently bright and friendly disposition during my stay which I think is really important for first impressions as a guest.
Roman was great and welcoming the first evening I arrived and attended a wine tasting session. I also thought Alex who drove me into town my first afternoon was pleasant and positive to speak to both about the hotel and Queenstown. I didn't get her name, however, I did order room service my 2nd evening and the person I spoke to was lovely and very helpful with taking me through the menu.
The room I stayed in was lovely (tidied well and restocked each day of bathroom products I made my way through) and I had a good view from my balcony of the mountains, though I don't think I would have liked to stay on the same side at a lower level. It was an enjoyable walk into/from town alongside the lake and even the main road and the shuttle service was frequent enough that I always felt I had options when timing where I needed to get to.
I've recommended The Rees already to friends as well as mentioned it very favourably on social media. If the opportunity arises for another trip to Queenstown, I would definitely consider staying again.
I hope this is sufficient feedback for you!

Kind regards
Mali 7/16

We thoroughly enjoyed our stay, everything was wonderful. The food is delicious, your facilities are excellent, the cleanliness and amenities are outstanding. Quite honestly we felt so lucky to be staying at the Rees.
The one tiny downside was the wifi reception which was very weak in our room (506) and non-existent at times, but that was the only downside.
We'll definitely be back next ski season!!!

Best wishes,
Jo 7/16

Thank you for your email and thank you for our stay at The Rees. I can only say glowingly positive things about it (and will also be doing so on TripAdvisor). It was possibly the best hotel stay I've had in a long while, if not ever.
I stayed at The Rees for just one night a little over a year ago and was so glad we could stay longer this time around.
The views from our room were breath taking and the hotel has every facility we could have possibly needed. The nightly turn down service was a nice touch and the shuttle to and from the town centre was fantastic.
The staff could not have been friendlier or more helpful. We would like to make particular mention of Jan, who saved one of our ski days after we were let down by the transport company we had booked with.
Thank you again. I will definitely be back - hopefully sooner rather than later!

Kind regards,
Naomi Schell 7/16

My husband and I had the most wonderful stay at The Rees thank you.
The room upgrade we received was also very much appreciated as well thank you – it was a beautiful room, stunning view and great service.
I’ll certainly be recommending The Rees to anyone travelling to Queenstown and I look forward to personally staying there again next time we visit Queenstown.

Kind Regards,
Nicole 7/16

Hi Adrian - no comments other then everything was perfect - great room, great beds, nice staff, great food and good drinks. See you again !

Dick Doust 7/16

We had a wonderful stay with you!
It is a lovely hotel but what made it special was the staff. Nothing was too much trouble and everyone was friendly, professional and helpful. Every time we walked in to reception, someone greeted us or assisted us with our ski equipment and every time we were leaving we were also greeted.
The apartment was great, spacious and well stocked. The shuttle service is great and again, the drivers were lovely.
I will definitely recommend you to others.

Regards
Tracey Johnston 7/16

We had a great time. The apartment was perfect and the staff were all excellent. Unfortunately I seem to have accidentally come home with one of the keycards. I will post it back today.

Thanks,
David Hooker 7/16

I would like to commend your staff on a good well done! My sister and I really enjoyed our stay at the Rees and that is largely attributed to the friendliness of your staff who made it feel like home. We will definitely be choosing to stay at the Rees when we are in Queenstown next.

Thank you very much!
Kind Regards,
Lena Melhem 7/16

This is the third year in a row I’ve stayed at The Rees. As usual my stay was perfect.

Thanks.
Darren Newell 7/16

Thank you for a great stay.
We were very happy with the friendly helpful service of all the staff
Would recommend The Rees to anyone without hesitation.

Regards
Brenton Mellis 07/16

Just letting you know we thoroughly enjoyed our stay at The Rees.
Your staff were friendly, always had a smile on their faces and always willing to assist.
We could not of asked for any more.
A special mention to Nathan who was extremely helpful in organising car rental and answering any queries.
Thanks again and please pass on to all staff.
We will certainly return

Regards
Andrew Jones 7/16

We had the best 10 days in Queenstown! Your staff definitely complimented our stay! They went above and beyond helping out with anything we needed. I can't fault a thing while we stayed at The Rees, will be sure to let all our friends know about this amazing place and we will be seeing you again next year

Thank again
Ellen O'Grady 7/16

Hi Roman
Thank you for looking after us on Friday, everything was just awesome

Thanks and have a great week
Cheers Rae 7/16
Xero

Thank you kindly. We enjoyed our time at The Rees and have sent our vote in for 'the world ski awards' in appreciation.
Just a suggestion with the housekeeping... perhaps a system to remind housekeeping to return to the room would be a good idea (have had servicing missed at other 5 star places as well) and it is a shame that no-one has an effective method to deal with missed rooms?(appreciated the lollies as way of an apology!)

Thanks again - staff were wonderful :)
Silvana Simic-Bentley 7/16

Everything was perfect. We had a very nice experience. All the staff members were great.

Best regards
Srini 7/16

Thank you for having us at your hotel.

We thoroughly enjoyed staying in room 701.1 and we look forward to staying again soon.

Many thanks,
Iain Sibbald 7/16

A fantastic stay: lovely rooms and very good service. I must highlight the really friendly and welcoming staff all round - really makes a big difference!
Thank you - I will certainly be back and also recommend to anyone travelling your direction

Best wishes
Graham 6/16

The Rees was fabulous in every way! Courteous staff and lovely room w/a spectacular view!

Pamela Parker 6/16

Thank you – it was fantastic stay, wonderful room and brilliant service.

Cheers
Faith 6/16

I absolutely enjoyed my stay and thank you and your staff for making me feel so welcome.
On my return to Auckland I seem to have mislaid my account – which was for dinner – are you able to send me a copy?

Kind regards and thanks
Philippa 6/16

Thanks for your email, it was a great experience staying at The Rees. View from room was amamzing and thanks to the weather condition, it will be a lifelong memory.
The Rees will be our 1st option when we come to visit Queenstown next time.
Wish you & The Rees all the best!

Best Regards,
Derek 6/16

Hi Mark,

We all had a ball. Everyone has said it was one of the best weekends of their life. We definitely hope to come back sooner rather than later.
Your staff were amazing. Roman - nothing was ever too much trouble. I would have loved to take him home with me!! Same with Sarah, nothing in relation to the catering, set up was too hard. The room looked amazing and I am very grateful that Roman was so willing to help me make it perfect.
Your staff deserve a pack on the back Mark - hope to possibly see you next year

Baden and Jenny 5/16

We arrived back in Melbourne yesterday after a 2 night/3 day stay in Queenstown…staying at the Rees.
I have to say this has been the most pleasant hotel we have ever stayed in…not just for its geographical beauty and position but for its elegance, refined taste and general simplicity. Nothing was overdone and the staff lovely.
It was a memorable and quality experience and Queenstown is now one of our favourite destinations.

Sincerely
Helena Rymer 6/16

Thank you – it was fantastic stay, wonderful room and brilliant service.

Cheers
Faith 6/16

I absolutely enjoyed my stay and thank you and your staff for making me feel so welcome.
On my return to Auckland I seem to have mislaid my account – which was for dinner – are you able to send me a copy?

Kind regards and thanks
Philippa 6/16

Thanks for your email, it was a great experience staying at The Rees. View from room was amamzing and thanks to the weather condition, it will be a lifelong memory.
The Rees will be our 1st option when we come to visit Queenstown next time.
Wish you & The Rees all the best!

Best Regards,
Derek 6/16

Hi Mark,

We all had a ball. Everyone has said it was one of the best weekends of their life. We definitely hope to come back sooner rather than later.
Your staff were amazing. Roman - nothing was ever too much trouble. I would have loved to take him home with me!! Same with Sarah, nothing in relation to the catering, set up was too hard. The room looked amazing and I am very grateful that Roman was so willing to help me make it perfect.
Your staff deserve a pack on the back Mark - hope to possibly see you next year

Baden and Jenny 5/16

We so enjoyed staying at The Rees and loved visiting Queenstown again.
The Rees Hotel is certainly a hotel I would stay at again, you do so many things so well. You do so many small touches that enhance a stay - good quality coffee and a coffee plunger in our room just starts the day so well, good quality supplies if needed - even a small bottle of Trim Milk, not those awful creamy capsules. Having the gas fire to gather round in the morning chill - or evening for that matter! - was wonderful, as was the heated towel rail.
If I had to be picky, a small thing is I do think your towels are rather on the small side - I don't know how all those larger blokes in our group coped!
I must compliment you on all of your staff, they were all delightful - Becca in particular just couldn't do enough to help, she was lovely.
I must also thank all of you so much for your tolerance with our sometimes rowdy bunch celebrating Jenny's 60th birthday, it was all much appreciated.

Kind regards
Kay Buckeridge 5/16

I would like to thank you and your team for a fantastic stay – we all loved The Rees, and I know that my clients will be delighted too when they stay with you.

All the best
Annette Morrissey 5/16
Travel Nation – Tailor-made Holidays to Australia & New Zealand

It was a really pleasure to stay at the Rees again.
All the team there is just great!
I was on the room 712-1 and I forgot my cell phone charger.
Can you please confirm that you found it?

Many Thanks,
Natalia. 5/16

My time in Queenstown was amazing and The Rees is perfect in all aspects, mainly the care of your staff with the guest.
Thank you so much and I hope to come banc soon!

Cheers
Giancarlo Valias 5/16
Diretor – Venturas Operadora / Venturas Empresarial

Hi Roman, how are you.
Yes pls charge to my amex card :)
big thanks to your wonderful staffs they are just to good and helpful. 5 stars !!
will see u real soon!!

very best
serene chiu 5/16
rep/executive producer
Redorfe

Re: our recent stay at The Rees Hotel
We would like to thank every staff member at The Rees Hotel for making our recent stay a very pleasant and enjoyable experience. All staff members were extremely helpful, friendly and professional.

Kind regards
Ligthelm family 5/16

Thank you for your email regarding the letter addressed to Mr and Mrs Cecil.
That letter was already in the draw when we arrived to the room. We thought it might have belonged to the owner so we left it there.
We also wanted to congratulate all staff at the Rees! We were very impressed with how the hotel was run and will be staying at the Rees when/if we return to Queenstown. 10 out of 10 guys!

Kind regards
Ash and Rhys 5/16

Thanks Adrian
Yes we intend returning, this time just myself and my two sons with my mother for a June 18 - 25 (somewhere in those dates) get away.
Was everything we could have expected from the recommendations we received.

Regards
'The Derm'
MICHAEL D. YARWOOD 4/16

We had a very good stay at your hotel. Everything was very perfect for us; the view, service and the room.
On the way back, we moved our luggage from our room to the car park. One of your staffs offered dragging my mother's luggage. Unfortunately, I did not know his name. We appreciated his help.
We hope we could return to your hotel and will definitely recommend to our friends. It was the best stay among 6 hotels we stayed in NZ.

Kind regards,
Nijaporn 4/16

Its a beautiful hotel with excellece service.
Btw, during our stay last time on checked out on 27th.
We left our belonging at the safe box in room 3092. Will be coming back on the 29 or 30 to pick it up.
Sorry for the inconvenience.

Thanks and warm regards
Tri Ramadi 4/16

Thanks Adrian. We had a great stay. I’m sure we will be back.

Regards
Rob Rea 4/16

Enjoyed our 2 nights in the exec 2 bedrooms, we'll be down later in spring, will book the 3 bedroom. Great service. Very high standards and finish. Great location for views and distance to city center.
Only thing would be I'd encourage you to do room service or take away to room dinners.
Had a large meal in your restaurant, best wagyu we've had in NZ. Good service and ambiance.

See you again and I'll log a TripAdvisor review for you. Great experience for us.
Cheers,
TF 4/16

I am very happy to see your greeting after a wonderful trip back from New Zealand. Actually I had collected a lots of comments about The Rees and most of them are quite favorable with high opinions. This was the first time for my visit to charming Queenstown and The Rees left me a very good impression,big French door,a balcony enjoy the sunshine,chic,elegant,confortable and special decoration style and an excellent view of lake as well. Even my partners didn't want to leave but staying one more night. That's all amazing experiences. I should have brought my wife coming together but she has been pregnant for 3 months. But if we plan to go Queenstown in future,I think The Rees is still my premier choice. I promised her that she won't miss the trip again.
Thanks so much for your warmly greetings and please accept my best wishes for you and The Rees.

Best Regards
Your Chinese friend
Ya Jun 4/16

That is great, thanks again to you and your staff for all you have done. This is what real customer service is and you have gone beyond it. Again thank you I will let everyone I know how great your hotel and staff have been.

Mark Daniels 4/16

It was our first visit at the Rees and the family were pleased with the choice of accommodation this time.

We are regular visitors to Queenstown, especially in the winter time.
Everyone is quite keen for us to stay at the Rees on our next visit….they just had a few comments for me to pass on.
The boys said the sheets on their single beds were very thin and scratchy and uncomfortable…but the beds themselves were fine!
Also the wifi was terrible patchy and slow!
We look forward to staying with you again in July/August…if you could make sure its an amazing ski season…we would be very impressed ! :-)

Regards
Susan and Nigel Parr 4/16

It was my intention to contact you once we arrived back home to express our gratitude for a truly spectacular holiday, the highlight of which was our 5 night stay at The Rees.
May I begin by complementing you on your staff. From the lovely young gentleman who helped us with our luggage to our room on our first day and with our bike hire (his name escapes me), to the helpful Reception staff and finally to the beautiful staff at True South. Eva was simply delightful in her service and assistance with our evening meals. Sarah was more than helpful in accommodating our needs with our bookings for our evening meals at True South and also served us beautifully at breakfast. All the staff at the evening and morning service at True South were exceptional. Our Room Service meals that we ordered were delicious and the Housekeeping Staff completed our stay with a beautifully attended to room every day.
The Rees is an exceptional place to stay, we will definitely return when we next visit Queenstown and we will be sharing our experience with our family and friends.
Thank you again for all that you do to inspire your staff in their pride of work and excellence, you are to be truly commended.

Kind regards,
Belinda & Paul Shanahan 4/16

Absolutely lovely stay and customer service. Only negative feedback would be about the tiny dining room with too many tables squeezed in, making navigation to and from the buffet difficult. But I think you must already be aware of this issue.
Thanks for having us at your lovely facility.

Tim and Liz Wagner 4/16

We had our holiday booked & paid for back in January, with our original accommodation being at The Hilton. Our travel agent contacted us the week before our departure to inform us that The Hilton cancelled our reservation due to a group booking. Understandably, our travel agent was unimpressed, but our alternative accommodation offering at The Rees Hotel turned out to be such a blessing for us.
We could not fault the facilities, the incredible view, the impeccable staff & the wonderful service that they gave each & every day. Our apartment was beautifully appointed, meticulously clean & was a lovely home to call ours for the duration of our stay.
We would have absolutely no hesitation in recommending your hotel to anyone travelling to Queenstown & we will be posting a review on Trip Advisor this week to reflect our delight & satisfaction with our stay at The Rees.

Kind regards,
Gavin & Narelle Payne 4/16

I wasn’t sure where you would like feedback to go. Below is the feedback I put on Trip Adviser. We are hoping to go back to Queenstown as we loved the area and it was nice and relaxing, hopefully return in the not too distant future.
The service was fantastic, all the staff were friendly and great to deal with.
The room was fantastic with amazing views.
The shuttle bus into town was very convenient and we always managed to get the shuttle there and back without any hassles.
The inhouse dining room has amazing meals.
Overall this is a great place to stay and would highly recommend staying here. If we go back to Queenstown we will definitely stay here again.

Regards,
Vanessa 4/16
KWA Building Permits and Inspections Pty Ltd

Good evening from Twizel
I will certainly be only too glad to give you feedback regarding our recent stay.
We thoroughly enjoyed our week in The Rees Hotel.
Although it was a very large hotel with bus loads of residents checking in and out we were impressed with the way all staff took the time to make sure we had everything necessary for an enjoyable stay.
Nothing was a bother for members of staff we approached during our stay for any assistance we required.
Breakfast was served with a smile every morning!
We had a perfect week and thanks to all staff we met during this time

Kind regards to all
William and Elizabeth Brennan. (UK) 4/16

I absolutely loved my stay at the Rees and will recommend it to anyone comig to Queenstown! One question: what kind of king sized bed was that? You list it on one of your brochures but I forget and I would like to shop for one just like it. I got a wonderful sleep there.

Thanks,
Jim 4/16

Well, thank you every so much for the wonderful photos - they are really great!!
We had such a wonderful time at the Rees Hotel and will definitely be back.
Again, thank you and Alister too, for going above and beyond for us; and if either of you are up this way, in Tauranga or Bay of Plenty region, please look us up and we will catch up.

Take care and enjoy the weddings ahead in 2016.
Warm regards
Kirsten 4/16

We truly enjoyed our brief stay at The Rees. The only suggestion we have is to add additional signage on the floors to direct to the elevators, and what floors they have access to. That was a bit confusing. Everything else was exceptional.

Francine Chu 4/16

My husband and I would like to thank you and your staff for making our honeymoon simply amazing. I don't think we have ever stayed in such a beautiful hotel where you put in so much attention to detail.
I have worked in the customer service industry for over 10 years and my career is based around providing my customers with exceptional service and by the looks that is something The Rees take very seriously.
From the concierge to the funny shuttle bus drivers who always paid a big interest in our daily adventures around Queenstown we felt very valued.
I also have to say that the cleanliness and room service dining was simply outstanding. It was very hard to leave on Friday but my husband Marc has promised me that he will be taking us back for our anniversaries and our family in the very near future.
We can't wait to come back and stay again soon.
Thank you so much from the bottom of our hearts.

I am also now Jessica Warren as I originally booked the holiday in my maiden name so you will be seeing Marc and Jessica Warren very soon.

Thanks again
Jess 4/16

I just wanted to say you accommodation and service was outstanding I will definitely be recommending all my friends and family to stay with you in Queenstown.

Thanks
Verity 4/16

We had a great stay at The Rees and will definitely recommend it to our friends when traveling to Queenstown .
Unfortunately I have lost one of my hearing aids and I recall having them while staying at The Rees. I am hoping house keeping may have found it.
Can you please enquire on my behalf and let me know if it was left in the room ?

Cheers
Melissa Houston 4/16

My stay at The Rees was most enjoyable and a wonderful welcome on my first trip to Queenstown and the South Island.
The setting of the hotel is spectacular and the view from my very well-presented room was a bonus! The staff could not have been more helpful and it was a pleasure to meet them all.
The only thing I did find a bit surprising was the email I received yesterday asking me to pay a further $5.50 for a bottle of water I'd used from the minibar, which hadn't appeared on my bill! I duly paid and would have settled at the time if I had realised, but given that I had spent over $800 in the hotel over the weekend, it did seem rather petty.
However, I will happily recommend The Rees to others and it will certainly be my venue of choice next time I visit Queenstown.

With kind regards
Maureen Batten 4/16

We had a wonderful time at The Rees, exceeding any expectations we had. The room was great, very happy with the size, the big windows, that view!, and the gorgeous bathroom. All the amenities and little touches were lovely and we felt very pampered and lucky to stay at your hotel. All the staff were very friendly too.
Thank you for having us, I'm sure we'll return!

Best regards,
Jodie 4/16

Thanks, Adrian, for having followed up with us. Yes, we have enjoyed our stay at The Rees very much and shall certainly keep your hotel as our top choice if we would be visiting Queenstown again.

Until then,
Tom Chien 4/16

Hi Sam and The Rees team, it was a wonderful experience staying in The Rees for 5 nights, best location, superbly interiored rooms, beautiful lobby, super helpful staff, great services, all in all a wonderful experience. Would strongly recommend The Rees to all those who travel to NZ. Thanx a lot.

Bye.
Bhupesh Sanghvi, Mumbai, India. 4/16

HI Nathan and guys
Thank you sooo much for being so helpful and finding us a beautiful room on Tuesday night to stay with you at short notice. The room was beautiful and the room service was excellent.
Our stay The Rees Hotel, Queenstown was a pure pleasure.
We loved the heated tiling in the bathroom, the bed comfort was really fabulous and the rooms spacious.
Would definitely stay there again in the future.

Regards
Karen Davies 4/16

We are very grateful for the way you accommodated us when I was not feeling at all well . This was our third stay with you so you have probably guessed that we love staying with you
Your staff are always so gracious and we always speak highly of you
Thanks again

Kind regards
Mary Smith 3/16
Director
ISPS Consulting Engineers NZ Ltd

Dear The Rees Hotel Team,
I would like to thank you all so much for the excellent hospitality and treatment during our stay far beyond expectation.
You have all made us felt most welcomed and enlightened our holiday.
Your services, arrangements, food and your never ending smile has blessed us on our holiday wedding.
I cannot stress this enough but to thank you again for everything.
I look forward to my next visit.

Best regards,
Raymond Wong 3/16

Hi.
We had a wonderful stay at our apartment again this time thank you. Your staff are so very helpful and friendly its a pleasure meeting them each time. Top notch & 5 star! We sorted the issue we had been having with keeping our two carparks free after the suggestion by the maintenance man offering the use of two orange safety cones as well as the no parking signs...perfect! We will remember to use them in future...thanks for that tip. Our only disappointment this time was our meal at True South. I ordered the scallops entree which was overcooked & the pork belly main which was quite dry. We both had the dessert described as a frozen lemon tart which we felt didnt taste of lemon & wasnt frozen. We felt the presentation of the meals was certainly amazing as we have experienced before & the dining room & staff were attentive & friendly as always. Thanks again for making our stay wonderful & also the chance to let you know our thoughts on the meals.

Have a great day!
Bronwen Walker 3/16

Everything was wonderful. We were SO impressed with the staff-- everyone was so friendly and helpful.

Faye Kamrath 4/16

Thank you. We had a lovely stay at your hotel. We stayed for two nights (March 27-28), travelled to Mt Hood and Queenstown, then returned for one night (April 2) before returning home. When we checked in for the final night April 2, the person at the front desk (sadly, I did not get her name) made sure that we had the same room with the same linens, since our oldest daughter had an allergic reaction to down comforter on the first stay. That level of attention to detail is extraordinary. Thank you for making us feel so comfortable. Also ... the food was great.

best
Mike & Laurie Nelson 3/16

I absolutely loved my stay at the Rees Hotel. The entire staff (Richard, Ruben, Thomas, Sharon ?, were wonderful to work with! Thank you so very much.
I travel worldwide for business and pleasure and thought your hotel was spectacular! In fact, I shared a cab to the airport with another couple and we all concurred.
Thank you so very much!! Keep up the great work!

My very best,
Stinelli Castaneda 3/16

We had a fantastic visit to your hotel, your staff were all very helpful, friendly to us and noting was any trouble. Also a big thank you to Rubén who drove us to town and back he was such a lovely, happy young man who clearly loved his job.

Kym Perry 3/16

 

Ree's a five-star experience. Your staff are great and location fantastic. I would not stay there if not for your shuttles. Rooms excellent and room service great. Two comments.... I was in room 6092 and the kitchen vents must be right by bathroom small window. Too strong a cooking smell for way too long a time. Given no A/C I had to have my windows open to keep room comfortable. I can't imagine staying there in summer. Getting the kitchen vented higher on top of roof might help the odor.
Your restaurant serves a great dinner! Stayed at hotel last night and your chief is really good and Sandra your server super.
Great place!

Regards,
Bob DuBeau 3/16

Gilbert and I were really impressed with your establishment. The outlook from the room was beautiful and the presentation of the accommodation first class. We dined 3 out of five nights in the hotel dining room and we were not disappointed. The quality and presentation of the food was excellent.
Now what can I say about the staff. Most hotel staff are courteous and efficient, but I feel the staff at the Rees just go that little bit extra, making the guest feel individual and special. It was so much fun talking with them guessing their nationality from the flag on the badge. Whoever chooses and trains your dinning room staff ( think it may be Sarah) is to be congratulated. When we left we felt we were saying goodby to family!
We would have no hesitation in recommending the Rees to any potential traveller and we would certainly stay with you again.

Kind regards
Pat and Gil Ong 3/16

Thanks very much for all your help all the girls thoroughly enjoyed their stay at the Rees and trip to Queenstown. I will fix this up today by bank transfer. I will contact you later in the year as there is a good chance we will head back that way next year.

Cheers
Kara 3/16

We were very pleased with our stay at the Rees. The rooms were beautiful and the staff was wonderful. I wouldn't hesitate to recommend your hotel and would rate it 5 stars. I do have one request however.

Thank you,
Jackie Pozniak 3/16

We had a wonderful stay at the Rees.
Just wanted to add that it would be great to have a few more different types/sizes of dishes available i.e saucers, small bowls etc and a broom/mop.
No other issues apart from this.
I would also like to point out how friendly and helpful all your staff are – such a pleasure to have them at our service. They were all very friendly, patient, warm and welcoming. Please convey our thanks to them.

Regards
Kumar Family 3/16

Hi Adrian, firstly we like to thank you for the room upgrade we received upon arrival. The welcome we received and the help we had with our luggage was exceptional. Room was excellent and view was breathtaking. If we return to Queenstown, the Rees will be our first choice.

Thank you,
Guy & Leila Fantini. 3/16

Thank you for the opportunity to provide feedback on our stay at the Rees.
To say that it was a highlight and a pleasure to stay there is an understatement.
The room was extremely comfortable and very clean and the service impeccable. We complement you on your staff selection as every member of the team was attentive without being intrusive.
The Rees is a standout facility for us.

Thank you and the Team for making our holiday in New Zealand a memorable one.
Bob and Jan Gadsdon 3/16

We must let you know you have a wonderful team of staff members. We find them passionate about the work they do, not just treating it as another job. We could feel that they really tried to help where possible. The room is spacious and the view is first class, we totally enjoy our stay and would rate Rees Hotel higher than the previous hotel we stay in despite their international name! We would certainly come back to Rees Hotel, should we come to Queenstown again!

Regards,
Kim Wong 3/16

Thank you for the opportunity to comment on our recent stay at your place, we were very grateful for the upgrade from hotel room to apartment & we were delighted at everything that was provided for our comfort, we could not fault the facilities or the layout of the apartment. The best equipped & furnished apartment we have ever seen, we did not want to leave.
We will certainly be recommending your resort to all our friends & relatives here in Queensland, & look forward to staying with your on our next trip to Queenstown.
Thanks again for making our trip even more memorable.

Graeme Udy & Trish McIntosh-Udy 3/16

My Daughter and I had a splendid time at your beautifully appointed Rees Hotel. We felt the accommodations were top notch and the views from our balcony of the Lake and the Remarkables were spectacular. The staff was helpful and very polite! I have already recommended your hotel to several business associates.
We do have 1 request. We loved the black Rees Pens in our room with the iPad rubber tips on them. Could you be so kind as to send some to us? It would be more advertising for you as well!
Thanks again for a wonderful stay. I have enclosed a picture of my Daughter, Brie, and I enjoying some New Zealand wine on our Balcony!
We look forward to booking your facility on our next New Zealand adventure!

Sincerely,
Steven K. Flora 3/16

We are back to our normal work routine now in Jakarta. Queenstown was absolutely gorgeous and we loved staying at The Rees! Thank you for accommodating us!
Thank you for the final invoice also, does this include the drink charges from Sasso? I believe the on-duty manager told us that any additional bill will get sorted through The Rees. Please let me know.

Thank you!
Best Regards,
Jessica 3/16

We are now back in the UK having spent the last five weeks in Hong Kong, New Zealand and Sydney. We stayed in sixteen hotels, ranging from 3* to 5*, during our travels. Our three night stay at The Rees was the highlight in terms of luxury. The setting, the facilities of the apartment and the friendly service were all key elements which provided a memorable experience. You can take great pride in your hotel.

Best regards
Trevor Harvey 3/16

We enjoyed a great stay.Unfortunately we didn’t get to enjoy the third day due to flight changes which were outside of our control.
We hope to visit queenstown again later in the year with our daughters.
Hopefully we might enjoy a longer stay.
Please let me know your direct rates, alternatively we can book via Agoda again.

Kind regards,
Kevin Neave I Managing Director Domus Private Clients 3/16

We very much enjoyed our stay. The staff and service were excellent . especially Nikita, who helped us a lot with recommendations for restaurants etc.
We really enjoyed the Degustation menu as well.
Our only slight negative was on our arrival we were given our 2 bed with lake view that looked directly down onto the building site.This was unexpected and not communicated beforehand. The issue was dealt with extremely well and from our second night we were moved to the 7th floor .
We also enjoyed being a little out of town .
Please can you tell me the difference between a lake view room and an executive lake view room?

Best Regards
Bob Lewy 3/16

Firstly, I would like to confirm that we very much enjoyed our stay at The Rees-- great views,friendly and helpful staff, in particular the shuttle staff.
Secondly, I left my IPhone charger in room 406/1 on departure March 9. If you could confirm by mail that you have it, my friend Thomas McGahern can pick it up next week.

Regards
Frank Kenny 3/16

Fabulous - Thank you! I am quite sure that we will be in touch and would love to send more people your way. Thanks for looking after us so well

Jenny Pomeroy 3/16
Roundabout NZ

from goldstein today
In Queenstown got message you called. Thank you. Trip is going great. Got on glacier with helicopter when many others didn't go out. Quite an experience. The Rees was beautiful. Great views from the room and good dinners at the restaurant On to Te Aneau

Regards,
Paul 3/16

The Rees team. I would like to thank you for the splendid hospitality given to us when our party of four were in residence over the last weekend. We purchased this package last year as part of a Christchurch symphony fundraising event last year, so not only did we enjoy the comfort of the Rees, you were most generous In Your support to the orchestra, a much needed cultural experience in the rebuild of our city.

Very many thanks.
Dame Adrienne Stewart 3/15

Last year you were generous enough to donate a 2 night stay at The Rees towards the Christchurch Symphony Orchestra’s Casino Royale fundraising event, this was purchased by one of our top patrons Dame Adrienne Stewart. Dame Adrienne has just been to stay at The Rees and has come back with a glowing report of the entire experience and she is certainly someone who travels often.
The CSO would like to thank you and your entire team for looking after our supporters so well, we will be sure to recommend The Rees to any acquaintances traveling to Queenstown in the future, as I’m sure will Dame Adrienne.

With warm regards,
Sarah Bramhall 3/15
Sponsorship & Fundraising Co-ordinator
Christchurch Symphony Orchestra

Overall our stay at The Rees was enjoyable and your staff were exceptionally friendly and helpful.
There are, however, on or two things that we weren’t entirely happy with so I hope this helps you in looking at ways to improve.
Firstly, we were disappointed that the hotel room had no air conditioning, especially as we were there in February and it was quite warm; the room did not even have any ceiling fans. Your staff did kindly supply a couple of free standing fans which helped, so that was appreciated. I can understand that air conditioning would probably not be required most of the year but I did expect a hotel at your level to have this.
We were also a little disappointed with the breakfast, it having limited selection and the quality being okay without excelling, I have enjoyed better breakfasts at other 5 star establishments. Also, one particular staff member who served us on two occasions was grumpy, she gave out the impression that she did not enjoy her work, and she also was not helpful and I had to ask another staff member to assist with ordering eggs from the kitchen as she was very slow and seemed more concerned with clearing tables than with assisting customers. I am sorry to say her name escapes me other than she was English. Another young lady from the Cech Republic who was working the breakfast area was full of beans and extremely friendly and helpful and was a credit to the hotel.
I must mention Jan at the concierge desk, he was very, very helpful in assisting us and also Ruben who drove us in the shuttle bus on more than one occasion, very informative and friendly.
The hotel rooms are roomy and well equipped but based on the one or two negatives we will in all likelihood be looking elsewhere one our next trip to Queenstown, we are hoping to be there again in the next couple of years for a longer stay and use as a base to explore more of the south island. Given the daily price per room we did expect a little more, you were close but paying that rate I do expect more.
I trust you take this as constructive as you do have a nice building in an idyllic setting and not much effort is needed to make the hotel a 10 out of 10.
I appreciate you inviting me to provide feedback and wish you and The Rees hotel success.

Regards,
Mark Howard 3/16

We really enjoyed our stay at The Rees Hotel, we just wished it had been for a bit longer, and the room was well designed - my only comment would be that there needs to be more frequent shuttle buses to the town centre as it is quite a way out of the town centre. We tried to book the shuttle bus a couple of times and it was full up - I feel a bus every 30 minutes would make it a lot more useful.

Regards
Miriam Southam 3/16

I had the most delightful time last week on my holiday and I think a lot of it was because of the exceptional accommodation. There were so many little things about the hotel and my room that I really appreciated - the Cruikshank furniture, the gas fire, the clean linen, plunger coffee, the most incredible views of the lake and The Remarkables, complimentary newspapers and the shuttle service to/from Queenstown (which was especially great at night time when I didn't want to walk back/catch a taxi).
Your staff were always so helpful and friendly and attentive. It was never too much trouble to book me on a couple of day trips or deliver milk to my room.
Thank you again. I am looking forward to the next time I visit Queenstown and I hope I will be lucky enough to again stay at The Rees.

Kindest regards, Ann Bitans 2/16
(Melbourne, Australia)

We wish to thank you for a delightful stay.
Your staff were a pleasure to deal with and nothing was too much trouble.
The shuttle service made our trip much easier and going out of your way to come back if bus was full great.

Lorna and David Reid 2/16

Our stay at The Rees hotel was exceptional .. A highlight of our 3 week holiday in New Zealand. Of course the situation on the Lake is spectacular, but moreover the hotel staff, high standard of accommodation, quality of breakfast and general ambience of the hotel was impressive . The only criticism was that we had to wait well over an hour for room service. Otherwise 5 stars. Thank you!

Jill Jones 2/16

It is very thoughtful of you too follow up regarding my stay at your hotel. My experience was well beyond my expectations. The staff was genuinely pleasant and helpful. I will recommend your hotel to anyone traveling to Queenstown.

John Quinn 2/16

I am very satisfied with this hotel and the service I received here is excellent, the view from The Rees is also amazing!
I feel The Rees Hotel is one of the best accommodation places in Queenstown and I will strongly recommend it to my friends.

Sincerely,
Helen Wu 2/16

I have had a wonderful five days experience with your hotel.
All of your staff are brilliant with the welcome smiling face on every person and the can do attitude is fascinating.
One of your receptionist lady called Luoo is absolutely fantastic in helping to upgrade my rooms to three bedrooms and the cleanness and freshness of each room is beautifully presented.
I look forward to my next trip with your hotel in Queenstown and I rated you 11 out of 10 for everything.

Regards,
Franky Wang 2/16

We had a fabulous stay in a 2 bedroom executive apartment for 4 nights. Will definitely stay there again on my next trip to Queenstown. Shuttle bus to town was very convenient and staff very helpful.

Regards
Mardi Sinclair 2/16

We had a wonderful stay at The Rees Hotel, every thing was just perfect from the professional staff to the superb apartment. Thank you.

Gary Miles 2/16

Good evening,
Thank you, our stay was perfect and we were really glad to have the view on the lake.

Alexander Dujardin 2/16

My husband and myself had a wonderful stay at the Rees, lovely and kind staff team, elegant decoration and nice and comfortable rooms. We actually would have loved to extend our stay but unfortunately you were fully booked.
We will definitely recommend your hotel and of course if we plan to come back to Queenstown we will stay with pleasure with you and contact your team for the booking.

Kind regards,
Olivia Marconcini 2/16

I had a most enjoyable stay, and could not suggest anything in particular that would need improvement.

Kind Regards
Tarlie Alcock 2/16

Everything was great.
Definitely will come back again

Cheers
Shine 2/16

Thanks very much for everything! The whole party loved their stay. The weather was perfect and everything went beautifully. Thanks for all your help in making their time in New Zealand so special!

Kind regards
Kim 2/16

We had a wonderful time at the Rees. We particularly appreciated the upgrade to an apartment for our honeymoon celebration. At first the receptionist who was a German lady I believe, told us right away that the hotel was fully booked due to Chinese new year (which I couldn't care less about because it was our honeymoon) and that an upgrade was not possible. We were quite disappointed which must have been obvious because when we returned a few hours later to get the room keys we were told we were upgraded. We were hoping for a lake front room but the mountains were gorgeous as well. Your team is excellent, the facilities truly 5 star and we would not hesitate to stay with you upon future visits in queenstown, Thank you for turning disappointment into a wonderful few days!

Dr Ava Ghasemi 2/16

A big thank you for our stay which we enjoy a lot – A special thanks to Sam and Matt for their assistance during this stay !

David 2/16

Hi there
Just wanted to say we had an excellent stay at your lovely hotel - I couldn't fault the service received and am especially grateful that a mixed communication I sent re staying on Friday the 13th, instead of the 12th did not prevent us from staying with you.
I would also like to mention the front of house person in the dining room who kept cool during a busy demanding influx of people all wanting breakfast at 845 am on Sunday.
Thanks to you Mark for the offer of car - I didn't need it in the end. We will be back for a longer stay in near future.

Keep up the great work!
best, Vivienne 2/16

We very much enjoyed our two recent short stays at The Rees.
My only constructive comment on the facilities would be to streamline the breakfast service. Having to source coffees from a different level, and at a separate charge, is unusual to say the least. Likewise, having a "partial" buffet service, but with toast having to revert to the kitchen, is very inconvenient.
That apart, the hotel amenities are excellent, and the staff efficient and courteous without exception.

David King 2/16

Staying in your hotel is a very good experience.Especially reception's scene is very beautiful! If I had the chance to come back to queenstown, I'm sure I will stay The Rees Hotel!

Chinese guest 2/16

Your hotel and especially your staffs were all wonderful. Front Desk very helpful, Lobby Bar and Cafe staff very helpful and accommodating. True South Restaurant for breakfast was delightful and especially a young lady from Czech Republic made you feel like old friends even at 6 in the morning. Our waiter for dinner was a gentleman from Belgium and he also made us feel very welcomed. We tried to dining there again but unfortunately the restaurant was totally booked.
The hotel must have treated their workers well to have them being so nice and friendly to their guests. Will definitely recommend your hotel to all our friends.

George Lee 2/16

Everything was just great and I'd highly recommend the Rees.
Surely we'll like to come back in Winter Season that seems to be incredible.
I have to ask you a little favour because I forgot a shirt and a pair of sandals surely in my room when we left.
The shirt is grey with a Bike draw in the front and the sandals are black.
As I'll be in Auckland next Friday 12th , if you find them could you pls send them with a courier to any courier office at AKL Airport with the charge of it collect on my behalf?

Thanks indeed
Hope to see you back in some months
Regards
Matias 2/16

I would like to commend you on the staff who we encounted during our stay at your beautiful establishment.
Lauren in the restaurant was superb and nothing was too much trouble. Rubin your ever friendly coach driver was always obliging and always had a smile on his face.
The apartment was superb and the cleaning staff excellent.
We will certainly recommend The Rees to our friends and family.

Kind regards,
Michele Rylance 2/16

Thank you and I will keep up choosing Rees
Alick 2/16

I have provided a review to Trip Advisor with very positive and well deserved comments on The Rees.

Kind regards,
Michele Rylance 2/16

We had a wonderful stay at Rees. The room was amazing and the service excellent. We had dinner in the restaurant on our wedding day. This was also very good.
We would also like to thank you for the bottle of bubbles that was deliveretto our room after our heli wedding.
The only comment we have was that we booked the heli wedding package. Everything did go as planned, and we had a wonderful day – however the information regarding the plans for time of take off, weater forcast and so on could be better. We had to ask a lot of questions regarding the arrangement. It would have been nice if we had been given this information automaticly at check in.

We will be happy to return to Rees some time in the future.
Regards Bente 1/16

Thank you for looking after us while we stayed in Queenstown.
I would advise anyone visiting your wonderful town to book in at the Rees, it's just wonderful, the views are to die for and the staff are just great. We would love to return and we wouldn't stay anywhere else

Geoff Toal 1/16

Thanks and really good hotel with good service and good view. My family is vey comfortable with that

Thanks.
Regards
Bing Xue 1/16

It's fantastic! Really enjoy the timing with Rees, hope next time can stay longer.
One more thing need your help, my wife's hiking boots been left in the room 7011, please help us to find it, we are going to leave Queenstown tomorrow morning 8:00AM, hopefully can get it back by then

Thx
Martin 1/16

We thoroughly enjoyed our stay at the Rees. Your attention to detail was excellent. Every person on the staff was friendly and helpful. The shuttle service to Queenstown is terrific. The rooms were excellent and well appointed. Being able to store our golf clubs on level 7 was a bonus.

thank you sincerely
Angela Bailey 1/16

Just wanted to pass on my thanks to you and your amazing team of people in your reception area. They were ever so helpful with our many requests of keys, coffee and contacting people throughout the very busy 2 days that we were stationed in your foyer.
The coordination of transport for the bands ran very smoothly and my team of drivers were made to feel comfortable and at ease, especially important for my first time volunteers as they can sometimes be quite nervous prior to the first trip to the site.
Please pass on our appreciation and we will, hopefully, do it all again next year.

Many thanks
Vinny McCorkindale 1/16

We had a pretty good stay: the room with the view was very nice, the breakfast was perfect and the staff also, room service was prompt, the bike hire was efficient, the Queenstown shuttle was great ( Please convey our thanks to Rueben).
The main problem we had is that my pijamas "disappeared" one day and were never found again. Impossible to comprehend!
Another problem we had was that the guests in the adjacent room ( 4061), at the beginning of our stay were "loud" and used to bang the doors. The reception put a stop to those behavior. In fact, the doors is the main drawback of the rooms. Most guest don't hold them while closing the door, so they "crash" when closing and make a huge "bang". The second set of guests in the adjacent room did the same thing than the first set of guests, but did not stay long.

Sincerely,
R. von Berg 1/16

We had a wonderful stay at The Rees and really enjoyed our visit to Queenstown.
I have spoken with each of the people from our room and no one had a chocolate or coke from the minibar.

Regards,
Warwick 1/16

We recently had 4 nights stay with you over the New Year period and dined in the restaurant on New Years eve. During the meal we tasted the olive oil on one of the many courses and it was such a memory we would be pleased to know if you could supply the details about this lovely oil such as the name, producer, vintage if there was one, and if this available to purchase (on-line from you).
We have since returned from our month long holiday in NZ to the UK (England) and wanted to thank you all for such wonderful memories that will last for years to come.
Please pass on our thanks, best wishes and love to all the team; you are really a special team indeed.

With respect,
Stephen and Jane Butcher (Bedford, England, UK) 1/16

We very much enjoyed our stay. The room was wonderful. Only a couple things could have made it even better:
A ceiling fan in the room as the lovely sliding doors just don't get enough cool air through the room.
We were not told we had to reserve the shuttle into town. This could have been as we arrived early and left our bags, then got keys later, that the staff forgot. More shuttle frequency would also be great.
Would highly recommend the Rees!

Thanks
Gayle Malone 1/16

During our stay we had some minor issues, but the reason for this message is the way that the staff handled them. I spend over a 100 nights a year at hotels and know very well that every now and then things don't go without a hitch. It's very rare to come across a hotel where issues are handled as well as they were during our stay at The Rees.
I tried to recall any issues or incidents at any of my other hotel stays in recent memory that were handled better than they were handled at the Rees, but couldn't come up with any (and I've been through the pampering processes of Four Seasons and Ritz Carlton -hotels when something there doesn't go smoothly). Things were handled exceptionally well and with great discretion. It's staff like this that make a 5 star hotel truly stand out. Special mentions go out to Lou and Päivi, who handled the minor issues that we had exceptionally well.
Congratulations on a great hotel and more importantly on a great staff!

Best Regards,
Lasse Laaksonen 1/16

We loved everything about our stay--lovely 2 room apt, amazing views from everywhere, super helpful staff, great bar and snack service.
It was altogether wonderful.

Jill Waterman 1/16

We very much enjoyed our stay at The Rees. The apartment was lovely and appreciated the shuttle to town and back.
Only two suggestions: Have at least one potholder available to use when taking hot items out of the oven. As well, when first arriving have staff review how to work the oven, microwave, and fireplace (as they did some other things, such as the TV) – save a trip later for one of your staff to explain.
Thank you for a most enjoyable stay.

Kind Regards,
Jan Williams 1/16

We have been traveling throughout NZ for two weeks now, staying at various hotels throughout. Just last night, we were discussing the properties and deciding which was our favorite - we both agreed The Rees was our favorite. A great property! Lovely accommodations, outstanding and accommodating staff, excellent dining room.... we loved our four days there and appreciate the treatment we received.
THANK YOU!!

Best regards,
Mike and Mary Ann Mallette 1/16

Our family had a wonderful time at The Rees & would like to thank you for making our stay in Queenstown so memorable. The apartments are stunning and provided everything we needed. The cleanliness & quality was outstanding and the daily housekeeping too. In particular we wanted to acknowledge the service provided by the staff especially the concierges. Matt, Tom & Josh provided such excellent information & advice and organised our bookings carefully & promptly. Please pass on our appreciation. We would certainly choose to stay again at The Rees.

Regards
Rosemary and Hok Tan1/16

We are now back home in England. We thoroughly enjoyed our stay at you Rees Apartment Hotel. Although we had one of the smaller rooms it was ample in size for the 2 of us. The apartment was modern, clean and had lovely views over the lake. The hotel itself was also very nice with a super lounge and we were pleased with our breakfast in the morning.
The hotel was in a good position and it was nice to walk by the lake into town. We also made use of the complimentary shuttle bus to and from the town.
Thank you we would highly recommend your hotel.

Regards
Mr and Mrs Clapson 1/16

Greetings..!!
My stay at Rees, Queenstown was nothing short of fantastic. I must say it was a memorable experience at Rees. I would surely recommend Rees to my friends and family on their next visit to Queenstown.

Regards
Inderjeet Singh 1/16

I have forgotten to say thank you to all your staffs for arranging our dinners and excursions . They are superb !
Everything was beautifully arranged really .
Thank you again for making our holiday a success .

Kind regards,
Jeannette 1/16

Thanks Adrian, Queenstown gave us some great weather for our stay – organised by The Rees???.
The ready assistance from your lobby staff was much appreciated. In particular please pass on our thanks to Nathan, your senior concierge.

Cheers
Paul Reddel 1/16
We really enjoyed staying at The Rees, it was lovely.

The apartments are really nice, clean and well looked after.
Nice distance walking to town along the lake front or riding the bicycles.
The bicycles we hired from The Rees were in great condition which makes a difference.
So thank you very much for the friendly service and our lovely holiday experience.
We will certainly stay at The Rees again!

Kind regards.
Sabine Farrell 1/16

Just wanted to say thank you for your Concierge and Events team and their gracious hospitality on our recent visit in Queenstown.
Without your team advice, especially Nathan, Josh, Vincent, Matthew & Lou and their constant attention to detail, we would not have enjoyed ourselves nearly so much.
Again, thank you for making our visit a memorable experience for us. You can be sure all friends and families of us will hear of your hospitality.

Kind Regards,
Andy 1/16

We thoroughly enjoyed our stay in the Rees Apartments. The apartment was well furnished, the beds were very comfortable and the bedding was superb. Your staff were very helpful too and we liked the way that we were able to leave some of our cases whilst we took the overnight Doubtful Sound cruise. We will let Audley travel know that we thoroughly approved of their recommendation.

Best regards,
Mike 01/16

Our stay was lovely thank you. The shuttle was a great service and views of the lake were excellent.
Only one thing, our windows were screeching when the wind picked up and we couldn't seem to stop the sound. We were in 1142.

Meagan 01/16

We really enjoyed our stay at the Rees. The beds were comfortable and we enjoyed being able to book the shuttle service. Rooms were tidied well with the exception of vacuuming.
It would be great to have more selection of foods on the restaurant menu (e.g.- hamburgers, grilled chicken salad, etc) that are more affordably priced. We would've eaten there more if it was cheaper because our waiter was excellent (he was from France, I forget his name).
Also, I recommend a bowl of fresh fruit to be available in the front desk area as well as a shelf with board games that you could sign out for an evening.
We had difficulty watching pay per view movies even after the gentleman came to fix the system. It never worked properly and it was frustrating.
The concierge/bell men were fantastic, in particular, a young man named Tom. They were eager to help us with any excursions too. Everyone at the hotel was friendly and always willing to help us anytime!

Thank-you,
Janell Speers 01/16

The whole stay was perfect

Thanks.
Linda da Silva 12/15

I just come back to work today and i would like to thank you again for my stay in Rees ! It was awesome and i gave you a 5 stars on Trip Advisor.
It will be with pleasure to receive you here in our office. Can you please advise me when you will come in Noumea in order to organize a meeting with my team.
Thank you for the documents you emailed me below. I will transfer to my collegues.
We wish you an happy new year from all TPV team and we hope to see you soon in New Caledonia.

King Regards,
Alexandre 12/15
TPV New Caledonia

Our family had a wonderful time at your hotel and were very impressed with the facilities and high standard of customer service. Of particular note, Sam was extremely helpful, handling our check-in and luggage, showing us to our room, providing advice and finally extending the very kind gesture of giving us our room key as a memento (as our surname is Rees).
We will certainly recommend the Rees to our friends and family and will stay with you again when next in Queenstown.
The only slight blemish is that, having purchased one of the Rees robes as a souvenir, upon returning home we discovered that the belt was missing from the bag. We were surprised as the bag was sealed when we received it.

Kind regards,
The Rees family 12/15

Thank you for the great hospitality. My family and I had a fabulous stay and everything in the apartment was great and clean. Keep up the good work and I will certainly leave my positive feedback with Tripadvisor.

Best regards
Louis 12/15

We had a lovely stay... beautiful apartment with view of lake. Very peaceful. Thanks

Fiona & John Meadley 12/15

Our stay in Rees Hotel was amazing, keep up the great work
special mention to Reuben our driver, for being a great host while taking us to the town centre

kind regards
Junior Aiga 12/15
AMP 360 Adviser

Very good experiences, comfortable room with good view. Thanks a lot to your staff to help me to borrow bike from your hotel!
I had very nice weekend in your hotel.
Thanks a lot for all service and help.

Queena 12/15

We had a great stay and hoe to come back soon.
Your colleagues were delightful, which made it even better.
I have added a review on TripAdvisor.

Regards
Paul 12/15

We had a lovely stay at the Rees as the rooms were wonderfully appointed and the staff were all helpful and efficient.
We will be returning to The Rees tomorrow. As my business partner is tying to send me a fax urgently, I've asked them to send the fax over to the hotel. Would greatly appreciate if you could hold the fax for me till we arrive in the afternoon. Many thanks.
Best regards,

Beatrice KUO 12/15

We enjoyed our stay in your hotel. The appartment was superb, the staff very kind and attentive. No criticism at all.
Kind regards

Matthias Becker 12/15

I write to thank you and, if I may, through you, to thank all the staff and personnel at The Rees for your superb hospitality and service.
Room is neat and clean. Staff walked us to our room and made sure we settle in comfortably. We found a centipede in our bathroom and Rodrigo (hope I got the name right ) from the reception was quick to help us deal with it.
Wish all of you a Merry Christmas, a happy holiday season and a wonderful new year.

Regards
Koh 12/15

Thank you, we had an excellent stay, wonderful hotel. Back home in UK this morning!!

Geoffrey Woods 12/15

Hi Adrian,
Thanks for the note, we had a fantastic time and your staff made us feel very welcomed!
Everything about the room, hotel, and staff was excellent.

Regards,
Geoff & Chloe 12/15

We really enjoyed our stay at The Rees Apartments, they were extremely clean and comfortable. with wonderful views over the lake and mountains, and the front desk staff could not do enough for us.
The only thing that did worry us is the ramp access to and from the car parks. As you know it is extremely steep with a severe curve on it, making it quite difficult for cars to pass side by side. It might be better to make it into a controlled one way ramp by means of traffic lights at either end. Another slight obstacle is that the top of the ramp is used as a turning circle and it might be better to direct taxis or vans to turn at the front road entrance and then reverse down to the front doors of the hotel.
These were the only two minor points that marred our stay at one of the best hotels we used during our five week stay in New Zealand
Thank you for asking our opinion

Clive and Celia Russell 11/15

We had a great stay and wish we were back in
Queenstown.
I'm back at work mainly to save up so I can return.
Loved the location, room and view. The staff were wonderful but
were under the pump a bit as was very busy when we stayed but
they handled it well.
Many thanks

Kind regards
Gary Hircock 11/15

Thanks so much for our amazing stay at the Rees, it was the most perfect way to end our South Island holiday.
We were really impressed by the apartment -and that view!!- as well as the professionalism and friendliness of the staff.
The happy birthday chocolates and card for my partner were a really special touch also and greatly appreciated.
We will certainly be recommending you to our friends and family and will also be back in the future.

Thanks again :)
Jacqui Owen 11/15

I had a great time and loo forward to returning for a longer stay in a few weeks.
I regularly come to Queenstown but it is the first time I have stayed with Rees. Do you run any form of a loyalty program?
Many thanks,

Dr Alastair D'Vaz FANZCA MA MB BChir Cantab /Anaesthetist

I thoroughly enjoyed my stay with you again and as always, starting with the friendly welcome back.
I travel a bit around the country and must say I now avoid room service as tends to be very disappointing. However I decided to plunge into my first room service experience with you and what a delight!! The Best room service meal ever. I enjoyed a very fresh, very tasty meal – will definitely being including that into my next visit with you.
Till next time

Cheers,
Karena Gibson 11/15
Vodafone

Our stay was wonderful!! Thank you so much! Overall the experience was excellent. Only tiny thing we ran into was with room service, they forgot several items that resulted in multiple trips to our room, but they were very nice about it! Thank you if and when we return to Queenstown the Rees is the only place we will stay!
Thank you!!

Ann Zell 11/15

Just to let you know we had a fantastic time at your Hotel and Nathan was very, very helpful, when we come back to Queenstown we will definitely stay at your Hotel

Best Regards
Mike 11/15

We very much enjoyed our stay, thank you. Your staff are very helpful and the rooms were of high quality and met our expectations.

Trevor Canty 11/15
Development Manager
The Neil Group

We enjoyed the hotel very much. Nice and clean and well appointed. View and balcony was very pleasant. Check in and out was smooth. I would recommend your hotel to anyone.

Karen Underwood 11/15

I thank for your service, & Thank you for accepting our stay.
I introduce the splendor of your hotel to many visitors.
I wish the hotel guests to your hotel increase.
Thank you for your everything.
& I wish that I can meet you again!!

Thank you & Best regards.
Yuki Mamada (Mr) 11/15
PURPOSEJAPAN, CO.LTD

Thank you, we enjoyed the stay. The room, service and staff were excellent.

Regards
John Kantilaftas 11/15

Karen and I returned home from our wonderful vacation one week ago. We were exhausted.
Wanted to thank you Nikita and Fran for making our stay a five star experience. You were great!!!
Telling all our friends about the Reese and hopefully they will visit with you when they book their rooms.
Hope you have a great summer.

Best of everything.
Dennis and Karen 11/15

Most of the stay was excellent. The only issue was that the boxes of the toiletry kit in our bathroom (1112) were empty! There was no shower cap, no dental kit or shaving kit, etc in the boxes. The boxes were there, but all of them were empty. Maybe since the boxes were there, the contents were not checked by housekeeping.
Not a major issue - so we did not bring it up at checkout, but it was surprising to find empty boxes.

Kind regards,
Shiva 11/15

Thank you very much – our stay at The Rees was excellent and as always you treated us very well. Please pass on my regards to the management and your team – I really appreciated your generosity in supporting us with this media file and look forward to coming back again.

Claudia Tasker 11/15
Events Media Specialist
Tourism New Zealand | Manaakitanga Aotearoa

Thank you for the note and the lovely service and accommodation we really enjoyed The Rees and the team are all very helpful and friendly. I will be back in approximately 2 weeks so will make a booking as soon as dates are confirmed.
I left my new jacket with reception on check out yesterday, Robert from the Bonz store in town was picking it up so it can be shipped to me here in Australia. I have copied Robert in the email for his awareness also.

Thanks again…
Rebecca Nelson 11/15

This hotel is Fabulous! Wish we could have stayed several days!

John Goldsmith 11/15

We thoroughly enjoyed our stay at The Rees. The room was very comfortable, the lakeside view was amazing, and all the staff were very accommodating and most courteous. We would not hesitate to recommend The Rees to others who are planning a stay in Queenstown.

Thanks,
Larry Renaud 11/15

Good Afternoon,
Our stay at the Rees was wonderful. All of the staff were super friendly and went out of their way to help us organise activities and offer advice.
We would definitely recommend our friends and family stay at the Rees.

Regards,
Dominique 11/15

Well thank you to you and your team at The Rees Samantha and I had a great weekend in Queenstown just what we needed.
The food was magic as like the view and your staff were very polite….the service was great!!
We will see you again sometime next year for a longer stay we will be recommending ?

Cheers
Brett Walker 11/15

We had the most fabulous time at your Hotel. No hen we arrived I requested to see another room as we're both wanted equal accommodation seeing we left families behind for some much needed r&or. The manager on duty was lovely and accommodated our requested but we decided to keep our room which was lovely.
I cannot wait to return with my girls to show them the beauty of both Queenstown and your Hotel.

Sincerely
Lynette Korn 10/15

Our stay was great. The room was fantastic.
I would also like to commend your staff they were lovely and one in particular, I didn't get her name. But, I had fallen on a trail during the day and while walking to my room she noticed I had a cut on my knee and asked if I was ok. I assured her I was, she then told me she would get a bandage for me and bring it to our room.
She brought some antiseptic wipes and a selection of bandages to my room only a few minutes later. Having people like that in your team makes for a very special place to stay.

Regards Emma Rilen 10/15

We had a great stay at The Rees, all the staff were extremely helpful. I organsied a spa treatment through Lou at reception and she was excellent! The welcome note and lollies for my mums bday was a lovely touch.

Kind regards,
Eve Thorp 10/15

We had a wonderful time at queenstwon, and the hotel and its service were great .. Thanks a lot :)

Regards
Al Mulla 10/15

We were in room 2142 from 20-25th of October.
We spent 5 days and night at the Rees Hotel and we were extremely satisfied. Both Kerstin and I are experienced traveler of the world so we know when we think that a hotel is outstanding. This was really a top notch experience.
The room with a view over the lake and the mountain was of course magnificent. The service was personal and very relaxed without being too much.
The culture with all the young staff from all over the world was extremely refreshing. Everybody in your staff were so helpful,kind and personal with us the whole stay.
I am sure we will come back to the Rees!
I have only one request. Please be so kind and let your whole staff know how happy we were with their charming behaviour.
I have worked in the Med Tech business and research within GE Healthcare for many years dealing with many tough customers and partners.I know how hard it is to create a culture like yours.
Congratulations!
Many thanks for giving me the opportunity to express our opinon.

Kerstin & Bengt Nielsen 10/15
from Stockholm, Sweden

Dear Kevin,
I would like to sincerely thank you and your team for looking after Jake and Charlotte Walton last Sunday evening.
Charlotte text me a message late that evening to say "thank you for such an amazing evening, the food, wine and service was amazing we can't thank you enough for this special night".
Well done True South, mission accomplished!Warmest regards,
Lyn. 10/15

We have just arrived home in St Albans after what seems like a marathon of transfers and flight connections.
Thanks for your note and what a coincidence that you are a local!!
Thank you very much for offering to post the birthday card FOC, as it would be a shame to miss who the sender was.
I shall look forward to seeing it and must thank you again for our great stay at your hotel - it was a lovely special birthday treat.

All the best,
Peter 10/15

We had a lovely stay thank you. There isn’t anything you could improve.
See you in February.

Kind regards, Sandy 10/15
Sandra McKie
Deputy Director Visits and Ceremonial, Heritage Commemorations and Protocol Group
NEW ZEALAND DEFENCE FORCE

Sam hello and thank you for the email and attention during our stay.
We will be back again one day and we will recommend The Rees.
Thanks again, much appreciated.

Colin Morris 10/15

Our stay in the REES was most enjoyable The disabled facilities for our 92 yr mother were excellent
We enjoyed both restaurants and went to Sassa twice
Could not fault any aspect of service The petit French waitress was delightful

Regards
Greg Nelson 10/15
Professor Cardiology
Head of Department

Just wanted to say thank you to you and your team ??
We really appreciated everything ! And have no complaints as service & facilities were excellent ??
Definitely would recommend this hotel to all I know and will be back !

Bhavana S Singh 10/15

We had a wonderful stay at your hotel. We really appreciate the effort your staff made to get my backpack that I had forgotten to me. They contacted our limo driver who went back to the hotel , picked it up and brought it to me at the airport.

Don 10/15

I must say I thoroughly enjoyed my all too brief stay at The Rees Hotel. The room was spacious and elegant, and I enjoyed speaking at an event organised by the Catalyst Trust in the Rees Conference room.
Also a quick word in praise of the staff working at The Rees Hotel. They were unfailing courteous and helpful, and I am very grateful for the way they have assisted me after I discovered I left a laptop and a cellphone charger behind in my room (5122).

Best wishes,
Robert Patman 10/15

Yes, we had a great time at The Rees.
In particular, we would like to commend the great service we had for the 4 breakfasts we had with Ms Jitka in the sixth floor restaurant. She always had the cheerful greetings in the morning and could remember our usual order after the first breakfast. She was not intrusive but always attentive to our needs. She is a great asset to the hotel. :-)

Regards
Shelley 10/15

Hotel and services beautiful. Wonderful to have shuttle buses. The only criticism was the playing of Christmas songs at breakfast. Really? In mid OCTOBER?

Regards
Pam Cartmell 10/15

The hotel/apartment was exceptional. The quality of the facilities was first rate and the view from our apartment was stunning.
The shuttle service to Queenstown was a welcome provision as it was a bit too far to walk each day. It is a shame you don’t provide this service to Queenstown airport as the transfers cost us $200 (return) and I would gladly have paid a fee to you.
True South was an outstanding dining experience with very good service from a young Irish woman (can’t remember her name). Nathan (front of house) was an excellent ambassador for the hotel and deserves recognition. The cleanliness of the entire facility is a credit to your housekeeping staff.
On a negative note – on our final day we were waiting in Bordeau for our shuttle to arrive and your HR person was having a meeting with another senior staff member regarding an HR disciplinary/performance issue. While I commend the pursuit of informality to have this meeting in a public space within earshot of customers does nothing for the reputation of the Rees.
I would recommend the Rees without hesitation and we would stay with you again if we return to Queenstown.

Kind regards,
Geoff Blackburn 10/15

I enjoyed the stay, thank you. Also I understand from Kirstin Martin that the Rees Hotel did a very good job accommodating the Ford team, so thank you.
My only minor complaint would be the charge for a flat white at breakfast – if breakfast is included it would be good to include that in the overall breakfast charge.

Regards,
Corey 10/15

Thanks for the excellent customer service and friendly team, regards Terence 10/15

This is a quick email re our stay.
My husband and I decided to take my mother to Queenstown for her 83rd birthday.
The service we received was outstanding ! Phil and I regularly travel internationally and are quite often impressed (especially in America) but your staff have raised that bar. Special mention to Sarah for our first point of friendly contact, and to Lou and Sharon for their genuine warmth and going the extra to make sure my mother had an enjoyable birthday and that we enjoyed our stay.
We will highly recommend to our contacts and will return for a more leisurely stay in the near future.
Please pass on our compliments

Kind Regards
Carolyn Munday 09/15

We had a lovely stay at the Rees and I will be writing a review on TripAdvisor in the next day or so.

Regards,
Mike 09/15

Thank you for a fabulous stay Adrian! Will highly recommend to family and friends!

Cheers
Lisa 09/15

Thank you very much. We had a lovely stay at The Rees Hotel and would thoroughly recommend it to anyone. Our time in New Zealand was amazing and the 6 days we spent with you made it easy to get around, relax and enjoy the views. The only thing I would have liked is ground coffee provided every day. It was so lovely to wake up early with a nice coffee to look over the lake. It wasn’t replaced after our second day. Only a small issue and not life altering.
Once again thank you for your service. Everyone was so lovely and treated our children with respect, asking them how they were etc.

Thank you again.
Danielle 09/15

my wife had the best time in Queensland and it was partly to the accommodation. It was excellent . The staff are fantastic up and including the cleaning ladies. I would certainly recommend your Hotel to anyone. My wife and I travel a lot and this was a very well run hotel. Am an expat and had not been as far as Queenstown until we visited it a couple of weeks ago. My business takes me over the world and I was amazed at this amazing place so close to Australia. I would love to. One again very soon. Once again thanks for you hospitality.

Regards,
Greg & Maureen Hughes 09/15

Adrian, we had a wonderful time and your staff were excellent, particularly Nathan. Will recommend to our friends back in Australia.

Thanks
Steve Rigg 09/15

We thoroughly enjoyed our stay at The Rees, the service was second to none, the rooms were beautiful and clean and nothing short of 5 star luxury. Your staff should be congratulated on their exceptional, professional service. And Queenstown, itself, was spectacular. We were so sad to say farewell this morning on departure (there were tears as we drove out) and I think we all left a tiny piece of our hearts behind.
We look forward to returning again soon.

Thankyou again and kindest regards,
Adam and Katrina Coltzau 09/15

Our stay at the Rees hotel was excellent. The room was great with a comfortable bed. The gas fire place was easy and a nice way to stay warm. The TV / movie selection was poor so that may be something to work on if I could suggest anything.
Customer service was excellent. Everyone was helpful and friendly. Prior I did stay at the Edge Water in Wanaka and the concierge George Smith was excellent and would seem to be perfect for a class of hotel like The Rees.
The addition of SASSOS restaurant was very nice. Great Italian
I would and will recommend The Rees Hotel to our customers and to friends and family.

Best Regards
Jason 09/15

Thank you Sam for making our stay so special and memorable.
We will be recommending The Rees to our family and friends

Mrs Dagher 09/15

Hi Adrian, our stay was exceptional. We had a pretty frustrating end to our holiday with a small car accident and a flight cancelled on us last minute.
But the Rees was incredible with all the people very helpful and friendly. I would like to extend a special mention to a young lady who is French working at your Sasso Italian restaurant as a waitress. She was lovely. Had I not had to cough up $4,200 for the car accident excess I would have been able to give her a nice tip – so we felt bad for that!

Regards
Sam 09/15

I just got back from Queenstown and now back at work. But just wanted to say a huge thank for letting us stay at your resort we had an absolutely amazing time and I will be sure to recommend to my future customers who are looking to go.

Thanks again
Olivia Newman - Team Leader 09/15
Branch 209 - Yonkers-Cross County
Liberty Travel

I just wanted to come through to you to say THANK YOU so very much for our stay last week! The property is fantastic, the staff so attentive, professional and helpful…and they always had smiles on their faces. I couldn’t fault anything and certainly cemented my faith in the property. I have no reservations at all about sending clients from all markets to you.
Also…very cheeky of you but thank you also for the meal at Sasso! The food there was outstanding! I already have it on our Queenstown restaurant guide but I can now speak from experience.
Thank you once again to you and your team! Here’s to a fantastic and busy season ahead.

Take care & kind regards
Monique Jenkins 09/15
Senior Account Manager
Pan Pacific Travel

An enjoyable stay in a lovely establishment thank you. Your team on reception were a stand out. Sarah and Sharon I think their names were. A real delight.

Well done.
Brian Fenn 15/09
The Good Guys Blacktown

The experience we had at the Rees Hotel was very positive. Very helpful staff, very nice rooms and services.
Thanks for everything.

Ali Shabban 09/15

Myself and my son Sam had an amazing time whilst staying at The Rees Hotel.
I would ask you kindly, if you could please pass on my sincerest Thanks to ;
Nathan , Sebastian and Adam on the Concierge Desk..
They all helped make a difference for a trouble free couple days of skiing and recommendations for dinning.
It was an absolute pleasure dealing with them.

Regards
Lisa Hicks. 09/15

ps Can't wait to hopefully come back again :-)

Yes we are home and we loved our holiday.
That is fine we had the wine early on in the week and it was lovely.
Thank you all so much we had a lovely time and Nathan was just wonderful.

Will visit again
Jenny Finnegan 09/15

I just wanted to say thank you for the cake and organising the welcome letter for Lisa when we entered the room.
The food at dinner was amazing and please pass on compliments to the chef.
Special mention must go to Sarah and Laurent who could not have looked after us any better.
An amazing night overall.

Many thanks
Paul 09/15

Thank you for the stay it was wonderful. Was disappointing that the breakfast order wasn't collected the night before but very happy how quickly your staff got breakfast to our room once we phoned reception. The no charge on breakfast at check out because of this was really nice.
I've left my suit there but have been told it's at reception so I'll call in tomorrow to collect

Again thank you
Cheers.
Scott McCormick 09/15
Director
Drink ?ED Australasia Ltd

Thanks again for everyone's help yesterday. Everyone was so friendly and welcoming the room was fantastic and topped off a great day!!!
Really appreciate it!

Kind Regards
Mike and Kelly 09/15

We had a wonderful stay at The Rees. We were really impressed with the rooms and most importantly, the hospitality. In particular, I would like the mention that Nathan was very helpful in advising us regarding a cancelled Milford Sound trip. Also, Lou from Scotland checked us in on arrival and was lovely.
Lastly, I wonder if I could ask if your housekeeping staff came across a portable espresso maker my husband brought all the way from Ireland! We think he last saw it when we stayed in room 1122.

Thank you again.
Kind regards,
Aoife Cotter 09/15

Hope your roadshow went well.
The staff were amazing Sarah your food and beverage manage was outstanding, very attentive and organised. Nathan was a huge help assisting me with bags, boxes and everything else!
The whole experience was top class. I have written a comment on trip advisor.
Thanks Luba
Meet up next year.

Kind regards
Polly 09/15

I would like to thank your exceptional staff for making our stay at the Rees Hotel a memorable one. My family and I had a very pleasant stay at Queenstown thanks to your easy and accessible service. I would also like to thank the staff for their kindness and welcoming nature throughout our stay at The Rees Hotel.

Kind regards,
Ali Ahmad Ali 09/15

Thank you for your hospitality on Fri. It was great to finally see the hotel first hand and see why our clients love it. The staff were all very friendly and happy to help with anything,

Kind regards
Karla van Niekerk 09/15
Account Manager
North Shore Business Travel

Great to experience your property first hand.
My only criticism would be the locked door on our deck would make a banging noise from the wind, however using a cushion and deck chair I managed to get it to stop… It was great to see your lead in rooms, think we would definitely recommend our clients to upgrade room type where possible however.

Kind Regards
Michael Denning-Kemp 09/15
Air New Zealand Holidays

I would like to provide some feedback regarding my stay.
Being in the role I am in I have the opportunity to visit many high end hotels and I must confess that your property is the one I would like to unpack my bags and never leave! Your staff were very friendly and helpful as nothing was too much trouble, the property itself… magnificent! Beautifully appointed with exceptional views and a good location. When I return on a personal holiday there is nothing I would need for when staying at The Rees Hotel.
My visit to NZ and especially Queenstown has won me over and I will be back to visit very soon.
Thanks for an amazing stay!

Regards
Ashley 09/15
Virgin Australia

My stay has been very pleasant. Your colleagues at The Rees are very friendly, professional and fun. Lucas had been a very good guide, but I understand that he would be leaving soon.
Thanks again, the next time I'm back to Queenstown I will definitely stay at The Rees.

Thank you!
Kind regards,
Ronald 09/15

Thank you so much for posting these for me.

I’d also like to say thank you very much for having me at your beautiful hotel. I’ve never wanted to get out of bed so quick to open the curtain.
I look forward to sending my clients there in the near future.

Warm regards,
Remy
Hello World 09/15

Was indeed a wonderful stay at the Rees, and I will definitely be back again next year!
Will be able to recommend it to my clients with confidence now as well.

Kind Regards,
Simon. 09/15

We had a wonderful time, as usual, and had no issues to report. We took the new bikes for a ride on Saturday and they are excellent,

Darryl 09/15

Thank you so much for yourself and the lovely staff at The Rees for welcoming us into your beautiful property. It is absolutely beautiful and I will defiantly be recommending it to my client's.
QT stole my heart so I hope to see you again soon.

Kind Regards,
Melanie Donaldson 09/15
Flight Centre

I really enjoyed my stay at your hotel, the food was fantastic in the restaurant too and I would just like to say thank you for the apology gift for the incorrect information given to me for the Ski Buses.
I really enjoyed my stay at your hotel and in Queenstown and cant wait to come back and send some of my clients to stay within your property.
The shuttle service was great too and Lucas was always very polite and friendly (we seemed to get him the most).

Kind regards
Olivia Gerorgeff 09/15

Thankyou for your email, I really appreciate your follow up. Yes we have a great time once again at the Rees, it’s a real treat for us. I just love the check in and personal delivery to your apartment. I also love the shuttle to town and back, its fantastic !!! and also :0) I love the fact I could ring reception and my call was answered immediately and my request for news paper actioned straight away. Your staff are lovely
Just wanted to let you know the heated floor in the bathroom did not work the whole stay . Also Adrian, can you follow up on the robe I purchased please. I just loved the one we had in our apartment and so enquired about a possible purchase of one and was told that I could at the reception buy one on my departure, which I did. When I got home to Whangarei I took it out of the plastic bag it was in and found that it was a very large robe. It was not the same size as the one in our room. I myself are not a small person but this robe is way to big for me to enjoy. I have it ready to post back to you when your staff send me the correct one.

Thankyou
Sheryl 09/15

I spent my 21st Birthday at The Rees late August and I just wanted to thank you for making it a very special time. You were very kind to give me some sweets and a card and the chef made me a birthday cake which was fantastic. My family and I had a great stay and hope to return in the not too distant future.

Thank you again,
James Brown 07/15

We have the Travel bug like all baby boomers and stayed at Hotels all round
Australia and the world ,and even on my business travels I have not stayed at a Hotel equal
The Rees ,
From the first day to the last we were made to feel so welcome and celebrated our wedding anniversary
In your True south Restaurant which was superb,
I was talking to Julie on the Flight home to Brisbane yesterday about how we always strive to improve our
Business and customer service ,but I am not sure where we can suggest any area of your business to change ,
The staff are all good ,the rooms are superb and it was our first visit to Queenstown
and loved it ,(we have been to other areas of NZ before)
The recommendation from Flight centre staff was also spot on of course
Hope to be back in the near future

Kind Regards
David & Julie Nicholson 09/15

We had an awesome stay with you. A huge thank you to all your staff for making it so good. When we are in Queenstown next, we will definitely be staying with you.

Kind regards
George 09/15

We thoroughly enjoyed every part of our stay at The Rees.
From reception to concierge to bus drivers to cleaners- all excellent.
We will certainly recommend The Rees to anybody we know planning a trip to Queenstown.
Thanks again.

Regards,
Paul Burns 09/15

Everything was great thank you Adrian! We dealt a lot with Chloe and she was very helpful and had fantastic customer service.

Thank you for the stay.
Dr Macdaniel Nixon 09/15

Firstly I would like to say THANK YOU so much for making our stay absolutely wonderful.
It was the first time my friends and I had come to Queenstown and it was beautiful. The apartment itself was exquisite, the service was great the view amazing, we did disturb front desk quite a bit with our constant calling, but they fulfilled all our requests with a smile on their faces.
They were so friendly yet maintained their professionalism.
It was also my birthday upon arrival and the staff had organised cake and bubbly caught me off guard, but was so sweet.
I would like to commend and thank Lucas, Jakub and cloe on their wonderful work as a team, and as individuals, working in a hotel myself it's so great seeing other people doing so well you have a great team.
Will definitely come back. Thank you for everything.

Kindest regards,
Anusha, Patricia and Eddie. 08/15

I am a travel agent at Escape Travel in Sydney and I have just returned from my 7 night stay at the Rees hotel and Luxury apartments.
My stay was ABSOLUTELY AMAZING! I cannot complain about one single thing - the staff were INCREDIBLE! Especially Sharon at the concierge desk and Nathan, Lucas and Matt at the shuttle service.
Every Single person was spectacular as well as all the facilities in the room.
The bed, the heated floors, the towel racks, the shower, the balcony, and most of all the incredible view!
I will be booking my next holiday at the Rees when I come to Queenstown next!
My partner and I are still talking about how perfect everything was, so we want to thank you so much :)
Thank you for making our holiday the best so far :)

Kind regards,
Maddie 08/15
International Travel Consultant | Escape Travel Bankstown

Can I start by saying we enjoyed our stay with you immensely.
The staff were fantastic, very friendly, helpful without being over the top and answered all questions knowledgeably and politely.
I will raise a couple of points regarding the room, and they are very very minor points, but being in retail myself I value all feedback no matter how small.
Firstly ( and I did say they were very minor points, take that as a compliment ) I just felt the red plastic tissue paper box was completely out of character with the rest of your room
Secondly, the same with the pedal bin in the bathroom, looks cheap and opens very poorly.
Finally I did notice some rusting appearing on the metal brackets holding the small pull down curtain above the toilet. Room 7132

Completely minor points, and they certainly did not reduce our enjoyment with staying in 7132, but you did ask, and that is my only negative feedback.
Great place to stay, great service and wonderful staff, my compliments to the management for running such a good operation. Should the opportunity arise in the future we would love to stay with you again

Thanks
Les Lovell 08/15

We had a wonderful stay at The Rees.
We thank the hotel for excellent service and memorable stay.

Kind Regards,
Dr Padmini and Dr Gourannanavar Pampapathi. 08/15

We thoroughly enjoyed our stay at The Rees Hotel. The facilities and services, in particular the shuttle service to town, room heating and continous supply of milk were amazing, the view was incredible and every staff member was friendly, personable and professional.
We will be recommending The Rees Hotel, passing our feedback back to Air New Zealand holidays and plan to be back again!

Many thanks,
Michele, Sydney and Olivia 08/15

Hi Sam,

Thank you for following up. I had a great stay and can’t wait to return!

Kind Regards,
Mike Stearne 08/15

I would just like to personally thank you and your team for such a great job you guys did for us on our hotel, from booking our trips, to room service and the shuttle bus. We truly no why you guys are 5 star. It has been the best hotel we have ever stayed in. We will hopefully be reuturning to queenstown in the not to distance future and you guys will be top of the list. I have referred you to everyone i know. But one day hopefully we can return.

Thanks again
Daniel and Hayley 08/15

Our stay was fantastic, I couldn't fault your hotel at all. It was comfortable, everyone was helpful and we enjoyed our time there very much. The only thing I could think of is suggesting heaters for the balcony so it takes the edge off sitting outside , the views are amazing so sitting there is quite nice.

Thanks,
Anna-Lisa 08/15

I had agreat time at the Rees and look forward to the next visit

Kind Regards
Dennis Church 08/15

We had a wonderful stay at your hotel, I have written a lovely review on Tripadvisor, it should become available in the next few hours.

Kind Regards,
Ann 08/15

Thanks for your trust and for the excellent service you offered us and we really enjoyed staying with you , please provide bank details and I will send you the amount 5.50 as soon as I can ,

Thank you and kind regards
Mrs Al Suwaidi 08/15

Thanks - great staff, very welcoming
Lovely room
Liked the complimentary bar nibbles at happy hour
Didn’t like the breakfast cereal dispensers - otherwise bkfast great
Wish we could have stayed longer

cheers
Janek & Lisa 08/15

Simply awesome – you could help us dummies with a guide to using the auto blinds in the book in the room ?

Had a great stay – thanks
Colin 08/15

My family had a great time at Rees. This is our second time at Rees and we will definite stay at Rees again when back to Queenstown.
I would like to specially give compliment to the house keepers. They had done very good job every day. And I am also appreciated your understanding when we requested to change the room due to the view. I would like to say thanks to a man who walk us to the room and help changing the room too.

Best regards
Navara Vanasin 08/15

I wish to say that my stay at Rees Hotel was nothing short of excellent and the service from all the staff was second to none .
They made me feel very special at all time great service by all very happy customer .

Kind Regards,
Martin Dettmer 08/15
Audi Certified Sales Executive

We had the most wonderful time in Queenstown and this was made particularly nice by our stay at the Rees. The room was wonderful as well as the service of your staff. Everything was perfect! We try to come to Queenstown each year, if not every second year and have previously stayed at the Glebe, the Oaks and a number of other apartments, however the Rees is by far our favourite and we will definitely be staying at the Rees in the future!
Kind regards

Melinda Belovari 08/15

I have nothing but praise for your staff and how well we were looked after. The customer service was exceptional and your team went over and above when faced with some gas heating issues. We were most grateful.
We would gladly stay at The Rees again.

Thank you again for a wonderful experience.
Kind Regards,
Tanya Ganz 08/15

I would just like to extend a big thank you to you and your staff. We thoroughly enjoyed our stay with your team.
In fact we do intend to come back to queenstown and apart from recommending “The Rees” to others, we definitely intend to stay, if possible back with you next year.
If you have any advance specials for next year for returning guests, we will certainly look to book our next winter ski trip with you.

Thanks again for a memorable stay.
thanks and regards,
Michael 08/15

Our stay was fantastic, I couldn't fault your hotel at all. It was comfortable, everyone was helpful and we enjoyed our time there very much. The only thing I could think of is suggesting heaters for the balcony so it takes the edge off sitting outside , the views are amazing so sitting there is quite nice.

Thanks,
Anna-Lisa 08/15

Simply put, we loved the Rees. The location is just right, the running trail is very convenient, the staff is excellent, the room was great, the restaurant was very good (we had breakfast) and lastly, the indoor parking is a real treat.
My only complaint is that, upon check-in, I advised the staff that I would be checking out a day early. At time of checkout I was advised that I would have to pay for the last night even though I was checking out early and had advised earlier. When I advised of this at time of check-in, I was not advised, at least verbally (meaning, it could have been on the document I signed at check-in).
Thanks for listening and we would certainly stay at the Rees again, but would make sure we had our dates correct and fully understood.

Mitch 08/15

We had an amazing time at the Rees and have highly recommended it to all our family and friends.
Thanks so much to your team for helping us during our stay (as we had no luggage).

Cheers,
Rebecca Brandham :) 08/15

It is very seldom that we write feedback - since everyone is asking for it and we could spend 50% of our time doing these kind of things. Well in the Rees' case it is a pleasure to make an exception. Already the fact that you don't use standardised forms but openly ask for feedback makes us feel invited and not pushed. Just underlines our over all experience with you. It was from A to Z more that we could hope for. We both travel the whole world and spend many nights in hotels - and your place was outstanding. It all started with a great answer on our initial mail and questions - the prime reason why we choose to stay at your place. No request was too much for your team - everyone always helpful - we can only congratulate all of you and say - thank you very much! We will recommend your place with pleasure to everyone!
You made our stay in Queenstown a special one,

thanks for all,
Ruth & Urs 08/15
Blum International Consulting GmbH
Industriestraße 1

The stay was nice and the rooms are great as usual. It was our fourth time staying with you.
Have a great day
If you have any questions or require further information, please contact me.

Best regards,
Christian Schwenk 08/15
Jauch Quartz America, Inc.

Thank you for your email, we had a wonderful stay in Queenstown, your hotel is beautiful and your staff were very welcoming.
I'd certainly recommend anyone coming to Queenstown to stay at The Rees.
Please go ahead and charge the card you have on record, I apologise for not letting you know when I checked out this morning, those items completely slipped my mind.

Kind regards
Nick 07/15

Thank you for a wonderful stay in your hotel. The facilities were amazing and the staff were brilliant. Nothing was too much trouble. Stephanie was fabulous in the restaurant with my kids last night. Thank you for the birthday card and chocolate too. I wouldn't hesitate to recommend The Rees to anyone. Thank you.

Regards
Melissa McLennan-Miller 07/15

Our feedback is all completely positive – your staff are amazing, the location & our room were superb. Thank you for enhancing our special occasion. We will definitely be back & are recommending you to everyone we speak to.

Kind regards
Nicole Dyer | Group Sales Project Coordinator 07/15
Virgin Australia
My husband and I had an amazing 2 days in Queenstown and staying at the Rees made this easy to do. There was nothing that was to hard for your staff to do and our room with amazing views made it easy to sit back and relax. Thankyou to all the staff as they were all outstanding. We will be back,

Brett and Lisa Fordham 07/15

We would like to thank you & your staff for the wonderful time we had at your hotel. All the staff we dealt with were helpful, professional and friendly. The accommodation is of a really high standard, and the cleaning staff do a great job. The shuttle bus service was ideal for getting into town.
We would recommend your hotel to our friends & would hope to stay there again in the future.

Kind regards
Adele Crichton 07/15

We had the most fantastic holiday with your gorgeous property and we are already talking about when we can come back!!
All your staff were amazing and nothing was too much trouble. Specifically Lucas, who assisted us in arranging a car for the day and talked to us about the Snow Farm. He was so knowledgeable and really went above and beyond.
Thank you again for a brilliant holiday. We will all remember it forever.
I will also try to only ever book your property from now on when I have clients coming to Queenstown!!

Kind Regards,
Penny Whormsley 07/15

Oscar and I really enjoyed our stay at The Rees. Our room had stunning views and the spa bath was also very relaxing. Lou at reception was extremely helpful with recommending and booking activities and we appreciated her assistance immensely.
The only minor drawback was that the bin in our bathroom was not emptied prior to our check-in but that did not detract from the fantastic experience we had at the hotel.

Kind regards,
Yan 07/15

Thanks Rees team, we had a wonderful family break and thoroughly enjoyed both Queenstown itself and our accommodation.

Regards
The Rists 07/15

I recently celebrated my 45th birthday with a quiet stay (13th - 15 July) at your hotel with my mum and dad. I want to especially thank Sharon at reception and Nathan at concierge for providing that extra care and time in explaining and helping us navigate Queenstown and surrounds. Their smile and patience just made our stay that much more enjoyable.
I have referred your hotel to my work colleagues as well as my brother and his family who are in the midst of booking a stay with you soon.

Thank you and Regards,
Sandra 7/15

Sorry for my late reply, it was really a good choice to live there, I will introduce my friends if they have chance to there, thanks.

Linlin 07/15

Thankyou to all the staff and management for the quality of our recent stay at the Rees. It was supurb! For those of us from warmer climes we really appreciated the heating in our room and bathroom. Cannot speak highly enough of the views and the way your hotel maximizes this magnificent aspect of your beautiful country. The staff were just lovely at all times especially the gorgeous breakfast staff and the amazing food. If I were to make any negative comment it would be about the small size and large price of the evening dinner meal, which was only once for us. Thanks again, we loved our stay with you.

Loreto Kennedy 07/15

I just wanted to feedback to you the pleasure we had staying at The Rees Queenstown. Your staff are fantastic and delivered the best service I have ever experienced travelling within New Zealand. Nothing was a problem allowing us to relax and enjoy our holiday.
Our experience has been shared with our friends and travel agent.

Please thank your team.
Regards
Paul Webber 07/15

Matthew and I loved our stay at The Rees. The room was lovely and the staff were so helpful. In particular, we would like to say a huge thank you to Sebastian. He was always so helpful, kind, easy to approach, and he offered to help any way he could. Sebastian really made our stay one that we will never forget.
Thank you for your wonderful staff and beautiful hotel.

Kind regards
Ammie Terry 07/15

Had a wonderful stay will be back again soon

Best,
David Yu 07/15

Overall our stay at the Rees Hotel was very positive and the service was exceptional. Everyone we dealt with was professional , courteous and service oriented; from James who received us at the front desk to our final send off from Chloe and everyone we dealt with during our all too brief two day stay was a pure joy. We stayed at many fine hotels and B&Bs during our two week holiday throughout New Zealand, but the Rees was by far the best in terms of the quality of staff and guest services. Also the overall aesthetic of the facilities and rooms was top notch including your restaurant.
But our final interaction was the coup de grace. We had left our bags with the front desk when we went horseback riding on our check out day (Sunday, July 5th). When we returned at 2;00 to get our taxi (and a shower in the gym since we were soaked) and our bags were brought out my daughter didn't notice that a souvenir map that she kept outside her bags was not included. We didn't notice it missing until 10 minutes before boarding. When i called the Rees to ask if the map was there and they confirmed it was i thought all we could ask was for the Rees to mail it to us. Instead Sebastian offered to drive it over ASAP. He said he could make it in ten minutes. I was already on the tarmac as the ANZ attendant said they couldn't hold the door any longer and we needed to board. Well Sebastian got there in nick of time to hand it to security who brought it over to an ANZ employee who brought it over to the plane. You made my daughter's day and made me look like a hero. We both couldn't believe it. Well if we weren't already pleased with our experience , which we were, you won our hearts and loyalty that day.
Please give everyone we dealt with our heartfelt thanks for a job well done. I hope to return some day and stay longer. Thanks again for a great experience.

Sincerely
Mark Nardolillo 07/15

We had a lovely time staying at The Rees and found the staff very friendly and the facilities excellent.
Just for your info (not a complaint) the safe in Room 6121 did not work. We did report it while we were staying however it was not dealt with before our departure. This didn't concern us however other guests might feel differently.
Thanks to all your friendly staff for a wonderful stay.

Kind regards,
David & Marie Sargeant 07/15

I LOVE IT AT THE REES ITS RELAXING AND VERY COMFORTABLE AND THE STAFF ARE VERY HAPPY AND HELPFUL
ITS ALWAYS A PLEASURE TO STAY LOOKING FORWARD TO MY NEXT STAY

REGARDS KEVIN 07/15

We had a great holiday - and this was mostly because we chose to stay at The Rees Hotel.
The hotel itself is beautiful, the rooms are extremely comfortable and the hotel staff exceptional. Many thanks must go to Adrian and Nathan who are a credit to your hotel.
We will be recommending The Rees to our friends and will definitely return to your hotel.

Kind regards
Kristen 07/15

Thank you for your wonderful hospitality. My recent visit was amazing. Every aspect of my stay was perfect, friendly, helpful and professional staff, clean, immaculate room, excellent food. I particularly appreciate late check out in order to indulge in this luxury accommodation.

Many, many thanks.
Su. 06/15

Our stay was outstanding could not faulty the apartment or the housekeepers each day. Truly enjoyable

Thank you so very much
Dallas and family 06/15

Our stay at the Rees was fantastic we will definitely be back next year. We found the accommodation, staff, service and food to be excellent.
My only constructive criticism is that you could better accommodate skiers/boarders by having a mobile ski rack which could be brought up from the ski locker each morning with the skis/boards to guests don’t need to carry them through the lift and reception which can potentially damage your premises and is a hassle when you kids. Similarly it would be convenient if the hotel shuttle was fitted with ski carrying racks so guests could use this a means to get into the snow centre to catch the bus to the snow fields. These suggestions are only relevant if you don’t have your own transport but were the two things that slightly impacted our experience.
Our housekeeping was inconsistent but this wasn’t a big deal.
On the whole the Rees is outstanding we had a wonderful time and will certainly be recommending it to family and friends.

Thanks for the follow up.
See you next year.
Regards
Jeremy 06/15

Thank you! I just asked my husband and he did grab the wine when we left thinking it was one we bought. I giggled and told him "We did now." Ha ha ha
Thank you for everything. I got another email asking for input. Everything was amazing and we loved our time there very much. The accommodations were perfect. None of us wanted to leave.
We arrived in Auckland and our children have decided they much prefer small town accommodations and activities vs. city high rises.
Your staff was all so kind and welcoming. You couldn't have done a better job.

Thank you!
The Cope Family 06/15

We had a fabulous stay at your hotel. Our only frustration was with the shuttle bus and I highly recommend that you implement a half hourly service during busy times. We often couldnt get on or would have to wait. Taking the shine off an otherwise great day. Your staff are fantastic. Thank you.
Natalie Cristaudo 06/15

Thanks Sam – we loved our stay with you again this year!

Kind regards
Vicki Mullen 06/15

Morning Mark
Just an email to say a big thanks to you and the Ree’s team for a great weekend away. Everything was very well organised with fantastic service from all involved at the Ree’s. Saturday was really well put together by Nathan so please pass on our thanks to him.
Most of all thank you to you for the great experience on Saturday. It made the day very relaxing to be in such great hands and your knowledge of the area and the wines was a great touch also.
The photos look great.
I’m sure you will see us again in the not too distant future.
Ps. Dad (Hugh Mullane) said to say hi. He said you put him in contact with Mick Watson years ago when he did Soul bar.

Kind regards
Ollie Mullane 06/15
Senior IT Recruitment Consultant

A BIG thank you to the Rees Hotel staff for making our first trip to Queenstown so special.
It was our wedding anniversary and also our first trip away after finishing chemotherapy ……..the special things people did for us were truly humbling.
An upgrade to a special room, helping us down the ramp in the dark to get a water taxi, the little treats left in our room, the excellent shuttle service and awesome breakfasts each day.
Special thanks to the beautiful young Scottish girl on reception…..I am so sorry we have forgotten your name xxxx
She made us feel so special and comfortable xxxx
We will definitely recommend this haven on the lake to others.

Kindest regards
Sue and John Ferguson xxxxx 06/15

All positive. We had a great stay and experience. Loved the apartment and views. staff could not have been more helpful!

Thanks
Andrew & Dawn 06/15

We had an amazing stay at the Rees! I was very glad when I booked that I chatted directly to the Hotel and identified he best room for our stay and we were not disappointed! The 2 bedroom Executive apartment was outstanding. The only small suggestion you might want to consider at some stage is Nespresso machines in the apartments with extra capsules for sale through reception.
You have an amazing team and we really appreciated the welcome and friendliness of The Rees. Everyone we met went out of their way to make our stay enjoyable but we wanted to make special mention of Lukas who is a great credit to your hotel! He is a real asset in your front of house team.
Thanks to everyone and I am sure I will definitely be back sometime in the future!

Regards
Mark 06/15

Good morning,
It was a really good experience for me and my friend stayed in Rees hotel. Next time we will choose Rees again and we will recommend Rees to friends and families.

Thank you,
Sha 06/15

We absolutely loved our stay in your hotel and town. Your staff was amazing and your town beautiful. We can't wait to return.
If possible could you email me a copy of all room charges?

Thank you,
Dawn Sanford 06/15

All of your team were superb – it was great to see Alistair is with you – had not seen Alistair since he was at The Grand Tiara in Rotorua and that is going back…
Special mention to Sarah who looked after all our conference needs and ad hoc requests.
I hope we get to meet personally soon. Please do let me know if you have plans to be in Sydney.

Have a great weekend,
Kevin Looney 06/15
Area Sourcing Manager – Pacific
Hotel Sourcing

Many thanks, we did enjoy our time with your team today.
The drinks at the start of our lunchen was very popular and many members were taken with the art work books etc, I did tell them the public is welcome for coffee muffins in the cafe area any time. I sure by the noise we created you realized we were enjoying ourselves.
12 ish we made our way down to the Dinning Room where we treated to very taste soup and sandwiches, tea and coffee.
Luba and staff were charming and very professional please pass on our thanks.
I thought the ladies may have stopped there all afternoon they were so content but eventually we got them out the door.

Once again many thanks
Jenny 06/15

We thoroughly enjoyed our stay at your hotel and the staff were wonderful. I will definitely be recommending The Rees Hotel to my clients.
Thank you so much for being so flexible with changing our booking. My husband and I really needed the short break after all the health dramas we have had over the last few months!
I hope you have a very successful ski season this year.

Kind regards,
Yvonne 06/15
Travel Consultant | Holidays Store - BHE

I am happy to let you know that I was highly satisfied with my 3 night stay at The Rees, and if I am coming to Queenstown again, then I am definitely staying with The Rees. I am thankful to you, and the entire Rees team, esp. Ross, Sebastian, Reception staff, and Restaurant staff, for making my stay awesome and easy. Thank you all very much.

Regards,
Nishan Thakkar 06/15

Thanks Sharon for the information. In fact thank you for making our stay once again wonderful. You and all the staff are truly great ambassadors for the hotel.

Best regards
Ian Boud 06/15

Dear Sam.
Expect that Diane Terzian will write up an extremely positive Trip Advisor experience for a faultless accomodation at your esteemed establishment.
One of the best experiences we have had abroad.
Thanks for looking after us.
Staff were also tremendous.

Marcell Pavlovec 06/15
Managing Director / Principal
Macquarie National Group Pty Ltd

I more than enjoyed it!! I think if you had a Help Wanted sign up I would never have left!!

Maansi Sharma 05/15
Copy Editor & Reporter - Travel Trends Today (T3)

Hi Sam, we are now back in Perth after an amazing three weeks in New Zealand. The highlight was undoubtedly our stay at The Rees. We have travelled extensively through many countries and could not find fault with anyone or anything to do with the running of the hotel. We were made most welcome on arrival and could not believe the apartment we were given to spend the 4 nights with you. The concierge took our luggage to the room and explained how everything worked. The staff who took us into town and back several times were very outgoing and offered their services for anything we required. We dined at Sasss to celebrate my wife’s 60th birthday and found the meal presentation and service excellent. The same thing happened on our last night when we chose to dine at True South. These two restaurants would certainly rate in our top half dozen ever visited.
We were also blessed with the weather which was fine and cold and we got some amazing photos as a result of the snow on Monday. Our only negative was having to leave!!
All in all a brilliant experience and one we will talk about for many years to come both with ourselves and our friends.
I also visit around 50 travel agents each week in Western Australia, South Australia and the Northern Territory and rest assured they will all know about your wonderful property

Kind regards
Trevor Logan | Sales Executive 05/15
ANZCRO

Thanks, we had an absolutely amazing time in New Zealand, and Queenstown was especially wonderful. Our stay at the Rees could not have been better, and we were very grateful for the upgraded accommodations. In fact, the room we stayed in was by far the best hotel experience our our trip, including our 5-star resort in Fiji! Thanks again, and please give our thanks to the nice young porter (I think his name was Matt?) who made us feel at home and carted us into town more than a few times.

Thanks again, we will definitely be back to the Rees!
Brett & Lisa Humphrey 05/15

I enjoyed my stay at The Rees this week, the room was very quite and the view was good. My only feedback is that Ms Lou in the reception was just Great! I would like to thank her specifically for her profound kindness and for helping me arranging for fun activities in Queenstown.
I will be coming again to The Rees for sure and will recommend it to others.

Sincerely,
Dr. Omar A. Alfaify, M.D. 05/15
Department of Neuroscience
King Faisal Specialist Hospital and Research Center

We had a great time at The Rees. Yes, we have decided to book our next stay at The Rees. I don't have any comments. It was just perfect for us.

Thanks
Raghu Vamsi 05/15

Our stay at your superb location in Queenstown & the Rees was indeed pure pleasure, your hotel is beautifully appointed & we were most impressed with the initial greeting & help with everything inclusive of our luggage being delivered. Exceptional customer service across all facets of the hotel we engaged with, exceptionally courteous staff & the room was perfect. We also were impressed with the free Wifi & its generous limit for chasing work matters. My wife was amazed at the free laundry powder even, so a well done to you & your staff on all accounts across the business.
I can assure you that we will be revisiting Queenstown again & will be looking at returning to your beautiful hotel, I have in fact only just finished singing the praises of the hotel to my work colleagues , commenting on how lovely the Rees is down to even the information across the TV post the earthquake. Everything was covered well by you & to compliment all that, the view from our room was breath-taking

Thank you so much for making our stay, something to remember for all the right reasons

Kind regards
Pete 05/15
Air New Zealand

The stay at The Rees has been enjoyable and your staff have been exceptional. I was there for a wedding and everyone from front of desk to the cleaners to the hospitality staff have all been friendly and always helpful and your heated tiles were AMAZING!!!!!
Could you please pass on an great big thank you to Lucas (Swedish guy) and hospitality staff (Madeline??, French lady).
I will definitely be staying at The Rees for my next trip to Queenstown and will highly recommend to friends and family.

Thanks again
Yoomee Oh 04/15
Data Manager, Hammond Care

Our stay was excellent and the meals we had in your restaurant were exceptional.

Randy Shoff 04/15

Thank you for such a wonderful stay. Stephen and I kept saying how the Rees felt like home and we can’t imagine staying anywhere else in Queenstown. We just loved it. One of my best friends is getting married this year and there’s a good chance they will go to NZ for their honeymoon. If so, I will definitely recommend the Rees to them, as well as anyone else I know heading your way. By the way I was so impressed with all the staff there. They were all so sweet and helpful and I was genuinely sad to leave!

Thanks again,
Sara Stern 04/15
Tourism New Zealand

I would like to advise that I had a wonderful stay at The Rees.
Your hospitality exceeded my expectations.
The staff were friendly and helpful.
I will be recommending your hotel to friends and family who travel to Queenstown.
Thanks again for making my stay relaxing and comfortable.

Regards
Alison Kuehn 04/15
Quality & Technical Total Loss CSO
RACQ

Thank you so much for having us at your hotel. The service your hotel provided for our guests is just exceptional. We all feel so welcomed and enjoyed our stay very much.
We have received lots and lots of good comments about your staff, the hotel room, the quality of food, etc. etc.
You’ve got such a wonderful team to work with! Isa and I will remember all of you and we will definitely return in the future when we have our anniversary.
All the best to you all!!

Kind regards,
Carina Mok | Business Analyst, Data Monitoring and Reporting 04/15

We greatly enjoyed see stay and can't wait to come back. All of your staff were highly professional but also welcoming. See our RV on Booking.com (10 out of 10!). It may be under Susan Browns name rather than mine.
Thanks for a truly memorable break. We will recommend you highly to our travelling friends.

Scott 04/15

Thanks to everyone for your courteous and efficient assistance from reception through maintenance and cleaning to the restaurant.
Another enjoyable stay thanks to your help.
Cheers, T

Kind regards
Tony Walker 04/15
Partner
Law Works

I had a lovely stay. My room was large and beautiful. The bed was so comfortable. The staff was so helpful!

Thank You!
Ms Powell 04/15

Just a quick note to thank you and the staff for their lovely service
Everyone from the people running the shuttle to concierge were always very helpful and accommodating
We look forward to staying with you on our next visit

Regards
Diana 04/15
WE
LOVE
TILES

We surely enjoyed staying at your hotel.
It is conveniently located close to the center of the city and the shuttle service to the city was excellent.
The room was spacious and had everything necessary for the guest.
The food at the hotel and the restaurant Sasso was truly great.
The service of the workers there was superb.
Over all your hotel offers the best value for the money.

Myong J Roe, MD 4/15
Seattle,WA

Had a lovely time in Queenstown and my girls fell in love with the under tile heating in the apartments :)

Very pleased with the set up, thank you.
Cheers
Brendan White 04/15

We had a fantastic stay at The Rees and very much hope to stay with you again in the future. The room was very nice, the views spectacular and the food - delicious!

Kind regards,
Lizzie Jennings 04/15

We really enjoyed our stay with you. The Apartment was beautiful, amazing shower pressure! And your staff were very friendly and helpful.
We will recommend The Rees to our friends and family.

Kind Regards
Kate and Paul Hutchinson 04/15

We had the most wonderful stay at your amazing hotel.
All staff members were lovely and very accommodating to our needs.
The service and food at the restaurant was perfect.

Thanks&Regards,
Tahnee 04/15

Wanted to thank you for looking after us. The hotel was fantastic and we really enjoyed our stay. Will definitely be back in Queenstown again. Gorgeous part of the world!
As promised, since our trip to Queenstown we have promoted The Rees Hotel on our social media accounts via Twitter, Instagram and Facebook as well as doing a 5 star review on Trip Adviser. Between the two of us we have over 30,000 social media followers.

Thanks once again, staff were fantastic and hotel and views were just amazing.
Regards
Julia and Russell Ingall 04/15

Thank you - we had a wonderful time. The hotel and staff are amazing. We did leave our converter and iPhone charging cord in Room 5131 - can you put it aside and we can pick it up on Monday ( on our way to the airport)?

Many thanks,
Felicia Thornton 04/15

loved The Rees. Very nice accommodations for a family of 5. shuttle to town was great to have. thank you kindly!
Terry Zdanowski 04/15

Hello. I would like to thank all of the staff involved in finding, posting and notifying me about some articles which my husband left in one of our rooms at your lovely hotel. I have already recommended The Rees to several(8) friends who will be visiting there next year. Your help and service are unforgettable. Thanks you again.

Linda and Steve Tully and party.04/15

I have finally had a chance to collate the feedback from our famil group that visited last month.

Everyone loved the trip and the opportunity to stay at and experience The Rees. Some of their specific feedback is detailed below.

The rooms are great and are large, food is amazing in the restaurant and overall experience I felt very welcome.
My favourite hotel! Stunning rooms, great staff. I'll definitely be recommending this!
Stunning property, apartments very spacious, divine restaurant
One of the best properties I have stayed at, apartments were extremely comfortable and large and the restaurant on site is one of the best I have ever eaten at, all the staff were friendly
Beautiful large rooms, beautiful food, beautiful views, think it's great they have free shuttle/parking/fitness classes etc as it is further from town
AMAZING, very welcoming. Rooms were clean and beautiful. Will highly recommend this property to guests. The restaurant served amazing 5 star quality food.
This is what a 5* should be. Big apartments (2 bedroom) amazing views and really in a quiet location. Food is sensational and great for that honeymoon couple or people that just want some quiet/private time.
Outstanding in every way! Sensational food and service. Highly recommend!!!

Thank you for hosting us (and spoiling us with that amazing dinner!) and look forward to working with you again.

Cheers, Cass 03/15
Cassandra Nieling | Educationals Co-ordinator | INFINITY HOLIDAYS
We had a wonderful stay at the Rees. The apartment was spacious and perfect for my family. The staff was always courteous and helpful. The only thing I would like to mention is that the carpets were stained and should be shampooed in the apartment. The Rees was recommended to me by a friend and given the opportunity I would gladly recommend the Rees to anyone traveling to Queens Town. Looking forward to staying with you again in the future. Thank you.

Kindest Regards,
Nila Dahya 04/15
DKN Hotels
Development Dept.
Renovations & New Builds

I thought you would want to know and please pass on to your staff who were working over Easter that David and his family had the most wonderful stay at the hotel and cannot speak highly enough of the friendly and helpful staff, the fabulous meals, great service and attention they got from everyone. Thank you very much for helping make a more relaxed and happy boss return after Easter.

Kind regards,
Belinda Hopkins | Executive Assistant - Chief Executive Officer | TOWER 04/15

I have been very busy since I got home and forgot to respond to your email. I had two lots of friends staying with me at The Rees and as always the service from all Staff was superb. We had a wonderful time.

Thank you
Stephanie 04/15

Thanks very much for making the enquiry – we enjoyed ourselves immensely and had a great stay . The only(self inflicted) issue we had was that I left my laptop charger on the desk in the living area..it’s a Toshiba brand ..would you be able to confirm please that it’s been found and I suspect made its way to lost property ? I’ll perhaps have some one collecrt it from you if it can be found.

Thanks,
Max Shaw | Director 04/15
Redline Group

That is soooo kind of you!!! Thank you, but those cds were the ones that didn't work for some reason. We got other copies to replace these.
Thanks again for thinking of us though. Just another example of how amazing The Rees hotel and it's staff is!!!

Have a great day!
Tanya 04/15

I am finally getting back to you and want you to know what a wonderful time we had at the Rees Hotel!! The setting is beautiful and we had great service from the concierge staff setting up excursions ahead of our trip. Also, your restaurant was outstanding and the view so beautiful looking out on the lake. We will happily recommend your hotel to anyone coming to Queenstown!
Thank you for perfect trip!
Anne Herzog 03/15

I wanted to thank you and your team for a remarkable stay at The Rees. We had a lovely time, your hospitality and attention to detail was most appreciated. Your staff were lovely to chat with and offered a high level of professional and friendly service.
We have been on three GMP adventures, one in Tuscany, one in South Africa and yours. I wanted to tell you that the food and gourmet experience offered at The Rees was the best we experienced from the respective resorts.
Well done.

Sincerely,
Karen and Alan Ulsifer 04/15
Calgary, Canada

We had a very enjoyable stay at the Rees. The beds were very comfortable, the breakfast was excellent. We had room service one night, we were too tired to go out after staying at Milford sound the food was perfect! The rooms were spacious and very clean. Your staff every single one we spoke to were excellent and very friendly! We could not complain about anything! We are glad we booked your hotel and will recommend it to our family and friends!
Thank You so much for a great experience on our holiday!

Jane and Mark Amos. 04/15

Nettie and I again had the pleasure of staying with The Rees on two nights over Easter. Once again you afforded us a great rate for a booking via Vic Breatheron and this is much appreciated.
I have to say that the friends that we were sharing with were quite simply "blown away" with the quality and service we all enjoyed.
Nettie and I are indebted to both you and Vic

Kind regards
Stuart 04/15

Everything was great, particularly the way a mix up on the type of room we booked was handled.
Throughout our stay, everyone was professional, courteous and very helpful.

Will definitely stay again.
Best,
Steve & Angela Smith. 04/15

Brilliant stay! Staff were some of the most helpful we have met and we have travelled the world. Hotel itself was 1st class. Keep up the good work.

Mike Heemi 04/15
Paint Division Manager
Frame Contracting

After a minor initial hiccup our stay was great. We booked an executive lake view two bedroom apartment but when we got to our room it was looking at the driveway with cars going past every few minutes and had a small view of the lake. We had our room changed and the new room was great. Your staff were all very helpful throughout our stay and the free shuttle to the city was a nice touch.
The restaurant was simply amazing in every aspect. The staff were all excellent and the food was amazing.
We will definitely stay again on our next trip to Queenstown.

Many Thanks
Trevor 04/15

Thanks to all staff for making our stay so enjoyable. The shuttle guys and Paige were terrific. We look forward to staying at The Rees again next time we are in Queenstown.

Regards, Mary Trachevski 04/15

I have seen many comments on The Rees Hotel and as it is a property we use, I really wanted to see things first hand.
Please be reassured that we found the quality of the stay along with the service all to be at an extremely high standard.
I especially was impressed with the large contingent of International Staff that obviously have had a great someone or someones to have trained them.
The staff I confronted were all very professional and made our stay one to remember - tending to the small things, like sending a postcard and pointing our where the water taxi departed, etc.
I definitely have confidence in selling and recommending your property to the High end clients from Japan.
Once again thanks very much for your help and great service while I was in Queenstown.

Kind regards, Scott 04/15
Scott Kent

I just wanted to thank you for taking such amazing care of us during our stay at The Rees. It was lovely meeting you and your staff, everyone was so kind and helpful.
I'm so grateful for and impressed with the quality and taste of the vegan food that the chef prepared for me!! Thanks again for going out of your way to prepare something special just for me....I know it can be "a pain in the butt" to make a special menu for just one person. I really appreciate the effort......thank you!
Wishing you all the best, and I can assure you that if ever I'm in your neck of the woods again....I'll be sure to drop by!!!

Have a happiness filled day!!
Tanya :) 03/15

Thank you again for your hospitality. This was a fabulous trip. As Sheila and I sit in the Vancouver airport looking at pictures and recalling stories, we realized our first Gold Medal Plates trip exceeded our expectations. A big part of that was the generous hospitality from you and your staff. We know the trip to Misha’s Vineyard was on your day off, but know that day was a highlight of the trip. Please share our thanks with your team, their hard work was appreciated.

Patrick + Sheila 03/15

We thoroughly enjoyed staying at The Rees and hope to return in the future as our stay was not long enough. Despite the problems with the TV and phone on our final evening, we felt totally relaxed and will recommend others to eat in the Restaurant. Our second evening was particularly enjoyable when the two staff from France really looked after us: the food both evenings was especially good and we passed on our comments to the Kitchen at the time-their comment was that we should try the taster menu so we shall have to return for that reason !!

Kind Regards,
Robbi & Ian Moss 03/15

We're appreciate for your kind hospitality during our stay in The Rees Hotel.
The all staff there was very gentl and kindness.
In particular Ms.Sharon was great.
She can speak Japanese.
She gave to us a lot of fun memories.
Please pass on our best regards to your staff.
Thank you again for your kindness.

Sincerely,
Akemi & Haruna SUWA
Masako HATA 03/15

The rooms were very nice, the view spectacular and the service very professional. The dinner we had at the restrauant and room service was excellent. We throughly enjoyed our stay and loved Queenstown and the New Zealand people. Hope to return soon.

Richard LePori 03/15

We had a most enjoyable stay last week. The staff are very pleasant and helpful. the courtesy bus was very useful and convenient. We would most definitely come to stay again and recommend you to our friends.

Regards
Gwen and Neville Pickham 03/15

Thank you for a fantastic stay. You made our trip better than we imagined. Thank you.
I have a very bad back and found the bed made a real difference. Do you know what make it is?

Best regards
Rob Marshall 03/15

We enjoyed gracious service and atmosphere, thank you!

The Staubers 02/15

We all had a great time at The Rees and at Sasso also.
Everyone was very pleased with their rooms and the friendliness of the Rees staff.
Hope to see you again for sure.

Kind regards
Gary Joesph 02/15

My family did enjoy our stay with The Rees and was deeply impressed by your friendly staff,warm hospitality,great great view,convenient shuttle bus service and comfortable and nice apartment. The price was reasonable and worthwhile. It is definetly the best hotel we have ever experienced. We will highly recommend The Rees if any of our friends are planning a trip to Queenstown,and we do looking forward to having a date with The Rees soon.

Regards,
Raine Qian 02/15

Your hotel was excellent and will recommend it to all our friends and business associates We had a great stay!

William Bohlke 02/15

We had an excellent stay. The staff were uniformly friendly and helpful. We ate at True South on our second night and liked it so much we went back the next night. Our servers (Kevin and Melanie, both from France) were terrific. We would definitely stay again on a return.

Bob Evans 02/15

Thank you for your email - we were completely thrilled with our stay - your hotel is amazing. The views were stunning and the apartment was so comfortable.
We were really pleased with the little extras, like the free movies and the shuttle service.
We would definitely recommend your hotel to anyone.

Best regards,
Susan 02/15

thank you. we enjoyed our stay at Rees vm. definitely will recommend to our friends.

Regards,
Rebecca
? 2015-2-15,??

Thank you for your service and fantastic venue, what a great place to live.
Everything was fine in all aspects.

Kind Regards
Malcolm 02/15

We enjoyed our stay at The Rees in Queenstown and appreciated the friendliness and helpfulness of all the staff we met. The setting is magnificent and the accomodation more than comfortable and well appointed.
We look forward to staying with you again at some future date.

Regards Ruth and Tony Croxford.02/15

Dear Paivi, the package was at the front desk at The Rendevue Hotel in Christchurch when we arrived today. We thank you for your trouble and efficiency.
Your Rees Hotel and staff are exceptionally excellent.

Best, Lee and Adrianne Peterson 02/15

Thank you once again for your courtesy and attention during our Conference, which was a great success. We enjoyed staying at the Rees and everyone passes their compliments to the staff.

Kind regards,
Geoff Stewart 02/15
Supply Network

Nothing would open but I will volunteer our impressions. The view was magnificent. As was our meal at your restaurant. Front desk staff very helpful. We are renting a car for 8 days in New Zealand and we are from Vegas.
It's a shame you can't advertise your view better.

Kent Larson 02/15

Everyone from Multispares enjoyed the Conference and loved the Rees. My compliments to your staff, who were fabulous.

Regards,
Geoff Stewart 02/15

Thank you. We were delighted with The Rees as a place to stay in Queenstown.

John Cook 02/15

Thank you for your note. It was very kind. Everything of the hotel was impressive. What I want to highlight is Sharon at reception - she has been truly helpful and extremely nice every time I referred to her. She was amazing!!

Frances Li 02/15

I was spolit and well cared for. Staff friendly helpful and professional. Very happy with my stay as always. I will be back again. Thank you.

Leonie Kelly 02/15

Many thanks! We really enjoyed our stay! The staff were all very helpful and I would certainly stay again when in the area!

Regards, Brian.02/15

Dear The Rees team,

the stay at The Rees has been outstanding, both from a service and quality perspective! This is one of the NZ highlights we will keep as memory!
We will definitely recommend The Rees to our friends and family and to all NZ travelers we may get in touch with.
Cheers, we look forward to see you again!!

Maria and Jörg 02/15

G'day
Jeff Ousley here I was a guest with y'all for a few days with the band Heart, just wanted to say Thankyou for a nice stay @ a wonderful hotel , grate staff and top notch all the way. Rooms were awesome . I stay @ many hotels thru out the world and y'all are @ the top of the list! For sure southern hospitality as I am from the south USA . Ok thanks again!hope to see ya again .
JeffO 02/15
Time flies like the wind.Fruit flies like a banana.-TVZ

We love staying at The Rees and very much enjoyed our time with you. Your staff are super-attentive - and it's so lovely to be greeted with a welcoming smile from housekeeping to the concierge and everyone in between. To me this demonstrates great leadership, training and enjoying being part of the team. Everyone is extremely professional and personable too - a great skill. The location, needless to say, is sensational and nice to be away from the heaving crowds of Queenstown's CBD. We'll be back!

Best wishes,
Lianne 02/15

thank you - we had a great stay, everything was perfect and we were well looked after!
all the best to the team

Michele Walls-Bennett :: Managing Director 02/15
Rubicor

Hi Sam

Thanks for your email Re: our recent stay at The Rees.
We are very impressed of the Rees Hotel Team and the rooms and most of all the Magnificent Views right outside our windows and ranch sliders.
Special mention to Luba at the reception. She had given us a very good snapshoot of what the customer service we will be expecting and receiving the very moment we checked in on 2nd February. We will definitely stay with The Rees again when we are back in Queenstown and are already telling our friends in Auckland and relatives overseas to stay with The Rees when they visit Queenstown.
Thanks a lot to all The Rees Team members and management for being a part of our unforgetable and beautiful memories of Queenstown. Last but not the least, our dinner at the True South was fantastic.

Truly yours.
Felix & Evelyn 02/15

Hi Rebecca

Ryan just phoned to says they just received the lovely bottle of wine - thanks again for organising that surprise for them - he has you on Facebook twice now - the chocolates that were delivered to this room yesterday were a nice touch too.
Regards Maree 02/15

Hi Sam

My wife and I have travelled extensively and stayed in some of the world's finest hotels and let me tell you the Rees is the best. It's not the scene, not the hardwares, although they are great, it's your staff and their spirit of youthful energetic international culture filled in all corners of the Rees and can be touched at the moment we landed the airport to be greeted by Alister, or even be traced back to a telephone call I made with Emily to book the hotel, or Lollian at the concierge desk to push the skyline to reschedule a new free booking of Maori show because I didn't make it the one at the previous night... It is not just these stars, I still can remember Zusana, Mathew, Paivi... and all. Congratulations! You are stars!
If there is anything I have to say something for suggestion, I would say if would be good if there could be more guests of age 30s 40s 50s couples and families and their kids, to rebalance the age group of the guests

TaiLun Lam 01/15

Thank you. We throughly enjoyed our 4 nights at your lovely hotel. Your staff are all friendly and professional. Loved it. Keep it up guys !

Yi Young 01/15

Our only feedback is that the facilities at the Rees are excellent, but it is the friendliness and professionalism of the staff that would really bring us back. They were very helpful, accommodating and knowledgeable about all things Queenstown.

Leonie Palermo 01/15

Hello Luba

Thank you again for all your help in making our 60th birthdays such a memorable event.
Everything went so smoothly and we really appreciated your assistance particularly in regard to the cocktail party, which of course set the whole tone of the weekend.
Our friends loved the accommodation, all the events we had organised and of course Queenstown itself.
We were so lucky with the weather and the fact that we again missed out on going to Milford Sound means that we will have to come back again, perhaps next time with our families.

All the very best to you.
Kind regards
Joy Pinches 01/15
Director
PINCHES INDUSTRIES PTY LTD

Our stay at the Rees was perfect. Loved Queenstown and loved your hotel. Thanks for everything!!! I hope to be back some day.

Lynn Stojanovich 1/15

Beautiful accommodation and lovely staff

Michelle Kelly 1/15

Thank you for your email and many thanks for a wonderful week's stay at The Rees. We are travelling around New Zealand for 3 months (from the UK) and this past week is already one of the clear highlights of our trip - both in terms of the overall context (Queenstown - although we've visited twice before we've never been able to spend this long) and the hotel itself.
Our apartment was perfect, spotlessly clean, with everything we needed - and what an amazing view, to Deer Park Heights and the Remarkables beyond. It would be hard to imagine a better setting from which to enjoy all that Queenstown has to offer. Even the walk in along by the lake is stunning, and part of the enjoyment in itself.
Your staff are exceptional - combining impressive professionalism with the easy-going relaxed style we love about the kiwi spirit. They made us feel valued guests and we really appreciated that.
We have a number of friends planning extended trips to New Zealand over coming months and we will certainly be recommending The Rees as the place to stay in Queenstown.
We are happy for you to use any of these comments in any way which helps to promote The Rees - and wish you well for the future. We are not sure when or if we will be back, but we will certainly aim to make The Rees our base for any future visit to this part of the country.
Every good wish

Yours sincerely
Paul 1/15

Thank you. Our stay was wonderful!
Regards,
Daria 1/15

Our stay at The Rees was a wonderful experience. Would definitely recommend The Rees to anyone looking for a stay at Queenstown.
Thank you and your team once again for the wonderful experience.

Best Regards
Zhen Wei 1/15

Thanks for a wonderful stay and perfect service. We will recommend your place and certainly come again.

All the best
Mit freundlichen Grüßen / Kind regards
Joachim Dübner 1/15
Managing Partner
Network Corporate Finance GmbH & Co. KG

We thoroughly enjoyed our stay and the service and food was sublime.

Best regards
Debby 1/15

Just to cut the long story short - a great THANKS to concierges Guy and Sebastian: they've made Queenstown the most lovely city in New Zealand! They are perfect, friendly, funny and really helped us to receive the best impressions from our staying.
Also thanks to Luba, who asked us about Nevis bungy - without your question this jump would never be realized and we would miss a lot. ??????? ???? ????????!!
Guy - thanks for our room transfer and our wonderful, unforgettable evening plans!!! That was incredibly awesome! You are the best and so careful!
Sebastian - thanks for your "you've missed that also?)))", your smile and your "I think you still can do it" - you've made our last day in Queenstown just amazing!

Thanks a lot for making Queenstown the city of my dreams!!
Regards,
Katya 1/15

Our Friend, mrs Levanque, told us to book the Rees.
We were satisfied beyond expectations.
Even a little misunterstanding with the booking was dealt with with great effiency. The staff is very helpful and professionnal. We 'd like to specially thank Fran and Lililan for their nice and excellent service. The cleaning team does an ecxellent, thougful and discrete service.

Envoyé de mon iPad
cordialement
Nathalie Jesus Morand 1/15

Staying at the Rees made our experience in NZ much more special.
Everything at the hotel was fantastic! We absolutely will come back!

I would like to ask you a favor. We had to pay 2 speed tickets before come baca and Mark Rose offer to do that for us, so we charged the amount together with our check out bill. Would you be kind to send me the receipt for that payment? So when we come back to NZ we can rent a car without any problem.
thank you so much,
My best wishes,

Marcia Lagos 1/15

We had a terrific time in Queenstown, capped by the accommodation. While we didn’t spend a huge amount of time in the apartment, it was a brilliant awakening on Saturday and Sunday morning.
Your generosity, through offering the apartment to the Otago Medical Research Foundation for the auction at the Extraordinary Fashion show in September, was greatly appreciated – with the Foundation the beneficiary of funds raised at that event – and I was very pleased to have been the successful bidder.

Thanks again.
Steve Davie 1/15
Director of Development
Otago Medical Research Foundation

We very much enjoyed ate stay and am glad the last 2 nights of our honeymoon will be with you this Friday & Saturday.

All the best,
Damian 1/15

The unit is very comfortable, but we knew it would be because we have stayed with you on a previous occasion.
We found all of your staff very helpful, especially when our guests had to change their activity arrangements due to an injured knee.
We really appreciated the shuttle to and from town.

Thanks again,
Heidi McNaughton 1/15

It was a wonderful stay and one of the nicest places I have ever stayed.
The accommodations were fantastic and the staff, particularly Chris and Fran, delightful and very helpful.

All the best,
Mike 1/15

Thank you for a great stay! We loved Queenstown and your hotel. The quality of the premises and staff is fantastic.

All the best,
Roy Filkoff 1/15
Partner
Altman and Company

We had a lovely stay. Your team was very helpful, the shuttle bus is a great asset and the rooms are in very good order. We had a couple of lovely nights on the front deck enjoying the view with a cold Vino.
We would definitely stay with you again.

Regards
(Yvonne and Ross Turnbull) 01/15
Yvonne Westerman AREINZ
Director
Westerman Realty Limited - Bayleys Taupo

Hi,I'm one of the tourists stayed in The Rees Hotel in August named Paul. I led a group of 3 boys and one girl, and we from China.
I'm not sure if you still remember me. It doesn't matter. I'm writing this letter to thank you for your kind help which helped us a lot in finishing trip plans, as well as your charming smiles. We really enjoyed our trip.
At last ,we wish you and your family Merry Christmas, happy everyday!!!

Best wishes,
Paul 8/14

Thank you so much for amazing hospitality. We are very pleased with the service, nothing to be complained. For next trip, we will stay at The Rees again for sure.

Thank you
Sherly Wiryasaputra 12/14

Thank you all very much for our Stunning stay in your The Rees Queenstown hotel.
We Will absolutely try to come back to your place when we have the chance in the future!
We really loved it, special after the upgrade because of the Agencies misstake and we Sincerely hope that when we come back we can have the same room number As we had!
Thanks again, also for the fantastic wine's and restaurant.

Happy Holidays and All the best in 2015,
Mrs. Maria van der Stelt and Mr. Cornelis van der Heijden.12/14

Thank you Sam, we very much enjoyed our time at The Rees! Already planning another trip when we're able!

Kind regards,
Alana Glover 12/14

Dear Sabrina

Fantastic stay so we will be back on Sunday for dinner :) we had no time to try the restaurant so Will have to make Up for that before flying out!

Best regards
Mrs Juel 12/14

Thanks Paivi, we all had a wonderful time and will look forward to our next trip ?

Chrs Alison 12/14

Kiitos! We had an incredible stay at the Rees - thank you so so much to all the team, especially Sebastian, Guy and Lilian - we'll certainly be giving you a great rating on Tripadvisor.

All the best
Jenny Loudon 12/14

We had a very enjoyable night’s stay at The Rees Hotel partaking in the More FM prize. Our degustation dinner was excellent and Claire was a wonderful hostess that evening explaining the food and local wines we had the pleasure in experiencing. We would have no hesitation in recommending The Rees Hotel to family and friends as an excellent establishment to have a meal at or stay whilst visiting Queenstown. Thanks once again for offering such a wonderful prize.

Kind regards
Helen Skudder 12/14

All went according to plan. We had a great time at your hotel. The Manager in particular made a point of meeting me when I came back from my run. I thought everybody was very friendly and caring.
Thanks for allowing us to stay at your hotel. The service was amazing.

Regards
Theresa Carolissen 11/14
Air New Zealand

I had a wonderful stay and as always appreciate the great service at the Rees.

Kind regards,
Meghan Blair 11/14
Manager Sponsorship & Communities | Marketing & Customer
Air New Zealand

Thank you for a great weekend experience at the Reece apartments. We were very happy with the accommodation. We would also like to purchase some of the pillows and pillow cases you use. Could you possibly provide the suppliers details?

Many thanks
Ian Collier 11/14

Hi guys!

It has taken some time to get back to you but we would just like to say thank you for helping make our honeymoon special :) all the staff were great, so friendly and helpful and the apartment was just divine, we recommend anyone that goes your way to stay with you. We will definantly stay with you again on our next trip.

Thank you again and all our best,
Jamie & Jamin Soesman. 11/14

Thanks for a great stay and upgrading us. Service was great and lovely facilities and service, particularly with the free shuttle into town.

Thanks!
Christy Spencer 11/14

I would like to take this opportunity to thank you and your team at The Rees Hotel for such wonderful and amazing hospitality. The room is beautiful, well designed and well equipped but most importantly very comfortable. The service rendered by the staff at The Rees was the icing on an already beautiful cake! Kudos on a job well done!!
I look forward to coming back to this amazingly gorgeous town and definitely will not hesitate to stay again at The Rees. Will definitely recommend this 6 star resort with a 6 star service to anyone going to Queenstown.
Once again, thank you!

Best regards, Sharon 11/14